Magnavox Customer Service Phone Numbers, Warranty and Repairs

Eric Strand

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Magnavox customer support is divided by product category. The correct telephone number and email address depend on whether you need help with a television, air conditioner, audio product, DVD player, soundbar, antenna or electronic accessory.

Before contacting support, locate the product model number, serial number and purchase receipt. Do not send a product to a corporate address or repair location until the appropriate Magnavox support team provides current instructions.

How to Contact Magnavox Customer Service

Magnavox Television Support

Magnavox Air Conditioner Support

Magnavox Audio, DVD and Accessory Support

  • Telephone: 1-888-312-7219
  • Email: craig-consumersupport@newtechproducts.com
  • Hours: Monday-Friday, 10:00 AM-6:00 PM Eastern
  • Products: Audio products, portable DVD players, DVD players, soundbars, cameras, projectors, television antennas and audio/video or power accessories

Official Magnavox Resources

The previously published number, 1-800-605-8610, is not included because it does not appear on Magnavox’s current official support page.

Choose Support Based on the Product

Magnavox support is handled by different service teams. Calling the wrong number may delay assistance or result in a referral to another provider.

  • Television or TV/DVD combination: Contact the Magnavox television support team.
  • Air conditioner: Use the dedicated air-conditioner telephone number or email address.
  • Soundbar, audio system or portable speaker: Contact the audio and accessory support team.
  • DVD or portable DVD player: Contact the audio, DVD and accessory support team.
  • Antenna, charger or audio/video accessory: Contact the accessory support team.
  • Heater, dehumidifier or fan: Check the product manual and official support page for the responsible service provider before calling.
  • Older or discontinued model: Use the model number to confirm which manufacturer or support partner is responsible.

Magnavox-branded products sold at different times may have been manufactured or supported by different companies. Do not assume that one support team can provide warranty service for every historical Magnavox product.

Information to Have Before Contacting Magnavox

  • Product category
  • Complete model number
  • Serial number
  • Purchase date
  • Store or website where the product was purchased
  • Receipt or other proof of purchase
  • Description of the problem
  • Error message or indicator-light pattern
  • Photographs or video showing the problem
  • Troubleshooting steps already attempted
  • Name of any connected device, app or service
  • The resolution being requested

Provide serial numbers, receipts, addresses and photographs only through private official support channels. Do not post them in a public review.

Magnavox Warranty Support

Warranty eligibility depends on the model, purchase date, seller, product condition and warranty document supplied with the product. Magnavox does not publish one universal warranty period covering every product category.

For television warranty assistance, Magnavox states that customers should be prepared to provide:

  • The model number shown on the product
  • The serial number shown on the product
  • The purchase date
  • A bill of sale or receipt confirming the seller and purchase date

Keep the original receipt for the full warranty period. A bank or card statement may show that a payment was made but may not identify the exact model or seller information required for a claim.

What a Magnavox Warranty May Not Cover

Exact exclusions depend on the model’s written warranty. Common issues that may require separate review include:

  • Physical or impact damage
  • Cracked television screens
  • Liquid or moisture damage
  • Improper installation
  • Power-surge damage
  • Misuse or commercial use
  • Unauthorized repairs or modifications
  • Missing proof of purchase
  • Normal cosmetic wear
  • Problems caused by an external device or service

Do not assume that a repair, replacement, technician visit, part or shipping charge is covered until the responsible support provider confirms coverage.

Product Damaged When Purchased

Magnavox’s television support guidance distinguishes shipping or physical damage from a manufacturing defect. If a newly purchased product is visibly damaged, contact the retailer promptly about an exchange or refund.

  1. Stop assembling or operating a product that appears unsafe.
  2. Photograph the box, shipping label, packaging and product.
  3. Keep all accessories and packing material.
  4. Contact the retailer within its damage-reporting or return period.
  5. Contact the delivery carrier when directed by the retailer.
  6. Contact Magnavox if the retailer believes the issue is a manufacturing defect.

The retailer controls its sales transaction and return policy. Magnavox or its support partner controls manufacturer-warranty decisions.

