P.F. Chang’s Customer Service, Reviews and Complaints

If you need help with a P.F. Chang’s restaurant visit, online order, delivery, refund, Rewards account, gift card, reservation or accessibility issue, start with the support route connected to the problem. Restaurant-specific concerns are usually best handled by the location that prepared the food or processed the payment, while unresolved issues can be submitted to P.F. Chang’s Guest Relations.

P.F. Chang’s provides a national phone number, an online Guest Relations form and individual restaurant contact information. The company says messages submitted through its contact form are generally reviewed within 3–5 business days.

P.F. Chang’s Restaurant Complaints

For a concern involving food preparation, service, employee conduct, cleanliness, wait times or a bill, begin with the manager at the P.F. Chang’s location where the problem occurred. A restaurant manager is usually in the best position to examine the order, receipt and circumstances while information about the visit is still available.

Before contacting the restaurant, gather the information that applies to the issue:

• Restaurant location
• Date and approximate time of the visit
• Order or receipt number
• Items purchased
• Amount charged
• Pickup or delivery confirmation
• Manager or employee already contacted
• Photographs that document an order problem, when useful
• The resolution being requested

If the restaurant does not resolve the concern, use the official P.F. Chang’s Guest Relations form. Explain what happened, what steps you already took and what outcome you are requesting. Keep any confirmation or case information for follow-up.

P.F. Chang’s Online Order and Delivery Support

P.F. Chang’s specifically directs customers with questions about an online order to contact the restaurant associated with that order. Use the restaurant locator if you need the location’s current phone number.

For a missing, incorrect, delayed or damaged order, keep the order confirmation and packaging until the concern has been reported. Identify whether the order was placed directly through P.F. Chang’s or through another delivery service.

If a third-party delivery company processed the payment or managed the delivery, use that provider’s support system for driver, delivery and third-party payment problems. Contact the restaurant when the issue involves how the food was prepared or packaged.

P.F. Chang’s Refund and Billing Problems

For an incorrect charge, duplicate payment, missing refund or other billing concern connected to a restaurant transaction, start with the restaurant that processed the payment. Have the receipt, date, amount and payment method available.

If the charge is still pending, remember that a temporary authorization can appear differently from the final posted transaction. For a charge that you do not recognize or did not authorize, contact P.F. Chang’s or the applicable ordering provider promptly and notify your card issuer when appropriate.

P.F. Chang’s does not publish one universal refund policy covering every dine-in, pickup, delivery and third-party transaction. The available resolution can depend on how the order was placed, who processed the payment and the circumstances of the complaint.

P.F. Chang’s Guest Relations

The company’s current contact page provides an online form for customer feedback and states that submitted messages are reviewed with a response generally expected within 3–5 business days. The page lists availability Monday through Friday from 8:00 a.m. to 4:00 p.m. Arizona time.

When submitting a complaint, include enough information for Guest Relations to identify the visit without placing sensitive payment information in the message unless the secure form specifically requests it. Useful details include the restaurant, visit date, order number and the result of any conversation with the restaurant manager.

P.F. Chang’s Rewards Customer Service

P.F. Chang’s Rewards members currently earn Chang’s Ca$h® on eligible purchases at participating locations. P.F. Chang’s currently advertises a base earning rate of 10% on eligible food and non-alcoholic beverage purchases, along with benefits that can include complimentary dine-in edamame and a birthday reward.

Rewards rules vary by transaction. Purchases through third-party ordering and delivery services are not eligible to earn Chang’s Ca$h®. Eligible Chang’s Ca$h® generally expires 90 days after issuance.

If a qualifying purchase is missing from your Rewards account, P.F. Chang’s allows eligible members to request retroactive credit within 30 days of the purchase. Visit the contact page and use the option to add a receipt for Rewards.

Keep the receipt until the credit appears. P.F. Chang’s states that qualifying Rewards credit may take up to 48 hours or longer in some cases to appear in an account. Review the current Rewards FAQs before relying on a specific benefit, expiration date or promotion because program terms can change.

P.F. Chang’s Gift Card Customer Service

P.F. Chang’s lists 1-866-732-4264 / 1-866-PFCHANG for gift card and other inquiries. Customers can check a balance through the company’s official gift card balance page.

P.F. Chang’s states that its standard plastic and eGift cards do not expire and do not carry service fees on unused balances. They are redeemable for food and beverages at participating P.F. Chang’s restaurants in the contiguous United States, excluding airport locations.

If a gift card is lost, damaged or stolen, P.F. Chang’s says a replacement may be available after verified proof of purchase, with the replacement based on the remaining balance when the card is reported. Keep the original receipt or purchase confirmation whenever possible.

Treat the gift card number like cash. Do not publish the number, PIN or balance information in a public review.

P.F. Chang’s Reservations and Restaurant Locations

Reservations can be made through the official P.F. Chang’s reservations page. Restaurant hours, phone numbers, available services and reservation availability vary by location.

Use the P.F. Chang’s restaurant locator for the current address, telephone number and operating hours of a specific restaurant. Contact the restaurant directly about an existing reservation, waitlist question, large-party concern or location-specific accommodation.

