Eddie Bauer customers may need help with an online order, return, exchange, refund, missing shipment, Adventure Rewards account, gift card, sizing question, damaged item, promotion, or another shopping concern. Eddie Bauer’s U.S. business changed significantly in 2026, including a new e-commerce operator and the wind-down of its former North American retail-store operation.
How to Contact Eddie Bauer Customer Service
- Eddie Bauer Customer Service: 1-888-680-5612
- Customer Service Hours: Monday-Sunday, 10 a.m.-8 p.m. ET
- Email: customerservice@eddiebauer.com
- Customer Service Center: Eddie Bauer Customer Service
- Contact Page: Contact Eddie Bauer
- Returns: Start an Eddie Bauer Return
- Return Policy: Eddie Bauer Return Policy
- Current U.S./Canada E-Commerce Operator: Outdoor 5, LLC
- Brand Owner: Authentic Brands Group
- Official Website: EddieBauer.com
Eddie Bauer sells outdoor apparel, outerwear, footwear, backpacks, luggage, accessories and gear for hiking, travel and everyday use.
Best Eddie Bauer Support Route by Issue
- Online order: Check the order status, then contact customer service with the order number if additional assistance is needed.
- Missing or damaged shipment: Keep the packaging, tracking details and order information and contact Eddie Bauer promptly.
- Return: Use the current online returns system and check whether the order was placed before or after February 1, 2026.
- Exchange: Eligible U.S. customers can request a size exchange for the same style and color, subject to availability.
- Refund: Keep the return tracking information until the refund has been processed.
- Adventure Rewards: Sign in to the Eddie Bauer account for missing points, rewards, tier status or account problems.
- Online gift card: Use EddieBauer.com customer service for current e-commerce gift-card questions.
- Older retail-store transaction: Be aware that the former U.S. and Canadian store operator entered bankruptcy and wound down its retail locations in 2026.
Eddie Bauer Returns and Refunds
Eddie Bauer’s current return policy provides a 30-day return period for eligible merchandise ordered through its online store or by phone.
The return period begins on the delivery date.
For a standard change-of-mind return, merchandise generally must:
- Be returned within the applicable return period
- Be in original condition
- Be unused
- Be unworn
- Be unwashed
- Have the original tags attached
- Include proof of purchase
Original shipping charges are generally non-refundable except when required by law.
Items marked Final Sale are not eligible for return or exchange.
Eddie Bauer Return Fees
Eddie Bauer’s current U.S. return system gives customers two options when placing an order.
- Prepaid return option: Pay $3.50 at checkout, which covers a qualifying return under the policy.
- No prepaid return option: A $10 restocking fee is deducted from the refund if the customer later returns the item.
These fees can change, so check the current return terms when placing an order.
For Canada, different fees and procedures apply.
Eddie Bauer Exchanges
Eddie Bauer’s current U.S. policy allows a free exchange for another size of the same style and color, subject to availability.
Each eligible item is limited to one exchange per transaction.
If you want:
- A different style
- A different color
- A substantially different product
the transaction may need to be handled as a return and a new purchase instead of a direct exchange.
Returning an Eddie Bauer Item Without a Receipt
Eddie Bauer’s current policy says proof of purchase should be included with a return.
A qualifying return without proof of purchase may instead receive merchandise credit based on the item’s current selling price on the date of return.
Because product prices can change substantially during clearance periods, retaining the original receipt or online order record can be important.
Missing Items in an Eddie Bauer Order
Inspect an Eddie Bauer delivery as soon as it arrives and compare the contents with the order or packing information.
Eddie Bauer currently asks customers to report a missing item as soon as reasonably possible and, where permitted by law, no later than 15 days after receiving the shipment.
Keep:
- Order number
- Tracking number
- Shipping box
- Packing information
- Photos of the package if it appears damaged or opened
until the issue has been resolved.
Eddie Bauer Shipping Problems
For a late or missing order:
- Check the current order status.
- Review carrier tracking.
- Confirm the shipping address.
- Check around the delivery location and with household members.
- Save any carrier delivery photo.
