TIDAL customer service can help with subscription cancellation, duplicate charges, refund questions, account access, app problems, Family and Student plans, offline devices and unauthorized activity.

TIDAL does not publish a general customer-service phone number. Use the official Help Center, 24-hour virtual assistant or support-request form. TIDAL Support also accepts direct messages through @TIDALSupport on X daily from 6 a.m. to 9 p.m. Eastern Time.

How to Contact TIDAL Customer Service

TIDAL Help Center and virtual assistant: Contact TIDAL Support
Virtual-assistant availability: 24 hours a day
Submit a support request: Open a TIDAL Support Case
Support email: support@tidal.com
TIDAL Support on X: @TIDALSupport
X support hours: Daily, 6 a.m.-9 p.m. ET
Manage subscription and billing: TIDAL Account Management
Cancellation instructions: Cancel a TIDAL Subscription
Refund policy: Review the TIDAL Refund Policy
Duplicate-charge help: Review TIDAL Duplicate Charges
Account-security help: Secure a TIDAL Account
Delete an account: Delete a TIDAL Account
Privacy questions: support@tidal.com
Data-protection officer: dataprotectionofficer@tidal.com
Current U.S. service entity: TIDAL Music LLC
Parent company: Block, Inc.
Formal legal-notice address: TIDAL Legal Department, 799 Broadway, 12th Floor, New York, NY 10003

Official website: TIDAL.com

TIDAL’s virtual assistant is available 24/7, but that does not mean a live human representative is guaranteed at every hour.

The New York address is for formal legal notices. It is not a walk-in customer-service location, payment center or ordinary cancellation address. Do not mail billing documents, payment-card information or identification there unless TIDAL’s current terms or legal instructions specifically require it.

The former 540 W. 26th Street address should be treated as outdated.

Choose the Correct TIDAL Support Route

Direct TIDAL subscription: Sign in at account.tidal.com to manage billing, change the plan or cancel.
Apple subscription: Manage cancellation and refund requests through Apple.
Google Play subscription: Manage cancellation and refund requests through Google Play.
Mobile-carrier or other bundled subscription: Contact the company shown on the bill.

Duplicate charge: Check for multiple TIDAL accounts and separate app-store subscriptions.
Account email forgotten: Submit a support request with payment and account-identification details.
Password or unauthorized access: Reset the password and update the account email.

Playback or download problem: Update the app, check the network and manage registered offline devices.
Family Plan problem: Confirm that the invited member has a TIDAL account registered in the same country.
Student verification: Follow the SheerID verification route.
Artist-profile or music-catalog problem: Use TIDAL Artist Home or the artist-support category.

Copyright or trademark complaint: Select the intellectual-property option on TIDAL’s support-request form.

Information to Have Before Contacting TIDAL

Gather:

Email address or telephone number used to sign in
TIDAL username or profile name
Subscription type
Billing provider, such as TIDAL, Apple, Google Play or a mobile carrier
Date and amount of the charge
Last four digits of the affected payment method
Cancellation confirmation
Renewal or expiration date shown in the account
Receipt or invoice
Device type and operating system
TIDAL app version
Exact error message
Screenshot showing the issue
Previous support-request number
The refund, billing correction or other resolution requested

Do not publish passwords, verification codes, complete card numbers, account emails, invoices, billing addresses, private playlists, identification documents or support-case numbers in a public review.

How to Cancel a TIDAL Subscription

The correct cancellation method depends on who collects the subscription payment.

Cancel a Subscription Billed Directly by TIDAL

Visit account.tidal.com.
Sign in to the account.
Select Subscription.
Select Cancel Subscription.
Confirm the cancellation.
Save the confirmation and displayed expiration date.

A direct TIDAL subscription may also be canceled through the Android app by opening the profile or collection area, selecting Settings, opening Manage Subscription and following the cancellation prompts.

Deleting the TIDAL app from a phone or tablet does not cancel the subscription.

Cancel a TIDAL Subscription Billed by Apple

Use the Apple account that purchased the subscription:

Open the device Settings.
Select the Apple account name.
Select Subscriptions.
Select TIDAL.
Select the cancellation option.

If TIDAL is not listed, check another Apple ID or another billing method. TIDAL cannot access or cancel an Apple subscription on the customer’s behalf.

Cancel a TIDAL Subscription Billed by Google Play

Open Google Play.
Select the profile icon.
Select Payments & subscriptions.
Select Subscriptions.
Select TIDAL.
Follow the cancellation instructions.

