Before managing your student loans with Navient, it’s important to be aware of Navient’s customer service, including the contact information, reviews, ratings, and complaints listed below.
Navient Customer Service Reviews and Complaints
When considering managing or refinancing your student loans with Navient, it’s helpful to review Navient customer service reviews and complaints. Navient is one of the largest student loan servicers in the United States, providing loan management services to millions of borrowers. The company has received various feedback from customers regarding their support and service. Reviews often highlight the availability of online account management tools, the range of repayment options, and the guidance provided for loan forgiveness programs, while some complaints focus on issues like loan servicing errors, difficulties in communication, and customer support responsiveness. Comparing Navient with other student loan servicers like Nelnet, Great Lakes, and FedLoan Servicing can provide a broader perspective on customer service experiences in the student loan industry. Other competitors include Wells Fargo and Discover.
How to Contact Navient
To contact Navient, you can use the following information:
- General Customer Service Phone Number: 1-302-283-8000
- Email Support: Navient primarily offers support through their secure online messaging system within the borrower’s account portal.
- Customer Service Hours: Monday – Thursday, 8 AM – 9 PM ET; Friday, 8 AM – 8 PM ET
- Corporate Office Address: Navient Corporation, 123 Justison Street, Wilmington, DE 19801
- Website: www.navient.com
At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about managing your student loans with Navient.
Note: This website listing is not associated with Navient or Navient Corporation. The information and the reviews are a service provided by CustomerServiceNumbers.com.
Navient does not provide support services directly through this website. For any questions or concerns about Navient services, contact their customer service representative directly.
