If your Ruby Tuesday order is wrong, a charge looks incorrect, or a restaurant visit needs attention, start with the restaurant that handled the transaction. For catering, gift cards, Ruby Rewards, and corporate matters, use the separate routes below.
- Restaurant phone and current hours: find the exact Ruby Tuesday location
- Guest complaint, compliment, or nutrition question: use the official guest feedback page
- Catering support: 1-866-460-2283
- Catering email: cateringservices@rubytuesday.com
- Gift card balance: 1-888-359-7657
- Ruby Rewards help: RewardsFeedback@rubytuesday.com
- Corporate accessibility and privacy contact: 1-865-379-5700
Ruby Tuesday does not publish one set of live customer-service hours for every kind of issue. Restaurant hours vary by location. The only department schedule shown below is the schedule Ruby Tuesday publishes for its catering team.
How to complain about a Ruby Tuesday restaurant
For food quality, service, missing items, an incorrect check, a duplicate charge, or a pickup-order problem, call the restaurant shown on your receipt or order confirmation. The Ruby Tuesday location finder lists each restaurant’s direct phone number, address, and current operating hours. This is also the correct way to ask whether a location accepts reservations; Ruby Tuesday says reservations are not available online and advises guests to call the local restaurant.
If the restaurant does not resolve the problem, submit it through the official Ruby Tuesday guest feedback page. Include the restaurant address, visit date and approximate time, order or check number, amount charged, ordering channel, and the outcome you want. State whether you already spoke with a manager and summarize the response. A concise, specific account is easier to investigate than a general complaint.
Wrong pickup, delivery, or online order
Check the confirmation first to identify who accepted the order. For an order placed through Ruby Tuesday’s website or app, contact the fulfilling restaurant promptly and retain the order number. For an order placed through DoorDash or another third-party delivery service, begin with that service’s in-app order-help route because it controls the delivery record and payment workflow. Contact the restaurant as well when the problem concerns food preparation or missing restaurant-packed items.
Ruby Tuesday says Ruby Rewards points and promotions apply to qualifying orders placed through its own ordering channel, not DoorDash or other third-party delivery platforms. If a promotion or missing-points request concerns a third-party order, it may not be eligible under the Rewards rules.
Billing, refund, and duplicate-charge help
Start with the restaurant that processed the payment. Provide the visit date, total, and last four digits of the payment card only when communicating privately with the restaurant or an official support channel. Ask whether the extra amount is a pending authorization or a completed duplicate charge, and request a written explanation or refund confirmation.
If the restaurant cannot locate the transaction, send the details through guest feedback. Keep any case number and note when you contacted the location. If an unfamiliar charge appears fraudulent, contact your card issuer immediately using the number on the back of the card; do not wait for a restaurant response before protecting the account.
Ruby Tuesday catering support
For a catering order, call 1-866-460-2283 or email cateringservices@rubytuesday.com. Ruby Tuesday publishes these catering support hours in Eastern Time:
- Sunday: 2:00 p.m.–8:00 p.m.
- Monday–Thursday: 8:00 a.m.–8:00 p.m.
- Friday: 8:00 a.m.–6:00 p.m.
No Saturday catering-support hours are published on the official catering page. For a time-sensitive order, have the order number, event date, delivery or pickup location, guest count, and requested correction ready. The official Ruby Tuesday catering page also provides online ordering and menu information.
Gift card help
Call 1-888-359-7657 to check a Ruby Tuesday gift card balance. The 16-digit number on the back of the card is required, so enter or share it only through the verified balance channel. Ruby Tuesday says its gift cards do not expire and do not carry monthly or dormancy fees. It also states that lost, stolen, or damaged cards are not replaced.
For a problem with an online gift card order, use the guest feedback route and include the order confirmation number. The official gift card page contains purchasing and balance information. Cards purchased in Hawaii have separate redemption restrictions; review the official terms before trying to use one in the continental United States.
Ruby Rewards account and missing-points help
Email RewardsFeedback@rubytuesday.com for account verification, a missing receipt barcode, points that did not appear, or another Ruby Rewards problem. Ruby Tuesday may ask for a receipt image and the phone number or email connected to the account. Send those details privately, not in a public comment.
Ruby Tuesday currently awards 10 Rubies per qualifying dollar. Rubies earned on or after July 14, 2025 expire 180 days after they are earned. A restaurant receipt must be scanned within three days, and the program imposes a four-hour interval between barcode scans or check-ins. The Ruby Rewards page is the best place to check current earning, redemption, and expiration rules before requesting an adjustment.
Food allergy, food safety, and nutrition concerns
Before ordering, tell the restaurant about the allergy and ask whether the location can accommodate it. Ingredients, suppliers, recipes, and preparation conditions can change, and shared kitchens can present cross-contact risks. Ruby Tuesday’s official FAQ links to its current allergen and nutrition platform and notes that it cannot confidently recommend menu items for MSG sensitivity.
For a suspected food-safety incident, preserve the receipt and note what was eaten, when symptoms began, and who became ill. Contact the restaurant manager and submit guest feedback. If symptoms are serious, persistent, or affect multiple people, seek medical advice and consider contacting the appropriate local public-health department. Do not include medical records or detailed health information in a public review.
Corporate, privacy, and accessibility contact
Ruby Tuesday’s current privacy and accessibility pages list 1-865-379-5700 and the following mailing address:
Ruby Tuesday Operations LLC
P.O. Box 4069
Maryville, TN 37802-4069
This number is published for corporate privacy and accessibility matters; it should not be presented as a guaranteed general customer-service line. Restaurant and order complaints should begin with the location or guest feedback. For independent headquarters information, see the verified Ruby Tuesday Corporate Office Headquarters page.
Ruby Tuesday reviews on CustomerServiceNumbers.com
This CustomerServiceNumbers.com page currently shows 0 out of 5 stars based on 0 reviews. Each star category is at 0%, and the page states, “There are no reviews yet.” Because no customer reviews are visible, there are no review dates, customer themes, or personal details to summarize.
If you add a review, describe the specific location, issue, steps already taken, and resolution without publishing private account or payment information. Reviews posted here are public and are not a substitute for contacting Ruby Tuesday directly.
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