If the subscription does not appear, check whether a different Google account was used.

Cancel a Carrier or Partner Subscription

A TIDAL subscription can also be provided through:

A mobile carrier
An internet provider
An equipment manufacturer
A promotional bundle
Another subscription partner

Contact that provider about cancellation, renewal dates, payment methods and refunds. TIDAL may not control the partner’s billing system.

How to Confirm That TIDAL Was Canceled

After canceling:

Return to the Subscription section.
Confirm that automatic renewal is no longer active.
Record the date access is scheduled to end.
Save the cancellation email or screenshot.
Check Apple, Google Play or the partner account when billing is handled by a third party.

Do not rely solely on deleting the app, signing out or stopping playback.

If another charge appears, compare the billing date, amount and billing provider with the saved cancellation confirmation.

TIDAL Refund Policy

TIDAL’s current policy generally treats U.S. subscription fees as nonrefundable.

Canceling usually stops a future renewal rather than refunding the current subscription period.

Contact TIDAL Support when the charge may involve:

A genuine duplicate payment
An unauthorized account
A billing-system error
A subscription that was canceled before renewal but charged again

Another exceptional circumstance

Approval is not guaranteed. When TIDAL approves a refund, it is generally returned to the original payment method. TIDAL advises allowing approximately seven to ten business days for the credit to appear.

Apple and Google Play Refund Requests

TIDAL cannot issue a refund for a subscription purchased through Apple or Google Play because those companies control the transaction and payment records.

Use:

Check the TIDAL account’s Payments section to identify whether Apple or Google manages the subscription.

TIDAL Charged Me After Cancellation

Possible explanations include:

The cancellation occurred after the renewal was processed.
The subscription was canceled under a different account.
A second account remains active.
An Apple or Google Play subscription remains active.
The charge was a delayed retry of a previously failed payment.
The cancellation was not fully confirmed.
The transaction is a pending authorization rather than a completed charge.

Check:

The cancellation date and time.
The renewal date.
The payment descriptor.
The TIDAL Payments section.
Apple and Google Play subscriptions.
Other email addresses or TIDAL accounts.
Whether the payment is pending or completed.

Submit the cancellation confirmation and charge information through the official support form.

Understanding Duplicate TIDAL Charges

TIDAL identifies several common explanations for charges that appear duplicated.

Multiple TIDAL Accounts

A second subscription may have been created using:

Another email address
A misspelled email address
An Apple sign-in
A Google sign-in
A telephone number rather than an email
A family member’s account

Separate Direct and App-Store Subscriptions

A customer can accidentally have one subscription billed directly by TIDAL and another billed by Apple or Google Play.

These subscriptions use separate billing systems and do not automatically merge.

TIDAL’s 30-Day Billing Cycle

TIDAL subscriptions billed monthly renew every 30 calendar days.

This can result in two legitimate charges in one calendar month, such as one charge on the first day and another on the thirty-first day.

Retries of Failed Payments

If a scheduled payment fails, TIDAL may attempt to collect it again. A delayed successful payment can appear shortly before the next normal renewal.

Possible Genuine Duplicate Charge

TIDAL describes a likely genuine duplicate as two identical charges:

On the same day
For the same amount
Through the same payment method

Submit screenshots or statements with unrelated transactions and complete card information hidden.

TIDAL Account Shows Free After Paying Through Apple

A subscription purchased through Apple can sometimes require account synchronization.

Before contacting support:

Confirm that Apple shows an active TIDAL subscription.
Confirm which Apple ID made the purchase.
Sign in to TIDAL using the account connected to that purchase.

Restart the app.
Submit a TIDAL support request asking for the subscription to be synchronized.

TIDAL may be able to correct the service status, but Apple controls billing and refund decisions.

Forgotten TIDAL Email Address

Submit a support request when the customer cannot remember which email address or telephone number is associated with the account.

Provide privately:

Possible email addresses
Username or profile name
Subscription type
Billing provider
Charge dates and amounts
Last four digits of the payment method
Country where the account was created

TIDAL may use this information to locate the account but can require additional verification before revealing or changing protected details.

TIDAL Password and Account-Security Help

If an account may have been accessed without permission:

Reset the TIDAL password.
Secure the associated email account.
Update the TIDAL account email when needed.
Review billing history.
Review registered offline devices.
Remove unfamiliar third-party app permissions.
Contact TIDAL Support about unauthorized changes or activity.

