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Pei Wei Customer Service, Rewards, Catering, Complaints and Reviews

Pei Wei customer service issues often involve online orders, takeout, delivery, missing entrées, wrong rice or noodles, incorrect sauces, app login problems, Pei Wei Rewards points, catering orders, gift cards, food quality, nutrition questions, allergen concerns, refund requests, and follow-up with a specific Pei Wei location. Because Pei Wei orders may be placed in-store, online, through the app, for delivery, or through catering, the best support route depends on how you ordered and which restaurant prepared the food.

Start Here: Best Pei Wei Support Path

Use the route below before submitting a general complaint. This helps Pei Wei identify whether your issue belongs with the local restaurant, online ordering system, app support, Rewards team, catering support, gift card provider, or delivery partner.

Wrong or missing food: Contact the Pei Wei location that prepared the order and keep your receipt or order confirmation.

Dining or takeout complaint: Use the official Pei Wei contact form and choose the dining experience or take away experience topic.
Online order issue: Use the contact form and choose online ordering. Include your order number, restaurant location, purchase date, and screenshots if relevant.
Delivery complaint: Check whether the order was placed directly through Pei Wei or through a third-party delivery app. The delivery provider may control driver issues and some refunds.

Rewards points problem: Use the contact form and choose Pei Wei Rewards/Points. Include your account email, phone number, receipt, and purchase date.
Missed points: Request retroactive credit through the Contact Us page within the required time window and keep proof of purchase.
Gift card issue: Use Pei Wei’s gift card support, balance check, order tracking, or gift card FAQ. Do not post the full card number or PIN publicly.

Catering issue: Use Pei Wei catering support, email catering support, or call the local Pei Wei and press 2 for catering.
Food quality or allergen concern: Review Pei Wei’s nutrition and allergen information and contact the restaurant quickly if the issue is urgent.

How to Contact Pei Wei Customer Service

Pei Wei currently emphasizes its official online contact form for guest feedback and customer service questions. The form lets guests choose a purpose and topic, including dining experience, online ordering, take away experience, delivery experience, catering experience, fundraiser experience, donations, Pei Wei Rewards/points, marketing promotion, mobile app feedback, website feedback, gift card, nutritional inquiry, real estate inquiry, site suggestion, and other topics.

General Customer Service Phone Number: Online help is the best current route for general guest complaints
Official Contact Form: Pei Wei Contact Us
Official Website: PeiWei.com
Order Online: Order Pei Wei Online
Restaurant Locator: Find a Pei Wei Location
Pei Wei Rewards: Pei Wei Rewards
Rewards FAQs: Pei Wei Rewards FAQs
Catering: Pei Wei Catering
Catering FAQs: Pei Wei Catering FAQs
Gift Cards: Pei Wei Gift Cards
Nutrition Information: Pei Wei Nutritional Information
Allergen Information: Pei Wei Allergen Information
Careers: Pei Wei Careers
Corporate HQ Address: Pei Wei Asian Kitchen, 1707 Market Place Blvd, Suite 300, Irving, TX 75063

The old listing included a phone number and customer service hours, but the current official Pei Wei contact page reviewed for this update does not clearly publish that number as a general customer service line or verify those hours. For the most reliable current routing, use the official Pei Wei contact form or contact the restaurant location involved.

Information To Have Ready Before Contacting Pei Wei

Before contacting Pei Wei customer service, gather the details that help support identify your restaurant, order, app account, Rewards issue, gift card, delivery provider, or catering problem.

Pei Wei restaurant location, city, and state
Date and approximate time of your dine-in, takeout, delivery, online order, app order, or catering order
Receipt, order number, app confirmation, delivery confirmation, catering confirmation, or receipt barcode

Items ordered, including entrées, bowls, noodles, rice, appetizers, lettuce wraps, tofu, kids meals, desserts, drinks, sauces, or add-ons
What was missing, incorrect, cold, delayed, unavailable, undercooked, overcooked, too salty, too spicy, or unsatisfactory
Photos of the food, packaging, receipt, or app error if relevant

Pei Wei Rewards account email or phone number, shared only through official support
Gift card purchase receipt, activation receipt, or balance issue details, without posting the full card number publicly
Delivery provider name if a third-party delivery app was used

The resolution you want, such as refund, replacement, Rewards correction, gift card review, catering credit, manager follow-up, apology, or written response

Pei Wei App, Online Orders, Takeout, and Delivery Help

Pei Wei supports online ordering and mobile app ordering at participating locations. If your issue involves an online or app order, save the confirmation email, receipt, screenshots, restaurant location, order time, and payment details until the issue is resolved.

