U.S. Kaspersky users may need help after discovering that their antivirus no longer updates, that UltraAV appeared on a computer, that a subscription is still renewing, or that an old Kaspersky telephone number no longer reaches the correct support department. Kaspersky remains active globally, but its covered antivirus and cybersecurity products are no longer sold, renewed, or updated for users in the United States.
Existing U.S. consumer accounts were transitioned to UltraAV after Kaspersky wound down its U.S. operation. Current billing, cancellation, refund, installation, and technical issues involving that transition should generally be directed to UltraAV rather than the former Kaspersky U.S. office.
Current Kaspersky and UltraAV Support Resources
- UltraAV Support Center: Visit the official UltraAV Support Center
- Submit an UltraAV support request: Contact UltraAV support
- Kaspersky U.S. availability guide: Review Kaspersky’s official U.S. software notice
- U.S. Department of Commerce Kaspersky guidance: Review the official Kaspersky prohibition and removal resources
- Kaspersky global support: Kaspersky Support
- My Kaspersky: My Kaspersky account
- Kaspersky global contact page: Kaspersky global contacts
- Kaspersky privacy requests: Kaspersky privacy request information
- Kaspersky data-protection email: dpo@kaspersky.com
- Kaspersky general information: info@kaspersky.com
No current U.S. Kaspersky consumer telephone number was verified. The former number, 1-866-328-5700, appears in older Kaspersky and partner materials but should not be treated as a current U.S. antivirus, billing, cancellation, or technical-support number.
UltraAV advertises 24-hour customer support, but a stable public telephone number suitable for publication could not be verified. Use the official UltraAV Support Center rather than a number found in an advertisement, pop-up, unsolicited email, or third-party directory.
Is Kaspersky Still Available in the United States?
Kaspersky remains an active global cybersecurity company, but its covered antivirus and cybersecurity products are no longer available for ordinary sale, renewal, distribution, or security updates in the United States.
The U.S. restrictions took effect in stages:
- July 20, 2024: Kaspersky could no longer enter new covered antivirus or cybersecurity agreements with U.S. persons.
- September 29, 2024: Kaspersky could no longer provide antivirus-signature updates, codebase updates, or Kaspersky Security Network service to covered U.S. users.
- September 29, 2024: Resale, integration, and licensing of covered Kaspersky antivirus and cybersecurity software also became prohibited in the United States.
Kaspersky announced that it would wind down its U.S. operations and eliminate its U.S.-based positions. Its former Woburn, Massachusetts office should not be presented as an active U.S. headquarters or customer-support center.
What Happened to U.S. Kaspersky Customers?
Kaspersky arranged for U.S. consumer subscriptions to transition to UltraAV, a cybersecurity service associated with Pango Group and Point Wild.
Some customers may have seen:
- UltraAV installed on a computer
- Kaspersky removed or replaced
- An UltraAV account created using the subscription email
- Renewal or billing communications from UltraAV
- New identity-protection or VPN features
- A billing descriptor that no longer says Kaspersky
Do not assume that UltraAV is still managed by Kaspersky. UltraAV now controls its own software, account support, billing, cancellation, and refund decisions.
Who Should U.S. Customers Contact?
- UltraAV subscription, renewal, billing, cancellation, or refund: Contact the UltraAV Support Center.
- UltraAV installation or technical issue: Use UltraAV support.
- Old Kaspersky installation or removal: Follow the U.S. Department of Commerce and CISA removal guidance.
- My Kaspersky account or remaining account data: Use My Kaspersky or Kaspersky’s global support and privacy tools.
- Kaspersky purchase made outside the United States: Use the Kaspersky support route for the country where the purchase was made.
- Purchase made through Apple, Google, a retailer, internet provider, or reseller: Contact the company that processed the transaction.
- Business or enterprise deployment: Coordinate with the organization’s IT and security teams and follow the official BIS and CISA guidance.
- Unauthorized charge: Contact the billing company and the card issuer.
How to Identify a Kaspersky or UltraAV Charge
Before requesting a refund or disputing a payment, determine which company processed it.
Check:
- The exact statement descriptor
- The date and amount
- Kaspersky and UltraAV account emails
- Renewal or transition notices
- Apple or Google subscription history
- PayPal or digital-wallet activity
- Retailer and reseller receipts
- Other household members who may have purchased protection
A charge after the U.S. transition may be associated with UltraAV or another provider even if the original subscription began with Kaspersky.
Do not publicly post a complete bank statement, payment-card number, order number, subscription identifier, or account email.
How to Cancel an UltraAV Subscription
Removing UltraAV from a computer does not necessarily cancel the subscription or stop automatic renewal.
