Pandora is a music and audio streaming service offering personalized radio stations, podcasts, ad-supported listening, Pandora Plus, Pandora Premium, and Pandora Premium Family. Listeners may need help with subscription billing, cancellation, refunds, password problems, account security, playback issues, missing stations or playlists, device problems, or an unexpected Pandora charge.
Pandora does not currently provide telephone customer support for listeners. Its official support options include the Pandora Help Center, an email/contact form, the Pandora Community, Facebook Messenger, and @PandoraSupport on X.
- Pandora Customer Service Phone Number: Pandora does not provide listener support by phone.
- Pandora Help Center: Pandora Help
- Contact Pandora Support: Pandora Contact Support
- Email Support Availability: Pandora says email support is provided seven days a week.
- Pandora Community: Pandora Community
- Pandora Office Phone: 1-510-451-4100 — corporate/office contact, not listener customer support.
- Pandora Oakland Office: 2101 Webster Street, Suite 700, Oakland, CA 94612
- Official Website: Pandora.com
How to Contact Pandora Customer Service
For an ordinary Pandora account, subscription, billing, cancellation, playback, or technical problem, start with the official Pandora Help Center rather than calling the Oakland office.
Pandora’s current Contact page specifically says that it does not provide phone support. For personalized assistance, use the official contact form. Pandora says it provides email support seven days a week and sends a confirmation after receiving an inquiry.
Pandora also offers support through Facebook Messenger and @PandoraSupport on X. The Pandora Community provides another place to search for help with subscriptions, accounts, mobile apps, desktop listening, automotive systems, and connected devices.
Pandora lists 1-510-451-4100 for its Oakland office, but Pandora explicitly states that it does not provide listener support by phone. Be cautious with websites, search results, social-media comments, or callers claiming to offer a special Pandora customer-service hotline.
Pandora Support by Issue
- Cancel Pandora Plus or Premium: First determine who bills the subscription, then cancel through Pandora or the billing provider.
- Unexpected Pandora charge: Check whether Pandora, Apple, Google Play, Amazon, Roku, T-Mobile, or another provider is billing the subscription.
- Refund request: Review Pandora’s refund rules and contact the company that processed the payment.
- Password or login problem: Use Pandora’s password-reset process with the email address connected to the account.
- Someone else is using the account: Change the password and log out other devices.
- Playback or app problem: Use the troubleshooting section of the Pandora Help Center for the affected device.
- Delete an account: Paid subscribers should cancel first, allow the subscription to expire, and then delete the free account.
- Privacy request: Review Pandora’s Privacy Policy and use the privacy contact listed there.
How to Cancel a Pandora Subscription
Before canceling, check your bank or credit-card statement to determine who bills the subscription. Pandora subscriptions can be billed directly by Pandora or through companies such as Apple, Google Play, Amazon, Roku, T-Mobile, or another mobile carrier.
If Pandora bills you directly, sign in at Pandora.com, open Settings, choose Subscription, select Switch Plans, and then choose Cancel Subscription.
Pandora recommends canceling at least 24 hours before the next renewal date or the end of a free trial if you want to avoid the next scheduled payment.
Deleting or uninstalling the Pandora app does not cancel a paid subscription.
Subscriptions Billed Through Apple, Amazon, Roku or Another Provider
If another company processes the Pandora payment, cancellation usually needs to be completed through that company. Pandora says it cannot cancel or manage subscriptions purchased through Apple, Amazon, Roku, or participating mobile carriers.
Check the payment description on your bank statement and the subscription settings for the device or app store involved before contacting support.
Pandora Refunds
Pandora currently offers prorated refunds for eligible annual subscriptions purchased directly through the Pandora website. Pandora does not generally provide refunds for monthly subscriptions or gift subscriptions.
If Apple, Amazon Appstore, Roku, or another third party processed the purchase, the refund request generally needs to go to that company because Pandora does not have access to those billing systems.
