Before purchasing professional tools or equipment from Mac Tools, it is helpful to understand which support route handles online orders, mobile-tool-truck purchases, warranty replacements, paid repairs, Mac Credit accounts, diagnostic equipment, and customer complaints. Mac Tools sells professional hand tools, power tools, diagnostic products, tool storage, shop equipment, and automotive specialty tools through its website and a network of mobile franchisees and distributors.

How to Contact Mac Tools Customer Service

Mac Tools provides the following support options for customers in the United States and Canada:

Customer Service Phone Number: 1-800-MAC-TOOLS, or 1-800-622-8665
Customer Service Email: MTCS@sbdinc.com
Customer Service Hours: Mac Tools does not prominently publish one universal set of current phone hours. Listen to the telephone menu for current availability.

Customer Service Address: Mac Tools, 5195 Blazer Parkway, Dublin, OH 43017
Online Support Center: Mac Tools Contact Us
Warranty and Returns: Mac Tools Warranty and Returns
Repair Instructions: Mac Tools Repair Center Instructions
Shipping Information: Mac Tools Shipping and Handling
Mac Credit Information: Mac Credit
Mac Credit Account Support: 1-833-378-3841
Student Tech Program: Mac Tools Student Tech Program
Official Website: MacTools.com

The Dublin address is the current Mac Tools customer-service and correspondence address for the United States and Canada. It should not be used for tool repairs or warranty shipments.

Mac Tools maintains a separate repair and warranty facility at 4380 Old Roberts Road in Columbus, Ohio. Customers should telephone Mac Tools before sending a product to that location.

Choose the Correct Mac Tools Support Route

Purchase Made From a Mac Tools Truck

Begin with the franchisee or distributor who sold the product when the issue involves:

A tool purchased on a mobile tool truck
A truck-account balance or weekly payment
A missing or incorrect item
A local promotion or quoted price
A warranty exchange
An order placed through the distributor
A promised delivery or special order

Mac Tools franchisees and distributors operate local mobile businesses. The selling distributor generally has the transaction record and is the first support route for a truck purchase.

If the original distributor no longer services the shop, telephone 1-800-622-8665. Mac Tools can explain the available warranty, repair, or return process.

Purchase Made Through MacTools.com

Use Mac Tools customer service for questions involving:

An online order number
Order cancellation
Shipping status
A missing package
An incorrect product
A damaged shipment
An online return
A refund to the original payment card

Have the online order number, purchaser’s name, shipping address, product number, and tracking information available.

Warranty Replacement

Start with the distributor who sold the product when possible. Customers without an active distributor can telephone Mac Tools for a Material Return Authorization and current warranty-shipping instructions.

Do not assume every Mac Tools product has a lifetime warranty. Coverage varies by product, product category, manufacturer, and model.

Tool Repair

Mac Tools operates a repair center for many air tools and selected electronic products. Call customer service before shipping a tool to determine whether the product can be repaired, where it should be sent, and whether the repair may qualify for warranty coverage.

Mac Credit Account

Mac Credit billing and account-service questions are handled separately from product support. Use Transend at 1-833-378-3841 for questions involving:

Account balances
Billing addresses
Statements
Payment activity
Interest charges
Minimum payments
Payment errors

Questions about a returned purchase or disputed Mac Tools transaction may also require assistance from the selling distributor or Mac Tools customer service.

Mac Tools Online Returns and Refunds

Products purchased through MacTools.com can generally be returned within 30 days for a refund, subject to Mac Tools’ current return conditions.

An online return requires advance approval and a Material Return Authorization, commonly called an MRA. Call 1-800-622-8665 before shipping the product.

Returned merchandise should generally be:

New and unused
In good condition
Complete with included parts
Returned with manuals and accessories
Associated with an approved MRA
Shipped according to the instructions provided by customer service

Approved refunds are credited to the original payment card after Mac Tools receives and evaluates the merchandise. Original shipping charges are not refundable under the standard online return policy.

The 30-day website policy does not automatically govern products purchased from a mobile distributor, commercial account, national account, or another seller.

Incorrect or Defective Online Order

Mac Tools states that an incorrect or defective product shipped through MacTools.com will be corrected when the customer reports the issue within the applicable period.