Common online ordering problems include wrong pickup location, duplicate charge, failed checkout, missing entrée, wrong side, missing sauce, missing appetizer, unavailable item after payment, delayed pickup, delivery address issue, Rewards points not appearing, and refund delays.

If you ordered through a third-party delivery app, start with that delivery provider because it may control driver complaints, delivery delays, missing-item credits, refunds, cancellations, and delivery address disputes. If the restaurant prepared the food incorrectly, also contact Pei Wei through the official contact form with the order details.

Pei Wei Rewards, Missing Points, and Login Help

Pei Wei Rewards members can earn points on eligible purchases, view account balances, receive special offers, and redeem rewards at participating restaurants. Pei Wei’s Rewards terms say members earn 10 points for every U.S. dollar spent on eligible purchases at participating Pei Wei locations.

To earn points, Pei Wei says members may need to be logged in when ordering on the app or website, scan the app QR code at the register before payment, provide their phone number to the cashier before payment, scan the barcode on the receipt after payment, or enter the barcode number from the receipt while logged into the Rewards account.

If you missed points, Pei Wei says retroactive credit requests must be made through the Contact Us page within 14 calendar days of the original purchase and require proof of purchase. Points may expire after six months of account inactivity.

For login issues, do not create multiple accounts. Pei Wei says email addresses and phone numbers can only be used once, and duplicate accounts can cause login problems. Use the Contact Us page if you need help with a duplicate account, email change, phone number change, password reset, or app issue.

Pei Wei Gift Card Support

Pei Wei sells physical gift cards and digital gift cards and provides online gift card balance checks, bulk gift card ordering, gift card FAQs, order tracking, and gift card contact support.

For gift card complaints, keep the purchase receipt, activation receipt, card packaging, email confirmation, transaction history, and any support case details. Never post a full Pei Wei gift card number, PIN, barcode, activation receipt, or balance screenshot in a public review. Treat gift card details like cash.

Pei Wei Catering Customer Service

Pei Wei offers catering for meetings, offices, events, and group meals. Pei Wei says catering orders can be placed online or by calling the local Pei Wei and pressing 2 for catering. Pei Wei says it appreciates 24 hours’ notice and can book orders as far as two weeks in advance, though last-minute availability depends on the restaurant team and existing order volume.

For catering complaints, keep the catering confirmation, event date, pickup or delivery time, restaurant location, contact name, phone number on the order, itemized receipt, and photos of any missing or incorrect items. Catering issues may involve late pickup or delivery, missing trays, wrong quantities, missing utensils, unavailable items, payment questions, tax-exempt questions, cancellation fees, or refund requests.

Pei Wei’s catering FAQ says cancellation rules differ based on order size and timing. If you need to cancel or change a catering order, contact the store that handled the order and press 2 to speak with a catering specialist.

Restaurant Service, Food Quality, and Order Accuracy Complaints

For restaurant-level issues, start with the manager if you are still at the location. This is usually the fastest route for missing food, incorrect items, cold food, long wait times, cleanliness concerns, rude service, manager concerns, incorrect pricing, or order accuracy problems.

Pei Wei orders can include custom entrées, rice and noodle bowls, appetizers, tofu entrées, kids meals, gluten-free options, sauces, and sides. When submitting a complaint, be specific about the dish, protein, rice or noodle base, sauce, toppings, and what went wrong.

Nutrition, Gluten-Free Options, and Allergen Concerns

Pei Wei provides nutritional information and allergen information through its official website. Its allergen page lists common allergen categories such as egg, fish, dairy, peanuts, sesame, shellfish, soy, tree nuts, wheat, and gluten-free indicators across menu items.

