LEGO Customer Service Phone Number, Orders and Missing Pieces

For help with a LEGO.com order, missing or broken piece, return, building instruction, LEGO Insiders account or product question, call LEGO Customer Service at 1-844-903-5346. LEGO also provides specialized online tools that may resolve missing-piece and order problems without a telephone call.

Choose the Correct LEGO Support Route

• LEGO.com order: Use the order-status page or contact LEGO Customer Service.
• Missing piece from a new set: Use the Missing Pieces option in the replacement-parts service.
• Broken or defective piece: Use the Broken Pieces option.
• Lost piece or additional brick: Use Pick a Brick rather than submitting a missing-piece claim.
• Missing instructions: Search the building-instructions database using the set number.
• Purchase from another retailer: Contact the retailer first for a store refund, exchange or missing package.
• LEGO Store purchase: Contact the store or LEGO Customer Service and keep the receipt.
• Product-safety concern: Stop using the product and check LEGO’s current recall information.

What to Have Ready Before Contacting LEGO

Having the following information available can help LEGO identify the correct set, order or piece:

• The LEGO set number printed on the box or instructions
• The set name and approximate purchase date
• The LEGO.com order number, when applicable
• The retailer or LEGO Store where the set was purchased
• A receipt, order confirmation or other proof of purchase
• The piece number, color and quantity needed
• A photograph of a damaged box, set or component
• The email address associated with the order or LEGO Insiders account
• A short description of the problem and the requested resolution

Provide account and order information only through an official LEGO support channel, not in a public comment.

LEGO Missing and Broken Pieces

LEGO provides a dedicated replacement-parts service with separate options for missing pieces, broken pieces and purchasing additional pieces.

A Piece Was Missing From a New Set

Select the Missing Pieces option and search for the set using its name or number. Identify the missing brick as accurately as possible. Replacement requests may be reviewed, so provide accurate information and submit a separate request when instructed.

A Piece Was Broken or Defective

Select the Broken Pieces option. LEGO may ask for the set number and details about the affected component. Keep the damaged piece, packaging and proof of purchase until LEGO explains what is needed.

A Piece Was Lost After Opening the Set

The missing-piece service is intended for pieces absent from a new set. If a brick was lost after opening or during use, search LEGO’s Pick a Brick service to purchase the replacement.

LEGO Building Instructions

LEGO offers downloadable instructions for many current and retired sets. Use the complete set number for the most accurate result. The set number is normally printed on the box and on the front of the original instruction booklet.

Search the official building-instructions database. Instructions may also be available through the LEGO Builder app.

LEGO.com Order Status and Cancellations

Customers can use the LEGO order-status page to check a guest order. Signed-in customers can also review purchases through their LEGO account.

LEGO sends a tracking number after an eligible order leaves the warehouse. Tracking information can take approximately 24 to 48 hours to become available after the shipping email arrives. Some orders, including certain Pick a Brick, gift-card and replacement-piece requests, may not have standard tracking.

An order can generally be canceled online while none of its items have reached the “In Warehouse” status. Once an item is being processed by the warehouse, online cancellation may no longer be available. Contact LEGO immediately if only part of an order remains eligible for cancellation or another change is needed.

If LEGO Insiders points were used on a canceled order, contact customer service to ask about having the points returned to the account.

LEGO Returns and Refunds

LEGO currently allows eligible LEGO.com U.S. orders to be returned free of charge within 90 days from the date the package is received. Most U.S. returns can be started through LEGO.com, including orders placed as a guest.

LEGO normally provides a prepaid return label for eligible returns. Package the products securely and retain the return tracking information. LEGO states that refund processing normally begins within one to two days after the return is received, although it may take up to 14 days for the refund to reach the customer’s bank.

Review the current LEGO delivery, return and cancellation guidance before mailing anything. Different conditions may apply to customized items, Pick a Brick orders, opened merchandise, gift cards or other special products.

If the product was purchased from Walmart, Target, Amazon or another retailer, the retailer normally controls its refund and exchange policy. LEGO can still assist with eligible missing or defective pieces.

LEGO Store Complaints

For a problem involving a specific LEGO Store, begin with the store manager. Keep the store location, purchase date, receipt, employee name when known and a concise description of the issue.

If the store does not resolve the matter, contact LEGO Customer Service at 1-844-903-5346 or use the official message form. Identify the store and explain what resolution was requested locally.

LEGO Product Safety and Recalls

Stop using a LEGO product that appears unsafe, overheats, emits an unusual odor, has battery damage or presents another unexpected hazard. Keep the set or product number and contact LEGO Customer Service.

Check the official LEGO product-recall page for current and historical safety notices. Do not rely solely on an undated social-media post or third-party product photograph when determining whether an item is affected.

How to Escalate a LEGO Complaint

1. Use the support route that matches the order, product, piece or store problem.
2. Write down the date, time and representative’s name.
3. Save the case or reference number.
4. Explain the requested resolution clearly.
5. Provide photographs and proof of purchase through an official support channel when requested.
6. Ask for a supervisor or additional review if the first response does not address the documented issue.
7. Retain shipping, return and refund records until the matter is completed.

About the LEGO Group

The LEGO Group was founded in Billund, Denmark, in 1932. Its products include construction sets, DUPLO products, licensed themes, games, digital experiences and building components for children and adult hobbyists.

LEGO Systems, Inc. currently lists a U.S. location at 100 Print Shop Road, Enfield, Connecticut 06083. This company location should not be confused with the separate customer-service mailing address or the return address supplied for a particular order.

Related Customer Service Pages

• Mattel customer service
• Nintendo customer service

LEGO Customer Reviews

No customer reviews had been published on this CustomerServiceNumbers.com LEGO page when it was checked on August 6, 2026. Because the page currently has no published reviews, there is not enough feedback to calculate customer sentiment or identify recurring complaint themes.

Share Your Experience

If you have contacted LEGO Customer Service, you can leave a review below. Consider mentioning whether the issue involved an order, missing piece, broken piece, return, refund or LEGO Store and whether the problem was resolved. Do not include order numbers, account credentials, payment information, addresses or information identifying a child.

Frequently Asked Questions

What is the LEGO customer service phone number?

LEGO Customer Service in English can be reached at 1-844-903-5346 in the United States.

What are LEGO customer service hours?

English-language support is available Monday-Friday from 8 a.m. to 10 p.m. ET and Saturday-Sunday from 10 a.m. to 6 p.m. ET.

What is the Spanish LEGO customer service number?

Spanish-language U.S. support is available at 1-833-692-5346, Monday-Friday from 10 a.m. to 8 p.m. ET.

How do I request a missing LEGO piece?

Use LEGO’s official replacement-parts service, select Missing Pieces and search using the set name or number.

Will LEGO replace a broken piece?

LEGO accepts eligible broken-piece requests through its replacement-parts service. Keep the set number, damaged component and purchase information available.

How do I track a LEGO.com order?

Use the LEGO order-status page or sign in and review the order through the LEGO account used for the purchase.

Can I cancel a LEGO.com order?

An order can generally be canceled online before any item reaches “In Warehouse” status. Contact LEGO promptly if online cancellation is no longer available.

How long do I have to return a LEGO.com order?

LEGO currently provides a 90-day return period for eligible U.S. LEGO.com orders, measured from the date the package is received.

Where can I download LEGO instructions?

Search the official building-instructions database using the set number printed on the box or original booklet.

What is the LEGO customer-service mailing address?

The current U.S. customer-service mailing address is LEGO Customer Service, P.O. Box 1138, Enfield, CT 06083-1138.

Information verified and updated: August 6, 2026.