Lysol customer service assists consumers with product complaints, leaking or damaged containers, broken spray nozzles, dry wipes, unusual product appearance, ingredient questions, Safety Data Sheets, satisfaction-guarantee requests and questions about proper disinfectant use. The main Lysol Consumer Relations number is 1-800-228-4722.
Lysol products are manufactured and marketed by Reckitt. Ordinary returns are generally handled by the store where the product was purchased, while product-quality complaints and qualifying refund or replacement requests can be submitted to Lysol or Reckitt Consumer Relations.
How to Contact Lysol Customer Service
- Lysol Consumer Relations: 1-800-228-4722
- Commonly Published Phone Hours: Monday through Friday, 9:00 a.m.–5:00 p.m. Eastern Time
- Consumer-Care Email: consumercare_usa@reckitt.com
- Lysol Help and Support: Contact Lysol online
- Lysol Frequently Asked Questions: Visit the Lysol FAQ
- Satisfaction Guarantee: Review the Reckitt 60-day guarantee
- Ingredient and Safety Information: Find ingredients and Safety Data Sheets
- Privacy Requests: Review Lysol privacy options
- Reckitt Corporate Office: 1-973-404-2600
- Official Website: www.lysol.com
Hours note: Reckitt consumer-care responses commonly identify telephone availability as Monday through Friday from 9:00 a.m.–5:00 p.m. Eastern Time. The current Lysol support page does not publish formal hours, so verify availability before calling.
Lysol consumer correspondence address:
Reckitt Benckiser LLC
Morris Corporate Center IV
399 Interpace Parkway
P.O. Box 224
Parsippany, NJ 07054-0224
This is a consumer-mail address, not an ordinary product-return center. Do not mail a bottle, aerosol can, wipes container, leaking package or other product unless Lysol provides specific written shipping instructions.
Best Lysol Support Route by Issue
General Lysol Product Question
Call 1-800-228-4722, email consumercare_usa@reckitt.com or use the official Lysol support form.
Before contacting support, gather:
- The full product name
- Container size
- Scent or product variation
- UPC or bar code
- Lot or production code
- EPA registration number, when shown
- Purchase date
- Original retailer
- Receipt or order record
- Description of the question or problem
The lot code and EPA registration number help distinguish products that may have similar labels but different formulas, packaging or approved uses.
Broken Lysol Spray Nozzle
Contact Lysol when a disinfectant spray, cleaner or mist product will not spray, sprays irregularly or has a damaged trigger or aerosol valve.
Before calling:
- Keep the product and packaging
- Record the lot code and UPC
- Photograph the nozzle and container for private support use
- Note whether the product was damaged when opened
- Do not puncture an aerosol can
- Do not transfer the contents to an unlabeled container
Do not attempt to dismantle a pressurized aerosol valve. Ask Lysol whether the product should be returned to the retailer, replaced or handled through the satisfaction guarantee.
Lysol Bottle or Package Is Leaking
Stop using a damaged container when liquid is escaping from the cap, trigger, seam or bottom of the package.
Keep people and pets away from the spill and follow the product label for cleanup, ventilation, storage and disposal. Do not combine the spilled product with another cleaner.
Provide Lysol with:
- Product name and size
- Lot code
- Where and when it was purchased
- Whether it leaked before opening or during normal use
- Whether another item or surface was damaged
- Photographs for private review
Contact the retailer separately when the leak occurred during shipping or damaged other merchandise in a delivered order.
Lysol Wipes Are Dry
Keep the container, lid and remaining wipes. Record whether the package seal was intact and whether the lid closed properly after opening.
Dry wipes can result from packaging damage, a failed seal, improper storage or the container being left open. Contact Lysol with the UPC, lot code, purchase information and approximate number of usable wipes.
Do not add water or another cleaning solution to dried wipes unless the product label specifically directs it. Changing the formula can affect its registered performance and safe-use instructions.
Product Has an Unusual Smell, Color or Texture
Stop using a product that appears materially different from normal, especially when the container is swollen, leaking, damaged or stored under unusual conditions.
Do not test an unfamiliar product by smelling it closely or applying it to skin. Contact Lysol with the product name, lot code, storage conditions, purchase date and photographs.
Reckitt 60-Day Satisfaction Guarantee
Reckitt currently offers a 60-day satisfaction guarantee for qualifying hygiene products, including eligible Lysol products purchased from authorized sellers in the United States.
The guarantee generally applies to:
- The original end-user purchaser
- A product bought from an authorized U.S. seller
- A request submitted within 60 days of purchase
- A customer who provides the information needed to verify the claim
Reckitt may request:
- Proof of purchase
- The product name and lot code
- Photographs of the product or packaging
- A description of the problem
- Mailing of the product or packaging
- Other information needed to investigate the request
Call 1-800-228-4722 to start a guarantee request.
How to Request a Lysol Refund or Replacement
- Keep the product and packaging.
- Find the purchase receipt or online order record.
- Record the UPC and lot code.
- Photograph the product privately if the package is damaged.
- Call Lysol Consumer Relations.
- Ask whether the issue qualifies for a refund or replacement.
- Request a case number.
- Follow the document or shipping instructions provided.
- Save copies of everything submitted.
Reckitt states that the customer may be responsible for costs associated with mailing a product or proof of purchase. Do not ship an aerosol can or leaking chemical product through ordinary mail without receiving compliant shipping instructions.
