In Touch Weekly was a celebrity and entertainment magazine covering Hollywood stars, reality television, relationships, scandals, fashion, and pop culture. Regular print publication ended in 2025, so customers searching for In Touch customer service today are most likely trying to resolve an old subscription, unexpected charge, refund, digital-edition account, missing final issue, or another legacy subscriber problem.
How to Contact In Touch Weekly Customer Service
- Current Parent Company: McClatchy Media Company
- McClatchy Subscription Customer Service: 1-800-282-5666
- McClatchy Subscription Email: subscriberservices@mcclatchy.com
- McClatchy Media Contact: McClatchy Media Contact
- Former In Touch Website: InTouchWeekly.com
- Digital Issue Archive: In Touch Weekly Edition Archive
- McClatchy Media Headquarters: 1601 Alhambra Blvd., Suite 100, Sacramento, CA 95816
- McClatchy Headquarters Phone: 916-321-1855 – corporate inquiries, not the preferred subscription route
The old Bauer Publishing address at 270 Sylvan Avenue in Englewood Cliffs, New Jersey should not be used as current In Touch subscriber-service information. In Touch changed ownership several times after its Bauer years and ultimately became part of McClatchy Media.
Is In Touch Weekly Still Being Published?
No. In Touch Weekly ended its regular magazine publishing run in 2025.
McClatchy Media announced that In Touch, Life & Style, Closer, and First for Women would cease publication after the company concluded that it could not develop a profitable business model for those titles.
Readers may still encounter:
- Older In Touch articles online
- Archived print and digital issues
- Old subscription offers that remain indexed by search engines
- Magazine retailers displaying historical In Touch listings
- Digital libraries containing issues purchased before publication ended
Those listings should not be interpreted as proof that a new recurring In Touch print subscription is currently being produced.
What Happened to In Touch Weekly?
In Touch Weekly launched in 2002 and became a familiar celebrity-news title sold by subscription and at newsstands.
The magazine changed ownership over the years. Its later publishing operation became part of a360media and accelerate360. McClatchy and accelerate360 subsequently combined to form McClatchy Media Company.
In 2025, McClatchy announced that In Touch Weekly would be among four magazine titles discontinued as part of a restructuring of its lifestyle and entertainment portfolio.
The old Bauer Publishing ownership and New Jersey corporate information therefore should not be used for current subscriber-service inquiries.
What Should Former In Touch Subscribers Do?
If you had an active In Touch subscription when regular publication ended, first identify who actually sold and billed the subscription.
Possible subscription providers include:
- In Touch or its former publisher
- McClatchy/a360media subscriber fulfillment
- Zinio
- Apple or another app store
- Amazon or another digital newsstand
- A magazine-subscription agency
- A gift-subscription company
- A rewards or loyalty program
Review your original confirmation email, renewal notice, mailing label, credit-card statement, or digital account to determine which company collected the payment.
In Touch Subscription Refunds
Refund handling after the magazine’s closure can depend on how the subscription was purchased and whether the unused subscription term was transferred to another publication.
Before requesting a refund, gather:
- Subscriber name
- Mailing address used for In Touch
- Subscription account number
- Original purchase or renewal date
- Amount paid
- Payment method
- Subscription expiration date
- Date of the last issue received
- Any email explaining the publication closure
- Previous refund or cancellation correspondence
If McClatchy or its fulfillment provider handled the subscription, contact McClatchy subscription support and ask how the unused portion of the former In Touch subscription was handled.
If another company sold the subscription, that seller may need to issue the refund or explain whether the remaining term was converted to another magazine.
Zinio In Touch Weekly Subscriptions
Zinio published a specific notice for its In Touch Weekly digital subscribers after regular publication ended.
Zinio stated that remaining In Touch subscriptions would automatically transfer to Us Weekly. Zinio also told customers to contact its support team if they preferred a refund or a different magazine instead.
If your In Touch digital subscription was purchased through Zinio:
- Sign in to your Zinio library.
- Check whether Us Weekly replaced the remaining In Touch issues.
- Review the remaining subscription term.
- Contact Zinio Support if you want a different resolution.