- Sign in to the UltraAV account connected to the original Kaspersky subscription.
- Review the plan, renewal date, and payment method.
- Look for a subscription-management or cancellation option.
- If no cancellation option appears, submit an UltraAV support request.
- State clearly that automatic renewal should be stopped.
- Ask whether the subscription remains active through the paid term.
- Ask whether any pending or completed charge is refundable.
- Save the cancellation confirmation and support ticket.
- Monitor the payment method for another renewal.
Do not rely only on uninstalling the software, deleting an account shortcut, or blocking the application through a firewall.
Did Kaspersky Stop Automatic Renewal?
Kaspersky stated that it was forced to stop renewing U.S. Kaspersky subscriptions. However, accounts transferred to UltraAV may have different renewal settings and terms.
Review both:
- The final Kaspersky subscription status
- The current UltraAV account and renewal status
Do not assume that Kaspersky’s stopped renewal means an UltraAV subscription is also canceled.
Kaspersky and UltraAV Refund Help
Refund eligibility depends on which company processed the transaction and the terms that apply to that payment.
Charge Processed by UltraAV
Contact UltraAV support and provide:
- Account email
- Charge date and amount
- Billing descriptor
- Last four digits of the payment method when requested securely
- Reason for cancellation or refund
- Previous support-ticket number
Older Kaspersky Charge
Use the original receipt to identify whether Kaspersky, an app store, retailer, reseller, or payment processor handled the order. Current U.S. antivirus support may be limited because Kaspersky’s U.S. operations were wound down.
Apple, Google, or Retailer Purchase
Use the refund and cancellation process of the seller that processed the transaction. Kaspersky or UltraAV may be unable to reverse a third-party charge.
Neither Kaspersky, UltraAV, an app store, nor a card issuer should be described as guaranteeing a refund. Approval depends on the transaction, timing, account history, policy, and applicable law.
Should U.S. Users Continue Using Kaspersky Antivirus?
U.S. Kaspersky antivirus installations no longer receive the antivirus-signature and codebase updates required for normal current protection.
Kaspersky’s own U.S. guide explains that unsupported installations may rely primarily on limited heuristic analysis rather than current signature data. Other functions may also be reduced or unavailable.
U.S. users should:
- Back up important files.
- Record the names of Kaspersky applications installed.
- Export needed password data before removing Password Manager.
- Confirm that another supported security product is ready.
- Follow the official removal instructions.
- Restart the device.
- Confirm that the old security drivers and browser extensions are removed.
- Install and update a currently supported security product.
- Run a full security scan.
Do not run two full real-time antivirus products simultaneously unless both vendors specifically support that configuration.
How to Remove Kaspersky Software
The U.S. Department of Commerce Kaspersky page links to CISA software-removal guides for individual and enterprise systems.
Windows
- Open Settings.
- Select Apps or Installed Apps.
- Locate each Kaspersky product.
- Select Uninstall.
- Follow the removal prompts.
- Restart the computer.
- Check browsers for Kaspersky extensions.
- Confirm that Windows Security or another supported product is active.
Mac
- Use the Kaspersky application’s official uninstall tool when available.
- Do not simply drag the main application to Trash when background components remain.
- Restart the Mac.
- Check system extensions, login items, and browser extensions.
- Confirm that the replacement protection is updated.
Business Systems
Organizations should inventory:
- Endpoint agents
- Management servers
- Security Center installations
- Email and gateway products
- Browser extensions
- Mobile-device profiles
- Virtual-machine images
- Installation packages
- Backup and recovery images
Enterprise removal should be planned and tested to avoid leaving systems temporarily unprotected.
Kaspersky Password Manager in the United States
Kaspersky stated that many Password Manager functions could continue operating, including creating, storing, and synchronizing passwords. However:
- Password Check no longer reliably receives current compromised-password information.
- The browser extension may no longer be available for download from extension stores.
- Reinstallation on a new device may be difficult or unavailable.
- Long-term support for U.S. users should not be assumed.
Before changing password managers:
- Verify access to the current password vault.
- Export data through an official supported process.
- Protect the exported file because it may contain unencrypted passwords.
- Import it into the replacement manager.
- Confirm that important accounts are present.
- Securely delete the export file.
Kaspersky Safe Kids in the United States
Kaspersky stated that many Safe Kids features could continue operating, but newly created websites and apps may not be categorized correctly without updated Kaspersky services.
Parents should:
- Review the child’s device manually.
- Check website and app permissions.
- Confirm that location and activity features still work.
- Do not assume that new content is automatically classified.