- Contact Eddie Bauer if the package cannot be located.
If expedited shipping was purchased and the order did not arrive within the promised delivery period, contact customer service and ask whether the expedited shipping charge qualifies for a refund.
Eddie Bauer Sale Price Adjustments
Eddie Bauer currently provides sale-price adjustments when an eligible item goes on sale or clearance within 7 days of purchase.
Customers should provide the original receipt or online order number.
The difference is generally refunded to the original payment method.
Promotional-code discounts generally cannot be retroactively applied to past or pending purchases.
Eddie Bauer Adventure Rewards
Eddie Bauer continues to operate its Adventure Rewards loyalty program through the current e-commerce business.
Current tiers include:
- Adventurer: $0-$299 in annual qualifying spending, earning 3 points per $1
- Explorer: $300-$599 in annual qualifying spending, earning 4 points per $1
- Guide: $600 or more in annual qualifying spending, earning 5 points per $1
Eddie Bauer currently states that 500 points equals a $5 reward.
Shipping thresholds also vary by rewards tier.
For missing points or reward problems:
- Sign in to the correct account.
- Check the order associated with the missing points.
- Keep the purchase confirmation.
- Contact Eddie Bauer customer service if the points do not appear correctly.
Returns can affect points and rewards associated with the original purchase.
Eddie Bauer Online Gift Cards
The current EddieBauer.com site sells virtual Eddie Bauer gift cards.
Current online gift cards are delivered electronically and are intended for redemption through the Eddie Bauer Online Store.
For an e-gift card problem, keep:
- Gift-card purchase confirmation
- Purchaser email
- Delivery email
- Approximate purchase date
and contact customer service.
Never publish a full gift-card number, code or redemption link in a public review.
What Happened to Eddie Bauer Stores?
Eddie Bauer’s business structure changed significantly in 2026.
Authentic Brands Group continues to own the Eddie Bauer brand and intellectual property.
In early 2026, longtime licensee Outdoor 5, LLC took responsibility for Eddie Bauer’s:
- U.S. and Canadian e-commerce
- Wholesale operations
- Design
- Product development
A separate company, Eddie Bauer LLC under Catalyst Brands, had operated the Eddie Bauer retail and outlet stores in the United States and Canada.
That retail operator filed for Chapter 11 bankruptcy protection on February 9, 2026. After it failed to obtain a qualified buyer for the store business, liquidation and store-closing sales proceeded during spring 2026.
The bankruptcy of that retail operator did not shut down EddieBauer.com.
Eddie Bauer continues as an active brand through online sales, wholesale distribution and international licensing.
Who Owns Eddie Bauer?
Authentic Brands Group owns the Eddie Bauer brand and intellectual property.
Outdoor 5, LLC currently operates the EddieBauer.com e-commerce business and the U.S. and Canadian wholesale, design and product-development operations under license.
This is why older pages can contain conflicting corporate names such as:
- Eddie Bauer LLC
- SPARC Group
- Catalyst Brands
- Authentic Brands Group
- Outdoor 5, LLC
For current EddieBauer.com order, return, refund and rewards issues, customers should use the contact information published on the current Eddie Bauer website.
Eddie Bauer Corporate and Legal Contact Information
The former 10401 NE 8th Street, Bellevue, WA 98004 address is associated with an earlier Eddie Bauer operating structure and should not be presented as the current e-commerce headquarters.
Eddie Bauer’s June 2026 website terms identify the current company operating the site as:
Outdoor 5, LLC / Eddie Bauer
For formal notices involving the current EddieBauer.com terms, the company currently publishes:
Eddie Bauer ECOM
Attn: Legal
31 West 34th Street, 4th Floor
New York, NY 10001
This is a legal-notice address and should not replace customer service for ordinary order, return, refund or rewards questions.
Eddie Bauer Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays 0 out of 5 stars based on 0 Eddie Bauer customer reviews.