Magnavox Manuals and Downloads

Use the official Magnavox manuals page to search by model, item number or product keyword. The correct manual can provide:

  • Installation instructions
  • Safety warnings
  • Remote-control codes
  • Input and connection guidance
  • Operating instructions
  • Cleaning and maintenance information
  • Basic troubleshooting
  • Warranty terms

Confirm that the model number in the manual exactly matches the label on the product. Instructions for a similar-looking model may not be correct.

Magnavox Television Troubleshooting

Before requesting television service, check the following when it is safe to do so:

  • The power outlet and power cord
  • The television’s selected input
  • HDMI, antenna and audio cables
  • Remote-control batteries
  • Whether the television’s physical buttons respond
  • Whether an external streaming, cable or game device works on another input
  • Whether the television menu appears
  • Whether the problem occurs with every source

Do not open a television cabinet or touch internal components. Televisions can contain electrical hazards even after being unplugged.

No Picture or No Sound

A no-picture or no-sound problem can originate with the television, a cable, an external device, a selected input or a service provider.

  1. Confirm that the television is receiving power.
  2. Use the television’s input or source control.
  3. Disconnect and reconnect external cables.
  4. Test another input or device when available.
  5. Restart connected streaming, cable or satellite equipment.
  6. Check whether the television’s menu appears.
  7. Contact the responsible Magnavox television support team if the problem remains.

Contact a cable, satellite, streaming or internet provider when its service, account, app or equipment is responsible for the problem.

Smart TV and Streaming-App Problems

Magnavox television support may assist with the television’s hardware and built-in features. An app developer, streaming provider or internet company may be responsible for other problems.

  • Television will not connect to any network: Contact television support after checking the router.
  • Only one app fails: Check the app provider’s service and account.
  • Password or subscription issue: Contact the streaming provider.
  • Internet outage: Contact the internet provider.
  • External streaming device: Contact that device’s manufacturer.

Before a television is repaired, replaced, returned or sold, sign out of streaming accounts and remove saved personal information when possible. A factory reset may erase settings and account data, so review the manual first.

Magnavox Audio and DVD Support

For soundbars, audio systems, portable DVD players and related equipment, be prepared to explain:

  • Whether the device powers on
  • Which input or playback source is affected
  • Whether another cable or source was tested
  • Any error message displayed
  • Whether the issue occurs with all discs, files or connected devices
  • Whether Bluetooth pairing was previously successful

A damaged disc, unsupported media format, defective cable, connected device or content-protection restriction may not be a failure of the Magnavox product itself.

Magnavox Air Conditioner Support

For an air-conditioner issue, have the model and serial numbers, purchase receipt, room size and a description of the installation available.

Before contacting support:

  • Confirm that the outlet and circuit are suitable for the appliance.
  • Check the filter and air inlets.
  • Confirm that the unit is installed according to the manual.
  • Record any error code.
  • Check whether water is draining as instructed.
  • Stop using the unit if there is smoke, burning odor, severe leaking or damaged wiring.

Do not use an extension cord or attempt electrical or refrigerant repairs unless the product instructions and a qualified professional permit it.

Replacement Magnavox Remote Controls

Magnavox’s official television support page refers customers to Remotes.com for many replacement television remotes.

Remotes.com is a separate retailer. Before ordering:

  • Confirm the complete television model number.
  • Compare the original remote’s part number.
  • Review compatibility information.
  • Check the retailer’s shipping and return terms.

Questions about a purchase from that website should be directed to the retailer rather than Magnavox.

Repairs and Service Centers

Contact the correct support team before arranging a repair while the product may still be under warranty. Unauthorized repairs can affect coverage.

Ask support:

  • Whether troubleshooting must be completed first
  • Whether the product is under warranty
  • Whether an authorized service provider is required
  • Who pays for shipping or transportation
  • Whether an estimate is required
  • Whether the product will be repaired or replaced
  • What data or accessories should be removed

A local repair shop is responsible for its own diagnosis, pricing, workmanship and warranty unless Magnavox specifically authorizes the provider for the claim.