Read Zinio’s In Touch Weekly Subscription Update
Missing Final In Touch Issues
Because In Touch stopped publishing regular issues, a former subscriber should not expect new magazines indefinitely simply because an old mailing label showed a later expiration date.
If you believe you paid for issues that were never provided:
- Keep the final magazine mailing label.
- Record the last issue you received.
- Locate your subscription expiration date.
- Check whether the subscription was transferred to another title.
- Contact the original subscription provider.
- Ask whether a refund, replacement publication, or account credit was issued.
Archived digital-newsstand listings show In Touch issues from the publication’s final period in 2025, but historical archive availability does not mean new issues are currently being produced.
Unexpected In Touch Magazine Charges
If an In Touch-related charge appears after publication ended, investigate the transaction rather than assuming it is valid or fraudulent.
The charge could potentially involve:
- An old automatic-renewal instruction
- A magazine subscription agency
- A replacement publication
- A digital-newsstand account
- A different magazine purchased at the same time
- A delayed or incorrectly described transaction
- An unauthorized charge
Record the exact statement descriptor, transaction date, and amount. Search your email for In Touch, subscription, magazine, renewal, a360media, accelerate360, or McClatchy confirmation messages.
If the charge cannot be identified, contact McClatchy subscriber support and the company shown on the statement. Contact your payment provider promptly if the transaction remains genuinely unauthorized.
Do Not Renew Through an Outdated In Touch Offer
Old magazine-subscription pages can remain online or searchable long after a publication stops producing new issues. Some third-party sites may also continue to display subscription prices generated from outdated catalog data.
In Touch Digital Issues and Archives
Former digital subscribers may continue to have access to previously purchased issues through the platform where they bought them.
Possible digital platforms include:
- Zinio
- Apple
- Other digital magazine applications
- The In Touch digital-edition archive
A digital archive is different from an active subscription. Access to historical issues can remain available after new publication has stopped.
If purchased issues disappear from a digital library, contact the platform that processed the digital transaction.
Canceling an Old In Touch Subscription
If an old In Touch account still appears active or recurring billing remains enabled:
- Identify the company currently billing the subscription.
- Contact that subscription provider.
- Request cancellation of any recurring renewal.
- Ask whether another magazine was substituted for In Touch.
- Ask whether the replacement subscription must also be canceled separately.
- Request written confirmation that future billing has stopped.
- Monitor the payment account for additional charges.
Do not assume that publication closure automatically canceled every subscription sold through every third-party seller.
In Touch Versus Us Weekly
In Touch and Us Weekly are separate magazine brands, although both became part of McClatchy Media’s entertainment portfolio.
Us Weekly remains a separate publication with its own subscriber-service system. Some former In Touch subscribers, particularly customers who subscribed through Zinio, may have had the unused portion of their subscriptions transferred to Us Weekly.
If you suddenly began receiving Us Weekly after previously subscribing to In Touch, review the subscription provider’s closure notice before reporting the new magazine as an unordered subscription.
Who Owned In Touch Weekly?
In Touch went through several ownership changes during its publishing history.
Its ownership history included:
- Bauer Publishing
- American Media / a360media-related ownership
- accelerate360
- McClatchy Media Company following the McClatchy-accelerate360 combination
As a result, old websites may contain corporate addresses and customer-service information belonging to a previous publisher.
Current McClatchy Media Contact Information
McClatchy Media currently publishes:
McClatchy Media Company
1601 Alhambra Blvd., Suite 100
Sacramento, CA 95816
Corporate Phone: 916-321-1855
- Subscription Customer Service: 1-800-282-5666
- Subscription Email: subscriberservices@mcclatchy.com
The corporate telephone number is not the preferred route for a subscription refund or cancellation. Start with McClatchy’s subscription-support contacts.
Information to Have Before Contacting In Touch Subscription Support
- Subscriber name
- Mailing address used for the subscription
- Account number from the mailing label
- Email address used when ordering
- Subscription purchase or renewal date
- Expiration date
- Last issue received
- Payment amount
- Exact billing descriptor
- Name of the subscription seller
- Digital platform when applicable
- Previous cancellation or refund confirmation
- The resolution requested
Do not publish full payment-card numbers, subscription account numbers, mailing addresses, private email addresses, telephone numbers, passwords, or complete billing statements in a public review.