Customers with allergies, gluten sensitivity, dietary restrictions, or ingredient concerns should review Pei Wei’s official nutrition and allergen resources before ordering and contact the restaurant if needed. Menu items, limited-time offers, preparation methods, ingredients, and availability can change by location.

If your complaint involves food safety, allergen exposure, illness, undercooked food, foreign objects, contamination, or a serious ingredient concern, save the food, packaging, receipt, photos, restaurant location, date, and time. If someone may be having an allergic reaction or medical emergency, contact emergency services or a medical professional immediately instead of waiting for a customer service response.

Franchise, Licensed, Airport, School, and Casino Locations

Pei Wei’s Rewards terms say points can be earned and rewards redeemed only at participating Pei Wei restaurants in the continental United States, excluding licensed airport, school, and casino locations. Special locations may also have different menus, hours, pricing, gift card rules, delivery options, catering availability, and complaint handling.

For store-level complaints, provide the exact Pei Wei location. This helps Pei Wei route issues about service, cleanliness, wait times, food quality, missing items, employee behavior, local hours, online ordering, delivery availability, and special-location rules.

Privacy and Public Review Cleanup Tips

CustomerServiceNumbers.com allows customers to share Pei Wei reviews, but public comments should not include private information. Describe the issue clearly while keeping payment, account, gift card, delivery, medical, allergy, child-related, and employee-private details out of the review.

Do not post receipts, order numbers, catering order numbers, payment details, gift card numbers or PINs, account screenshots, app verification codes, Rewards screenshots, phone numbers, email addresses, home addresses, delivery details, medical or allergy details, employee private information, children’s names, or children’s photos. If your complaint involves a child, allergy, medical concern, payment dispute, or delivery address, share sensitive details only through an official support route when necessary.

Scams, Fake Pei Wei Coupons, and Account Safety

Be careful with fake Pei Wei customer service phone numbers, fake refund pages, fake Rewards login pages, fake coupon offers, fake gift card balance sites, fake delivery support numbers, phishing emails, text scams, and social media giveaways. A legitimate support process should not ask for your password, full card number, gift card PIN, one-time verification code, remote access to your device, or payment through a gift card or cash transfer app.

If you see an unfamiliar Pei Wei, delivery app, restaurant, gift card, or mobile order charge on your card, check your Pei Wei app history, email receipts, gift card purchase records, delivery app history, family member orders, and saved payment methods. If you still do not recognize the charge, contact your bank or card issuer promptly and consider using ChargeOnMyCard.com to research unknown card charges.

Pei Wei Reviews on CustomerServiceNumbers.com

At the time of this update, the Pei Wei listing on CustomerServiceNumbers.com showed 0 reviews and a 0 out of 5 star rating. Because there are no current CSN reviews for this listing yet, this page should not claim that CSN reviewers commonly praise or complain about specific Pei Wei issues.

If you have contacted Pei Wei about a restaurant complaint, wrong order, online order, delivery issue, Rewards problem, missed points, gift card, catering order, food quality concern, allergen question, refund request, takeout issue, or support experience, you can leave a review below. Helpful reviews mention the location, issue type, support route used, and whether Pei Wei responded.

How To Escalate a Pei Wei Complaint

If your Pei Wei issue is not resolved, start with the restaurant manager when the problem involves a recent visit, missing food, food quality, wait time, cleanliness, employee behavior, or a same-day order. If the issue involves online ordering, app support, Rewards, gift cards, catering, delivery, privacy, or accessibility, use the official support route specific to that issue.

If you still do not receive a response, follow up with a concise written complaint that includes the restaurant location, order date, receipt or order number, issue summary, support route used, and requested resolution. For serious food safety concerns, you may also contact your local health department. For suspected fraud, phishing, unauthorized charges, or drained gift cards, contact your bank, card issuer, or gift card support promptly.

Frequently Asked Questions About Pei Wei Customer Service

What is the Pei Wei customer service phone number?

Pei Wei’s current official contact page does not clearly publish one general customer service phone number for all guest complaints. The best current route for most customer service issues is the official Pei Wei Contact Us form or the restaurant location involved.

How do I contact Pei Wei online?

Use the official Pei Wei Contact Us page. The form lets you choose the purpose and topic of your message, including dining experience, online ordering, delivery, catering, Rewards, gift cards, mobile app feedback, and nutritional inquiry.