Do not give anyone:

The account password
An email verification code
A one-time security code
Remote access to a device
A complete card number

Unauthorized TIDAL Charge

A TIDAL charge can result from:

An older forgotten account
A trial that renewed
A family member’s subscription
An Apple or Google Play purchase
A payment method saved to another account
Unauthorized account use

Search email accounts for TIDAL receipts and check direct, Apple and Google subscriptions.

For a genuinely unauthorized completed transaction:

Contact TIDAL Support.
Secure the associated accounts.
Save the support-request number.
Contact the card issuer or payment provider when the transaction remains unauthorized.

Do not publicly post a bank statement or complete transaction identifier.

TIDAL App Is Not Playing Music

Try:

Confirm that the subscription is active.
Check TIDAL on another device or through the web player.
Restart the app.
Restart the device.
Switch between Wi-Fi and mobile data.
Disable a VPN or network-filtering service temporarily.
Update the TIDAL app.
Update the device operating system.
Sign out and sign in again.
Clear the app cache or reinstall the app.
Reduce the streaming-quality setting when the connection is slow.

Before reinstalling, remember that downloaded offline music may need to be downloaded again.

TIDAL Offline Devices and Downloads

TIDAL currently allows offline listening on as many as five registered devices.

To manage devices:

Sign in at account.tidal.com.
Open the offline-device section.
Review registered devices and recent activity.
Remove an old, lost or unfamiliar device.
Register the current device again when necessary.

Offline downloads remain tied to an active subscription and authorized TIDAL account. They are not ordinary music files that can be transferred permanently outside the service.

TIDAL Family Plan Help

A TIDAL Family Plan includes the primary account holder and as many as five additional members.

The primary account holder can:

Sign in at account.tidal.com.
Select Family.
Select Invite family member.
Enter the member’s email address.
Send the invitation.

All members must have TIDAL accounts registered in the same country as the primary account holder.

An invitation can fail when:

The member’s account is registered in another country.
The wrong email address was entered.
The invitation expired.
The member still has an incompatible promotion or trial.
The Family Plan has reached its member limit.

TIDAL Student Plan Verification

Eligible students must verify their status through SheerID.

Current requirements include:

Account information that matches the student documents
Proof showing the student’s full name
Current institution affiliation
Documents dated during the current academic year
Periodic reverification

TIDAL currently requires reverification approximately every 11 months. If verification expires, the account can be charged the regular Individual Plan price at the next billing date.

Student discounts are available only for qualifying subscriptions billed directly through TIDAL, not Apple or Google Play.

For a SheerID document or verification problem, follow the contact information shown in the SheerID process.

Canceling a Subscription vs. Deleting a TIDAL Account

These are different actions.

Canceling the subscription stops future subscription renewal while preserving the underlying account and saved library.

Deleting the account can permanently remove or anonymize:

Account information
Favorites
Playlists
Listening history
Public profile
Purchased content
TIDAL Upload information

TIDAL provides self-service account deletion through its mobile apps and account profile page.

Download receipts and preserve any information that may be needed before deleting the account. Account deletion may not resolve a separate subscription still billed through Apple, Google Play or another provider.

Fake TIDAL Customer Service Scams

Be cautious when someone:

Advertises an unofficial TIDAL phone number
Claims that payment is required to cancel a subscription
Requests gift cards or cryptocurrency
Asks for remote access to a phone or computer
Requests a password or verification code
Promises an immediate refund for an advance fee
Sends an unfamiliar login or refund link
Requests a complete card or bank-account number

Open TIDAL.com or support.tidal.com directly. TIDAL does not publish a general customer-service telephone number.

How to Escalate a TIDAL Complaint

Determine whether TIDAL, Apple, Google Play, a carrier or another partner controls the billing.

Open the TIDAL virtual assistant.
Submit a detailed support request when the assistant does not resolve the issue.
Provide account and billing information privately.
Ask for or save the support-request number.
Save emails, invoices, screenshots and cancellation confirmation.
Reply through the existing case rather than opening repeated unrelated requests.
Email support@tidal.com with the support number and a concise summary.

Direct-message @TIDALSupport without posting private account information publicly.
Contact the payment provider for a genuinely unauthorized or eligible unresolved transaction.

Formal legal notices may be sent according to TIDAL’s current terms to TIDAL Legal Department, 799 Broadway, 12th Floor, New York, NY 10003. That address is not the first route for routine account, streaming or refund questions.

A review submitted to CustomerServiceNumbers.com does not contact TIDAL, cancel a subscription, stop a billing date, delete an account or issue a refund.

