LA Fitness customer service can help with gym membership questions, billing, cancellation, account login, personal training, Kids Klub, club complaints, accessibility concerns, refunds, and member-service issues. Use the verified contact routes below before posting a public review.
How to Contact LA Fitness Customer Service
You can contact LA Fitness and Fitness International using the following support options:
- LA Fitness Customer Service / Corporate Phone Number: 1-949-255-7200
- Official Contact Page: LA Fitness Contact Us
- My LA Fitness Member Login: My LA Fitness Account
- Membership Questions: LA Fitness Membership Questions
- Find a Club: LA Fitness Club Locator
- Privacy Policy: LA Fitness Privacy Policy
- Corporate Office Address: Fitness International, LLC, 3161 Michelson Drive, Suite 600, Irvine, CA 92612
- Cancellation Mailing Address: LA Fitness, P.O. Box 54170, Irvine, CA 92619
- Official Website: lafitness.com
Important: Membership, billing, cancellation, personal training, and Kids Klub rules can vary by agreement, location, state, promotion, and membership type. Review your signed membership agreement and use official LA Fitness account tools or member services for current instructions.
Best Reasons to Contact LA Fitness
Members may contact LA Fitness for help with:
- Membership cancellation or reinstatement
- Billing questions, monthly dues, annual fees, or payment problems
- Updating payment information or EFT details
- Freezing or unfreezing a membership
- Personal training contracts, sessions, scheduling, or cancellation questions
- Kids Klub billing, access, or suspension questions
- Club complaints involving cleanliness, broken equipment, pool, sauna, showers, locker rooms, or music volume
- Staff conduct, manager follow-up, or local club service complaints
- Accessibility concerns at a club, website, app, or member-service process
- Refund requests, duplicate charges, or unauthorized charge concerns
- Guest pass, family member, VIP guest, or account access questions
Information to Have Ready Before Calling LA Fitness
Before contacting LA Fitness customer service, gather:
- Your membership barcode or account number
- The email address and phone number on your membership
- The LA Fitness club location involved
- Your membership agreement, personal training agreement, or Kids Klub agreement if relevant
- The billing date, charge amount, and payment method used
- Copies of cancellation forms, certified mail receipts, online cancellation confirmations, or support messages
- Dates and times of calls, club visits, or manager conversations
- Photos of facility issues, broken equipment, or cleanliness problems if appropriate
- A short summary of the issue and the resolution you are requesting
Do not post your membership barcode, EFT details, bank information, full card number, address, phone number, email address, medical information, or private club photos in a public review.
LA Fitness Membership Cancellation Help
LA Fitness says most club memberships are month-to-month and may be canceled by mailing written notice, canceling in person at a club, using the online account where available, or following the process provided in the membership agreement.
For mailed cancellations, LA Fitness lists:
LA Fitness
P.O. Box 54170
Irvine, CA 92619
LA Fitness recommends registered or certified mail and keeping a record for your files. If mailing a cancellation, keep a copy of the cancellation notice, mailing receipt, tracking number, delivery confirmation, and your next billing statement.
For cancellation issues:
- Review your membership agreement before canceling.
- Check your My LA Fitness account for current online cancellation options.
- If canceling in person, ask the club which manager or staff member can process the request.
- If mailing a cancellation, send it early enough before the next billing date.
- Ask for written confirmation that the membership was canceled.
- Continue checking your bank or card statement after cancellation.
FTC Cancellation Case Note
The Federal Trade Commission has a pending case involving Fitness International, LLC and Fitness & Sports Clubs, LLC over allegations that LA Fitness and related gym brands made it difficult for consumers to cancel memberships and related services. This is an active legal matter, and allegations are not the same as a final court ruling.
If your complaint involves cancellation or continued billing, keep written proof of every step. Save cancellation forms, certified mail receipts, online confirmations, emails, account screenshots, club visit notes, billing statements, and bank or card dispute records.
LA Fitness Billing, Annual Fee, and Payment Help
Billing issues may involve monthly dues, annual fees, initiation fees, last-month dues, prepaid membership time, personal training contracts, Kids Klub charges, add-on services, frozen memberships, or payment updates.
For billing questions:
- Log in to your My LA Fitness account to review billing information.
- Confirm whether the charge is for membership dues, annual fee, training, Kids Klub, guest privileges, or another add-on.
- Ask whether your billing issue is tied to a membership agreement or a separate personal training agreement.