- Consider moving to a currently supported parental-control service.
Kaspersky Safe Money and Browser Extensions
Safe Money no longer receives current updates for U.S. users. Certificate warnings or reduced protected-browser functionality may occur.
The Kaspersky Protection browser extension is also no longer available for new U.S. downloads through extension stores.
Do not ignore a browser certificate warning merely because it appears inside an old Kaspersky protected-browser window. Close the session and verify the site independently.
Business and Enterprise Kaspersky Support
The U.S. prohibition covers many Kaspersky antivirus and cybersecurity products and services used by businesses. Organizations should review the official product appendix and determine whether every installed Kaspersky component is covered.
Business customers should:
- Inventory all Kaspersky software and licenses.
- Review the official BIS determination.
- Follow CISA’s enterprise removal guidance.
- Identify management servers and deployment packages.
- Select and test a supported replacement.
- Preserve logs and incident records when required.
- Remove old software and credentials.
- Confirm that replacement endpoint protection is reporting correctly.
- Update procurement, compliance, and security documentation.
Certain purely informational or educational threat-intelligence, training, consulting, and advisory services were excluded from the prohibition. This exception should not be interpreted as permission to continue using a covered Kaspersky antivirus product.
My Kaspersky Account and Data Requests
Some My Kaspersky functions may remain accessible even though U.S. product sales and updates have stopped.
Users may need the account to:
- Review an old subscription
- Confirm registered devices
- Access Password Manager data
- Review Safe Kids settings
- Remove devices from the account
- Submit a privacy request
For privacy questions, use Kaspersky’s official privacy-request page or email dpo@kaspersky.com.
Deleting a My Kaspersky account does not necessarily cancel an UltraAV subscription, reverse a previous payment, or remove software from every device.
Kaspersky Global Corporate Address
Kaspersky remains active internationally. Current official corporate materials identify:
AO Kaspersky Lab
39A/2 Leningradskoe Shosse
Moscow 125212
Russian Federation
This is a global corporate address. It is not a current U.S. customer-service center, software-return location, antivirus-update department, UltraAV billing office, or public walk-in technical-support facility.
Do not mail a computer, hard drive, activation code, password export, malware sample, payment information, or identity document to a corporate address unless official instructions specifically require it.
Fake Kaspersky Support and Renewal Scams
Scammers frequently impersonate antivirus companies through fake invoices, pop-ups, emails, text messages, search advertisements, and unsolicited telephone calls.
Warning signs include:
- A large unexpected renewal invoice
- A demand to call immediately to cancel
- A request to install remote-access software
- A request for gift cards, cryptocurrency, wire transfer, or cash
- A request for a password or one-time security code
- A caller claiming to be from the old Kaspersky U.S. office
- A telephone number found only in a pop-up or sponsored search result
- A promise of a refund that requires sending money first
Verify charges through the actual Kaspersky, UltraAV, app-store, retailer, or payment account rather than calling the number in an unexpected invoice.
If You Gave a Fake Support Agent Remote Access
- Disconnect the device from the internet.
- End the remote-access session.
- Uninstall remote-control software you did not intend to keep.
- Change important passwords from a different trusted device.
- Contact the bank or card issuer.
- Run a scan using a currently supported security product.
- Review email, payment, and financial accounts.
- Report fraud to the appropriate authorities.
How to Escalate a Kaspersky or UltraAV Complaint
- Identify whether the issue belongs to Kaspersky, UltraAV, an app store, a retailer, a reseller, or a payment processor.
- Gather the account email, charge date, amount, software name, device information, and prior case numbers.
- Use the official support route for the responsible company.
- Request a ticket or confirmation number.
- State the requested resolution clearly.
- Ask whether automatic renewal is disabled.
- Ask who currently controls the subscription and payment record.
- Save support chats, emails, account screenshots, and cancellation confirmation.
- Contact the payment provider for an unresolved or unauthorized transaction.
- Follow BIS and CISA guidance for software-removal or organizational security concerns.
Opening a complaint does not guarantee a refund, cancellation of a completed charge, reimbursement, restoration of Kaspersky updates, removal of UltraAV, recovery of lost data, or compensation for a cybersecurity incident.
Kaspersky Customer Service Reviews and Complaints on CSN
CustomerServiceNumbers.com currently has zero published Kaspersky reviews. The displayed 0 out of 5 rating reflects that no ratings have been submitted; it is not a zero-star customer verdict.
Because there are no live reviews, there is not enough CustomerServiceNumbers.com feedback to identify supported patterns involving Kaspersky software, the U.S. shutdown, UltraAV migration, billing, cancellation, refunds, installation, technical support, or software performance.