P.F. Chang’s Allergy, Gluten-Free and Nutrition Questions

P.F. Chang’s publishes current nutrition information online and offers gluten-free menu options. Guests with celiac disease, food allergies or other dietary restrictions should also speak directly with a restaurant manager, chef or server before ordering because ingredients, suppliers and preparation practices can change.

Review the current P.F. Chang’s nutrition and allergen information rather than relying on an old menu or third-party nutrition listing.

P.F. Chang’s Accessibility Support

For difficulty viewing or navigating the P.F. Chang’s website or mobile app, the company directs customers to Guest Relations through its contact form or by phone at 1-866-694-9972.

Describe the affected webpage, app feature or function and the problem encountered. For an accommodation needed at a physical restaurant, contact that location directly so the restaurant can address the request.

About P.F. Chang’s

P.F. Chang’s was founded in Scottsdale, Arizona, in 1993 by Philip Chiang and Paul Fleming. The restaurant brand has expanded internationally and serves Asian-inspired dishes influenced by cuisines from China, Japan, Korea, Thailand and other parts of Asia.

Jim Mazany became Chief Executive Officer of P.F. Chang’s in November 2025. P.F. Chang’s states that Paulson & Company is the majority owner of the company alongside private equity firm TriArtisan Capital Advisors.

The company’s Restaurant Support Office is located at 8377 E. Hartford Drive #200 in Scottsdale, Arizona.

P.F. Chang’s Customer Reviews and Complaints

CustomerServiceNumbers.com currently displays a 0 out of 5 rating for P.F. Chang’s based on 0 submitted reviews. Because there are no visible customer reviews on this page yet, there is not enough CSN review data to identify a positive or negative customer-service trend. The displayed zero is not an earned zero-star rating.

If you have contacted P.F. Chang’s, you can leave a review below about the restaurant location, support route used, response time and whether the issue was resolved. Do not include payment card information, Rewards credentials, gift card numbers, private medical information or other sensitive personal details.

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Frequently Asked Questions

What is the P.F. Chang’s customer service phone number?

P.F. Chang’s lists 1-866-732-4264 / 1-866-PFCHANG for customer inquiries. Restaurant-specific problems should normally start with the individual P.F. Chang’s location.

How do I complain to P.F. Chang’s?

Speak with the restaurant manager first when the concern involves a particular location. If the issue remains unresolved, submit the official P.F. Chang’s Guest Relations form with the restaurant, date, order information and requested resolution.

How long does P.F. Chang’s Guest Relations take to respond?

P.F. Chang’s currently states that messages submitted through its contact form are reviewed and customers should generally receive a response within 3–5 business days.

Who do I call about a P.F. Chang’s online order?

P.F. Chang’s directs customers with online-order questions to the specific restaurant associated with the order. Use the restaurant locator if you need its current phone number.

How do I get missing P.F. Chang’s Rewards credit?

For an eligible purchase, use the P.F. Chang’s contact page and select the option to add a receipt for Rewards. Retroactive Chang’s Ca$h® requests generally must be submitted within 30 days of the qualifying purchase.

How long does P.F. Chang’s Ca$h® last?

Under the current Rewards terms, Chang’s Ca$h® generally expires 90 days after issuance. Check the current Rewards terms before redeeming because program rules can change.

What is the P.F. Chang’s gift card phone number?

Call 1-866-732-4264 / 1-866-PFCHANG for gift card inquiries. Gift card balances can also be checked through the official online balance tool.

Do P.F. Chang’s gift cards expire?

P.F. Chang’s states that its standard gift cards do not expire and do not have service fees on unused balances.

What is the P.F. Chang’s accessibility phone number?

For assistance with the P.F. Chang’s website or mobile app, call Guest Relations at 1-866-694-9972 or use the official contact form.

Where is the P.F. Chang’s Restaurant Support Office?

P.F. Chang’s lists its Restaurant Support Office at 8377 E. Hartford Drive #200, Scottsdale, AZ 85255.

Is CustomerServiceNumbers.com affiliated with P.F. Chang’s?

No. CustomerServiceNumbers.com is an independent customer service information and review website. It cannot access a P.F. Chang’s order, issue a refund, modify a Rewards account, replace a gift card or contact the restaurant on a visitor’s behalf.

Why Trust This P.F. Chang’s Contact Guide?

The contact information, Restaurant Support Office address, online-order guidance, Rewards information, gift card policies and accessibility phone number on this page were checked against current P.F. Chang’s resources. The CSN rating and review count were also checked directly on this page. This guide was updated in August 2026.

Share your experience: If you contacted P.F. Chang’s, leave a review below describing the restaurant or support department used, response received and whether your concern was resolved. Keep payment, account and other sensitive information private.

Disclaimer: CustomerServiceNumbers.com is not affiliated with P.F. Chang’s China Bistro, Inc. This page provides independent contact information and a place for customers to share firsthand reviews. P.F. Chang’s does not provide customer support through this website.