ZipRecruiter customer service assists employers with paid plans, billing, subscription changes, job postings, candidate management, technical problems and account access. Job seekers can use ZipRecruiter support for application-platform problems, job alerts, profile or résumé settings, account access and suspicious job listings.
ZipRecruiter Customer Service
- Customer-service phone number: 1-877-252-1062
- Employer support availability: ZipRecruiter’s current employer page advertises U.S.-based support 24 hours a day, seven days a week
- Technical-support email: support@ziprecruiter.com
- General customer-service email: cs@ziprecruiter.com
- Contact form and live chat: ZipRecruiter Contact
- Job Seeker Help Center: ZipRecruiter Candidate Support
Support availability can vary by account, service and program. Publisher, partner and international services may use different schedules or contacts. Use the support options shown inside the applicable ZipRecruiter account when available.
ZipRecruiter Support by User and Issue
| Issue | Recommended route |
|---|---|
| Employer billing or subscription | Employer account, telephone support or live chat |
| Canceling a paid employer plan | Account subscription settings and customer service |
| Unauthorized or unexpected charge | Billing support with the charge date, amount and account information |
| Employer job-posting problem | Employer Help Center, telephone, email or live chat |
| Job-seeker application or profile problem | Candidate Help Center and customer service |
| Employer has not responded | Review application status; the hiring employer controls interview decisions |
| Suspicious job or recruiter | Report the posting and preserve screenshots, messages and the job URL |
| Résumé privacy or account deletion | Account privacy settings, Candidate Help Center or privacy request tools |
ZipRecruiter Employer Customer Service
Employers can use 1-877-252-1062, email or live chat for assistance with:
- Paid employer subscriptions and billing
- Free-trial or promotional-plan questions
- Changing a hiring plan or number of job slots
- Posting, editing, pausing or closing a job
- Candidate and application management
- Résumé Database access
- TrafficBoost and promoted-job questions
- Employer login or password problems
- Account restrictions or posting reviews
- Technical errors and applicant-tracking integrations
The official ZipRecruiter contact page lets current customers select an employer help topic and provides telephone, written-message and live-chat options.
ZipRecruiter Subscription Cancellation
Employer plan terms, billing intervals, trial deadlines and cancellation options can vary. Sign in to the employer account and review the current subscription or billing page before the next charge date.
- Record the account email address, company name and current plan.
- Take a screenshot showing the next billing date and current subscription status.
- Use the available cancellation option in the account.
- If no option is available or an error appears, call 1-877-252-1062 or start live chat.
- Ask the representative to confirm the effective cancellation date and whether another charge is scheduled.
- Save the cancellation email, chat transcript or support-case number.
- Check the billing page again after cancellation.
Subscription warning
Do not assume that closing a job advertisement, removing a payment card, ignoring the account or ending use of the service cancels a paid plan. Confirm that the subscription itself shows as canceled and retain written proof.
ZipRecruiter Free-Trial and Renewal Questions
Review the offer displayed when the employer account was created. Record the trial end date, plan selected, expected charge and cancellation instructions. Promotional terms can differ, so information from another customer’s trial may not apply to the account in question.
If a trial charge is disputed, provide customer service with the signup date, account email, offer screenshots, cancellation attempt and charge information. Ask for a written explanation of the plan terms and any refund decision.
ZipRecruiter Refund and Billing Complaints
Refund eligibility depends on the account, plan, charge and applicable terms. Customer Service Numbers cannot promise that ZipRecruiter will reverse a subscription, renewal, TrafficBoost or other employer charge.
Prepare the following before speaking with billing support:
- Employer account email and company name
- Charge date and amount
- Last four digits of the payment method
- Invoice or billing-page information
- Trial or plan signup date
- Cancellation date and confirmation
- Previous case numbers or chat transcripts
- A concise explanation of the requested resolution
Unexpected ZipRecruiter charge
Ask ZipRecruiter to identify the account, plan and billing period connected to the charge. If the business has multiple recruiters or locations, determine whether another authorized user created the subscription before reporting it as fraud.
Unauthorized ZipRecruiter Charges
If no authorized person recognizes the charge, contact ZipRecruiter promptly. Provide only the minimum payment information necessary to locate the transaction. Do not send a complete card number by ordinary email or post it in a public review.
Change the ZipRecruiter password if account access may have been compromised and review authorized users, active jobs and billing details. If ZipRecruiter cannot identify or resolve an unauthorized completed payment, contact the card issuer using the number printed on the card.
ZipRecruiter Job-Seeker Support
Job seekers can use the ZipRecruiter Candidate Help Center for account and platform questions involving:
- Signing in or resetting a password
- Creating or updating a job-seeker profile
- Uploading, replacing or removing a résumé
- Job alerts and email preferences
- Applications submitted through ZipRecruiter
- Application-history or status information
- Mobile-app problems
- Suspicious job postings or recruiter messages
- Closing or deleting a job-seeker account
ZipRecruiter operates the employment marketplace, but the employer or recruiter normally controls interview invitations, hiring decisions, background checks, offers and application follow-up.
ZipRecruiter Application Problems
When an application fails, record the job title, employer, job URL, date, device, browser and exact error message. Take screenshots before refreshing or leaving the page.
Some listings use a ZipRecruiter application, while others may send the applicant to an employer’s separate website. If the error occurs after leaving ZipRecruiter, the employer’s application system may need to provide support.