Before requesting a refund, gather:
- The Pandora account email address
- The date and amount of the charge
- The subscription plan
- The company shown on the billing statement
- The cancellation date, if already canceled
- Any receipt or confirmation email
Unexpected or Duplicate Pandora Charges
If you see a Pandora charge you do not recognize, first determine which account and billing provider generated it. Check all email addresses used for Pandora, Apple subscriptions, Google Play subscriptions, Amazon subscriptions, Roku accounts, mobile-carrier billing, and accounts belonging to family members who may use the same payment method.
If you identify the subscription, cancel it through the company that manages it if you no longer want the service.
If the charge still cannot be identified, contact Pandora through the official support form and contact the billing provider shown on the statement. If you believe a payment method was used without authorization, contact the card issuer or financial institution as well.
Pandora Password and Login Help
Pandora accounts are associated with an email address rather than a specific device. If you forget your password, use the Forgot Password option on Pandora’s sign-in screen and enter the email address used to create the account.
Check spam and junk folders if the password-reset message does not arrive. Pandora’s support team can assist when the reset message cannot be received or the account email cannot be identified.
Someone Else Is Using My Pandora Account
If Pandora reports that another listener is using the account and you do not recognize the activity, change the Pandora password.
Pandora also provides an option to log out other devices. On a computer, open your account settings and use the option to log out all other devices. Pandora says it may take several hours for this change to be reflected across connected devices.
Also change the password on the email account associated with Pandora if there is any reason to believe that email account has been compromised.
Pandora Playback, Bluetooth and Device Problems
Pandora provides separate troubleshooting instructions for web browsers, Android, iOS, connected speakers, televisions, automotive systems, game systems, and other supported devices.
If Pandora stops playing, skips unexpectedly, crashes, fails to load, or disconnects from Bluetooth or another audio device, try basic troubleshooting before opening a support request:
- Restart Pandora.
- Restart the phone, computer, speaker, or connected device.
- Confirm the internet connection is working.
- Update the Pandora app and device software.
- Reconnect Bluetooth or the connected audio system.
- Check Pandora’s troubleshooting instructions for the specific device.
- Record any error message before contacting support.
Visit the Pandora Help Center for device-specific instructions.
Deleting a Pandora Account
Deleting an account is different from canceling a subscription.
Free listeners can delete an account through the account settings. Pandora says deletion is permanent and the account, Thumbs, stations, and collected content cannot be recovered afterward.
Paid Pandora Plus or Premium subscribers should first cancel the subscription and allow the paid subscription to expire. After the account returns to the free tier, it can be permanently deleted.
Cancel the subscription before deleting the account so that billing does not continue through Pandora or a third-party provider.
Pandora Privacy Requests
Pandora’s current Privacy Policy covers Pandora Media, LLC as part of the SiriusXM organization. Privacy questions concerning Pandora can be sent to privacy@pandora.com.
Use the privacy route for personal-data access, correction, deletion, opt-out, and similar privacy matters. Ordinary subscription cancellations, password resets, playback problems, and refund requests should continue through Pandora Support.
Pandora Scam and Fake Support Warning
Pandora’s official Contact page states that Pandora does not provide listener support by phone. Do not provide your Pandora password, payment-card information, bank details, email password, or remote access to your computer to an unexpected caller claiming to be Pandora customer service.
Go directly to Pandora.com or help.pandora.com instead of relying on a phone number supplied in an unsolicited message, advertisement, social-media comment, or search result.
How to Escalate a Pandora Complaint
If the Help Center article does not resolve the issue, submit a request through Pandora Contact Support.
Provide a clear explanation of:
- The email address associated with the account
- Whether the account is Free, Plus, Premium, or Premium Family
- The billing provider
- The charge date and amount, when relevant
- The device or platform affected
- The error message or technical symptoms
- What troubleshooting steps have already been attempted
- The resolution you are requesting
Keep the support confirmation email and reply within the same conversation when possible. For a billing complaint handled by Apple, Google Play, Amazon, Roku, T-Mobile, or another provider, also keep that provider’s case information.