A Material Return Authorization is required. Mac Tools may provide a return-shipping label and either:

Send the correct product
Replace the defective product
Credit the original payment card

Keep the original packaging, shipping label, order confirmation, and photographs of the shipment until the matter has been resolved.

Canceling an Online Order

Mac Tools’ current terms state that an online order may be canceled through the website for a brief period after it is placed. After that window has closed, telephone customer service immediately.

An order cannot necessarily be stopped after it enters fulfillment or has been transferred to the shipping carrier. In that situation, the customer may need to follow the standard return procedure after delivery.

Mac Tools Shipping

Mac Tools ships website orders to the United States and Canada. UPS is the primary carrier for many packages weighing less than 150 pounds.

Larger toolboxes, shop equipment, and heavy orders may ship through a freight carrier with curbside delivery. A person over age 18 may be required to sign for the shipment.

Mac Tools does not ship website orders to post-office boxes.

Website orders may arrive in more than one shipment when products:

Are stored in different facilities
Become available at different times
Require different carriers
Require freight delivery
Have different handling requirements

Inspect freight shipments before signing when possible. Record visible damage on the carrier’s delivery paperwork and photograph the packaging.

Mac Tools Warranty Coverage

Mac Tools provides limited warranties against qualifying defects in materials or workmanship. The warranty period and remedy vary by product.

Some hand tools and accessories display a Limited Lifetime Warranty, while power tools, batteries, electronic products, diagnostic equipment, torque products, shop equipment, and products made by third-party manufacturers may have different coverage.

Check:

The product page
The owner’s manual
The warranty card
The sales invoice
The distributor’s product documentation

Warranty coverage generally does not mean that every damaged, worn, lost, modified, or misused tool will be replaced.

Mac Tools evaluates returned products and determines whether a defect qualifies under the applicable warranty. An accepted tool may be repaired or replaced.

Information Needed for a Warranty Claim

Prepare the following before requesting warranty assistance:

The product number
A description of the tool
The purchase date
The sales receipt or bill of sale
The name of the selling distributor
A description of the defect
Your name, address, email, and telephone number

A warranty repair may require a copy of the bill of sale or an existing warranty card on file.

Mac Tools Warranty Return Address

Customers instructed to mail a warranty product should use the address provided by customer service. The currently published warranty address is:

Consumer Warranty Returns
Mac Tools
4380 Old Roberts Road
Columbus, OH 43228

Include a list of the tools being returned, item numbers or descriptions, and the customer’s physical address and telephone number.

Mac Tools cannot return products to a post-office box. Use tracked shipping and keep the tracking number. Customers may also consider shipping insurance.

Mac Tools states that warranty evaluations and replacements may require approximately two to three weeks after receipt.

Mac Tools Repair Center

Mac Tools repairs many air tools and selected electronic products. Some products must be forwarded to an authorized outside vendor.

Call 1-800-622-8665 before shipping a tool. Customer service can determine whether the product is eligible for:

Warranty repair
A guaranteed non-warranty repair rate
A repair estimate
Service through an authorized vendor
Replacement instead of repair

Mac Tools states that it pays the shipping cost to return completed warranty and non-warranty repairs to the customer. The customer may be responsible for sending the tool to the repair facility.

A valid credit-card number is required before Mac Tools completes certain repair estimates.

Mac Tools Repair Address

When instructed by customer service, send eligible tools to:

Mac Tools
ATTN: Repair Center
4380 Old Roberts Road
Columbus, OH 43228

Include:

A list of the tools
The product or item number
Your physical return address
Your email address
Your telephone number
A detailed description of the problem
A copy of the receipt when required

Do not send air nipples, protective boots, or other accessories with an air tool unless instructed.

For electronic equipment, Mac Tools instructs customers to include all components needed to diagnose the problem, including applicable batteries, cables, and attachments.

Mac Tools Distributors and Franchisees

Mac Tools is known for its mobile sales model. Local franchisees and distributors visit automotive dealerships, independent repair shops, fleet facilities, collision centers, and other workplaces.

