Chili’s Customer Service, Guest Care & Order Help

If you need help with a Chili’s restaurant visit, online order, To-Go pickup, delivery problem, missing item, refund request, My Chili’s Rewards account, gift card, coupon, party platter, food quality concern, or restaurant complaint, start with the correct Chili’s support route. Many Chili’s issues are tied to a specific restaurant, order method, receipt, rewards account, gift card, or delivery provider, so gather those details before contacting Guest Care.

Chili’s Customer Service, Guest Care, and Support

Chili’s directs most customer service issues to its official Guest Support contact form. The form lets guests submit compliments, concerns about a recent visit, general questions, gift card questions, loyalty questions, and credit-card-related comments.

• Chili’s customer service / My Chili’s support: 1-800-983-4637
• Phone support hours listed in My Chili’s Rewards terms: Monday-Friday, 8:00 a.m.-5:00 p.m. CST
• Official Chili’s Guest Support form: Chili’s Contact Us
• Find a Chili’s restaurant: Chili’s Locations
• Order online: Chili’s Online Ordering
• My Chili’s Rewards: My Chili’s Rewards
• My Chili’s login: Sign In to My Chili’s
• Chili’s gift cards: Chili’s Gift Cards
• Menu and nutrition: Chili’s Menu
• Corporate parent: Brinker International, Inc.
• Restaurant Support Center: 3000 Olympus Blvd., Dallas, TX 75019
• Brinker corporate phone: 1-972-980-9917

For the fastest help with a restaurant visit, To-Go order, delivery issue, or missing item, contact the Chili’s restaurant involved first when possible. For unresolved issues, use the official Chili’s Guest Support form and include the restaurant, receipt or check number, visit type, and contact information.

Choose the Correct Chili’s Support Route

Use the route below that best matches your Chili’s issue.

• Recent restaurant visit: Use the Chili’s Guest Support form and select “Compliments or concerns about a recent visit.”
• Wrong or missing item: Contact the restaurant that prepared the order and keep the receipt or order confirmation ready.
• Online order problem: Use Guest Support with the order number, restaurant location, payment amount, and account email.
• Delivery issue: Check whether the order was placed through Chili’s or a third-party delivery provider, then contact the correct support route.
• Refund request: Start with the restaurant or Guest Support depending on how the order was placed.
• My Chili’s Rewards issue: Use the Guest Support form or call 1-800-983-4637.
• Gift card problem: Use Chili’s gift card support tools or submit a gift card question through Guest Support.
• Credit card comment or payment concern: Use Guest Support, but only enter the last four digits of the card if needed.
• Food allergy or nutrition question: Review Chili’s menu and nutrition information and contact the restaurant before ordering.
• Employment or workplace issue: Use Brinker or Chili’s jobs/associate resources rather than customer Guest Care.
• Corporate-level complaint: Use the Chili’s Corporate Office Headquarters link in the related resources section after contacting Guest Support or the restaurant involved.

What to Have Ready Before Contacting Chili’s

Having the right details ready can help Chili’s Guest Care or the local restaurant review your order issue, refund request, rewards issue, gift card question, or complaint faster.

• The Chili’s restaurant location, city, and state
• Date and approximate time of the visit or order
• Receipt number, check number, order number, or confirmation email
• How the order was placed: dine-in, To-Go, curbside, Chili’s app, website, delivery, or third-party delivery
• Items ordered and what went wrong
• Payment amount and payment method for refund or overcharge concerns
• My Chili’s account email or phone number, if relevant
• Gift card number and purchase receipt, only when contacting official support directly
• Delivery provider and delivery order number, if applicable
• Photos of the food, packaging, receipt, or issue, with private details covered
• Names of managers or team members you spoke with, if appropriate
• Case number from any previous Chili’s or Brinker contact

Do not post receipt numbers, check numbers, order numbers, gift card numbers, PINs, payment card information, phone numbers, email addresses, delivery addresses, My Chili’s account details, employee personal information, or screenshots with private information in public reviews.

Common Reasons Customers Contact Chili’s

• Wrong or missing food
• Restaurant service complaint
• Food quality concern
• Long wait time
• To-Go or curbside pickup issue
• Delivery issue
• Refund request
• Duplicate or incorrect charge
• Gift card balance or redemption issue
• My Chili’s Rewards login problem
• Missing reward or reward not recognized
• Coupon, offer, or promo issue
• Party platter or catering-style order question
• Allergen or nutrition question
• Restaurant cleanliness or safety concern
• Employment, W-2, or workplace issue

Restaurant Feedback and Local Store Complaints

If your issue happened at a specific Chili’s restaurant, the local restaurant is often the best first contact. Restaurant-level issues may include wrong food, missing items, poor service, wait times, refund requests, cleanliness, food quality, manager interactions, To-Go pickup, curbside pickup, or local coupon handling.

