Reach Kay Jewelers Customer Service – Reviews And Complaints

Kay Jewelers, On March 30, 2015 I took my ring in to the Auburn, Alabama store due to my diamond falling out of my ring. I took the diamond and the ring in. They then told me that my prongs were loose and needed shoring up. I paid $414:00 for the service. They broke my diamond and said they had too order a new one. It has been one excuse after the other. Now when I call they talk down to me. It is now June 30, 2015 and no ring. I just called the home office and they tell me they can’t do anything but check on where it is and call me back later. I told her that I needed my ring by July 10, 2015 due to my anniversary. They can’t do anything about that. I am so upset at the treatment I have received and I will never do business with this company again.

Kay Jewelers, My fiance had purchased a ring from the Kay Jewelers in the Red Cliffs Mall located in St. George UT in early October of 2014. I want to take some of your time and just let you know what a horrible experience I have had with Kay over the past “9” months of having my ring. 1st Experience: After getting my ring back from being sized to a 5, I noticed a dark gray mark in one of the larger side diamonds, I took it in and was told that it is when the tip of the diamond breaks off and causes a shadow into the top. I was told this could be replaced and so I had them send it off to be replaced. 2nd Experience: After going weeks without my ring, I went and picked it up from

having the diamond replaced only to have a diamond fall out not even an hour after I picked it up from the store, Thus having to take it back again..3rd Experience: I was told that Kay would contact me when my ring had come back

from having the diamond that fell out replaced. I called every other day to check and see if it was in, and then about the 4th call, they told me it came in the day before and I was never called. When I went to pick up my ring, “which was sized to my size 5 finger before” someone had put on the ticket, that my ring was changed to a size 7, so now its way to big for me. Leaving it there and being without a ring for weeks again!! 4th Experience: I then after weeks went and picked up my ring again, and was told I shouldn’t have anymore problems. About 1 week later, there was another gray mark now in the center large diamond, so I went back into Kay and sent it off to be replaced. 5th Experience: At this point I am scared to take my ring into Kay for anything due to I will be without it for weeks at a time and I never know what new problem I will have when I get it back. I am now married and need my ring and band soldered together, which to be honest, I had looked into other jewelers to do this as I didn’t want to leave my ring with Kay. It was gone for 2 weeks and I was told again that they would contact me when it was in, but I knew better. So I called every 3 or 4 days to check and the lady was getting upset that I kept calling in asking about it, she kept telling me they would call me. I called one last time and the girl said ” you werent contacted yesterday?” I said “no I sure wasn’t”,, she put me on hold and came back to tell me that my ring had come in the day before and I was supposed to have been called letting me know it was there, but no one called. 6th Experience: I went in to pick up my ring and band, about 3 days later I noticed again that there is another gray mark in the large side diamond, when I went into the store to tell Kay, the manager lady told me some diamonds are just like that and I would probly never get a perfect qaulity diamond, and that the gray mark is the diamonds birthmark, I was so upset that I wasn’t about to

leave my ring there again for this same issue, it wasn’t worth it. 7th Experience: As of last night ” June 21,2015″ I had yet another diamond fall out!!!! from my band now. I have not been into Kay for this yet bacause I need to get your attention on these problems. I cant even enjoy my ring without it being gone getting fixed or always being afraid a diamond is going to fall out or something. I have been married 2 times before this and never have I ever had gray marks or diamonds fall out, let alone a single problem with any of my other rings from other jewelers.

Kay Jewelers, There’s more than a few words for this but for starters, Kay Jewelers customer service is terrible! My boyfriend bought me a ring there (without me knowing obviously) and when he went to pay for it, their credit machine read declined. So they swiped it again, same thing. So he financed this ring. The next day I went to use our bank card and it was declined I checked our account here it was negative $900.00 due to the double swipe at Kay’s. Furious I confronted him and he told me the story and of course his surprise engagement was ruined thanks to Kay Jewelers. He called Kay Jewelers Monday the 6th of April (he purchased the ring Saturday 4/4/15) they apologized and said they would take care of it right away. Here it is 7 days later, his pay check went through to the bank and he is still negative I don’t get paid till this coming Friday so we have no money two kids to take care of and Kay’s is not by any means taking care of things Quickly! They now informed us that the problem may not be fixed until Friday the 17th. Clearly we took the ring back, and will Never Ever Ever Ever buy anything from there again. I wouldn’t recommend Kay Jewelers to anyone! They ruined the surprise of getting engaged and screwed up our life for 7 days at this point.