A local distributor may handle:

Product demonstrations
Tool orders
Weekly payments
Warranty exchanges
Special orders
Promotional pricing
Toolbox and equipment purchases
Mac Credit applications

Because franchisees operate local businesses, routes, schedules, inventory, and payment arrangements may differ.

For help locating a distributor or finding support after a route change, call Mac Tools customer service.

Mac Credit

Mac Credit is a revolving financing program available through participating Mac Tools distributors. Approval, credit limits, annual percentage rates, and payment terms depend on the applicant’s creditworthiness and disclosure agreement.

Mac Tools states that Mac Credit:

Has no annual fee
Can be used with participating Mac Tools distributors
May offer weekly or monthly payment options
Can finance qualifying Mac Tools purchases
Provides online account management

The interest rate is variable and is based on the terms provided when the account is approved.

Transend Financial services current Mac Credit account information at 1-833-378-3841. Use the instructions printed on the current billing statement when making a payment.

Do not send account numbers, bank information, or credit applications through a general public review.

Mac Tools Student Tech Program

Mac Tools offers a Student Tech Program for eligible students enrolled in automotive, diesel, collision, agricultural, powersports, aviation, and related vocational programs.

The program advertises a 50% discount from retail pricing on many eligible products in the current Mac Tools price list.

Current program conditions include:

Proof of current enrollment
Institution identification or enrollment documents
A minimum order amount
A maximum total program purchase amount
Exclusions for certain products

Mac Tools currently publishes a $200 minimum for each Student Tech Program order and a maximum of $11,000 in total program purchases.

Student-program questions can be directed to 1-800-622-8665, option 6, or [MAC.StudentTech@sbdinc.com](mailto:MAC.StudentTech@sbdinc.com).

Mac Tools Diagnostic and Electronic Products

Diagnostic scanners, code readers, inspection equipment, battery-service products, electronic torque tools, and other advanced products may have separate warranty, software, subscription, calibration, or repair requirements.

Before requesting help, record:

The complete model number
The serial number
The software version
Any displayed error message
The connected vehicle’s year, make, and model
The date the issue began
The purchase date and distributor

Do not ship diagnostic equipment without authorization. Customer service may require the device, cables, adapters, battery, charger, and other components to diagnose the problem.

Software subscriptions and updates may not be included indefinitely with the original purchase. Review the product’s current terms before renewing or purchasing a diagnostic tool.

Mac Tools Product and Battery Recycling

Lithium-ion batteries and products containing rechargeable batteries should not be placed in household trash, incinerated, or placed in ordinary curbside recycling.

Mac Tools directs customers to approved battery and tool-recycling resources, including Call2Recycle and TerraCycle programs.

Follow local requirements for damaged, swollen, leaking, or recalled lithium-ion batteries. Do not mail a damaged battery unless the carrier and receiving program specifically authorize the shipment.

How to File a Mac Tools Complaint

Use the following escalation process for an unresolved order, tool, distributor, warranty, repair, or credit concern:

Identify where the purchase was made. Determine whether the tool came from MacTools.com, a mobile franchisee, a commercial account, or another seller.

Gather the records. Save the invoice, order number, product number, repair paperwork, photographs, tracking details, and payment records.
Start with the selling distributor. A local franchisee should normally review truck purchases, weekly-payment issues, local orders, and warranty exchanges.
Use Mac Tools customer service. Call 1-800-622-8665 or email MTCS@sbdinc.com when the local issue remains unresolved.

Use Transend for credit-account problems. Billing, statements, payment processing, and interest questions should be directed to 1-833-378-3841.
State the requested resolution. Explain whether you are requesting an order correction, refund, warranty evaluation, completed repair, billing explanation, or distributor follow-up.
Keep a complaint log. Record representative names, case numbers, dates, shipping information, and promised follow-up actions.

Do not send a tool to Mac Tools until the correct return, warranty, or repair process has been confirmed.

About Mac Tools and Stanley Black & Decker

Mac Tools was founded in Ohio in 1938 as the Mechanics Tool and Forge Company. The business later expanded through related tool operations and adopted the Mac Tools name.

Mac Tools now sells tens of thousands of professional products through its online store and mobile distributor network.

