Motorola customers commonly need help with a phone that will not turn on, a cracked or damaged screen, battery problems, warranty coverage, repair status, an online order, a return, Moto Care billing, or a carrier-related activation issue. The correct support route depends on whether the problem involves Motorola Mobility, a wireless carrier, a retailer, a licensed Motorola product, or the separate Motorola Solutions company.
How to Contact Motorola Customer Service
- Motorola mobile phones and in-box accessories: 1-800-734-5870
- Mobile-phone support hours: Monday through Friday, 7:00 a.m. to 9:00 p.m. CT; Saturday and Sunday, 9:00 a.m. to 6:00 p.m. CT
- Telecommunications Relay Service: Dial 711
- Motorola support contact page: Motorola Contact Us
- Live chat: Available through the official contact page
- Scheduled callback: Request a Motorola callback
- Warranty lookup: Check Motorola warranty status
- Repair options: Review Motorola repair options
- Product returns: Start a Motorola return
- Official website: Motorola.com
Other Motorola Product Support Numbers
Not every product using the Motorola name is supported by the mobile-phone team.
- Smart Nursery: 1-800-763-2207, Monday through Friday, 8:00 a.m. to 6:00 p.m. CT
- Motorola Sound: 1-800-763-2208, Monday through Friday, 8:00 a.m. to 6:00 p.m. CT
- Aftermarket chargers, cables and power banks: 1-888-212-3511, Monday through Friday, 9:00 a.m. to 5:00 p.m. CT
Check the product label, manual, warranty card, packaging, and seller information before contacting support. Some Motorola-branded home, audio, nursery, charging, watch, and accessory products are manufactured or supported by licensed brand partners.
Best Motorola Support Route by Issue
- Motorola smartphone hardware or software: Call 1-800-734-5870 or use Motorola chat.
- Warranty-status question: Use the online warranty lookup with the IMEI or serial number.
- Repair request: Use Motorola’s repair submission system before shipping the phone.
- Repair-status question: Use Track a Repair and the existing repair ticket.
- Motorola.com order: Sign in to the Motorola account and review the order status.
- Motorola.com return: Use the product-return tool and obtain an RMA.
- Carrier purchase or return: Contact the wireless carrier that sold the phone.
- Retailer purchase or return: Contact the retailer shown on the receipt.
- Cellular service, coverage or mobile-plan bill: Contact the wireless carrier.
- SIM, eSIM, number transfer or network unlocking: Begin with the carrier.
- Google Account or Google Play issue: Use Google Account or Google Play support.
- Moto Care claim or cancellation: Call 1-800-734-5870 or use the Motorola support account.
- Motorola Solutions radio or public-safety equipment: Use Motorola Solutions support.
- Dangerous battery or product: Stop using the device and contact Motorola before charging, shipping, or recycling it.
Information to Gather Before Contacting Motorola
- The exact Motorola model name
- The IMEI or serial number, provided privately
- The purchase date
- The retailer, carrier, or Motorola.com order source
- The Motorola.com order number, when applicable
- The carrier name
- The current Android and software-build version
- The warranty status
- The Moto Care plan or coverage confirmation
- The repair, return, or case number
- The exact error message
- Photographs of physical damage, when requested
- Troubleshooting already completed
- The specific repair, replacement, refund, or other resolution requested
Do not publish or send account passwords, authentication codes, carrier PINs, port-out codes, complete payment-card information, or unnecessary identity documents.
Motorola Customer Service Versus the Corporate Office
Motorola Mobility LLC is the Lenovo-owned company responsible for Motorola and Moto mobile phones.
Motorola Mobility LLC
222 West Merchandise Mart Plaza, Suite 1800
Chicago, IL 60654
Mobile-phone customer service: 1-800-734-5870
The Chicago address is a corporate and correspondence address. It is not a public repair counter, carrier store, product-return warehouse, or walk-in customer-service center. Do not mail a phone, accessory, trade-in, or repair to the corporate office without written instructions and an authorization number.
Motorola Mobility does not currently publish a clearly labeled corporate switchboard separate from its consumer-support number.
Motorola Mobility Versus Motorola Solutions
Motorola Mobility and Motorola Solutions are separate companies.
- Motorola Mobility: Consumer smartphones, Moto devices, mobile-phone software, Motorola.com orders, repairs, and Moto Care
- Motorola Solutions: Two-way radios, public-safety communications, dispatch systems, body cameras, enterprise security, and related government or commercial products
Do not use Motorola Mobility’s smartphone number for a police radio, business radio system, body camera, dispatch platform, or Motorola Solutions contract.
