Lee customers may need help with an online order, shipping delay, return, exchange, refund, sizing problem, damaged or defective clothing, warranty claim, promotion code, Lee Rewards account, or customer-service complaint. Lee provides support by phone, live chat, and an online contact form.
Lee Jeans Customer Service Contact Information
- Lee Consumer Relations: 1-800-453-3348
- Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM ET
- Live Chat: Available through Lee.com when a representative is available
- Email/Contact Form: Contact Lee Consumer Relations
- Help Center: Lee Help Center
- Corporate Headquarters: Kontoor Brands, 400 N. Elm St., Greensboro, NC 27401
- Official Website: Lee.com
Lee states that customers using its online contact form can generally expect a Consumer Services Representative to respond within 3 to 4 business days.
For an order question, have the order number available before contacting Lee.
Best Lee Customer Service Route by Issue
- Online order: Call 1-800-453-3348 or use live chat.
- Order tracking: Check the shipment-confirmation email or Lee’s online order status.
- Cancel an order: Call Lee immediately; cancellation is not guaranteed once an order has been received.
- Return: Begin the return through Lee’s online return process.
- Size exchange: Use the online exchange process for an eligible Lee.com purchase.
- Damaged or defective clothing: Contact Consumer Relations.
- Warranty claim: Contact Consumer Relations before returning the product.
- Retail-store purchase: Contact the retailer where the Lee product was purchased.
- Promotion or coupon problem: Review the offer terms and contact Lee if an eligible code does not apply.
- Lee Rewards: Sign in to the Lee account associated with the rewards membership.
Information to Have Before Contacting Lee
Gather the information that applies to your issue:
- Lee.com order number
- Email address used for the order
- Purchase date
- Product name or style number
- Size and color
- Retailer where the item was purchased
- Shipping or return tracking number
- Original receipt or proof of purchase
- Photographs of damaged or defective merchandise
- Promotion code when applicable
- Previous customer-service correspondence
- The refund, replacement, exchange, or other resolution requested
Do not post complete order numbers, payment-card information, home addresses, account passwords, return labels, or other private information in a public review.
How to Track a Lee Order
Once an order ships, Lee sends a shipment-notification email containing a tracking number.
Customers can also check an order online using the order number and email address associated with the purchase.
Carrier information may not update immediately after shipment. Lee notes that tracking information can take approximately 24 hours after the carrier scans the package to begin showing updated details.
If a package appears late:
- Check the shipment-confirmation email.
- Review the latest carrier tracking.
- Confirm the delivery address.
- Check with household members, neighbors, a mailroom, or building staff when appropriate.
- Contact Lee Consumer Relations if the shipment remains unresolved.
Can You Cancel or Change a Lee Order?
Lee processes orders quickly and states that orders generally cannot be canceled once they have been received.
Customers who want to try to cancel an order should call 1-800-453-3348 as soon as possible.
Lee specifically states that order changes and cancellations cannot be handled through its general contact form or email.
If an order has already entered processing and cannot be canceled, an eligible item can generally be returned after delivery.
Lee Shipping
Lee currently states that most orders ship the same or next business day.
Standard U.S. orders generally arrive within approximately 2 to 8 business days, depending on destination. Express shipping is also available for eligible orders.
Current U.S. standard shipping charges are:
- Orders under $75: $7.99
- Orders of $75 or more: Free standard shipping after applicable discounts and before taxes
Shipping prices, delivery times, free-shipping thresholds, and available methods can change. Review the final shipping information during checkout.
For current details, see the Lee Shipping Information page.
Lee Returns and Exchanges
Lee currently accepts eligible U.S. Lee.com merchandise for return or exchange within 30 days of purchase.
Returned or exchanged garments must generally be:
- In original condition
- Unused
- Unworn
- Returned with tags attached
Products marked Final Sale and certain other excluded merchandise cannot be returned or exchanged.
Use the official Lee Returns & Exchanges page to begin the process and review current eligibility.
