For a Seventh Generation product question or complaint, contact the brand with the exact product and purchase details. For a retailer’s order, delivery or checkout problem, start with the seller shown on your receipt.
Seventh Generation customer service: 1-800-211-4279.
Hours: Monday–Friday, 8 a.m.–5 p.m. Eastern, listed as EST by the company. Closed weekends.
Written support: Use the official Contact Us form. The company says its acknowledgment email includes an incident number; check spam if it does not appear.
Support information checked October 17, 2026. CustomerServiceNumbers.com is an independent guide and is not affiliated with Seventh Generation.
What to Have Ready for a Product Complaint
- The full product name, scent or variety, and package size.
- The UPC/barcode and any lot, batch or date code printed on the packaging.
- The retailer, purchase date and receipt or order confirmation.
- A brief description of the problem and photographs of the product, label or packaging where useful.
For a leaking package, faulty dispenser or unexpected product condition, keep the container and label until support tells you what it needs. Describe what you observed and what resolution you are requesting. Do not mail the product anywhere without confirmed instructions.
Returns, Refunds and Retailer Orders
Contact the store or online seller for an order that did not arrive, an incorrect shipment or a checkout charge. Have the receipt and order number available. Ask the seller whether it can accept the return and what condition or proof of purchase it requires.
For a concern with the product itself, ask Seventh Generation to review the package details and explain any available remedy. A product complaint does not automatically establish refund eligibility. Keep any promised replacement or reimbursement terms in writing, including the case number and expected next step.
Ingredients, Product Directions and Availability
Use Seventh Generation’s official product listings to identify the exact formula and product type before asking a question. Compare the listing with the package you have, since similarly named products can differ.
The company’s explanation of product claims discusses labels such as fragrance-free, plant-based and ingredient disclosure. For a question about a particular ingredient or wording on your package, send support the full product name and label details rather than assuming one claim applies across every product.
For use instructions, follow the label on the actual product. Ask customer service to clarify an unreadable label or product-specific instruction; a general brand description does not replace those directions.
How to Follow Up
Save the incident number from the acknowledgment and keep your original message. If no acknowledgment arrives, check spam and confirm the email address entered in the form. You can also call during published hours and explain that you need to locate a submitted case.
If the response does not resolve the issue, summarize what remains unanswered and ask for further review. Reference the same incident number and include any new documentation. CSN’s reader reviews are separate from Seventh Generation’s support system and do not open a company case.
Frequently Asked Questions
Is Seventh Generation customer service open on weekends?
The official contact page lists weekday hours only and says the team is closed on weekends.
Should I contact the retailer or Seventh Generation?
Use the retailer for order fulfillment and store-return questions. Contact Seventh Generation about the product itself, its label or a product-quality concern.
What if I cannot find a lot or batch code?
Keep the packaging and send a clear label photo through the official support process. Ask the representative where the code is located for that product.
Related Customer Service Guides
For related help, see Lysol customer service and Target orders and returns.
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