About Pandora and SiriusXM
Pandora Media, LLC operates as part of SiriusXM. SiriusXM’s current corporate materials include Pandora among its major audio businesses alongside the SiriusXM subscription service and other audio and podcast properties.
Pandora continues to operate under the Pandora brand with free ad-supported listening and paid Pandora subscription products.
Pandora Customer Reviews on CustomerServiceNumbers.com
CustomerServiceNumbers.com currently shows 3 Pandora reviews with an overall rating of 3.0 out of 5 stars. All three visible reviews are from 2018, so they should be treated as historical feedback rather than a measure of Pandora’s current customer service.
The visible reviews cover three different subjects:
- A listener reported Pandora disconnecting while music was playing through a Sony Bluetooth speaker.
- A longtime subscriber praised Pandora but asked for help learning how to navigate its features.
- A Pandora Plus subscriber used the review section to request cancellation of the service.
No Pandora company responses or CustomerServiceNumbers.com responses are currently visible beneath those reviews.
Related Music and Streaming Customer Service Pages
Pandora Customer Service FAQs
What is Pandora’s customer service phone number?
Pandora does not currently provide listener customer service by phone. Use the Pandora Help Center or official Contact Support page instead.
What is 1-510-451-4100?
1-510-451-4100 is published with Pandora’s Oakland office information. Pandora explicitly says it does not provide listener support by phone, so this number should not be treated as a subscription or technical-support hotline.
Does Pandora offer customer support seven days a week?
Pandora says it provides email support seven days a week. It does not currently publish a daily telephone-support schedule because it does not provide phone support.
How do I cancel Pandora Premium or Pandora Plus?
Determine who bills your subscription. Direct Pandora subscriptions can be canceled through Pandora’s Subscription settings. Apple, Amazon, Roku, carrier, and other third-party subscriptions generally must be canceled through that provider.
Does deleting the Pandora app cancel my subscription?
No. Removing or uninstalling the app does not cancel Pandora Plus, Premium, or a trial.
Can I get a refund from Pandora?
Pandora currently offers prorated refunds for eligible annual subscriptions purchased directly through Pandora. Monthly and gift subscriptions generally are not refundable, and third-party purchases are subject to the billing provider’s refund rules.
How do I reset my Pandora password?
Use the Forgot Password option on Pandora’s login screen and enter the email address associated with the account.
What should I do if someone else is using my Pandora account?
Change the Pandora password and use Pandora’s option to log out other devices. Secure the connected email account as well if you suspect unauthorized access.
How do I permanently delete my Pandora account?
Free accounts can be deleted from account settings. Paid users should first cancel the subscription, allow it to expire, and then delete the free account.
Who owns Pandora?
Pandora Media, LLC is part of SiriusXM.
Where is Pandora’s Oakland office?
Pandora’s current Contact page lists its Oakland office at 2101 Webster Street, Suite 700, Oakland, CA 94612.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share their service experiences since 2004. We organize company contact options, billing and cancellation guidance, complaint resources, historical reviews, and privacy reminders so readers can identify the support route that best matches their issue.
Share Your Pandora Customer Service Experience
Have you contacted Pandora about Premium or Plus billing, cancellation, a refund, an unexpected charge, password problem, account access, playback issue, Bluetooth problem, missing content, device problem, or another customer-service concern? Leave a factual review below and explain which support method you used and whether the problem was resolved.
CustomerServiceNumbers.com reviews are public. Do not include your Pandora password, account email address, payment-card number, bank information, billing address, phone number, home address, complete transaction information, or private support correspondence containing sensitive account information.
Independent-site disclaimer: CustomerServiceNumbers.com is an independent consumer information and review website. It is not affiliated with Pandora, Pandora Media, LLC, Sirius XM Radio LLC, Sirius XM Holdings Inc., Apple, Google, Amazon, Roku, T-Mobile, or any other Pandora billing partner. CustomerServiceNumbers.com cannot access a Pandora account, cancel a subscription, issue a refund, change a password, restore a playlist, remove devices, correct a charge, or provide Pandora customer support.