Lee Return Processing Fee
Lee currently deducts an $8.49 return processing fee from refunds for eligible returns initiated on or after April 10, 2026.
Eligible U.S. exchanges do not currently have an exchange fee.
Because return costs and terms can change, confirm the amount shown when starting the return.
Can You Return a Lee.com Order to a Store?
No. Lee’s current policy states that products ordered from Lee.com cannot be returned through retail stores.
Likewise, Lee merchandise purchased at a retail store cannot be returned through Lee.com.
If Lee jeans were purchased from another retailer, such as a department store, mass merchant, or independent clothing store, use that retailer’s return policy rather than Lee.com’s online return process.
Lee Exchanges
Lee currently allows eligible online exchanges for a different size.
If you want a different color or a completely different style, the normal process may require returning the original merchandise and placing a new order.
Lee states that returns and exchanges must currently be processed separately.
Availability of an exchange depends on inventory.
Wrong Size or Fit
If Lee jeans or clothing do not fit correctly, keep the merchandise unworn and preserve the tags until you decide whether to return or exchange it.
Before contacting customer service, note:
- The style number
- Original size
- Desired size
- Color
- Whether the purchase was made on Lee.com or through another retailer
Online size exchanges are available only for eligible Lee.com merchandise. Retail purchases should be handled according to the selling retailer’s policy.
Lee Warranty for Defective Products
Lee currently provides a one-year limited warranty covering defects in materials and workmanship on authentic Lee and Riders apparel purchased by the original consumer.
The warranty does not cover every type of product problem. Exclusions include:
- Normal wear and tear
- Improper use
- Failure to follow product instructions
- Accidents or abuse
- Altered products
- Irregular merchandise
- Secondhand, pre-owned, or resold merchandise
For an eligible defect during the warranty period, Lee may provide a replacement or refund the original purchase price, subject to the warranty terms.
Use the official Lee Warranty page for current terms.
How to Make a Lee Warranty Claim
Do not simply mail a defective item to Lee without contacting Consumer Relations first.
Lee’s warranty process instructs customers to:
- Call 1-800-453-3348 or use the official contact form.
- Provide the requested purchase and contact information.
- Explain the reason for the warranty request.
- Follow the return instructions supplied by Consumer Relations.
- Use the provided return label when instructed.
Lee’s warranty documentation identifies the warranty-return operation as:
Kontoor US, LLC – Warranty
1401 US Hwy. 601 S.
Mocksville, NC 27028
Customers should still contact Lee first and follow the current warranty instructions before shipping merchandise to this address.
Damaged, Incorrect, or Defective Lee Orders
If an online order contains the wrong product or arrives damaged, contact Consumer Relations at 1-800-453-3348.
Keep:
- The merchandise
- Original packaging
- Order confirmation
- Shipping information
- Product tags
- Photographs showing the problem
Explain whether you are requesting a replacement, exchange, refund, or warranty review.
Lee Promotion and Coupon Problems
Promotion codes can have purchase thresholds, product exclusions, expiration dates, or other restrictions.
Before contacting support:
- Confirm the promotion is still active.
- Check whether the exact product qualifies.
- Verify any minimum purchase requirement.
- Enter the code exactly as provided.
- Review whether another discount prevents the promotion from being combined.
Save a screenshot of the promotion and checkout page when an offer appears valid but does not apply correctly.
Lee Rewards
Lee participates in the Kontoor Brands rewards program.
Members can earn points on qualifying purchases and redeem eligible rewards through participating Lee and Wrangler channels.
Current program rules state that points and rewards have expiration periods, and returned merchandise can affect rewards associated with the purchase.
For rewards questions, sign in to the Lee account associated with the membership and review current program terms before contacting Consumer Relations.
Who Owns Lee Jeans?
Lee is owned by Kontoor Brands, Inc., a publicly traded apparel company headquartered in Greensboro, North Carolina.
Kontoor Brands became an independent company in 2019 following its separation from VF Corporation. Its brand portfolio includes Lee, Wrangler, and Rock & Republic.
