MacKeeper customers commonly need help stopping an automatic renewal, identifying a charge, requesting a refund, recovering an account, activating or transferring a license, uninstalling the application, troubleshooting antivirus or VPN features, or ending a remote technical-support service. MacKeeper provides 24/7 live chat, email support, account tools, and a dedicated U.S. billing and cancellation number.
How to Contact MacKeeper Customer Service
- Product and technical email: support@mackeeper.com
- Billing, cancellation, and refund email: billing@mackeeper.com
- U.S. billing and cancellation telephone: 1-800-787-8041
- Live support chat: Available 24/7 through MacKeeper.com and inside the application
- Premium Services email: premium.services@mackeeper.com
- MacKeeper account: Manage a MacKeeper Account
- Help Center: MacKeeper Help
- Official website: MacKeeper.com
MacKeeper advertises 24/7 live chat. It does not publish a verified 24-hour schedule for the U.S. billing telephone line, so customers should use live chat or email when a telephone representative is unavailable.
Best MacKeeper Support Route by Issue
- Product error, antivirus, cleanup, VPN, or installation problem: Use in-app chat or email support@mackeeper.com.
- Subscription cancellation: Use the account portal, billing email, U.S. cancellation telephone, or live chat.
- Refund request: Use the official refund form or email billing@mackeeper.com.
- Unknown or duplicate charge: Review the purchase email and contact MacKeeper billing.
- Premium Services charge or remote-support plan: Email premium.services@mackeeper.com or billing@mackeeper.com.
- Account or license activation: Sign in to the account portal or contact product support.
- Software removal: Follow the official uninstall instructions for the installed version.
- Privacy or data request: Use account privacy settings or email support@mackeeper.com.
- Potentially fraudulent support call: End the call and contact MacKeeper through its official website.
Information to Gather Before Contacting MacKeeper
- The email address registered to the account
- The installed MacKeeper version
- The macOS version and Mac model
- The subscription type and billing period
- The purchase or renewal date
- The order reference number, provided privately
- The general amount and payment method
- The exact error message
- Screenshots that do not reveal private information
- The feature involved, such as Antivirus, Safe Cleanup, VPN, StopAd, or ID Theft Guard
- Any existing support-case or chat reference
- The requested cancellation, refund, technical correction, or privacy action
Do not publish passwords, activation keys, complete order numbers, payment details, Mac serial numbers, remote-support credentials, malware reports, data-breach results, private files, or support transcripts in a public review.
MacKeeper Company and Headquarters
MacKeeper is an application developed and provided by Clario Tech FZCO. MacKeeper is described as Clario’s flagship digital product.
Clario Tech FZCO
Unit No. 3005-D6, Swiss Tower
Plot No. JLT-PH2-Y3A
Jumeirah Lakes Towers
Dubai, United Arab Emirates
This is the current company headquarters identified in MacKeeper’s legal and corporate materials. It is not a public walk-in repair center, software-return warehouse, payment-processing office, or consumer technical-support counter.
The former 7 Stratford Place address in London should not be used as MacKeeper’s current headquarters.
Does MacKeeper Have Telephone Customer Service?
MacKeeper publishes 1-800-787-8041 for U.S. billing, subscription cancellation, and refund requests.
General product and technical support remain primarily available through:
- In-app live chat
- The website chat tool
- support@mackeeper.com
- The MacKeeper account portal
The billing telephone number should not be treated as a corporate switchboard, Apple Support number, or general repair service for unrelated Mac problems.
MacKeeper Support Hours
MacKeeper advertises 24/7 live chat with support experts. Customers can open the website chat or use the chat option inside the application at any time.
Email can also be sent at any time, but an immediate email response is not guaranteed. MacKeeper does not currently publish a verified 24/7 schedule for its billing telephone agents.
MacKeeper Versions and System Requirements
The current MacKeeper product line is MacKeeper 7. MacKeeper’s official product pages identify version 7.7, released in July 2026, as the latest version at the time of this update.
Current published requirements include:
- macOS 10.15 or later
- Approximately 100 MB of available storage
- Administrative access for installation and some security functions
- An internet connection for activation, updates, VPN, monitoring, and support
Older MacKeeper versions can use different installation, extension, and removal procedures.
