How To Contact KB Homes Customer Service
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KB Homes builds top-quality new homes for first-time home buyer market.
7 Responses
WE JUST BOUGHT A KB HOME IN LAS VEGAS MODEL 3881 SABELLA ESTATES. SHARON OUR SALES PERSON AND THE STAFF AT THE DESIGN CENTER WERE OFF THE HOOK NICE. COULDNT BE MORE HELPFULL. SEAN THE ON SITE SUPER AS WELL. HE WAS VERY HELPFUL THROUGH THE PRE- DRYWALL INSPECTIONS AND FINAL WALK THRU. YOU CAN TELL SHARON AND SEAN REALLY CARE.
WE NEVER EVER FELT IN THE DARK ABOUT ANYTHING DURING THE PROCESS. THERE CUSTOMER SERVICE SKILL ARE OFF THE CHARTS. AND NO THEY DIDNT PAY ME TO RIGHT THIS. THIS MODEL IS THE BEST I HAVE EVER SEEN. CUDOS TO THE DESIGN TEAM ON THE LAYOUT. WE SEARCH OVER 8 MODEL HOME AND THIS WAS THE BEST IN PRICE AND DESIGN. HANDS DOWN. WE FINALLY BOUGHT OUR DREAM HOUSE. THANKS KB AND STAFF
I puchased a KB home in June 2015. I was told home was 100% complete before closing, when I got there there were no appliances and the home did not have CO/final inspection by building appt approval. KB of course had my cash money. I guess I could by hot plate to cook and get cooler full of ice for drinks. My secound week in home at 3 in morning the toilets were both clogged. Kb sent plumber out next day. Plumber did not have snake!
He found hose in dumpster and tried to clear drain line with that. Later I had plumber come out on numerous other occasison because sand in line kept clogging toilet tanks. My biggest issue which I have lived with for almost four months now is low water flow. It is half what it is supposed to be. So my showers dribble when both are on. My hose outside sprays about 10 feet.
Kb wants the plumber who had no snake to fix water flow issue. But they will not give me date to fix since the same plumber does the new installs in slabs. (so those people also will get same quality work)
KBS customer no service is the worst I have seen in the 9 homes I have owned.
Also my roof was not installed per Owens corning specifications which basically voids the warranty. I have letter from Owens corning saying they will. So they will patch the incorrect edge detail which owens corning says incorrect.
My recomendation to anyone is to be very careful and know if you buy a KB home you will have lots of issues.
Buyer Beware!
George
For two days I have called KB Homes Customer Service in Tucson. My house was built in 2002, the problem is the brick wall surrounding my back yard. Either due to poor workmanship or old age I don’t know the cause. I have been referred to Brandon at 520-473-7316, calling this number I don’t get a ring. Well someone please take the to have someone responsible for the housing on Mesquite Ranch, which is on Houghton Hwy and Bilby. My contact number is local in AZ.
Spoke with John on some AC issues. Had everything taken care of the following day. A
I own two houses built by KB homes and have no issues. I am trying to find the floor plan and detailed drawings for my house :
CA Meadows, bulit in 2000 in Danville, CA
I have had the same problem with my home I had KB built in 2009 in Festival Pointe in Mulberry. Cracks all over the outside of my house. They denied my request without notifying me. Now I have the State Attorney Office involved to this this fixed. KB is a bunch of crooks who don’t honor their word and their warranty. I have around $5000 worth of damages on a house thats only 4 years old. This is ridiculous!!
KB home is an constant issue, House was build the end of 2006 and past problems that were suppose to be fixed as reoccurred once again. How is something going to have a defect on behalf of plumbing or how the house was constructed. It seems ridiculous to purchase a home that you personally would be reliable especially when it comes down to a huge company that is simply manufacturing as well constructing in multiple cities throughout the U.S. They seem to be crooks, get the money and walk away with a happy smile that they know their products is not highly reliable due to the reason that their inspectors lack the need to even inspect any issue. They need to be more uptight about this matter and hold their name accountable, KB Home is a huge company that should care for its product and Customers.