SiriusXM Customer Service: Billing, Cancellation, Radio and Streaming Help

SiriusXM customer service helps with subscription billing, cancellations, renewals, radio activation, refresh signals, vehicle transfers, streaming access, trials, and account complaints. The main SiriusXM customer service number is 1-800-689-6881.

How to Contact SiriusXM Customer Service

Official SiriusXM Online Support

• SiriusXM Contact Us
• SiriusXM Help Center
• SiriusXM Online Account Center
• Manage or Cancel SiriusXM Service
• Request a SiriusXM Radio Refresh Signal
• Transfer a SiriusXM Subscription
• SiriusXM Customer Agreement

Best Way to Reach SiriusXM by Issue

Billing, Renewal, or Unexpected Charge

Sign in to the Online Account Center or call 1-800-689-6881. Review every vehicle, radio, app plan, and SiriusXM account that may use the same payment card. A charge such as SXM*SIRIUSXM.COM/ACCT usually points to a direct SiriusXM subscription or account payment.

Canceling a Subscription

First identify who bills the subscription. Direct-billed customers can use the Subscriptions tab in the Online Account Center, 24/7 chat, or the telephone numbers shown in the warning above. Apple-, Google Play-, Roku-, T-Mobile-, or other third-party-billed subscriptions must normally be canceled through that provider.

Radio Activation or Missing Channels

Use the official refresh-signal tool. Many vehicle radios display the Radio ID, ESN, or RID when tuned to channel 0. SiriusXM may also be able to locate the radio with the vehicle VIN.

New, Sold, or Traded Vehicle

Transfer or cancel the subscription connected with the old radio. Selling, trading, returning, or no longer using a vehicle does not automatically end SiriusXM billing. Keep the old and new Radio IDs, VINs, and vehicle details available.

Streaming App or Login Problem

Use the SiriusXM Help Center for password resets, device access, missing channels, and streaming problems. If the subscription was purchased through an app store or another provider, that provider may control billing and cancellation.

Music for Business

Call 1-888-539-7474 for SiriusXM Music for Business service or cancellation help. Business subscriptions have separate terms and support from ordinary consumer accounts.

What to Have Ready Before Contacting SiriusXM

• SiriusXM account number
• Radio ID, ESN, or RID
• Vehicle VIN, make, model, and year
• Email address, phone number, and billing ZIP code on the account
• Subscription plan or trial-offer details
• Charge date, amount, and complete bank-statement description
• Cancellation confirmation, chat transcript, or earlier case number
• Name of the billing provider, such as Apple, Google Play, Roku, or T-Mobile
• The specific result you want, such as cancellation, billing correction, refund review, transfer, or radio refresh

SiriusXM Cancellation, Renewal, and Refund Help

Cancel Before the Renewal Deadline

SiriusXM says direct-billed customers should generally cancel at least 24 hours before renewal to reduce the chance of another charge. Paid plans normally renew automatically until canceled. Save the cancellation confirmation and check the next statement to confirm billing stopped.

Cancel Every Affected Radio or Plan

Canceling one radio does not necessarily end every SiriusXM subscription. Review separate vehicles, app-only plans, multiple accounts, and subscriptions with different renewal dates.

SiriusXM Refund Timing

The Customer Agreement says a monthly plan canceled within seven days of the initial subscription may be eligible for a prorated refund when requested. That window generally does not apply to later monthly renewals. A non-monthly plan canceled within 30 days of the initial purchase or renewal may be eligible for a prorated refund when requested. Eligibility depends on the plan, billing source, timing, and current terms.

Trial Subscription Warning

A vehicle-included trial that was not self-activated may end without automatically renewing. A trial or paid plan started with a payment method may renew under its offer terms. Check the original offer, renewal date, billing provider, and cancellation instructions instead of assuming every trial works the same way.

SiriusXM Radio, Vehicle, and Streaming Help

How to Refresh a SiriusXM Radio

1. Park the vehicle outdoors with a clear view of the sky.
2. Turn on the radio and tune to the SiriusXM preview channel, often channel 1 or 184.
3. Find the Radio ID by tuning to channel 0 on many vehicle radios.
4. Use the official SiriusXM refresh-signal page.
5. Leave the radio on long enough to receive the update.
6. If channels are still missing, contact customer service with the Radio ID, VIN, and error message.

How to Transfer SiriusXM to Another Vehicle

Use SiriusXM’s transfer tools or call customer service. Have the old Radio ID, new Radio ID, both VINs, and the account number ready. Confirm which old subscription will end and which service will remain active.

