Red Robin customer service can assist with restaurant complaints, incorrect or missing orders, food-quality concerns, refunds, delivery problems, Royalty rewards, gift cards, catering and allergen questions. The fastest support route depends on where and how the order was placed.
Red Robin Customer Service
- Guest and Royalty assistance: 1-877-733-6543
- Guest Relations form: Submit a Red Robin complaint or question
- Local restaurant telephone numbers: Red Robin restaurant locator
- Gift-card support: 1-888-272-6528
- Catering-order assistance: 1-833-224-5340
Red Robin does not currently publish universal live-agent hours for its general customer-service number. For an active pickup, delivery or dine-in problem, call the restaurant involved before submitting a corporate complaint form.
Red Robin Support by Issue
| Issue | Best support route |
|---|---|
| Missing, incorrect or cold order | Call the restaurant immediately |
| Dine-in service complaint | Restaurant manager, followed by Guest Relations |
| RedRobin.com or app order | Restaurant first, then Red Robin Guest Relations |
| DoorDash, Uber Eats or another delivery platform | Delivery platform for payment or delivery problems; restaurant for food preparation |
| Missing Royalty points or reward | Royalty account and Guest Relations form |
| Gift-card balance or redemption problem | 1-888-272-6528 |
| Catering order | 1-833-224-5340 or the selected restaurant |
| Allergen or food-safety concern | Restaurant manager immediately, followed by Guest Relations |
Red Robin Restaurant Complaints
For a problem involving a particular restaurant, begin with that restaurant’s manager. This is especially important for an active order, incorrect check, missing food, long delay, cleanliness concern or employee-service complaint.
Use the official Red Robin restaurant locator to obtain the location’s current telephone number and hours. Prepare the following information:
- Restaurant address or location name
- Date and approximate time of the visit
- Order, receipt or check information
- Whether the order was dine-in, pickup, curbside or delivery
- Names or descriptions needed to identify prior conversations
- Photographs of damaged, incorrect or questionable food
- The resolution being requested
If the manager cannot resolve the concern, submit it through the Red Robin Guest Relations form. Ask for a case or reference number and retain any response.
Missing, Incorrect or Poor-Quality Orders
Inspect pickup and delivery orders as soon as possible. If an item is missing, incorrect, undercooked, damaged or substantially different from what was ordered, photograph the food, packaging and receipt before discarding anything.
Call the restaurant while the order can still be verified. Explain whether you are requesting the missing item, a remake, a correction or a refund review. Immediate replacements may depend on restaurant hours, distance and whether the order was placed directly or through another company.
Keep the order route clear
Red Robin can investigate food prepared by its restaurant, but the company that accepted payment may control the refund. Save the Red Robin order number, delivery-platform receipt, payment record and screenshots.
Red Robin Delivery Refunds
If the order was placed directly through RedRobin.com or the Red Robin app, start with the restaurant that prepared it and then use Guest Relations if the matter remains unresolved.
If DoorDash, Uber Eats or another third-party platform accepted the payment, use that platform’s support tools for a missing delivery, driver problem, cancellation, duplicate charge or refund request. Also notify the restaurant when the complaint involves food preparation, packaging or missing restaurant items.
Do not submit multiple refund requests to different companies without explaining who collected the payment and what response has already been received.
Red Robin Food-Safety Complaints
Food-safety warning
Stop eating food that appears undercooked, contaminated or unsafe. Seek appropriate medical help for a serious allergic reaction, choking, significant illness or other emergency. Customer Service Numbers cannot determine whether food is safe or provide medical treatment.
Photograph the food, packaging and receipt when this can be done safely. Record the restaurant, visit time, menu items and symptoms without publishing private medical information. Report the concern to the restaurant manager and Red Robin Guest Relations promptly.
For an unresolved sanitation or foodborne-illness concern, consumers may also contact the local or state health department responsible for the restaurant’s location.
Red Robin Allergen Information
Red Robin provides an official Allergen Menu and Customizer that filters menu options for ingredients such as gluten, dairy, peanuts, tree nuts, soy, eggs, fish and shellfish.
Tell the restaurant about an allergy before ordering and confirm the request with the server or takeout employee. Review the current allergen information for the exact restaurant and customized meal.
Cross-contact warning
Red Robin meals are prepared in shared kitchens. Menu notices state that certain items may be prepared alongside foods containing gluten and that fried foods may share cooking oil with products containing animal ingredients. An online filter cannot guarantee that cross-contact will never occur.
Red Robin Royalty Support
Red Robin Royalty members earn points on eligible purchases when properly signed in or identified during the transaction. Current program information is available through the Red Robin Royalty page and Royalty FAQ.
- Eligible purchases generally earn one point for each qualifying dollar.
- A $10 reward is generally issued after earning 100 points.