If the restaurant cannot resolve the issue, submit the details through the official Chili’s Guest Support form. Include the restaurant, date, time, receipt or check number, visit type, meal type, and a short description of what happened.

Online Orders, To-Go, Curbside, and Delivery

Chili’s supports online ordering for pickup and delivery through Chili’s digital channels at participating restaurants. Online order issues may involve order confirmation, restaurant selection, pickup timing, delivery timing, missing items, incorrect items, duplicate charges, or refund questions.

If your order was placed through a third-party delivery provider, the delivery provider may control driver assignment, delivery timing, delivery fees, and some refund decisions. Keep both the Chili’s order confirmation and the delivery-provider confirmation when applicable.

Refunds, Billing, and Credit Card Concerns

If you believe you were overcharged, charged twice, billed for a missing item, or charged after a canceled order, contact the restaurant or submit the issue through Guest Support. Chili’s contact form specifically warns guests not to enter full credit-card numbers, so only provide the last four digits if needed.

Keep your receipt, order number, bank or card statement, cancellation confirmation, refund promise, and case number. If Chili’s or the delivery provider cannot resolve a card charge, contact your card issuer for next steps.

My Chili’s Rewards Help

My Chili’s Rewards can involve account login, rewards, birthday offers, free chips and salsa, promotional messages, app access, phone number changes, duplicate accounts, and reward redemption. Chili’s Rewards terms say members can contact the Guest Engagement team through the contact form or call 1-800-983-4637.

If your reward did not apply or was not recognized, save the reward screenshot, receipt, order details, restaurant location, account email or phone number, and expiration terms. Do not post My Chili’s account screenshots, QR codes, phone numbers, or reward details containing private information in public comments.

Gift Cards and Balance Issues

Chili’s offers physical and digital gift cards and provides an online gift card balance tool. Chili’s gift card FAQ says gift cards can be used at Chili’s Grill & Bar and Maggiano’s Little Italy restaurant locations in the U.S., Puerto Rico, Guam, and on U.S. military bases overseas.

Chili’s gift card FAQ also says gift cards do not expire and do not carry fees. If your gift card is not working, use the gift card balance tool or submit a gift card question through Guest Support. Never post gift card numbers, PINs, balance screenshots, or activation receipts publicly.

Party Platters and Large Orders

Chili’s offers party platters and large-order options through participating restaurants. If your issue involves a party platter, large To-Go order, office lunch, event order, or missing catering-style item, contact the restaurant that prepared the order first.

Keep the order confirmation, restaurant location, pickup or delivery time, item list, payment amount, photos of missing or incorrect items, and names of anyone you spoke with at the restaurant.

Food Quality, Allergens, and Nutrition

If you have a food quality concern, contact the restaurant that prepared the order and submit feedback to Chili’s if needed. Include the store location, order time, item name, receipt, photos, and whether the issue involved missing ingredients, undercooked food, incorrect preparation, allergen concerns, or food-safety concerns.

If you have a food allergy or sensitivity, review Chili’s official menu and nutrition information before ordering and speak with the restaurant directly. Do not rely on public reviews or third-party menu pages for current allergen information.

Employment, Franchise, and Local Restaurant Issues

CustomerServiceNumbers.com is not a Chili’s employment, payroll, W-2, or HR support channel. Current or former Chili’s and Brinker team members should use official Brinker or Chili’s associate resources, local management, HR contacts, or employment verification tools.

Do not post Social Security numbers, employee ID numbers, pay stubs, W-2 forms, schedules, manager personal information, disciplinary records, workplace documents, or private employee information in public reviews.

Chili’s Scam and Order Safety Warnings

Be careful with fake Chili’s coupons, fake gift card offers, fake delivery texts, fake customer service numbers, lookalike websites, suspicious app-support messages, and social media giveaways. Scammers may try to steal payment information, My Chili’s account logins, gift card numbers, phone numbers, or delivery addresses.

• Use Chilis.com, the Chili’s app, or verified phone numbers from Chili’s and Brinker.
• Do not click suspicious coupon, refund, delivery, gift card, or account-lock links.
• Do not share your My Chili’s password, verification code, gift card number, PIN, or payment card with unknown callers.
• Be cautious of social media posts offering unrealistic free meals, bulk gift cards, or prizes.
• If a delivery or refund message looks suspicious, go directly to Chilis.com or the official app.
• If your payment card or gift card information was entered on a suspicious website, contact your card issuer or gift card support immediately.