- Keep copies of bank or card statements showing the charge date and amount.
- Do not post screenshots showing full payment details in a public review.
If you believe a charge is unauthorized and LA Fitness does not resolve it, contact your bank or card issuer with your membership records, cancellation proof, and support history.
My LA Fitness Account Help
The My LA Fitness account area can be used for member tools such as updating profile information, making payments, changing billing information, freezing a membership, adding family members, viewing check-in history, and managing workouts or training sessions.
If you cannot log in, try the official account recovery tools and make sure you are using the email address connected to your membership. If you cannot access cancellation, billing, freeze, or membership tools online, contact LA Fitness member services or your local club.
Personal Training Cancellation and Contract Questions
Personal training memberships and agreements may have different terms than regular club memberships. Before canceling personal training, review the signed personal training agreement, remaining term, number of sessions, billing schedule, termination fee language, and any state-specific cancellation rights.
For personal training disputes:
- Ask for a copy of your signed training agreement.
- Confirm whether unused sessions expire, roll over, or can be transferred.
- Ask whether your training billing is separate from your gym membership billing.
- Document missed sessions, trainer changes, scheduling problems, or promised cancellations.
- Ask for written confirmation of any cancellation, freeze, refund, or credit.
Freezing a Membership Instead of Canceling
LA Fitness may offer freeze or suspension options for some memberships. A freeze can be useful if you are temporarily not using the club, but it may still involve a monthly fee or other rules depending on your agreement.
Before freezing instead of canceling, ask:
- How much the freeze costs each month
- How long the freeze lasts
- Whether billing resumes automatically
- Whether personal training or Kids Klub charges are affected
- Whether prepaid time or last-month dues are impacted
- How to unfreeze or cancel later
Local Club Complaints
Many LA Fitness complaints are best handled first at the club level. Contact the local club manager, operations manager, or general manager if your issue involves:
- Dirty locker rooms, showers, pools, saunas, or workout areas
- Broken equipment, TVs, machines, basketball courts, racquetball courts, or amenities
- Staff behavior or manager follow-up
- Music volume, crowding, safety, or facility condition complaints
- Class schedules, trainer availability, or club-specific rules
- Access issues, check-in problems, or club-hour concerns
If the local club does not respond, use LA Fitness member services and keep a written record of your complaint, dates, names, and photos if appropriate.
Accessibility, Injury, Locker Room, and Safety Concerns
If your issue involves accessibility, an injury, harassment, locker-room privacy, theft, discrimination, unsafe equipment, pool safety, or another serious club concern, contact the local club manager immediately and then escalate through LA Fitness member services if needed.
Do not post private medical records, injury photos, locker-room photos, police reports, children’s information, or personal identifying details in a public review. Use official support, insurance, legal, medical, or emergency channels when appropriate.
LA Fitness Customer Service Reviews and Complaints
The live CustomerServiceNumbers.com LA Fitness page currently has no submitted customer reviews. Because there are 0 CSN reviews at this time, this page should not claim that customers commonly praise or complain about specific LA Fitness issues based on CSN feedback.
Members who have contacted LA Fitness can help others by sharing reviews about:
- How easy it was to reach customer service
- Whether cancellation instructions were clear
- How billing disputes, annual fees, refunds, or duplicate charges were handled
- Whether personal training cancellation issues were resolved
- How local club complaints were handled by managers or member services
- Whether broken equipment, cleanliness, pool, sauna, locker-room, or accessibility issues received follow-up
- Whether LA Fitness provided written confirmation after a support request
Privacy Warning Before Leaving an LA Fitness Review
Please keep public reviews focused on customer service. Do not post:
- Your membership barcode, account number, or key tag number
- Credit card, debit card, bank, EFT, or AutoPay details
- Full names, phone numbers, email addresses, or home addresses
- Medical history, injuries, diagnoses, fitness assessment details, or disability information
- Children’s names, Kids Klub details, or family member information
- Locker-room photos, private club photos, or images of other members
- Employee names used in a threatening, harassing, or abusive way
CustomerServiceNumbers.com moderates comments for profanity, spam, and private personal information.
How to Escalate an LA Fitness Complaint
If your issue is not resolved after your first contact attempt:
- Start with the local club manager if the issue involves a specific LA Fitness location.
- Log in to My LA Fitness to review account, billing, freeze, and membership tools.