Motorola Account and Login Help
Motorola and Lenovo account services may be used for product registration, online orders, warranty information, repair history, and support tools.
If the account cannot be accessed:
- Confirm that the correct email address is being used.
- Use the password-reset option.
- Check spam and junk folders.
- Do not share the reset link or authentication code.
- Contact Motorola support if the registered email is no longer available.
Account recovery does not replace Google Account recovery. If the phone is locked by Google’s Factory Reset Protection, use the Google Account previously associated with the device.
Carrier Support Versus Motorola Support
Motorola supports the phone hardware, Motorola software, manufacturer warranty, Moto Care, and direct Motorola.com orders.
The wireless carrier generally handles:
- Cellular coverage and signal problems
- Mobile-plan billing
- SIM and eSIM activation
- Telephone-number transfers
- Carrier voicemail
- Network unlocking
- Data-speed or roaming restrictions
- Insurance purchased through the carrier
- Returns of phones purchased from the carrier
Some issues require both companies. Document the response from Motorola and the carrier when each company refers the customer to the other.
Motorola Warranty Coverage
Motorola smartphones generally include a one-year limited manufacturer warranty. The warranty applies to qualifying defects in materials or workmanship under the terms supplied with the phone.
The standard warranty generally does not cover:
- Cracked or broken screens
- Drops and impact damage
- Liquid damage
- Improper use
- Unauthorized repairs or modifications
- Normal cosmetic wear
- Loss or theft
Use Motorola’s warranty lookup and enter the IMEI or serial number without spaces. The lookup can show the standard warranty and available service options.
Motorola Repair Options
Motorola offers mail-in and carry-in service for eligible devices. Available options depend on the model, warranty status, damage, location, and Moto Care coverage.
Mail-In Repair
Motorola may provide a shipping label and instructions. Depending on the program and device condition, Motorola may repair the original device or send a like-new replacement.
Carry-In Repair
An authorized location may inspect the original device and provide a repair estimate. Availability depends on the customer’s location and the phone model.
Before Sending a Phone for Repair
- Back up photographs, contacts, messages, and other data.
- Remove SIM and memory cards unless instructed otherwise.
- Disable screen locks and account locks when Motorola instructs you to do so.
- Record the IMEI and serial number.
- Photograph the device’s condition.
- Save the repair authorization and shipping label.
- Use a trackable shipping method.
- Do not include cases, chargers, or accessories unless requested.
Motorola may erase and reformat a phone during service. Data restoration is the customer’s responsibility.
Moto Care Protection Plans
Moto Care can extend mechanical-breakdown coverage or add accidental-damage coverage, depending on the plan purchased.
- Extended Service Plan: May extend coverage for qualifying mechanical or electrical breakdowns.
- Accidental Damage Protection: May cover qualifying drops, spills, cracked screens, and other accidental damage.
Deductibles, claim limits, exclusions, replacement conditions, and coverage periods apply. Loss and theft are generally not covered.
Some Moto Care plans renew monthly until canceled. Review the coverage confirmation to determine:
- The monthly or one-time price
- The coverage start and end dates
- The deductible or service fee
- The number of permitted accidental-damage claims
- The cancellation and refund rules
- The applicable state-specific provisions
How to Cancel Moto Care
Call 1-800-734-5870 or use the available Motorola account and support routes. Ask for written confirmation of the cancellation date.
Current contract terms generally provide a full refund when cancellation occurs within the first 30 days and no paid service event has occurred. Later refunds may be prorated and reduced by claims or an administrative fee. State-specific rules can provide different rights.
Motorola.com Returns and Refunds
For products purchased directly from Motorola.com, use Motorola’s online return system and obtain a Return Merchandise Authorization before shipping anything.
Motorola’s published terms currently describe:
- A 14-day return period for qualifying smartphones and watches
- Up to 30 days for California residents
- A 30-day period for many accessories
- A requirement that certain third-party accessories remain unopened and undamaged
- Return shipping for qualifying returns initiated within the applicable period
- Refunds based on the actual promotional or sale price paid
Do not send a return without an RMA. Keep the return label, carrier receipt, tracking number, and delivery confirmation until the refund is complete.
