Nokia customers may need help with a Nokia-branded phone, tablet, WiFi product, television, accessory, or network product. The correct support route depends on who manufactured or sold the product. Nokia Corporation is primarily a network-technology and licensing company, while HMD provides support for Nokia-branded phones and tablets manufactured by HMD.

How to Contact Nokia Phone Customer Service

U.S. Nokia and HMD phone support: 1-833-766-5420
Telephone process: Leave a voicemail and HMD support will return the call during business hours
Callback days: Monday through Friday
Exact callback hours: Not currently published
Chat and email support: HMD U.S. Support
General support center: Nokia and HMD Phone Support
Phone repair service: Start a phone repair request
Care-center locator: Find a care center
Security updates: Check model-specific updates
Nokia Corporation website: Nokia.com

HMD Support is the authorized support channel for Nokia-branded phones and tablets manufactured by HMD. Nokia Corporation does not directly handle ordinary phone repairs, warranties, retailer returns, carrier activation, or wireless-plan billing.

Is 1-888-665-4228 Still Nokia Customer Service?

The former 1-888-665-4228, also promoted as 1-888-NOKIA-2U, is a legacy Nokia Mobile Phones number found in older manuals and historical recall information.

It should not be listed as Nokia’s current general customer-service number. U.S. customers with a Nokia-branded phone manufactured by HMD should use 1-833-766-5420, chat, or the HMD email form.

Best Nokia Support Route by Issue

Nokia-branded phone or tablet: Use HMD Support.
Phone warranty or repair: Use HMD’s online repair service.
Carrier bill, cellular coverage, SIM, eSIM, or unlocking: Contact the wireless carrier.

Retail purchase, return, or delivery: Contact the retailer or carrier that accepted payment.
Servify device-protection plan: Contact Servify at 1-833-313-3331.
Nokia WiFi or FastMile equipment: Begin with the internet-service provider that supplied the equipment.
Nokia-branded television, laptop, or audio product: Use the product-specific licensee or seller.

Nokia network equipment: Use Nokia’s enterprise support portal and contract contacts.
Corporate, media, investor, or patent inquiry: Use Nokia Corporation’s official contact page.
Unsafe battery or charger: Stop using it and contact the responsible manufacturer or safety regulator.

Information to Gather Before Contacting Phone Support

The exact phone or tablet model
The IMEI or serial number, provided privately
The purchase date
The retailer or wireless carrier
The original receipt
The current warranty status
The Android and security-patch versions
The wireless carrier and SIM type
The exact error message
The repair or support-case number
Photographs of physical damage when requested
The specific repair, replacement, refund, or other resolution requested

Do not publish an IMEI, SIM number, eSIM identifier, carrier PIN, port-out code, account password, authentication code, or complete repair number.

Nokia Corporation Versus HMD

Nokia Corporation is a Finnish technology company focused primarily on network infrastructure, mobile infrastructure, telecommunications technology, research, and patent licensing.

HMD Global Oy is an independent company and a licensee of the Nokia brand for phones. It manufactures and supports Nokia-branded phones and tablets sold under its licensing arrangement.

For a Nokia-branded phone:

HMD: Hardware support, software support, manufacturer warranty, repair service, and user guides
Wireless carrier: Cellular service, SIM or eSIM, network coverage, plan billing, voicemail, number transfers, and unlocking
Retailer: Initial returns, exchanges, delivery disputes, and retailer financing
Servify: Eligible accidental-damage, screen-protection, and extended-warranty plans
Nokia Corporation: Brand ownership, network technology, licensing, corporate matters, and enterprise products

Nokia U.S. Office and Global Headquarters

Current U.S. Home Base

Nokia
3201 Olympus Boulevard
Dallas, TX 75019

The Dallas location is Nokia’s current U.S. home base. It is not a phone-repair center, retail store, carrier location, or consumer-product return warehouse.

The former 6000 Connection Drive address in Irving should not be used as Nokia’s current U.S. headquarters listing.

Nokia Global Headquarters

Nokia Corporation
Karakaari 7
02610 Espoo
Finland

Global switchboard: +358 10 4488 000

The global switchboard is intended for corporate inquiries. It is not a substitute for HMD phone support.

Nokia Phone Warranty Coverage

Nokia smartphones and tablets manufactured by HMD and sold in the United States typically include a 12-month Manufacturer’s Limited Warranty.

The warranty generally applies to qualifying defects in the hardware as originally supplied. Coverage may exclude or limit:

Cracked screens and impact damage
Liquid damage
Normal battery wear
Cosmetic wear
Unauthorized modifications
Repairs performed by unauthorized providers
Damage caused by incompatible chargers or accessories
Software, applications, and downloaded content
Loss or theft

The written warranty supplied with the exact product controls the claim.

How to Start a Nokia Phone Repair

Install all available software updates.
Open the My Device app.
Run the Device Monitor diagnostic.
Use HMD’s online repair service if the problem continues.
Enter the model, IMEI, purchase, carrier, and contact information privately.
Follow the supplied shipping and packaging instructions.
Keep the repair number and carrier tracking.

HMD’s online repair service supports Nokia and HMD smartphones, tablets, and certain feature phones in the United States.