How do I complain about a Pei Wei location?

Start with the manager if the issue is immediate. You can also use the Pei Wei contact form with the restaurant location, date, time, receipt, order details, and requested resolution.

How do I contact Pei Wei about an online order?

Use the official contact form and choose online ordering. Include your order number, account email, restaurant location, payment date, screenshots, and whether the order was for pickup or delivery.

How do I get missing Pei Wei Rewards points?

Pei Wei says missed-point requests must be made through the Contact Us page within 14 calendar days of the purchase and require proof of purchase. Save your receipt and account details.

How many points do Pei Wei Rewards members earn?

Pei Wei Rewards members earn 10 points for every U.S. dollar spent on eligible purchases at participating Pei Wei locations. Some purchases, taxes, tips, discounts, third-party orders, gift card purchases, and nonparticipating locations may be excluded.

How do I contact Pei Wei about catering?

Use Pei Wei catering support, email catering support, or call your local Pei Wei and press 2 to connect with a catering specialist. Keep your catering order confirmation and event details ready.

How do I check a Pei Wei gift card balance?

Use Pei Wei’s official gift card page and balance-check route. Do not post your full gift card number, PIN, barcode, activation receipt, or balance screenshot publicly.

Does Pei Wei provide allergen information?

Yes. Pei Wei provides allergen information online for categories including egg, fish, dairy, peanuts, sesame, shellfish, soy, tree nuts, wheat, and gluten-free indicators. Customers with allergies should review the official allergen page and contact the restaurant before ordering.

Where is Pei Wei corporate headquarters?

Pei Wei’s official Contact Us page lists Pei Wei Asian Kitchen, 1707 Market Place Blvd, Suite 300, Irving, TX 75063.

Who owns Pei Wei?

Pei Wei is operated by Pei Wei Asian Diner, LLC. Public restaurant-industry reports have stated that Pei Wei was acquired by PWD Acquisition LLC, owned and managed by Lorne Goldberg, in 2019. Verify current ownership directly with Pei Wei before relying on it for legal or business decisions.

Related Pei Wei and Asian Restaurant Customer Service Resources

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint routes, support options, and company reviews since 2004. We review official company pages, support centers, contact forms, app and rewards resources, gift card routes, catering details, nutrition and allergen information, policy pages, customer feedback, and reader-submitted experiences to help people choose the best route for their issue.

Share Your Pei Wei Customer Service Experience

Have you contacted Pei Wei about a restaurant complaint, wrong order, missing food, refund request, app order, online order, delivery issue, Rewards problem, missed points, gift card, catering order, food quality concern, allergen question, or support experience? Share your review below and explain which support route you used and whether the issue was resolved.

Please do not post private information such as receipts, order numbers, catering order numbers, payment card details, gift card numbers or PINs, account screenshots, Rewards screenshots, phone numbers, email addresses, home addresses, delivery details, medical or allergy details, employee private information, children’s names, or children’s photos.

Page Update Note

This Pei Wei customer service page was updated on June 30, 2026 to reflect current official contact-form routing, the updated Suite 300 Irving corporate headquarters address, app and online ordering help, Pei Wei Rewards information, missed-points guidance, gift card support, catering resources, nutrition and allergen information, privacy cleanup guidance, live CSN review status, and related Pei Wei complaint resources.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Pei Wei, Pei Wei Asian Kitchen, Pei Wei Asian Diner, LLC, PWD Acquisition LLC, West Coast Capital, any Pei Wei restaurant, licensed location, delivery provider, gift card provider, app provider, payment processor, catering provider, Rewards provider, or related company. This page is for informational purposes only and is designed to help consumers find customer service routes, complaint options, reviews, and support resources.

Contact details, customer service routes, phone numbers, corporate addresses, app features, Rewards rules, gift card terms, catering requirements, delivery availability, menu items, nutrition information, allergen information, restaurant participation, licensed-location rules, franchise processes, and company policies can change. Always verify important information with the official Pei Wei website, restaurant location, app, receipt, confirmation email, gift card terms, catering order, or support route before sending private information or making decisions.

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