A product purchased from Verizon, AT&T, T-Mobile, Best Buy, Amazon, Walmart, or another seller is subject to that seller’s return policy. Motorola’s manufacturer warranty is separate from the retailer or carrier return period.
Motorola Orders, Shipping and Billing
For a direct Motorola.com purchase, sign in to the account to review the order, shipment, invoice, and return eligibility.
For a delayed, missing, damaged, or incorrect delivery:
- Check the order status and carrier tracking.
- Photograph damaged packaging before opening it.
- Report missing or damaged contents promptly.
- Save the delivery confirmation.
- Request a Motorola case number.
If the order was placed through a retailer or carrier, contact that merchant. Motorola cannot normally refund a purchase processed by another seller.
Motorola Financing, Lease-to-Own and Subscription Charges
Motorola may display financing or lease-to-own providers during checkout. The financing company controls credit approval, payment schedules, interest, late fees, and financing-account disputes. Motorola controls the direct product order and its return eligibility.
Motorola also offers products and protection plans that may renew monthly. Current checkout language states that monthly subscriptions continue until canceled and that service generally remains active through the next billing date. A prorated refund may not be issued unless the specific terms require one.
For an unfamiliar charge, review:
- Motorola.com order history
- Moto Care coverage
- Monthly protection-plan renewals
- Accessories or replacement products
- Repair or service fees
- Financing or lease-to-own statements
- Carrier insurance or device-payment charges
Contact the company named on the statement. Do not publish complete card, bank, loan, or financing-account information.
Motorola Software and Security Updates
Motorola publishes model-specific information about Android security updates. Update timing can vary by phone, carrier, region, and sales channel.
Before reporting a missing update:
- Confirm the exact phone model and software channel.
- Check Motorola’s security-update page.
- Connect to Wi-Fi.
- Charge the battery.
- Check for available storage.
- Restart the phone.
- Ask the carrier whether it controls approval of the update.
Do not install unofficial software or firmware from an unknown source to obtain an update.
Motorola Battery and Product Safety
Stop using and charging a phone or accessory that has:
- A swollen or expanding battery
- A separating screen or rear cover
- Smoke, sparks, or a burning odor
- Unusual heat while idle
- A punctured or leaking battery
- Exposed wiring
- Severe impact or crushing damage
Move away from the device if it is smoking or burning and contact emergency services when necessary. Do not puncture, crush, freeze, or place a lithium-ion battery in household trash.
Check current product notices through the CPSC recall database. Suspected consumer-product hazards may be reported at SaferProducts.gov or by calling 1-800-638-2772.
Motorola Recycling
Motorola provides a mail-back recycling route for certain phones, tablets, and accessories. Customers can also use participating Call2Recycle locations.
Before recycling a device:
- Back up needed data.
- Remove SIM and memory cards.
- Sign out of Google and Motorola accounts.
- Disable account and screen locks.
- Perform a factory reset.
- Confirm that personal data has been erased.
Do not use an ordinary recycling shipment for a swollen, leaking, recalled, or physically dangerous battery. Request hazardous-product instructions first.
How to Escalate a Motorola Complaint
- Identify whether the issue belongs to Motorola, the carrier, the retailer, a licensed product company, or Motorola Solutions.
- Call 1-800-734-5870 or use Motorola chat.
- Provide the model, IMEI privately, purchase date, warranty status, and a concise timeline.
- Request and save the case number.
- Ask for a written repair, replacement, return, or warranty decision.
- Keep repair tickets, RMAs, shipping records, photographs, and chat transcripts.
- Ask for a supervisor or consumer-relations review if the first response does not resolve the issue.
- Contact the carrier or retailer when it controls the service plan, financing, return, activation, or insurance.
- Contact the card issuer for an unauthorized or unresolved payment dispute.
- Report a suspected safety defect to the CPSC when appropriate.
When submitting a written complaint, state the dates, phone model, purchase source, amount paid, case numbers, warranty language, previous responses, and exact resolution requested.
Company and Ownership Information
Motorola Mobility LLC is a consumer mobile-device company owned by Lenovo. It designs and supports Motorola and Moto smartphones and related mobile products.
Motorola Mobility should not be confused with Motorola Solutions, Inc., the separate company serving public-safety, government, enterprise-radio, video-security, and communications customers.
Some home, audio, nursery, charging, watch, and accessory products use the Motorola brand under licensing arrangements. The legal company and support contact printed on the product or warranty may therefore differ from Motorola Mobility LLC.