MacKeeper Free and Paid Features
MacKeeper offers limited free use of selected tools and paid subscriptions for full access.
Paid features can include:
- On-demand malware scanning
- Real-time antivirus protection
- Safe Cleanup
- Memory Cleaner
- Application uninstallation tools
- Duplicate-file and similar-photo detection
- VPN Private Connect
- StopAd
- ID Theft Guard
- Update tracking
- 24/7 support chat
Feature availability can depend on the version, subscription, macOS release, region, and current product terms.
MacKeeper Automatic Renewal
MacKeeper subscriptions renew automatically unless auto-renewal is disabled before the next billing date.
The account portal displays:
- The subscription type
- The current status
- Whether auto-renewal is enabled
- The next billing date or expiration date
- Masked payment information
- The Mac assigned to the license
Review this information before the renewal date and save confirmation after making a change.
How to Cancel MacKeeper Auto-Renewal
Through the MacKeeper Account
- Sign in to the MacKeeper account.
- Locate the active license.
- Select Manage Subscription.
- Select Turn Off Auto-Renewal Protection.
- Review any retention offer or confirmation screen.
- Confirm that auto-renewal is turned off.
- Save the confirmation and displayed expiration date.
By Email
Email billing@mackeeper.com from the address associated with the account. Include the account email, general purchase date, and order reference provided privately.
By Telephone
Call 1-800-787-8041 for U.S. billing and cancellation support.
By Live Chat
Open the MacKeeper website chat and select the subscription cancellation or refund category.
What Happens After Cancellation?
Turning off auto-renewal normally allows the paid license to remain active until the end of the existing subscription period.
The account should display:
- Auto-renewal turned off
- The final valid-through date
- No scheduled next renewal charge
Cancellation does not automatically uninstall MacKeeper or erase the customer’s personal information.
Uninstalling Does Not Cancel Billing
Deleting the application from a Mac does not automatically turn off subscription renewal.
Complete the billing cancellation through the MacKeeper account, telephone, email, or live chat. Save the confirmation before relying on the subscription as canceled.
Software removal, subscription cancellation, account deletion, newsletter removal, and privacy deletion are separate actions.
How to Uninstall MacKeeper 7
- Open MacKeeper.
- Quit it using Command-Q or the MacKeeper menu.
- Open Finder.
- Open Applications.
- Drag MacKeeper to the Trash or choose Move to Trash.
- Select Continue when the removal window appears.
- Confirm with Touch ID or the Mac administrator password.
- Allow the MacKeeper uninstaller to remove associated components when prompted.
- Restart the Mac when appropriate.
MacKeeper publishes different removal steps for versions 3 through 6. Determine the installed version before following older instructions.
MacKeeper Refund Policy
Refund eligibility depends on the subscription type, purchase date, and whether the charge is for the MacKeeper application or a separate technical-support service.
Semiannual and Annual MacKeeper Subscriptions
An initial semiannual or annual purchase can qualify for a full refund when the request is submitted within 30 days of the first purchase.
The 30-day period should not be assumed to restart after every automatic renewal.
Monthly MacKeeper Subscriptions
A monthly subscription can qualify for a full refund when the request is submitted within 14 days of purchase.
Requests Outside the Published Period
MacKeeper can consider requests outside the normal refund periods at its discretion. Approval is not guaranteed.
How to Request a MacKeeper Refund
- Use the official refund-request form.
- Email billing@mackeeper.com.
- Call 1-800-787-8041.
- Use the website or in-app live chat.
Provide:
- The account holder’s name
- The registered email address
- The reference number, provided privately
- The transaction date
- The subscription or service involved
- The reason for the request
- Any relevant error screenshots
MacKeeper’s current policy says a refund review can take one to five business days. An approved refund can require another five to 15 business days to appear, depending on the bank. Processing fees are nonrefundable.
MacKeeper Premium Services
MacKeeper Premium Services, Security Tech Care, and Performance Tech Care are separate technical-support services with their own subscription and refund terms.