Related Antivirus and Cybersecurity Support Resources
Kaspersky U.S. Support Frequently Asked Questions
Is Kaspersky still operating?
Kaspersky remains active globally, but covered Kaspersky antivirus and cybersecurity products are no longer sold, renewed, distributed, or updated for ordinary U.S. users.
Can I still buy Kaspersky in the United States?
No. New covered Kaspersky antivirus and cybersecurity transactions with U.S. persons have been prohibited since July 20, 2024.
Does Kaspersky antivirus still update in the United States?
No. Kaspersky can no longer provide U.S. users with covered antivirus-signature or codebase updates or operate Kaspersky Security Network for those products.
What replaced Kaspersky for U.S. customers?
Existing U.S. consumer subscriptions were transitioned to UltraAV under an agreement involving Kaspersky and Pango Group.
How do I contact UltraAV?
Use the official UltraAV Support Center or submit an online support request. A stable public universal support telephone number could not be verified.
Is 1-866-328-5700 still Kaspersky customer service?
The number appears in older Kaspersky materials, but it should not be published as a current U.S. consumer-support number after Kaspersky wound down its U.S. operation.
Is the Woburn, Massachusetts Kaspersky office still open?
It should not be presented as a current U.S. headquarters or customer-support office. Kaspersky announced that it would wind down its U.S. operations in 2024.
Does uninstalling UltraAV cancel the subscription?
No. Removing the software does not necessarily stop automatic renewal. Cancel through the UltraAV account or official support process and save confirmation.
Did Kaspersky stop automatic renewal?
Kaspersky stated that it would stop renewing U.S. Kaspersky subscriptions. A transitioned UltraAV subscription may have separate renewal settings.
Can I get a refund from Kaspersky or UltraAV?
Refund eligibility depends on which company processed the payment, when it was charged, and the applicable terms. Contact the responsible billing company and request a written decision.
Should I keep using Kaspersky antivirus in the United States?
U.S. installations no longer receive current antivirus-signature and codebase updates. Users should follow official removal guidance and move to a currently supported security product.
Does Kaspersky Password Manager still work?
Some functions may continue, but compromised-password checks and browser-extension availability are limited. Export important data before changing services.
Does Kaspersky Safe Kids still work?
Some features may continue, but new websites and apps may not be categorized normally. Parents should review settings and consider a supported replacement.
Where is Kaspersky headquartered?
Kaspersky’s global corporate headquarters is in Moscow, Russia. The address should not be treated as a U.S. support or UltraAV billing office.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We are an independent consumer resource and are not owned or operated by AO Kaspersky Lab, Kaspersky Lab, Inc., UltraAV, Pango Group, Point Wild, an app store, retailer, reseller, payment processor, the U.S. Department of Commerce, or CISA.
Our goal is to help consumers distinguish the former Kaspersky U.S. operation, Kaspersky’s global business, UltraAV successor support, payment providers, government removal guidance, account privacy tools, and fake technical-support scams.
Share Your Kaspersky or UltraAV Support Experience
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Page Update Note
This Kaspersky customer-service page was reviewed and updated on July 24, 2026. The update confirms that Kaspersky remains active globally but has wound down its U.S. operation; explains the U.S. prohibition on covered sales, renewals, updates, and Kaspersky Security Network service; removes the former U.S. telephone number and Woburn address; adds the UltraAV transition and support route; provides cancellation, billing, refund, software-removal, account, Password Manager, Safe Kids, enterprise, privacy, and scam guidance; and removes unsupported customer-review claims.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with AO Kaspersky Lab, Kaspersky Lab, Inc., UltraAV, Pango Group, Point Wild, any Kaspersky affiliate, app store, retailer, reseller, payment processor, security-software provider, the Bureau of Industry and Security, the U.S. Department of Commerce, or the Cybersecurity and Infrastructure Security Agency.
Kaspersky and UltraAV do not provide customer support through this website. Laws, restrictions, product functionality, support routes, account systems, subscription terms, renewal settings, refunds, corporate addresses, privacy procedures, and software-removal instructions can change. Verify important information through official Kaspersky, UltraAV, BIS, CISA, app-store, retailer, and payment-provider resources.
CustomerServiceNumbers.com cannot access an account, stop renewal, issue a refund, remove software, recover passwords, restore antivirus updates, select a replacement product, investigate malware, reverse a charge, repair a computer, delete personal data, or contact Kaspersky or UltraAV on a user’s behalf. Reviews are submitted by individual users and reflect their own experiences and opinions.
