Milestone Credit Card customer service can assist cardholders with account access, payments, statements, fees, declined transactions, travel alerts, card delivery, suspected fraud, lost or stolen cards, and other account concerns. The Milestone Mastercard is issued by The Bank of Missouri and serviced by Concora Credit Inc.
The main Milestone Credit Card customer service number is 1-800-305-0330. Customer-service assistance is available Monday through Friday from 6:00 a.m. to 6:00 p.m. Pacific Time.
- Customer Service: 1-800-305-0330
- Customer Service Hours: Monday–Friday, 6:00 a.m.–6:00 p.m. Pacific Time
- Lost or Stolen Card: 1-800-304-3096
- Approved Card Not Received Within 21 Days: 1-800-314-6340
- Fax: 1-503-268-4711
- General Correspondence: Concora Credit, P.O. Box 4477, Beaverton, OR 97076-4477
- Payment Address: Concora Credit, P.O. Box 96541, Charlotte, NC 28296-0541
- Online Account: Milestone Account Center
- Official Website: MilestoneGoldCard.com
- Official FAQ: Milestone Customer Service FAQ
- Card Issuer: The Bank of Missouri
- Card Servicer: Concora Credit Inc.
Milestone Credit Card Customer Service Phone Number
Call 1-800-305-0330 for general Milestone account assistance. This number can be used for questions about balances, payments, statements, fees, account access, travel alerts, PIN requests, and other cardholder concerns.
Milestone lists representative assistance from 6:00 a.m. to 6:00 p.m. Pacific Time, Monday through Friday. Have your card and enough information to verify your identity available, but do not disclose passwords, one-time security codes, or complete account details to an unexpected caller.
The official Milestone website does not publish a general customer-service email address or customer chat service. For account-specific help, use the verified phone number, secure account portal, or appropriate mailing address.
Milestone Account Login and Online Payments
Cardholders can use the secure Milestone Account Center to access their accounts. Online account access can be used to review balances and transactions, view account information, and make payments.
If you cannot sign in, use the username or password recovery options displayed on the account portal. Avoid using login links received in unexpected emails or text messages. A safer approach is to enter the official Milestone website address directly into your browser and follow its account link.
How to Make a Milestone Credit Card Payment
Milestone cardholders can make payments through the online account center. Cardholders who need to mail a payment should use the payment address published in the official Milestone FAQ:
Concora Credit
P.O. Box 96541
Charlotte, NC 28296-0541
Include the information requested on your payment coupon and allow sufficient time for delivery and processing. A mailed payment generally must be received—not merely postmarked—by the applicable deadline to be considered on time. Confirm the current address and payment instructions on your latest statement before mailing money.
Lost or Stolen Milestone Cards and Suspected Fraud
If your Milestone Mastercard is lost or stolen, call 1-800-304-3096 immediately. Review recent transactions and tell the representative about any activity you did not authorize.
If you were approved but did not receive the card within 21 days, Milestone instructs applicants to call its Lost/Stolen Department at 1-800-314-6340.
Milestone says the card includes Mastercard fraud protections, subject to the applicable terms and conditions. Prompt reporting is important because it lets the servicer block the card, investigate unauthorized use, and explain the replacement process.
How to Dispute a Milestone Credit Card Charge or Billing Error
Start by calling Milestone customer service at 1-800-305-0330 and explaining the transaction or statement error. Record the date of the call, the representative’s name, and any case or reference number.
A telephone call alone may not preserve all federal billing-error rights. The Consumer Financial Protection Bureau advises consumers to follow the instructions on their statement and send a written billing-error notice within 60 days after the statement containing the error was sent. The notice should identify the account, disputed amount, and reason the charge or payment is believed to be incorrect.
Use the billing-inquiries address printed on your statement. Do not automatically send a formal dispute to the Charlotte payment address or the general Beaverton correspondence address. See the CFPB’s credit-card billing-error guidance for general information.
How to Escalate a Milestone Credit Card Complaint
- Start with Concora Credit: Call 1-800-305-0330, explain the issue clearly, and request a case number.
