KB Home Customer Service Phone Number, Warranty Help and Reviews

Eric Strand

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Contact KB Home customer service for help with new home sales, community questions, warranty service requests, repairs, closing concerns, design studio questions, customer care, KBHS Home Loans routing, and customer reviews. KB Home is a national homebuilder, and support is often handled through the correct sales, warranty, regional, or corporate contact route.

KB Home Customer Service Phone Numbers and Support

Sales / New Home Questions: 1-888-KB-HOMES / 1-888-524-6637
KB Home Corporate Phone: 1-310-231-4000
Customer Relations Email: customerrelations@kbhome.com
Official Website: KBHome.com
Contact Sales: KB Home Contact Sales
Warranty Services: KB Home Warranty Services
MyKB Portal: Sign in to MyKB
Corporate Contacts: KB Home Corporate Contacts
Corporate Office Address: KB Home, 10990 Wilshire Blvd., FL 7, Los Angeles, CA 90024

Best Reasons to Contact KB Home

Ask about a new KB Home community, floor plan, lot, or sales process

Submit a warranty service request after closing
Follow up on construction, workmanship, or punch-list items
Ask about design studio selections, upgrades, or change questions
Report a repair that has not been completed
Ask about walkthrough, orientation, closing, or move-in concerns
Find the correct regional sales or warranty contact
Ask about KBHS Home Loans or financing-related routing

KB Home Warranty and Service Request Help

KB Home provides warranty-service information through its official warranty page and MyKB tools. Warranty coverage may include different time periods for workmanship and materials, mechanical systems, and certain structural components, depending on the warranty terms and location.

KB Home says warranty service requests can be submitted through its warranty service form. Emergency warranty issues should be handled through the service line shown for the applicable region. If your issue involves a major water leak, gas leak, loss of power, sewer backup, heating or air-conditioning failure during extreme temperatures, or another condition that could make the home unsafe or uninhabitable, follow KB Home’s emergency instructions and contact emergency services, your utility provider, or a qualified professional when appropriate.

Before You Contact KB Home

Before calling or submitting a request, gather your community name, home address, closing date, purchase agreement, warranty documents, MyKB login information, service request number, photos, inspection notes, design studio paperwork, and a clear written description of the issue.

For warranty complaints, keep a timeline with dates, names or titles of contacts, repair appointments, missed appointments, photos, emails, text messages, and any prior service attempts. Written documentation can make it easier to explain the problem and show when the issue was reported.

KB Home Reviews and Complaints

CustomerServiceNumbers.com currently shows 3.0 out of 5 stars based on 1 visible KB Home review. The visible review is an older positive review from a Las Vegas buyer who described helpful sales and design center staff, support from the on-site superintendent, communication during pre-drywall and final walkthrough stages, and a positive overall buying experience. This review reflects one customer’s experience and may not represent every KB Home buyer or homeowner.

Common KB Home Complaint Topics

Homebuilder complaints often involve construction timelines, workmanship, warranty repairs, communication, closing delays, design selections, financing coordination, and post-move-in service. If your issue involves a contractor, trade partner, appliance, HVAC system, roof, plumbing, electrical work, or structural concern, note whether the issue was reviewed by KB Home, a trade partner, an independent inspector, or a licensed professional.

Privacy and Safety Warning

Do not post private information in a public review. Avoid sharing your full home address, lot number, contract number, loan details, payment information, inspection report, warranty documents, phone number, email address, private photos, or names of individual employees. Comments are moderated for profanity, spam, and personal information.

Related Customer Service Numbers Pages

Share Your KB Home Customer Service Experience

Have you contacted KB Home about a new home purchase, sales question, design studio issue, construction delay, warranty request, repair problem, closing concern, KBHS Home Loans, or post-move-in support? Share your review below to help other homebuyers and homeowners understand what to expect.

Please keep your review factual and avoid posting private documents, addresses, payment details, loan information, phone numbers, email addresses, or employee names.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, reviews, ratings, and complaint resources since 2004. This page is independently maintained and is not affiliated with KB Home, KBHS Home Loans, or any KB Home affiliate.

Disclaimer

CustomerServiceNumbers.com is not associated with KB Home. Contact information is provided for informational purposes. For home-specific warranty, construction, repair, closing, financing, insurance, safety, legal, or contract questions, contact KB Home directly and consult the appropriate licensed or legal professional when needed.

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3.0 out of 5 stars (based on 2 reviews)

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KB Home Disappointing Issues

October 2, 2015

KB Home, I puchased a KB Home in June 2015. I was told home was 100% complete before closing, when I got there there were no appliances and the home did not have CO/final inspection by building appt approval. KB Home, of course had my cash money. I guess I could by hot plate to cook and get cooler full of ice for drinks. My second week in home; at 3 in morning the toilets were both clogged. KB Home sent a plumber out next day. Plumber did not have snake! He found hose in dumpster and tried to clear drain line with that. Later I had plumber come out on numerous other occasisons because sand in line kept clogging toilet tanks. My biggest issue which I have lived with for almost four months now is low water flow. It is half what it is supposed to be. So my showers dribble when both are on. My hose outside sprays about 10 feet. KB Home wants the plumber who had no snake to fix water flow issue. But they will not give me date to fix since the same plumber does the new installs in slabs. (so those people also will get same quality work) KB Home customer no service is the worst I have seen in the 9 homes I have owned. Also my roof was not installed per Owens Corning specifications which basically voids the warranty. I have letter from Owens Corning saying they will. So they will patch the incorrect edge detail which Owens Corning says incorrect. My recomendation to anyone is to be very careful and know if you buy a KB home you will have lots of issues. Buyer Beware!

George

KB Homes Las Vegas NV Excellent Customer Service

August 27, 2015

KB Homes, We Just Bought A Kb Home In Las Vegas, NV. Model 3881 Sabella Estates. Sharon Our Sales Person And The Staff At The Design Center Were Off The Hook Nice. Couldnt Be More Helpful. Sean The On Site Super As Well. He Was Very Helpful Through The Pre- Drywall Inspections And Final Walk Through. You Can Tell Sharon And Sean Really Care. We Never Ever Felt In The Dark About Anything During The Process. There Customer Service Skill Are Off The Charts. And No They Didnt Pay Me To Right This. This Model Is The Best I Have Ever Seen. Cudos To The Design Team On The Layout. We Search Over 8 Model Home And This Was The Best In Price And Design. Hands Down. We Finally Bought Our Dream House. Thanks KB Homes And Staff

LUIGI

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