In-warranty shipping is generally provided without charge. Out-of-warranty service may involve diagnostic, handling, shipping, parts, or labor charges. Review and approve any estimate before repair.

Prepare a Phone for Repair or Return

Back up photographs, contacts, messages, and files.
Remove the SIM and memory card.
Sign out of personal accounts when instructed.
Remove screen locks and security restrictions.
Disable account-protection features when instructed.
Perform a factory reset when appropriate.
Photograph the phone’s physical condition.
Record the IMEI privately.
Do not include accessories unless requested.

A repair can include software installation, testing, component replacement, and actions that erase personal data. HMD does not guarantee that stored content will be preserved.

Nokia Device Protection and Servify

Eligible Nokia phones may qualify for protection products administered by Servify.

Available plans can include:

Accidental-damage protection
Screen-protection coverage
Extended manufacturer-warranty coverage

Eligibility can be checked through the My Device app or the Nokia-Servify portal using the device IMEI.

Servify U.S. support: 1-833-313-3331

Protection-plan claims may have reporting deadlines, documentation requirements, deductibles, claim limits, and exclusions. A Servify protection plan is separate from HMD’s standard manufacturer warranty.

Carrier Support Versus Phone-Manufacturer Support

Contact the wireless carrier for:

Cellular coverage
Mobile-plan charges
SIM and eSIM activation
Telephone-number transfers
Carrier voicemail
Mobile-data restrictions
Network unlocking
Carrier insurance
Carrier financing
Returns of phones purchased from the carrier

Contact HMD when the problem involves the Nokia-branded phone’s hardware, HMD software, manufacturer warranty, or repair process.

Retailer Returns and Direct HMD Orders

A Nokia-branded phone purchased from a carrier, electronics store, marketplace, or other retailer is subject to that seller’s return and exchange policy.

For eligible orders placed through HMD’s online-shop system:

An order may be canceled within one hour after placement.
Cancellation is completed through My Account or the confirmation-email link.
Only one return request may be made for an order.

Promotional bundles generally must be returned together.
A damaged delivery should be refused or reported through the online return system.
Refunds generally clear within five to seven working days after the warehouse receives the return.

The seller terms and return instructions supplied with the actual purchase control the return period and eligibility.

Nokia Phone Software and Security Updates

Software and security-update availability differs by model, region, carrier, hardware, and product age.

To check for an update on many Android models:

Open Settings.
Select System.
Select System Update.
Select Check for Update.
Install available updates while connected to power and WiFi.

HMD publishes a model-specific Security and Maintenance Release Summary. Release dates shown for the first approved markets may differ from the date an update reaches a U.S. carrier model.

Do not assume that every Nokia phone receives the same number of operating-system upgrades or the same security-support period.

Nokia WiFi and FastMile Support

Nokia WiFi Beacons, gateways, and FastMile equipment are generally supplied through internet-service providers rather than sold directly to consumers.

Begin with the internet provider when the issue involves:

Internet service or billing
Provider-supplied Nokia hardware
Account registration
Firmware controlled by the provider
Replacement equipment
Compatibility between provider-specific Beacons

The Nokia WiFi app can provide setup instructions and may show email, telephone, chat, or provider-specific support options. Available options depend on the internet provider.

Used Nokia WiFi equipment may be locked to or configured for a specific service provider and may not be compatible with another provider’s network.

Other Nokia-Branded Consumer Products

Nokia licenses its brand for products that can include:

Televisions
Streaming devices
Set-top boxes
Laptops
Headphones and speakers
Accessories
Automotive accessories

These products may be designed, sold, and supported by separate licensees. Check the product label, packaging, receipt, warranty, and Nokia’s licensed-products support directory to identify the responsible company.

HMD phone support cannot automatically repair or refund a Nokia-branded television, laptop, audio product, or vehicle accessory.

Nokia Enterprise and Network Support

Nokia network infrastructure is sold primarily to telecommunications providers, enterprises, governments, utilities, and other organizations.

Contract customers use Nokia’s enterprise support portal for:

Network outages
Critical support cases
Technical assistance
Software and hardware cases
Support-entitlement questions
Portal-access problems

Enterprise and network-equipment support should not be directed to HMD’s consumer-phone callback number.

Battery, Charger, and Product Safety

Stop using and charging a phone or accessory that has:

A swollen or expanding battery
A separating screen or back cover
Smoke, sparks, or a burning odor
Unusual heat while idle
A leaking or punctured battery
A damaged charging cable or plug
Exposed electrical components

Do not puncture, crush, freeze, burn, or place a lithium-ion battery in household trash. Obtain safe shipping or recycling instructions before transporting a damaged battery.

A historical 2014 recall involved AC-300 travel-charger kits sold for the Nokia Lumia 2520 tablet. Owners of older Nokia equipment should check the CPSC recall database using the exact product and model.

Suspected consumer-product hazards may be reported through SaferProducts.gov or by calling 1-800-638-2772.

How to Escalate a Nokia Phone Complaint

Confirm that the device was manufactured by HMD.
Use HMD chat, email support, or 1-833-766-5420.
Provide the IMEI, receipt, retailer, carrier, and warranty details privately.

