Amazon Kindle Direct Publishing (KDP) support is for authors and publishers who need help with their publishing account, book setup, reports, payments or a title on their Bookshelf. It is separate from support for buying a Kindle book, using a Kindle device or managing Amazon Prime.
How to Contact Kindle Direct Publishing Support
- Start at the KDP Help Center.
- Sign in with the account used to publish your books.
- Choose Contact Us and select the closest issue category.
- Provide the affected title or account context and use an available contact method.
For account-specific help, keep the conversation within KDP’s official support process. The KDP Community can help with general publishing questions, but public posts should not include private payment or account information.
Is There a KDP Customer-Service Phone Number?
KDP’s account-security guidance directs authors to request telephone support through the Contact Us form on the KDP website. It does not direct authors to call an independent publishing agency or a general Prime-support number.
If a callback is available, request it from the signed-in support flow. Contact choices can depend on the issue and availability. This guide does not promise a callback for every category.
Choose the Right Help Topic
- Cannot sign in: use KDP’s sign-in troubleshooting guidance. Check that you are using the account associated with your published books.
- Book files, details or publishing status: identify the affected title, format and Bookshelf status before contacting support.
- Royalties or payments: review Reports and the payment-help section in the Help Center. Note the relevant sales period, marketplace and expected payment.
- Author copies: select the author-copy topic and keep the corresponding order reference.
- Identity or account information: follow the instructions shown within your KDP account and its help pages.
What to Include in a KDP Support Request
A clear request helps the support team identify the problem. Include the book title, ASIN or ISBN when relevant, format, marketplace, date of the issue and exact error text. Explain what you expected to happen, what happened instead and what you have already tried. A screenshot can help if it does not expose sensitive information.
For a publishing delay, quote the status displayed in Bookshelf. For a payment question, identify the relevant report period and payment entry. Keep unrelated issues in separate, clearly described requests so that a reply can address each problem.
Following Up or Requesting Further Review
Retain the support case reference and reply in the existing thread when possible. If the first response does not answer your question, briefly explain what is still unresolved and provide the missing evidence. For an account or title decision, follow the review or appeal instructions in the actual notice; do not assume a general customer-service representative can override it.
Frequently Asked Questions
Is KDP support the same as Amazon Prime support?
No. Authors and publishers should use KDP’s help and contact system for publishing issues. Prime support handles membership matters.
How do I request a call from KDP?
Use KDP Contact Us and choose the phone option when available for your issue. KDP says requests for telephone support originate through that official form.
Who handles a Kindle book I bought on Amazon?
For a retail purchase, download or Kindle-device problem, start with Amazon customer support. KDP is the publishing system for authors and publishers.
Related Support Guides
Share Your Kindle Direct Publishing Customer Service Experience
If you contacted Kindle Direct Publishing about a publishing account, book, support case or payment question, describe the support route you used, what happened and whether the issue was resolved. Keep account numbers, passwords, payment details and private contact information out of public reviews.
Independent-site disclosure: CustomerServiceNumbers.com is an independent consumer-information and review website. We are not affiliated with Kindle Direct Publishing and cannot access its accounts, handle its support cases or issue refunds on its behalf.
Official support routes reviewed October 6, 2026. Contact options and policies can change; follow the current instructions on the linked official pages.