How to Escalate an In Touch Subscription Complaint
- Identify the company that sold or billed the subscription.
- Gather the mailing label, receipt, billing information, and closure-related correspondence.
- If McClatchy or its fulfillment system handled the subscription, call 1-800-282-5666 or email subscriberservices@mcclatchy.com.
- If Zinio handled the subscription, use Zinio Support and reference the In Touch publication closure.
- If another magazine retailer handled the order, contact that company for cancellation or refund assistance.
- Ask whether the remaining subscription was refunded, transferred, or converted to another magazine.
- Request written confirmation of the resolution.
- Contact the payment provider if a genuinely unauthorized or unresolved charge remains.
In Touch Weekly Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published In Touch Weekly customer reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and should not be interpreted as a zero-star customer judgment.
Because no In Touch reviews have been submitted on this page, there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative patterns involving subscription delivery, billing, renewals, cancellations, refunds, customer service, or magazine content.
Frequently Asked Questions
Is In Touch Weekly still published?
No. In Touch Weekly ended regular magazine publication in 2025.
Why did In Touch Weekly stop publishing?
McClatchy Media said it had been unable to develop a profitable business model for In Touch and three other magazines that were discontinued in 2025.
What is the current In Touch customer-service number?
Former subscribers can start with McClatchy Media’s current subscription customer-service line at 1-800-282-5666.
Does In Touch have a subscription email address?
McClatchy Media currently publishes subscriberservices@mcclatchy.com for subscription customer service.
What happened to my remaining In Touch subscription?
The answer depends on the subscription provider. Some subscriptions may have been refunded or transferred to another title. Zinio specifically transferred remaining In Touch digital subscription terms to Us Weekly while allowing customers to contact Zinio for a refund or another magazine.
Why am I receiving Us Weekly instead of In Touch?
Your remaining subscription may have been transferred after In Touch ceased publication. This is specifically documented for former Zinio In Touch subscribers. Check the notice from your subscription provider before assuming the Us Weekly subscription was unordered.
Can I still subscribe to In Touch Weekly?
Regular In Touch magazine publication has ended. Be cautious of old subscription pages that still advertise new or renewed print subscriptions.
Can I still read old In Touch issues?
Archived print and digital issues remain available through some digital libraries and magazine archive services. Availability depends on the platform.
Is Bauer Publishing still the owner of In Touch?
No. The Bauer information in the old CustomerServiceNumbers.com post is outdated. The title passed through later owners and became part of McClatchy Media before publication ended.
Where is McClatchy Media headquartered?
McClatchy Media currently lists 1601 Alhambra Blvd., Suite 100, Sacramento, California 95816.
Related Magazine Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004. The site is independent and is not owned or operated by In Touch Weekly, McClatchy Media Company, a360media, accelerate360, Bauer Publishing, Zinio, Us Weekly, or another magazine subscription seller.
This page is intended to help former In Touch subscribers understand the magazine’s current status and find useful support routes for unresolved subscriptions, billing, refunds, cancellations, digital editions, and other legacy customer-service issues.
Share Your In Touch Weekly Customer Service Experience
If you had an In Touch subscription when publication ended, describe how the remaining subscription was handled, which company you contacted, whether you were transferred to another magazine, whether a refund was offered, and whether the issue was resolved.
Privacy warning: Do not publish your full subscription account number, mailing address, telephone number, private email address, payment-card details, account password, unredacted mailing label, billing statement, or private customer-service correspondence in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with In Touch Weekly, McClatchy Media Company, a360media, accelerate360, Bauer Publishing, Zinio, Us Weekly, or any subscription seller. CustomerServiceNumbers.com cannot locate old subscriptions, issue refunds, transfer subscriptions, cancel billing, restore digital issues, or respond on behalf of a publisher. In Touch Weekly ended regular publication in 2025, and legacy subscriber handling can differ according to the company that processed the original subscription. Verify unresolved account information with McClatchy Media, the digital platform, or the subscription seller that handled your payment.