TIDAL Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published TIDAL customer reviews and no established customer rating.

Because no reviews are visible, this page does not claim that subscribers currently praise or complain about TIDAL’s audio quality, subscriptions, billing, app performance, refunds or customer support.

New reviews can help readers understand current experiences involving:

Virtual-assistant and support-request responses
Subscription cancellation
Charges after cancellation
Duplicate charges
Apple and Google Play billing
Refund requests
Account recovery
Password and security problems
App playback and downloads
Family and Student plans

Frequently Asked Questions About TIDAL Customer Service

Does TIDAL have a customer-service phone number?

TIDAL does not currently publish a general customer-service telephone number. Use its Help Center, virtual assistant, support-request form or support email.

Is TIDAL customer support available 24/7?

TIDAL’s virtual assistant is available 24 hours a day. This does not guarantee access to a live representative at every hour.

What are @TIDALSupport hours?

TIDAL currently lists support through direct messages on X daily from 6 a.m. to 9 p.m. Eastern Time.

What is the TIDAL support email?

Email support@tidal.com. The official support-request form is generally the better route for opening a documented case.

How do I cancel TIDAL?

Direct subscribers can cancel through account.tidal.com. Apple, Google Play and partner subscribers must cancel through the company that bills them.

Does deleting the TIDAL app cancel the subscription?

No. Deleting the app does not stop subscription renewal.

Can TIDAL refund an Apple subscription?

No. Apple controls refunds for subscriptions purchased through Apple.

Does TIDAL provide refunds in the United States?

TIDAL’s current U.S. policy generally treats subscription payments as nonrefundable. Contact support when the charge may be duplicated, unauthorized or caused by a billing error.

Why did TIDAL charge me twice?

Possible explanations include multiple accounts, separate direct and app-store subscriptions, a 30-day billing cycle or a retry of a failed payment.

Why did I receive two TIDAL charges in one month?

TIDAL bills every 30 calendar days, which can occasionally place two renewal dates in the same calendar month.

How do I find the email address connected to my TIDAL account?

Submit a support request with possible email addresses, the username, billing provider, charge dates and partial payment information.

How many offline devices does TIDAL allow?

TIDAL currently allows offline downloads on as many as five registered devices.

How many members can join a TIDAL Family Plan?

The primary account holder can add as many as five family members. Members must have accounts registered in the same country.

Who owns TIDAL?

TIDAL is part of Block, Inc. TIDAL Music LLC is the service entity named for U.S. subscribers in the current terms.

Is 540 W. 26th Street still TIDAL’s contact address?

That address is not published in TIDAL’s current support, privacy or U.S. terms. The current U.S. terms provide 799 Broadway, 12th Floor, New York, NY 10003 for formal legal notices.

Related Music Streaming Customer Service Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official support routes, cancellation instructions, billing guidance, refund information and customer reviews.

We are not affiliated with TIDAL, TIDAL Music LLC, TIDAL Music AS, Block, Apple, Google Play, a mobile carrier or payment provider.

Share Your TIDAL Customer Service Experience

Have you contacted TIDAL about cancellation, duplicate charges, a refund, account access, app playback, downloads, a Family Plan or Student verification? Leave a factual review below and explain which billing provider and support route were involved, the approximate response time and whether the issue was resolved.

Comments are moderated. Do not include passwords, verification codes, account emails, telephone numbers, full payment details, invoices, billing addresses, private playlists, identification documents, case numbers or private correspondence.

Page Update Note

This TIDAL customer-service page was reviewed and updated on July 17, 2026. The update verified TIDAL’s current virtual-assistant, support-request, email and X contacts; removed the outdated New York address; clarified direct and third-party cancellation; and added current guidance for refunds, duplicate charges, account security, offline devices, Family plans, Student verification and account deletion.

Last Updated: July 17, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with TIDAL, TIDAL Music LLC, TIDAL Music AS, Block, Apple, Google Play, a mobile carrier or payment provider. TIDAL does not provide customer support through this website.

Support channels, service hours, subscription plans, prices, billing cycles, refund rules, app features, offline-device limits, Student verification and partner policies can change. Review the affected account, receipt, app-store subscription, current TIDAL terms and official Help Center for controlling information.

This page cannot access an account, cancel a subscription, stop a renewal, synchronize an Apple purchase, recover a password, approve a refund, delete an account or restore playlists.

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TIDAL Customer Service: Billing, Cancellation and Account Help