Mac Tools is part of Stanley Black & Decker’s family of professional tool brands. Other Stanley Black & Decker brands include DEWALT, STANLEY, CRAFTSMAN, BOSTITCH, PORTER-CABLE, PROTO, FACOM, and others.

Customers researching related tool companies may also review:

Mac Tools Customer Reviews and Complaints

Customer experiences can vary according to the product, distributor, route, warranty, repair type, credit account, and purchase channel.

A useful Mac Tools review may include:

The exact product or item number
Whether the purchase was made online or from a truck

The approximate purchase date
The warranty represented at the time of sale
The distributor or support route used
The nature of the defect or billing concern
The time required for replacement or repair
Whether the issue was resolved

Do not post your Mac Credit account number, home address, payment information, complete invoice, or other private information in a public review.

Mac Tools Frequently Asked Questions

What is the Mac Tools customer-service phone number?

Mac Tools customer service is available at 1-800-MAC-TOOLS, or 1-800-622-8665.

What is the Mac Tools customer-service email address?

Mac Tools lists [MTCS@sbdinc.com](mailto:MTCS@sbdinc.com) for customers in the United States and Canada.

What are Mac Tools’ customer-service hours?

Mac Tools does not prominently publish one universal set of current phone hours. Listen to the telephone menu for current availability.

Where is Mac Tools located?

Mac Tools lists its U.S. and Canadian customer-service address as 5195 Blazer Parkway, Dublin, Ohio 43017.

Is the Westerville, Ohio address still current?

Mac Tools’ current official contact page lists the Dublin address rather than the former 505 North Cleveland Avenue address in Westerville.

Can I return an online Mac Tools order?

Approved MacTools.com purchases can generally be returned within 30 days. A Material Return Authorization is required, and original shipping charges are not refundable.

Can I return a tool purchased from a Mac Tools truck?

Begin with the franchisee or distributor who sold the tool. The website’s 30-day return policy does not automatically apply to truck purchases.

Where do I send a Mac Tools warranty item?

The published warranty facility is Consumer Warranty Returns, Mac Tools, 4380 Old Roberts Road, Columbus, Ohio 43228. Call customer service before shipping.

How long does a Mac Tools warranty replacement take?

Mac Tools states that warranty evaluation and replacement may require approximately two to three weeks after the item is received.

Does every Mac Tools product have a lifetime warranty?

No. Warranty periods vary by product. Review the product page, receipt, manual, or warranty documentation for the applicable coverage.

Does Mac Tools repair air tools?

Yes. Mac Tools repairs many air tools and selected electronic tools. Telephone customer service before shipping the product.

What is the Mac Credit support number?

Transend handles current Mac Credit account questions at 1-833-378-3841.

Who owns Mac Tools?

Mac Tools is part of Stanley Black & Decker’s professional tool-brand portfolio.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

This page independently organizes Mac Tools’ official phone number, email address, online-order policies, warranties, repairs, Mac Credit support, distributor responsibilities, corporate information, and complaint procedures. CustomerServiceNumbers.com is not owned or operated by Mac Tools, Stanley Black & Decker, Transend Financial, or an independent Mac Tools franchisee.

Share Your Mac Tools Customer Service Experience

Have you worked with Mac Tools regarding an online order, tool-truck purchase, warranty replacement, repair, distributor concern, diagnostic product, toolbox, or Mac Credit account? Share your experience in the comment section below.

Include the general product, purchase channel, support route used, and whether the issue was resolved. Do not post account numbers, payment details, addresses, receipts, or other sensitive information.

Page Update Note

This Mac Tools customer-service page was reviewed and updated in July 2026 with the current Dublin customer-service address, official email, online returns, warranty procedures, repair-center information, Mac Credit support, Student Tech Program, ownership details, and complaint-routing guidance.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not associated with Mac Tools, Stanley Black & Decker, Transend Financial, an independent Mac Tools franchisee, shipping carrier, repair vendor, or product manufacturer.

This page is provided for general informational and consumer-feedback purposes. Phone availability, addresses, warranties, return rules, repair prices, credit terms, product availability, and support procedures may change. Verify important order, warranty, repair, payment, and safety information through the appropriate official provider.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

Mac Tools Customer Service: Phone, Warranty and Repairs