How to Escalate a Chili’s Complaint

If the local Chili’s restaurant does not resolve your issue, use the official Guest Support form or call 1-800-983-4637 during listed support hours. Ask for a case number or written confirmation when possible.

For restaurant complaints, include the location, date, time, receipt or check number, order method, photos, manager contacts, and the specific resolution you are requesting. For rewards complaints, include the My Chili’s account email or phone number, reward details, and receipt. For gift card complaints, use gift card support and keep the card number private.

If the issue needs corporate-level review, you may also use the Chili’s Corporate Office Headquarters page linked below for headquarters and escalation information.

Chili’s Reviews and Complaints on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently shows a 1.0 out of 5-star rating for Chili’s based on 1 published review. The visible CSN review is older and describes sloppy service and a My Chili’s rewards membership not being recognized during a visit.

When leaving a review, describe the restaurant location, issue, support route used, how long it took, whether Chili’s resolved the problem, and what other guests should know. Do not post receipt numbers, check numbers, order numbers, phone numbers, email addresses, delivery addresses, payment details, gift card numbers, My Chili’s account information, employee personal details, or screenshots with private information.

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• Chili’s Corporate Office Headquarters
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• Share Broader Restaurant Reviews on ZeroStars.org

Chili’s Customer Service FAQs

What is the Chili’s customer service phone number?

The commonly listed Chili’s customer service and My Chili’s support number is 1-800-983-4637. Chili’s also directs guests to the official online Guest Support form for most restaurant, rewards, gift card, and order issues.

What are Chili’s customer service hours?

Chili’s Rewards terms list phone support at 1-800-983-4637, Monday through Friday, 8:00 a.m. to 5:00 p.m. CST.

How do I contact Chili’s about a bad restaurant experience?

Contact the restaurant involved when possible, then submit the issue through the official Chili’s Guest Support form. Include the location, date, time, receipt or check number, order method, and details of what happened.

How do I report a Chili’s app or online order problem?

Use Chili’s Guest Support and include your order number, restaurant location, account email, payment amount, and screenshots with private details covered.

How do I get help with My Chili’s Rewards?

Use the Chili’s Guest Support form or call 1-800-983-4637 for account, reward, login, duplicate account, or reward-redemption problems.

Do Chili’s gift cards expire?

Chili’s gift card FAQ says Chili’s gift cards do not expire and do not carry fees. Use the Chili’s gift card page to check a balance or get gift card help.

Where can Chili’s gift cards be used?

Chili’s gift card FAQ says gift cards can be used at Chili’s Grill & Bar and Maggiano’s Little Italy restaurant locations in the U.S., Puerto Rico, Guam, and on U.S. military bases overseas.

Where is Chili’s headquartered?

Chili’s is part of Brinker International, Inc. Brinker lists its Restaurant Support Center at 3000 Olympus Blvd., Dallas, TX 75019, with corporate phone 1-972-980-9917.

Does CustomerServiceNumbers.com handle Chili’s orders or refunds?

No. CustomerServiceNumbers.com is not affiliated with Chili’s and cannot change orders, issue refunds, restore rewards, replace gift cards, or open restaurant cases. Contact Chili’s Guest Support or the restaurant involved directly.

Page Update Note

This Chili’s customer service page was updated on June 27, 2026, to reflect Chili’s official Guest Support form, My Chili’s support phone number and hours, Brinker corporate information, online order guidance, rewards support, gift card support, party platter help, scam warnings, COH link information, and live CSN review information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with Chili’s, Brinker International, Inc., Chilis.com, My Chili’s Rewards, any Chili’s restaurant, any franchise owner, or any company listed on this website.

Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For restaurant orders, app problems, delivery issues, refunds, gift cards, rewards, employment questions, food allergy concerns, or account-specific issues, always verify details directly with Chili’s, Brinker, the local restaurant, the delivery provider, or the appropriate official support route.

Share Your Chili’s Customer Service Experience

Have you contacted Chili’s about a restaurant visit, online order, To-Go pickup, delivery issue, wrong food, missing item, refund, food quality concern, My Chili’s Rewards issue, gift card, party platter, employee concern, or unresolved store complaint? Share your experience below to help other guests.

Privacy reminder: Do not post your receipt number, check number, order number, phone number, email address, delivery address, payment information, gift card number, PIN, My Chili’s account login, employee personal details, or any other sensitive information in a public review.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Chili’s, Brinker International, Inc., Chilis.com, My Chili’s Rewards, any Chili’s restaurant, any franchise owner, or any delivery provider. This page is for informational and consumer-review purposes only. Phone numbers, support routes, restaurant ownership, store hours, menu items, app features, gift card terms, reward rules, delivery options, party platter options, refund policies, and website links can change. Always confirm important details directly with Chili’s Guest Support or the local restaurant involved.