- Use the official LA Fitness contact page for member-service questions.
- Call 1-949-255-7200 for customer service or corporate routing.
- If your issue involves cancellation, keep written proof of the cancellation method used.
- If your issue involves billing, request written confirmation of any refund, credit, cancellation, or account adjustment.
- If the issue remains unresolved, send a written complaint to Fitness International, LLC, 3161 Michelson Drive, Suite 600, Irvine, CA 92612.
- If you believe you are being charged after cancellation and LA Fitness does not resolve it, contact your bank or card issuer with your documentation.
Watch Out for Fake LA Fitness Support Numbers and Cancellation Scams
Be careful with fake LA Fitness support numbers, paid cancellation services, refund texts, phishing emails, social media messages, and websites that ask for your banking login or remote computer access. Use LA Fitness’ official website, My LA Fitness account, local club, and verified customer-service routes.
Never provide your full card number, banking login, one-time passcode, membership barcode, or account password to someone who contacts you unexpectedly about an LA Fitness refund, cancellation, or billing issue.
LA Fitness Customer Service FAQs
What is the LA Fitness customer service phone number?
The LA Fitness customer service and corporate phone number commonly used for Fitness International is 1-949-255-7200.
How do I contact LA Fitness online?
Use the official LA Fitness contact page or sign in to your My LA Fitness account for member-service options, billing tools, freeze options, cancellation tools, and account help.
How do I cancel LA Fitness?
Review your membership agreement first. LA Fitness says most club memberships may be canceled by mailing written notice to P.O. Box 54170, Irvine, CA 92619, canceling in person at a club, using online account tools when available, or following the cancellation method provided in your agreement.
Where should I mail an LA Fitness cancellation?
LA Fitness lists the cancellation mailing address as LA Fitness, P.O. Box 54170, Irvine, CA 92619. Use a trackable mailing method and keep copies for your records.
Can I freeze my LA Fitness membership?
LA Fitness may offer membership freeze options through the member account area. Check your agreement and My LA Fitness account for current freeze rules, costs, and reactivation terms.
How do I dispute an LA Fitness billing charge?
Start with LA Fitness member services and provide the charge date, amount, account information, and reason for the dispute. If the charge remains unresolved, contact your bank or credit card issuer with your documentation.
Where is LA Fitness corporate office?
Fitness International, LLC is connected with the corporate address 3161 Michelson Drive, Suite 600, Irvine, CA 92612.
Is CustomerServiceNumbers.com affiliated with LA Fitness?
No. CustomerServiceNumbers.com is an independent customer service and review website and is not affiliated with LA Fitness, Fitness International, LLC, Esporta Fitness, City Sports Club, Club Studio, or any LA Fitness club.
Related Customer Service Resources
- 24 Hour Fitness Customer Service
- Planet Fitness Customer Service
- Gold’s Gym Customer Service
- LA Fitness Corporate Office Headquarters
- Identify Unknown Gym or Membership Charges
- Check for Possible Support or Cancellation Scams
- Read and Leave Consumer Reviews
Why Trust CustomerServiceNumbers.com
CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact information, reviews, complaints, and support resources since 2004. The site is independently maintained and provides a place for customers to share service experiences and report problems.
Share Your Experience with LA Fitness
Have you contacted LA Fitness customer service about membership cancellation, billing, an annual fee, a refund, personal training, Kids Klub, a dirty club, broken equipment, staff conduct, accessibility, or a local club complaint? Share your experience below to help other members understand what to expect.
Please keep your review focused on customer service and do not post membership barcodes, payment details, medical information, private locker-room details, photos of other members, children’s information, phone numbers, email addresses, or full names.
Page Update Note
This LA Fitness customer service page was updated on July 3, 2026, to verify current customer-service routing, add membership cancellation and billing guidance, remove unsupported review claims, include FTC cancellation-case context, add privacy warnings, and improve support details for member accounts, personal training, club complaints, refunds, and reviews.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with LA Fitness, Fitness International, LLC, Esporta Fitness, City Sports Club, Club Studio, or any LA Fitness club. This page is for informational and review purposes only. Contact details, membership rules, cancellation processes, billing policies, personal training terms, club amenities, support options, legal matters, and company policies can change. Always confirm current information through LA Fitness’ official website, your membership agreement, your local club, or official customer-service channels before canceling, paying, sharing personal information, or disputing charges.
Leave a Review