Request and retain a support or repair-case number.
Save chat transcripts, shipping records, photographs, and repair decisions.
Ask for a written warranty or repair determination.
Escalate carrier billing, SIM, unlocking, or coverage problems through the carrier.
Escalate a retailer return through the seller.
Escalate a device-protection complaint through Servify.
Report an unresolved safety concern to the CPSC.

Keep the complaint factual and identify the model, purchase date, seller, support contacts, repair history, policy involved, and exact resolution requested.

Company and Ownership Information

Nokia Corporation is a publicly traded Finnish technology company and the global owner of the Nokia brand. Its current business focuses primarily on network infrastructure, mobile infrastructure, connectivity technology, research, and licensing.

Nokia’s U.S. affiliates include Nokia of America Corporation and Nokia US Holdings Inc. Nokia’s current U.S. home base is in Dallas, Texas.

HMD Global Oy is an independent Nokia-brand licensee for phones. HMD is not Nokia Corporation’s parent company, and Nokia Corporation is not the ordinary customer-support provider for HMD-manufactured phones.

Nokia Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published Nokia reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer verdict.

Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about phone durability, design, repairs, warranties, software updates, technical support, carrier service, Nokia WiFi, or customer service.

Frequently Asked Questions

What is the current Nokia phone-support number?

U.S. customers can leave a voicemail at 1-833-766-5420. HMD support returns calls during business hours Monday through Friday.

Is 1-888-665-4228 still Nokia customer service?

It is a legacy Nokia Mobile Phones number and should not be used as the current general support number.

Who supports Nokia-branded phones?

HMD Support handles Nokia-branded phones and tablets manufactured by HMD.

Does Nokia Corporation make Nokia phones?

Nokia Corporation owns and licenses the Nokia brand. HMD manufactures and supports Nokia-branded phones under a licensing arrangement.

What are Nokia phone-support hours?

HMD’s U.S. page states that voicemail callbacks occur during business hours Monday through Friday but does not publish exact clock hours.

How long is the Nokia phone warranty?

Nokia smartphones and tablets manufactured by HMD and sold in the United States typically include a 12-month limited manufacturer warranty.

How do I repair a Nokia phone?

Update the software, run the My Device diagnostic, and start a repair through HMD’s online repair service.

Will my data be erased during repair?

It may be. Back up the phone and remove personal information before submitting it.

Who handles an unlocked-phone or eSIM problem?

The wireless carrier generally handles SIM, eSIM, activation, service plans, network access, and unlocking.

Who handles a Nokia phone return?

Contact the carrier, retailer, or HMD online shop that processed the purchase.

Who handles Nokia WiFi support?

Begin with the internet-service provider that supplied the Nokia equipment. The Nokia WiFi app may provide additional provider-specific support routes.

Where is Nokia’s U.S. home base?

Nokia currently identifies 3201 Olympus Boulevard, Dallas, Texas 75019 as its U.S. home base.

Is the Dallas office a phone-repair center?

No. Do not mail a phone, return, or repair there.

Where is Nokia Corporation headquartered?

Nokia Corporation is headquartered at Karakaari 7 in Espoo, Finland.

Related Customer Service Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information since 2004. The site is independent and is not owned or operated by Nokia Corporation, Nokia of America Corporation, HMD Global, a wireless carrier, retailer, Servify, internet provider, product licensee, or repair company.

The purpose of the site is to help consumers identify the correct support provider, document complaints, and report the outcomes of their customer-service experiences.

Share Your Experience

Use the review section to describe:

The Nokia or HMD product involved
The approximate purchase date
The retailer, carrier, internet provider, or licensee involved
The telephone, chat, email, repair, carrier, or retailer route used

Whether a case or repair number was created
The repair, replacement, refund, update, or other resolution requested
The response received
Whether the issue was resolved

Privacy warning: Do not publish complete IMEI or serial numbers, SIM or eSIM information, carrier PINs, port-out codes, passwords, authentication codes, complete order, repair, or claim numbers, payment-card or financing details, WiFi credentials, exact device locations, private support correspondence, or unredacted receipts and shipping labels.

Page Update Note

This page was updated on July 27, 2026. The update replaced Nokia’s obsolete telephone number and Irving address with the current HMD phone-support route and Nokia U.S. home base; distinguished Nokia Corporation from HMD, carriers, retailers, Servify, internet providers, and product licensees; added current warranty, repair, software-update, WiFi, licensed-product, enterprise-support, recall, safety, and complaint-escalation guidance; and removed customer-review themes unsupported by visible CustomerServiceNumbers.com comments.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Nokia Corporation, Nokia of America Corporation, HMD Global, a wireless carrier, retailer, Servify, internet-service provider, licensee, repair center, or network-support provider. CustomerServiceNumbers.com cannot access devices or accounts, activate SIMs, unlock phones, change wireless plans, issue refunds, approve warranties, schedule repairs, restore data, install updates, replace WiFi equipment, open enterprise network cases, administer recalls, or act on behalf of Nokia or another company.

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Nokia Customer Service: Phone Support, Warranty and Repairs