These services may include assistance with:
- Mac or Windows computers
- Smartphones and connected devices
- Performance problems
- Security configuration
- Software installation
- Remote technical support
Do not assume that canceling the MacKeeper application automatically cancels a separate Premium Services subscription. Identify every charge and service listed in the purchase confirmation.
Premium Services Refunds
Current Premium Services, Security Tech Care, and Performance Tech Care policies provide a 14-day money-back period.
Some later requests may qualify for a partial refund under complicated conditions involving the plan type, time used, and number of completed support sessions. Customers should request the exact calculation in writing.
Email premium.services@mackeeper.com for service questions and billing@mackeeper.com for billing or refund requests.
Remote-Support Safety
MacKeeper’s official remote-support tool can allow a verified representative to view and control a device during an approved support session.
Use remote access only when:
- The customer initiated contact through an official MacKeeper channel.
- The representative explains why access is needed.
- The tool is downloaded from an official MacKeeper page.
- The customer can see and stop the session.
- No password, banking login, or one-time code is requested.
End the interaction if an unsolicited caller claims the Mac is infected and demands immediate remote access or payment.
Unknown or Duplicate Charges
Review the purchase-confirmation email and bank statement to identify:
- The merchant name
- The subscription term
- The MacKeeper application charge
- A separate Premium Services charge
- A pending authorization
- A completed duplicate transaction
Contact MacKeeper billing first for a recognized but disputed purchase. Contact the card issuer promptly for a transaction the cardholder did not authorize.
Do not describe an authorized subscription-renewal disagreement as payment-card fraud. Fraud means the cardholder did not make or approve the transaction.
MacKeeper Account Access
The MacKeeper account allows customers to:
- Review active and expired licenses
- Download MacKeeper
- View an activation key
- Review the next billing date
- Update payment information
- Turn auto-renewal on or off
- Reassign a license to another Mac
- Change account information
- Manage privacy and newsletter settings
- Open live chat
Password and Account-Recovery Problems
Use the password-reset option for the registered email address.
If recovery fails:
- Check spam and junk folders.
- Confirm the email used during purchase.
- Search for the order-confirmation message.
- Contact support@mackeeper.com.
- Provide purchase information privately.
- Do not create several accounts for the same license unless instructed.
MacKeeper support should not need the customer’s existing account password.
License Activation and Transfer
A paid license is activated through the MacKeeper account or activation key.
Customers can use the account’s license options to reassign a qualifying license from one Mac to another. Before transferring:
- Confirm the number of devices covered by the plan.
- Remove or deactivate the old assignment.
- Install the current MacKeeper version on the new Mac.
- Sign in using the licensed account.
Do not post an activation key publicly. Another person may use it.
VPN Private Connect
MacKeeper subscriptions can include VPN Private Connect. The current EULA sets a monthly VPN data allowance of 500 GB.
Exceeding the allowance can temporarily suspend VPN access until the next monthly period. Other MacKeeper tools can remain available.
VPN availability and performance can also be affected by:
- Internet connection quality
- Server availability
- Local network restrictions
- Regional laws
- Streaming-service blocking
- Maintenance or third-party outages
Antivirus and Malware Detection
For a suspected infection or false positive:
- Update MacKeeper.
- Run the antivirus scan.
- Review the detected item and file path.
- Do not delete an unfamiliar system file without reviewing it.
- Save a screenshot that does not reveal private filenames or documents.
- Contact support through in-app chat.
Stop entering passwords or payment information when the Mac displays unexplained pop-ups, remote-control activity, or browser redirects.
Privacy and Data Requests
MacKeeper’s privacy policy provides methods to request access, correction, deletion, restriction, objection, or portability of eligible personal information.
Requests can be made through:
- The MacKeeper account privacy settings
- support@mackeeper.com
Identity verification may be required.
Cancel paid subscriptions and download needed invoices or license information before requesting account deletion. A privacy request does not automatically cancel billing.
Scam and Impersonation Warnings
Be cautious of unsolicited telephone calls, browser warnings, emails, or advertisements claiming to represent MacKeeper, Clario, Apple, or a security center.