Streaming Troubleshooting

• Confirm the username and subscription used for streaming.
• Reset the password through the official SiriusXM site.
• Update the SiriusXM app and restart the device.
• Test another browser, device, or network.
• Confirm that the plan includes the missing channel or feature.
• Check whether Apple, Google Play, Roku, or another provider controls the subscription.

SiriusXM Phishing and Account Safety

If you clicked a suspicious link or entered information, change the SiriusXM password, sign out of other devices, update reused passwords, and contact the applicable bank or card issuer if financial information may have been exposed. Do not post account numbers, Radio IDs, VINs, card details, passwords, or verification codes in public reviews.

SiriusXM Customer Reviews and Complaints

CustomerServiceNumbers.com currently has no live SiriusXM reviews to summarize. Readers can leave a review below about billing, cancellation, renewal pricing, activation, refresh signals, vehicle transfers, streaming, trials, refunds, phishing messages, or complaint handling.

How to Escalate a SiriusXM Complaint

1. Start with 1-800-689-6881, 24/7 chat, or the Online Account Center.
2. Ask for a case number and written confirmation of any cancellation, credit, refund review, or account change.
3. Keep renewal notices, account screenshots, invoices, statements, and chat transcripts.
4. For third-party billing, contact the billing provider and retain confirmation from both companies.
5. If the first contact does not resolve the problem, use the Unresolved Issues option on SiriusXM’s Contact Us page.
6. For an unresolved billing matter, consider the card issuer or the appropriate state or federal consumer-protection agency based on the issue.

SiriusXM Corporate Office

Sirius XM Holdings Inc.
1221 Avenue of the Americas, 35th Floor
New York, NY 10020
Corporate phone: 1-212-584-5100

For more corporate contact and complaint information, see the SiriusXM Corporate Office page on CorporateOfficeHeadquarters.com. Routine billing, cancellation, radio, and streaming problems should begin with SiriusXM customer service.

Related Customer Service and Consumer Resources

• Spotify Customer Service
• Pandora Customer Service
• Apple Customer Service
• SiriusXM Corporate Office and Headquarters
• SXM*SIRIUSXM.COM/ACCT Charge Help

Frequently Asked Questions About SiriusXM Customer Service

What is the SiriusXM customer service phone number?

The main SiriusXM customer service number is 1-800-689-6881.

What are SiriusXM customer service hours?

The call center is open Monday through Sunday from 8 a.m. to 8 p.m. Eastern Time. Online chat is available 24/7.

Is the SiriusXM image clickable to call?

Yes. Tap or click the SiriusXM image on this page to call 1-800-689-6881.

How do I cancel SiriusXM?

Direct-billed subscriptions can be canceled through the Online Account Center, online chat, or the number on SiriusXM’s current cancellation-help page. A subscription billed by Apple, Google Play, Roku, T-Mobile, or another provider must normally be canceled through that provider.

Why are two SiriusXM cancellation numbers listed?

SiriusXM’s current cancellation-help page lists 1-866-635-8641, while its current Customer Agreement and offer terms list 1-866-635-2349. The Online Account Center and 24/7 chat avoid uncertainty about which published telephone route applies.

How do I refresh a SiriusXM radio signal?

Use the official refresh-signal tool with the Radio ID, ESN, RID, or VIN. Many vehicle radios show the Radio ID on channel 0.

Does selling a vehicle cancel SiriusXM?

No. Selling, trading, or no longer using the vehicle does not automatically cancel the subscription. Cancel or transfer the service and confirm that the old radio is no longer billed.

Where do I report a suspicious SiriusXM email?

Send the suspicious URL or message to reportphishing@siriusxm.com.

What is SiriusXM’s corporate phone number?

The corporate office number is 1-212-584-5100. Use customer service for ordinary subscription or account help.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has published customer-service contact information and consumer reviews since 2004. This page distinguishes general support, direct-billed cancellation, third-party billing, radio help, business support, corporate contacts, and phishing reporting so readers can choose the most relevant route.

Share Your SiriusXM Customer Service Experience

Have you contacted SiriusXM about billing, cancellation, renewal pricing, a radio refresh, vehicle transfer, streaming access, a trial, refund request, suspicious message, or complaint? Share your experience below. Do not include private account, payment, radio, vehicle, or login information.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Sirius XM Holdings Inc., Sirius XM Radio LLC, Pandora, Apple, Google, Roku, T-Mobile, or any related company. Contact information and policies may change. Verify current details through SiriusXM’s official website before acting. Reviews reflect individual user experiences and are not legal, financial, subscription-management, or chargeback advice.

Updated September 2, 2026, to verify the general customer service number and hours, 24/7 chat, current cancellation routes, refund timing, Music for Business support, phishing reporting, corporate office information, and the clickable call image.