Motorola Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Motorola reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer verdict.
Until moderated reviews are submitted, this page should not claim that Motorola customers commonly praise or complain about product quality, innovation, durability, customer service, repairs, returns, software, or warranty claims.
Frequently Asked Questions
What is the Motorola customer-service phone number?
Call 1-800-734-5870 for Motorola mobile phones and accessories included with the phone.
What are Motorola’s mobile-support hours?
Motorola currently publishes Monday through Friday, 7:00 a.m. to 9:00 p.m. CT, and Saturday and Sunday, 9:00 a.m. to 6:00 p.m. CT.
Does Motorola offer live chat?
Yes. Live chat and callback options are available through Motorola’s official contact page.
Does Motorola publish a customer-service email address?
Motorola directs smartphone customers to telephone, chat, callback, and online support tools rather than publishing a general product-support email address.
How long is the Motorola phone warranty?
Motorola states that its smartphones generally include a one-year limited warranty. Check the exact device using Motorola’s warranty lookup.
Does Motorola’s warranty cover a cracked screen?
The standard warranty generally does not cover physical or liquid damage. A qualifying Moto Care accidental-damage plan may provide coverage subject to a deductible and plan terms.
How do I start a Motorola repair?
Use Motorola’s repair-options page or call customer service. Obtain a repair authorization before mailing the phone.
Will Motorola repair my original phone?
It depends on the repair option, damage, model, parts availability, warranty status, and coverage. Motorola may repair the original device or provide a like-new replacement.
How do I return a phone purchased from Motorola.com?
Use Motorola’s online product-return system and obtain an RMA. Do not ship the phone to the Chicago corporate office.
How do I return a Motorola phone purchased from a carrier?
Contact the carrier. The carrier’s return and exchange policy applies to a phone it sold.
Can Motorola fix my cellular coverage or mobile bill?
Motorola can troubleshoot the device, but the carrier controls cellular coverage, service-plan billing, SIM activation, roaming, and many network features.
Is Motorola Solutions the same company?
No. Motorola Solutions is a separate public-safety and enterprise communications company. Motorola Mobility is the Lenovo-owned smartphone company.
Where is Motorola Mobility located?
Motorola Mobility lists its corporate and privacy correspondence address at 222 West Merchandise Mart Plaza, Suite 1800, Chicago, Illinois 60654.
Can I mail a defective phone to Motorola’s Chicago address?
No. Obtain a repair authorization, RMA, and assigned shipping destination before mailing a phone.
How do I cancel Moto Care?
Call 1-800-734-5870 or use Motorola support. Review the current contract because refund rules and state-specific provisions can vary.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information since 2004. The site is independent and is not owned or operated by Motorola Mobility LLC, Lenovo, Motorola Solutions, a wireless carrier, a retailer, a licensed Motorola product company, a repair center, or a financing provider.
The purpose of the site is to help consumers locate support routes, document complaints, and report the outcomes of their customer-service experiences.
Share Your Experience
Use the review section to describe:
- The Motorola product and model involved
- Where the product was purchased
- The carrier or retailer involved, when relevant
- The telephone, chat, repair, return, or warranty route used
- Whether a case, repair ticket, or RMA was created
- The resolution requested
- The response received
- Whether the issue was resolved
Privacy warning: Do not publish complete IMEI or serial numbers, account passwords, authentication codes, Google credentials, carrier PINs, port-out codes, complete order or repair numbers, payment-card details, home addresses, private support correspondence, or unredacted receipts and shipping labels. Check photographs and screenshots for personal information before uploading them.
Page Update Note
This page was updated on July 27, 2026. The update verified Motorola Mobility’s current phone number and support hours, added Sunday support and separate product-category numbers, confirmed Lenovo ownership and the Chicago corporate address, distinguished Motorola Mobility from Motorola Solutions and licensed products, added warranty, Moto Care, repair, return, billing, carrier, software-update, safety, recall, and recycling guidance, and removed review themes unsupported by visible CustomerServiceNumbers.com comments.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Motorola Mobility LLC, Lenovo, Motorola Solutions, any wireless carrier, retailer, licensed product company, repair provider, financing company, or protection-plan administrator. CustomerServiceNumbers.com cannot access devices or accounts, reset passwords, unlock phones, activate SIMs, change carrier plans, issue refunds, approve warranties, create RMAs, process repairs, cancel Moto Care, replace products, administer recalls, or act on behalf of Motorola or another company.