- Ask for a supervisor or written explanation: Keep copies of statements, letters, payment confirmations, and prior support responses.
- Send general written correspondence if appropriate: Concora Credit, P.O. Box 4477, Beaverton, OR 97076-4477. Do not use this address for a formal billing dispute unless your statement specifically directs you there.
- Contact the issuer after servicing escalation: The Bank of Missouri instructs cardholders to contact their servicer first. If the servicer has provided an explanation and the matter remains unresolved, review the bank’s credit-card help page or call 1-888-547-6541.
- Submit a regulatory complaint if necessary: Consumers can use the Consumer Financial Protection Bureau complaint system for unresolved credit-card servicing concerns.
When escalating a complaint, state what happened, when it happened, which representatives were contacted, and the specific resolution being requested. Avoid including unnecessary private information in ordinary email or public posts.
Applying for and Receiving a Milestone Mastercard
Milestone does not currently offer applications by telephone. Prospective cardholders must use the application process available through the official website.
The official FAQ says a new card generally arrives within 14 business days after approval. Applicants who have not received a card within 21 days should call 1-800-314-6340.
Before accepting an offer, review the disclosures supplied with that specific application. Pay particular attention to the annual fee, interest rate, starting credit line, late-payment fee, returned-payment fee, cash-advance terms, and any other charges. Terms can vary, so third-party summaries should not replace the disclosures attached to the actual offer.
About the Milestone Mastercard
Milestone is a registered trademark of Concora Credit Inc. The Milestone Mastercard is issued by The Bank of Missouri and serviced by Concora Credit Inc.
The card is marketed to consumers establishing or rebuilding a credit history. Milestone says monthly payment activity is reported to the three major credit bureaus and that no security deposit is required. Credit reporting does not guarantee that a consumer’s credit score will improve; payment history, balances, utilization, other accounts, and information in the consumer’s credit files can all affect credit scores.
Milestone Credit Card Reviews and Complaints
At the time of this update, no visitor reviews were published on this CustomerServiceNumbers.com listing. Because there is not yet a review record, the page does not establish recurring praise or complaint trends.
Cardholders can use the review form below to describe a genuine experience involving customer service, account access, payments, fees, billing disputes, fraud handling, card delivery, credit reporting, or complaint resolution. A useful review explains the issue, the support route used, and whether the company resolved it.
Do not include card numbers, account numbers, Social Security numbers, passwords, security codes, private correspondence, or another person’s identifying information in a public review.
Related Credit Card Customer Service Pages
Frequently Asked Questions About Milestone Credit Card Customer Service
What is the Milestone Credit Card customer service number?
The primary Milestone customer service number is 1-800-305-0330.
What are Milestone customer service hours?
Milestone lists customer-service assistance Monday through Friday from 6:00 a.m. to 6:00 p.m. Pacific Time.
How do I report a lost or stolen Milestone card?
Call 1-800-304-3096 immediately to report a lost or stolen card.
Where do I mail a Milestone Credit Card payment?
Mail payments to Concora Credit, P.O. Box 96541, Charlotte, NC 28296-0541. Verify the address on your latest statement before sending a payment.
Where do I send general Milestone correspondence?
The general correspondence address is Concora Credit, P.O. Box 4477, Beaverton, OR 97076-4477. Formal billing disputes should be sent to the billing-inquiries address shown on the statement.
How do I access my Milestone account online?
Use the secure Milestone Account Center linked from the official Milestone website.
Does Milestone offer customer-service email or chat?
The official Milestone FAQ does not publish a general customer-service email address or chat service. Use the verified telephone number, secure account portal, or appropriate mailing address.
Who issues and services the Milestone Mastercard?
The Milestone Mastercard is issued by The Bank of Missouri and serviced by Concora Credit Inc.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Milestone, Concora Credit Inc., The Bank of Missouri, or Mastercard. This page provides independently researched contact information and a public review section. Phone numbers, hours, addresses, account procedures, and card terms may change. Verify important information through the official Milestone website, your cardholder agreement, your billing statement, or the number printed on the back of your card.