Application Viewed but No Employer Response
A viewed application or automated status update does not guarantee an interview. ZipRecruiter customer service generally cannot require an employer to reply or explain its hiring decision.
Job Posting Disappeared
A posting may be closed, filled, expired, removed or placed under review. Its disappearance does not by itself prove that it was fraudulent. Preserve the job URL and messages if there are additional warning signs.
ZipRecruiter Résumé and Privacy Settings
Review the résumé, profile and visibility settings before uploading personal information. A résumé generally does not need a Social Security number, banking information, complete birth date or photograph of an identification document.
Remove outdated résumés and check which version is active. Closing an account, stopping job-alert emails and submitting a privacy deletion request are different actions, so verify which action has actually been completed.
Résumé privacy warning
Avoid including a complete home address, Social Security number, driver’s-license number, bank information, passwords or names and private contact details belonging to references. Use the minimum information needed for legitimate employers to evaluate the application.
ZipRecruiter Job Scams and Fake Recruiters
ZipRecruiter’s official Trust & Safety resources address phishing, chat-interview scams, work-from-home scams, identity theft and schemes involving money or package forwarding.
Common job-scam warnings
- A supposed employer requests gift cards, cryptocurrency, wire transfers or payment to receive a job.
- A recruiter sends a check and instructs the applicant to buy equipment or return part of the money.
- The job requires receiving and reshipping packages or transferring money through a personal account.
- The interview occurs only through text, Telegram, WhatsApp or another chat service without verifiable company contacts.
- The salary is unusually high for minimal work and no meaningful screening.
- The recruiter uses a misspelled or unrelated email domain.
- The applicant is asked for banking credentials, a verification code or identity documents before the company is verified.
How to Report a Suspicious ZipRecruiter Job
- Stop communicating and do not send money or additional personal information.
- Preserve the job URL, employer name, screenshots, emails, telephone numbers and payment requests.
- Use the report option on the job listing when available.
- Submit the information to ZipRecruiter customer service or Candidate Support.
- Verify the opening through the employer’s official website and published HR contact.
- If money or account information was sent, contact the bank or card issuer immediately.
- Report financial fraud through ReportFraud.ftc.gov.
- Use IdentityTheft.gov if identity information may have been compromised.
Do not confront a suspected scammer or publicly post your identification, banking information or complete message history.
ZipRecruiter Employer Posting Complaints
Employers whose job was rejected, removed or restricted should review the official ZipRecruiter Job Posting Rules. The rules restrict postings that do not represent legitimate paid employment, including certain unpaid roles, multilevel-marketing opportunities, business opportunities and other prohibited content.
When requesting review, provide the job title, posting ID, company website, business-email domain and an explanation of the legitimate paid position. Do not repeatedly repost a removed job while an appeal or review is pending.
Escalating a ZipRecruiter Complaint
- Use the support route for the correct account type.
- Describe the issue in chronological order.
- Include relevant dates, screenshots, invoices or job-posting identifiers.
- State the resolution being requested.
- Ask for a support-case number.
- Request supervisor, billing or Trust & Safety review when appropriate.
- Follow up through the same case instead of creating multiple unrelated requests.
Information to preserve
Keep cancellation confirmations, invoices, job URLs, application screenshots, recruiter messages, email headers, support transcripts and case numbers. Send copies rather than original or irreplaceable documents.
Frequently Asked Questions
What is the ZipRecruiter customer-service number?
ZipRecruiter customer service can be reached at 1-877-252-1062.
Is ZipRecruiter customer service open 24 hours?
ZipRecruiter’s current employer page advertises U.S.-based support 24 hours a day, seven days a week. Availability may differ for job-seeker, publisher, partner or specialized services.
What is the ZipRecruiter customer-service email?
ZipRecruiter publishes support@ziprecruiter.com for technical support and cs@ziprecruiter.com for general customer-service inquiries.
How do I cancel a ZipRecruiter employer subscription?
Review the subscription settings in the employer account and follow the available cancellation process. If the option is unavailable or unclear, call customer service or use live chat and request written confirmation.
Does closing a job cancel the ZipRecruiter subscription?
Do not assume that closing a job advertisement cancels the paid plan. Verify the subscription status and next billing date separately.
Can ZipRecruiter issue a refund?
Customer service can review a disputed charge, but refund eligibility depends on the account, plan, timing and applicable terms. A refund is not guaranteed.
Can ZipRecruiter tell me why an employer did not respond?
ZipRecruiter may provide available application-status information, but the employer controls interview and hiring decisions and may not provide individualized feedback.
How do I report a fake job on ZipRecruiter?
Preserve the job URL and messages, use the listing’s report option when available, and submit the details to ZipRecruiter Candidate Support or customer service.
Is Customer Service Numbers affiliated with ZipRecruiter?
No. CustomerServiceNumbers.com is an independent directory and review website. It cannot cancel an account, reverse a charge, access an application, remove a résumé or investigate a job listing.
Related Customer Service Pages
ZipRecruiter Customer Reviews
Share a firsthand experience involving ZipRecruiter customer service, employer billing, subscription cancellation, job posting, application, account access or scam report. Explain what happened and whether the issue was resolved, but do not publish account details, payment information, résumés, identification documents or private applicant information.
Page updated August 3, 2026. Customer Service Numbers is an independent customer-service directory and is not affiliated with, endorsed by or authorized by ZipRecruiter, Inc.