Because no reviews have been submitted on this CSN listing yet, there is not enough firsthand CustomerServiceNumbers.com feedback to identify reliable positive or negative trends involving:
- Product quality
- Customer-service responsiveness
- Shipping
- Returns
- Refunds
- Adventure Rewards
- Product availability
The previous version of this page described customers praising Eddie Bauer’s durability, functionality and style while reporting complaints involving customer service, product availability and returns. Those claims were not supported by reviews submitted to this CustomerServiceNumbers.com listing and should not be presented as CSN review findings.
How to Escalate an Eddie Bauer Complaint
- Call 1-888-680-5612 or email customerservice@eddiebauer.com.
- Provide the order number and account email when applicable.
- Explain whether the issue involves shipping, a return, refund, exchange, rewards account or merchandise problem.
- Keep screenshots, receipts, tracking information and return records.
- Ask for a case or reference number when one is available.
- For returns involving an older order, identify whether the purchase occurred before or after February 1, 2026.
- Continue through the existing customer-service conversation whenever possible rather than opening multiple unrelated cases.
Frequently Asked Questions
What is the Eddie Bauer customer-service phone number?
Eddie Bauer currently lists customer service at 1-888-680-5612.
Is 1-800-426-8020 still Eddie Bauer’s main customer-service number?
That number appears in older Eddie Bauer listings. The current EddieBauer.com customer-service pages publish 1-888-680-5612.
What are Eddie Bauer customer-service hours?
Current support hours are Monday-Sunday from 10 a.m.-8 p.m. ET.
Does Eddie Bauer have a customer-service email?
Yes. Current EddieBauer.com customer service can be reached at customerservice@eddiebauer.com.
How long do I have to return an Eddie Bauer online order?
Eddie Bauer’s current return policy provides 30 days from delivery for eligible online and phone orders.
Does Eddie Bauer charge for returns?
U.S. customers can currently purchase a $3.50 prepaid-return option at checkout. If that option is declined, Eddie Bauer’s current policy says a $10 restocking fee is deducted from an eligible return refund.
Can I exchange an Eddie Bauer item?
Eligible U.S. customers can currently make one free exchange per item for another size of the same style and color, subject to availability.
Did Eddie Bauer go out of business?
No. The company that operated Eddie Bauer’s U.S. and Canadian retail stores entered Chapter 11 and wound down the store fleet in 2026, but the Eddie Bauer brand, EddieBauer.com and wholesale business remain active.
Who owns Eddie Bauer?
Authentic Brands Group owns the Eddie Bauer brand and intellectual property. Outdoor 5, LLC currently operates U.S. and Canadian e-commerce, wholesale, design and product development under license.
Why are there separate Eddie Bauer return links for older orders?
Eddie Bauer changed its e-commerce operating structure in February 2026. Its current return page therefore separates orders placed before February 1, 2026 from orders placed after that date.
Related Outdoor Customer Service Pages
- The North Face Customer Service, Returns & Warranty
- REI Customer Service, Returns & Membership
- DICK’S Sporting Goods Customer Service
- Ozark Trail Customer Service, Warranty & Parts
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Eddie Bauer, Outdoor 5, LLC, Authentic Brands Group, Catalyst Brands or an Eddie Bauer retailer.
Share Your Eddie Bauer Customer Service Experience
If you contacted Eddie Bauer about an online order, shipment, return, refund, exchange, Adventure Rewards account, gift card, damaged item, sizing problem or another customer-service concern, describe what happened, how you contacted Eddie Bauer, how the company responded and whether the issue was resolved.
Privacy warning: Do not publish your full order number, tracking number, gift-card number, home address, telephone number, private email address, account password, payment-card information or private customer-service correspondence containing sensitive information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information and review website and is not affiliated with Eddie Bauer, Outdoor 5, LLC, Authentic Brands Group, Catalyst Brands or another Eddie Bauer licensee or retailer. CustomerServiceNumbers.com cannot access Eddie Bauer orders, process returns, issue refunds, change Adventure Rewards accounts, replace gift cards or respond on behalf of Eddie Bauer. Phone numbers, hours, return fees, rewards terms, operating companies and business arrangements can change. Verify important information through Eddie Bauer’s current official customer-service and policy pages.