For Lands’ End order and shopping help in the U.S. and Canada, call or text 1-800-963-4816. The official contact page also offers chat and email. This guide helps you prepare an order question, follow up on a return and keep track of a support case.
How to Contact Lands’ End
- Phone or text, U.S. and Canada: 1-800-963-4816.
- Live chat: available through the contact page, which lists chat hours of 7 a.m.–9 p.m. Central Time.
- Email: landsend@landsend.com, or the official contact form.
- International and accessibility contacts: use the dedicated numbers and hours on the same official page.
The chat schedule above is not a verified phone schedule. Check the current contact page or phone greeting for availability before assuming a department is open.
Orders, Delivery and Missing Items
Have your order confirmation, order number and the email address used at checkout ready. Identify the item, size and color involved so the representative can find the correct line in your order. If you are asking about a promotion, keep the offer and checkout confirmation available.
For a delayed or missing package, compare the order confirmation with the carrier’s latest tracking event. Check whether the order was split into separate shipments and whether the delivery address is correct. Tell support exactly which item is missing, damaged or different from what you ordered, and save photographs of packaging and labels where useful.
If you need to change an order, contact support promptly and ask whether the requested change is still possible. Keep the confirmation of any approved change; a request alone does not establish that an order was altered or canceled.
Lands’ End Returns and Refund Follow-Up
The official returns page says most returns are accepted within 90 days of shipment with proof of purchase. It provides separate starting points for U.S., Canadian and other international returns. Check the full policy for item exclusions, the return method and any fee before proceeding.
Start the return through the official site and use the instructions issued for that order. Save the return authorization, tracking number or drop-off receipt and a list of the items sent. If a refund is missing, ask whether the return has been received, reviewed and refunded; these are separate steps. Request the refund date, amount and payment destination rather than relying only on carrier delivery confirmation.
How to Follow Up on an Unresolved Problem
- Summarize the issue in one or two sentences and provide the earlier case or order number.
- List the dates of previous contacts and what was agreed.
- Explain the result you want, such as a missing-item review, a charge explanation or a return-status update.
- Ask who owns the next step and when to follow up. Keep a copy of the response.
Lands’ End Customer Service FAQs
Can I text Lands’ End customer service?
Yes. The U.S. and Canada contact line listed above supports calls and texts.
Does Lands’ End offer live chat?
Yes. Open the official contact page and choose Live Chat during the listed chat hours.
What should I have ready before contacting Lands’ End?
Keep the order number, item details, relevant dates and the result you are requesting together. Share sensitive information only through official support.
Where do I start a Lands’ End return?
Use the official returns page and select the route for your country. Review eligibility and the method offered for your order before sending anything.
What should I do if my refund has not arrived?
Keep proof of return and ask support to confirm the processing status, amount, refund method and any reference number.
Will a CSN review reach Lands’ End support?
A review here is public feedback, not a customer-service request. Contact Lands’ End directly for action on an order or refund.
Related Customer Service Guide
Eddie Bauer customer service, orders and returns.
Share Your Lands’ End Customer Service Experience
Read customer reviews or leave your own review. Explain the issue, when it happened, which support route you used and whether it was resolved. Do not include account numbers, payment details, passwords or private contact information. Posting here does not open a support case with Lands’ End.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find support information and share customer-service experiences since 2004. We link to official contact sources and separate those details from practical suggestions for documenting a problem. CSN is independent of Lands’ End and cannot access accounts or resolve claims, orders or billing disputes.
Contact routes checked October 22, 2026. Hours and policies can change; use the linked official pages for current and account-specific instructions.