A suspicious caller should not receive:
- A Mac administrator password
- An Apple ID password
- A one-time authentication code
- A complete card or bank-account number
- Remote access to the Mac
- Payment by gift card, cryptocurrency, or wire transfer
End the communication and contact MacKeeper through MacKeeper.com, the application, support@mackeeper.com, billing@mackeeper.com, or 1-800-787-8041.
How to Escalate a MacKeeper Complaint
- Identify whether the issue involves the application, billing, Premium Services, or a payment provider.
- Review the account and purchase-confirmation email.
- Use 24/7 live chat or support@mackeeper.com for a product issue.
- Use billing@mackeeper.com or 1-800-787-8041 for cancellation and refunds.
- Use premium.services@mackeeper.com for a Premium Services issue.
- Request and retain a case or reference number.
- State the exact cancellation, refund, repair, privacy, or other resolution requested.
- Reply through the existing email or chat case rather than opening duplicates.
- Save screenshots of the subscription status and cancellation confirmation.
- Contact the card issuer when a charge was genuinely unauthorized or an approved refund does not post.
MacKeeper Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published MacKeeper reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer judgment.
Until moderated reviews are submitted, this page should not claim that users commonly praise or complain about ease of use, antivirus effectiveness, cleanup tools, VPN performance, automatic renewal, refunds, Premium Services, or customer support.
Frequently Asked Questions
Does MacKeeper have a customer-service phone number?
MacKeeper publishes 1-800-787-8041 for U.S. billing, cancellation, and refund requests.
Is MacKeeper support available 24/7?
MacKeeper advertises 24/7 live chat through its website and application. It does not publish a verified 24/7 schedule for the billing telephone line.
How do I cancel MacKeeper?
Turn off auto-renewal through the MacKeeper account, email billing@mackeeper.com, call 1-800-787-8041, or use live chat.
Does uninstalling MacKeeper cancel the subscription?
No. Software removal and subscription cancellation are separate actions.
Can I receive a MacKeeper refund?
Initial semiannual and annual purchases can qualify within 30 days. Monthly purchases can qualify within 14 days. Premium Services use separate terms.
How long does a MacKeeper refund take?
The current policy allows one to five business days for review and another five to 15 business days for an approved refund to appear, depending on the bank.
What is MacKeeper Premium Services?
It is a separate remote technical-support service with its own subscription, cancellation, and refund terms.
What is the current MacKeeper version?
MacKeeper’s current product pages identify version 7.7, released in July 2026.
Where is MacKeeper headquartered?
MacKeeper is provided by Clario Tech FZCO, headquartered in Swiss Tower in Jumeirah Lakes Towers, Dubai, United Arab Emirates.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information since 2004. The site is independent and is not owned or operated by MacKeeper, Clario Tech FZCO, Apple, a payment processor, remote-support provider, bank, or card issuer.
The purpose of this page is to help consumers locate the correct support route, document complaints, request appropriate resolutions, and report whether MacKeeper or the applicable billing provider resolved the issue.
Share Your Experience
Describe the MacKeeper version, subscription, Premium Services plan, billing charge, installation, feature, or privacy issue involved; the support route used; whether a case or reference number was created; the resolution requested; the response received; and whether the issue was resolved.
Privacy warning: Do not publish account passwords, reset links, authentication codes, activation keys, complete order numbers, payment details, Mac serial numbers, remote-support IDs or passwords, data-breach reports, private filenames, screenshots of personal documents, or unredacted support correspondence.
Page Update Note
This page was updated on July 28, 2026. The update verified MacKeeper’s current operation under Clario Tech FZCO, replaced the former London address with the current Dubai headquarters, added the U.S. billing and cancellation telephone number, verified 24/7 live chat, added product, billing and Premium Services email routes, and expanded guidance for auto-renewal, cancellation, refunds, uninstalling, account access, license transfers, remote support, VPN limits, privacy, security and complaint escalation. Unsupported customer-review themes were removed because no CustomerServiceNumbers.com reviews are currently visible.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with MacKeeper, Clario Tech FZCO, Apple, a payment processor, remote-support provider, bank, or card issuer. It cannot access accounts or computers, activate licenses, remove malware, cancel subscriptions, turn off auto-renewal, issue refunds, conduct remote repairs, recover passwords, delete personal data, reverse card charges, or act on behalf of MacKeeper.