Kontoor Brands lists its world headquarters at:
Kontoor Brands, Inc.
400 N. Elm St.
Greensboro, NC 27401
For ordinary Lee orders, returns, exchanges, warranty claims, or product questions, begin with Lee Consumer Relations rather than Kontoor’s corporate office.
How to Escalate a Lee Customer Service Complaint
If the first contact does not resolve the problem:
- Gather the order number, receipt, return tracking, photographs, and previous correspondence.
- Call Lee Consumer Relations at 1-800-453-3348.
- Clearly describe the problem and the resolution requested.
- Ask for further review if an expected refund, exchange, warranty replacement, or correction does not occur.
- Keep copies of emails, chat messages, tracking records, and receipts.
- For a purchase made from another retailer, escalate through that retailer when the dispute concerns its return or payment process.
Lee Jeans Customer Service Reviews and Complaints
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Because no reviews have been submitted on this page, there is not enough CustomerServiceNumbers.com feedback to identify current praise or complaint patterns involving Lee jeans, sizing, quality, shipping, returns, refunds, warranty claims, or customer service.
If you have recently contacted Lee, you can share your experience below. Helpful reviews explain what was purchased, whether the order came from Lee.com or another retailer, which support route was used, how Lee responded, and whether the issue was resolved.
Frequently Asked Questions
What is the Lee Jeans customer service phone number?
Lee Consumer Relations can be reached at 1-800-453-3348.
What are Lee customer service hours?
Lee currently lists Consumer Relations hours as Monday through Friday from 9:00 AM to 6:00 PM Eastern Time.
Does Lee offer live chat?
Yes. Lee provides live chat through its website when representatives are available.
How long does Lee take to respond to an email inquiry?
Lee says a Consumer Services Representative generally responds to online contact-form inquiries within 3 to 4 business days.
How long do I have to return Lee jeans?
Eligible U.S. Lee.com merchandise can currently be returned or exchanged within 30 days of purchase.
Does Lee charge for returns?
Lee currently deducts an $8.49 processing fee for eligible returns initiated on or after April 10, 2026. Eligible U.S. exchanges do not currently have an exchange fee.
Can I return Lee.com merchandise to a retail store?
No. Lee says Lee.com purchases cannot be returned through retail stores, and retail-store purchases cannot be returned through Lee.com.
How long is the Lee clothing warranty?
Lee currently provides a one-year limited warranty against defects in materials and workmanship for eligible authentic Lee and Riders apparel purchased by the original consumer.
Who owns Lee Jeans?
Lee is owned by Kontoor Brands, Inc., which also owns Wrangler and Rock & Republic.
Where is Lee headquartered?
Lee’s parent company, Kontoor Brands, is headquartered at 400 N. Elm St., Greensboro, North Carolina 27401.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. This site is independent and is not owned or operated by Lee, Kontoor Brands, or any retailer selling Lee products.
The purpose of this page is to help customers find the appropriate official support route for Lee orders, returns, exchanges, warranty claims, damaged products, sizing concerns, rewards, and customer-service complaints.
Share Your Lee Customer Service Experience
If you have contacted Lee about jeans, clothing, an online order, return, exchange, refund, defect, warranty claim, promotion, shipping problem, or rewards issue, describe the product involved, which support route you used, how Lee responded, and whether the matter was resolved.
Privacy warning: Do not post complete order numbers, payment information, home addresses, account passwords, return labels, tracking numbers, private correspondence, or other sensitive personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website and is not affiliated with Lee, Kontoor Brands, or any retailer that sells Lee merchandise. CustomerServiceNumbers.com cannot access Lee orders or accounts, cancel orders, process returns, issue refunds, approve warranty claims, exchange products, restore rewards, or act on behalf of Lee.
Customer-service hours, return fees, shipping costs, warranty terms, rewards rules, promotions, and other policies can change. Verify important information directly with Lee before making a purchase, return, exchange, or warranty decision.