- The $10 reward normally expires 90 days after issuance.
- Points may expire after 365 days without a qualifying purchase.
- Only one reward generally may be redeemed per visit.
- Missing purchase credit must generally be requested within 30 days.
- Each adult Royalty account requires a unique telephone number.
Discounts, taxes, gratuities, alcohol, gift cards, merchandise, catering, donations and third-party delivery purchases generally do not earn points. Review the current Red Robin Royalty terms for complete restrictions.
Missing Royalty Points
Keep the receipt and submit the request within 30 days of purchase. Provide the check number, restaurant, date, qualifying subtotal and Royalty account information through Guest Relations. Purchases made before the account was registered may not qualify for retroactive credit.
Reward or Account Problems
Take screenshots showing the missing reward, error message or account balance. Confirm that the correct email address and unique telephone number are attached to the account. Do not publish the account email address, password or full receipt in a public review.
Red Robin Gift-Card Support
Red Robin gift-card balance and customer service questions can be directed to 1-888-272-6528. Customers can also purchase cards and use the balance tool through the official Red Robin gift-card page.
- Gift cards are accepted at participating U.S. Red Robin locations.
- Online redemption requires a gift card that has a PIN.
- A card without a PIN can generally be used for dine-in or To-Go pickup.
- Gift cards are not valid for third-party delivery-platform payments or online catering payments.
- Cards may take up to 24 hours after purchase to activate.
- Red Robin gift cards do not expire or have inactivity fees.
- A lost or stolen card may be replaced only up to its remaining balance when the card number and satisfactory proof of purchase are available.
Gift-card security: Never publish a complete gift-card number or PIN. Customer Service Numbers cannot check balances, replace cards or transfer gift-card funds.
Red Robin Catering Support
For help placing a catering order, call 1-833-224-5340 or visit the official Red Robin catering page. If the location does not display an online catering option, call that restaurant directly.
For an existing catering complaint, retain the catering confirmation, invoice, delivery details, event date, photographs and list of missing or incorrect items. Orders placed through an outside catering marketplace may also require a complaint through that marketplace.
How to Escalate a Red Robin Complaint
- Begin with the restaurant manager for a location-specific issue.
- Use the correct payment provider for a refund involving third-party delivery.
- Submit an unresolved complaint through Red Robin Guest Relations.
- Include the restaurant location, date, receipt, prior contacts and requested resolution.
- Ask for a case number and save the response.
- Request supervisor or operations review if the initial response does not address the documented concern.
Corporate-office information
Red Robin Gourmet Burgers, Inc. lists its headquarters at 10000 E. Geddes Avenue, Suite 500, Englewood, CO 80112. The corporate telephone number is 1-303-846-6000.
The headquarters number is not the best first route for an immediate order correction, restaurant refund, Royalty adjustment or gift-card balance. Complete the restaurant and Guest Relations escalation steps first.
Frequently Asked Questions
What is the Red Robin customer-service number?
Red Robin publishes 1-877-733-6543 for customer-service and Royalty-related assistance. General live-agent hours are not currently published.
How do I complain about a Red Robin restaurant?
Speak with the restaurant manager first. If the matter remains unresolved, submit the restaurant location, visit date, receipt information and requested resolution through the official Guest Relations form.
Who handles a missing Red Robin delivery?
For a direct Red Robin order, call the restaurant. If a third-party delivery platform accepted the order and payment, report the missing delivery through that platform as well.
How do I request missing Red Robin Royalty points?
Keep the receipt and submit a Guest Relations request within 30 days. Include the restaurant, date, check number and qualifying purchase details.
What is the Red Robin gift-card support number?
Red Robin gift-card customer service and balance assistance are available at 1-888-272-6528.
Can I use a Red Robin gift card online?
Online redemption requires a qualifying card with a PIN. Cards without a PIN generally must be used for dine-in or To-Go pickup at participating locations.
Does Red Robin guarantee an allergen-free meal?
No restaurant operating a shared kitchen can completely eliminate every cross-contact risk. Use the allergen customizer and speak directly with restaurant staff before ordering.
Is Customer Service Numbers affiliated with Red Robin?
No. CustomerServiceNumbers.com is an independent directory and review website. It cannot access an order, issue a refund, add Royalty points or check a gift-card balance.
Related Customer Service Pages
Red Robin Customer Reviews
Share a firsthand experience involving a Red Robin restaurant, order, refund, delivery, Royalty account, gift card or customer-service response. Explain what happened and whether the company resolved it, but do not publish order numbers, account details, payment information or private medical information.
Page updated August 3, 2026. Customer Service Numbers is an independent customer-service directory and is not affiliated with, endorsed by or authorized by Red Robin Gourmet Burgers, Inc., Red Robin International, Inc. or any Red Robin franchisee.