Retailer, Manufacturer and Service-Provider Responsibilities

  • Retailer: Sales transaction, immediate returns, exchanges, delivery damage and retailer protection plans
  • Magnavox support partner: Product troubleshooting and qualifying manufacturer-warranty claims
  • Shipping carrier: Transportation and delivery scans
  • Streaming provider: Subscription, account and app-service problems
  • Cable or satellite provider: Service, signal and provider-owned equipment
  • Payment provider: Card posting, financing and unauthorized completed charges
  • Third-party repair business: Its own estimate, labor, parts and repair warranty

How to Escalate a Magnavox Support Problem

  1. Confirm that you contacted the support team responsible for the product category.
  2. Provide the model, serial number, receipt and concise problem description.
  3. Complete reasonable troubleshooting steps.
  4. Ask for a case or reference number.
  5. Save emails, photographs, shipping records and repair estimates.
  6. Ask for the warranty decision and next steps in writing.
  7. Contact the retailer when its return, delivery or protection-plan policy applies.
  8. Follow up through the same support channel and reference the existing case.

A corporate address is not a substitute for the product-specific warranty process.

Magnavox Scam and Impersonation Warnings

  • Use telephone numbers and email addresses published on Magnavox.com.
  • Do not trust a support number solely because it appears in a sponsored search result.
  • Do not give an unexpected caller a password or verification code.
  • Do not pay a warranty or refund fee with gift cards, cryptocurrency or person-to-person transfers.
  • Do not allow an unknown support representative to control your computer, phone or television remotely.
  • Download manuals and software only from a verified source.
  • Do not ship a product to an address provided by an unverified caller.
  • Contact the payment provider directly about an unauthorized completed charge.

Protect Your Personal Information

Do not place the following information in a public review:

  • Complete serial numbers
  • Receipts or shipping labels
  • Home addresses
  • Private email addresses or telephone numbers
  • Payment-card or banking information
  • Account passwords or verification codes
  • Photographs showing personal documents
  • Streaming-service login information
  • Names or private contact details of individual employees

Magnavox Corporate Information

  • Brand: Magnavox
  • Current global brand-rights owner: Curtis International Ltd.
  • Head office: 7045 Beckett Drive, Unit 15, Mississauga, Ontario L5S 2A3, Canada
  • Official website: Magnavox.com

Curtis International states that it acquired the global rights to the Magnavox brand in January 2025. The previously published Funai office in Torrance, California, should not be treated as Magnavox’s current headquarters or customer-support location.

The Mississauga head office is not a product-return warehouse or repair center. Do not mail a television, appliance, receipt or warranty claim there without current written instructions.

Magnavox Customer Service Reviews and Complaints

CustomerServiceNumbers.com provides a public place for consumers to describe firsthand experiences with Magnavox product support. Helpful reviews can identify the product category, approximate purchase date, support channel used, response time and whether the issue was resolved.

Do not include a complete model serial number, receipt, address, account information or employee’s private details. Product-performance and customer-service themes should be based only on reviews visibly displayed on this page.

Related Customer Service Numbers Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize official contact channels but do not represent Magnavox, Curtis International or any Magnavox support partner.

Share Your Magnavox Customer Service Experience

Have you contacted Magnavox about a television, audio product, DVD player, air conditioner, warranty claim, replacement remote, manual or repair? Leave a factual review below explaining which support route you used, the approximate response time and whether the issue was resolved.

Comments are moderated. Do not post serial numbers, receipts, addresses, payment information, account credentials, passwords, verification codes, private contact details or names of individual support employees.

Posting on CustomerServiceNumbers.com does not contact Magnavox or Curtis International. It does not register a product, create a warranty claim, arrange a repair, request a replacement, order a remote control, initiate a return or protect a warranty or retailer deadline.

Last Updated: July 13, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Magnavox, Curtis International Ltd., any Magnavox product-support partner, retailer, repair provider, streaming service, cable company, shipping carrier or payment provider. Magnavox does not provide customer service through this website.

Telephone numbers, email addresses, operating hours, product categories, warranties, repair procedures and support providers can change. Verify current information on Magnavox’s official website, the product manual, purchase receipt and written warranty.

This page cannot diagnose a product, access a support case, approve warranty coverage, arrange a repair, issue a return authorization, provide a refund, replace a product or submit a complaint to Magnavox.

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