Unauthorized Seller Purchases
The Reckitt satisfaction guarantee generally excludes products purchased from unauthorized sellers or unauthorized internet sites.
Before buying from an unfamiliar marketplace seller, check:
- The seller’s business name
- Whether the product is intended for the U.S. market
- Packaging condition
- Expiration or production information when applicable
- The seller’s return policy
- Whether the price is unusually low or high
Call Lysol before purchasing when authorized-seller status is uncertain.
Returning Lysol to a Retailer
An ordinary return for an unwanted, incorrect or recently purchased product is generally handled by the store that sold it.
Contact the retailer for:
- A product ordered by mistake
- An incorrect item in a pickup or delivery order
- A package damaged during retailer shipping
- A missing item
- A store refund or exchange
- A pricing or coupon problem
- A third-party marketplace order
Contact Lysol or Reckitt for:
- A manufacturing or packaging concern
- A failed nozzle or trigger
- Dry wipes in a sealed container
- An unusual odor, color or consistency
- Ingredient or Safety Data Sheet questions
- A possible satisfaction-guarantee request
- Questions about correct product use
A retailer return policy and Reckitt’s manufacturer satisfaction guarantee are separate processes.
How to Find the Lysol Lot Code and Product Information
The identifying information may appear on the back label, bottom, neck, cap, can seam or printed area of the package.
Look for:
- Product name
- Container size
- UPC or bar code
- Lot or batch code
- EPA registration number
- EPA establishment number
- Printed production information
Do not publish the complete lot code or photographs showing private purchase information in a public review. Provide those details privately to Lysol when needed for a product investigation.
Lysol Ingredients and Safety Data Sheets
Reckitt maintains an ingredient-information system for products sold in the United States and Canada. Search by the complete product name, brand and variation.
Ingredient and safety information may help with:
- Ingredient questions
- Fragrance concerns
- Workplace documentation
- Safety Data Sheet requests
- Storage and handling
- First-aid information
- Disposal guidance
- Environmental and regulatory information
Visit Reckitt Ingredient Information or contact Lysol when the exact document cannot be located.
A Safety Data Sheet is not a substitute for the consumer product label. Always follow the directions printed on the exact package being used.
Using Lysol Products Safely
Lysol sells different types of products, including disinfectant sprays, disinfecting wipes, multi-purpose cleaners, toilet cleaners, laundry sanitizers and air sanitizers. They are not interchangeable.
Always:
- Read the complete product label
- Use the product only for its labeled purpose
- Use it only on approved surfaces
- Follow the required wet-contact time
- Observe ventilation instructions
- Keep the product away from children and pets
- Store it in its original labeled container
- Follow label directions for rinsing and disposal
Do Not Mix Lysol With Other Cleaners
Do not mix a Lysol product with bleach, ammonia, acids, toilet-bowl cleaners, detergents or another household chemical unless the product label specifically instructs you to do so.
Some chemical combinations can release hazardous gases that irritate or injure the eyes, lungs and mucous membranes.
If products were accidentally mixed:
- Move away from the fumes
- Get to fresh air when it is safe to do so
- Do not lean over the container
- Do not add another chemical to neutralize the mixture
- Call Poison Control at 1-800-222-1222
- Call 911 for trouble breathing, collapse, seizure or another severe emergency
Do Not Apply Surface Disinfectants to People
Surface disinfectants should not be sprayed on skin, clothing being worn, food, pets or another person unless the exact product is specifically labeled for that use.
Do not inhale, ingest or inject a disinfectant. Lysol surface products are not medicines and should not be used to treat or prevent illness inside the body.
Food-Contact Surfaces and Toys
Some Lysol labels require food-contact surfaces and plastic toys to be rinsed with potable water after the required treatment time.
Follow the exact label. Do not assume that every wipe, cleaner or spray has the same rinsing instructions.
Surface Compatibility
Some Lysol products are not recommended for surfaces such as:
- Brass
- Copper
- Aluminum
- Unfinished or painted wood
- Leather
- Silk
- Satin
- Rayon
- Certain acrylic plastics
- Other delicate or porous materials
Approved surfaces vary by product. Test an inconspicuous area when the label recommends testing.
Disinfecting Contact Times
A surface generally must remain visibly wet for the full label contact time to achieve the listed disinfecting claim. Wiping the product away immediately may not provide the labeled result.
Contact times can differ based on:
- The exact Lysol product
- The organism named on the label
- Whether the purpose is cleaning, sanitizing or disinfecting
- The surface type
- Whether pre-cleaning is required
Do not copy a contact time from a different Lysol product. Read the current label on the container.
Lysol Disinfectant Spray Support
Contact Lysol for questions involving:
- Aerosol valve failure
- A can that will not spray
- Rust, dents or leakage
- Surface compatibility
- Required contact time
- Use on soft surfaces
- Product odor
- Storage and disposal
Keep aerosol products away from heat, sparks and flames. Do not puncture or incinerate a can, even when it appears empty.
Lysol Disinfecting Wipes Support
Common questions involve:
- Dry wipes
- A broken lid or seal
- Difficulty pulling wipes from the container
- Surface damage
- Disinfecting contact time
- Disposal
Do not flush disinfecting wipes down a toilet. Dispose of used wipes as directed on the package.
Lysol Laundry Sanitizer Support
Lysol Laundry Sanitizer is used differently from surface disinfectants. Follow the laundry-product label for the correct amount, machine compartment, cycle stage and contact time.
Contact Lysol when:
- The cap or bottle leaks
- The product appears different from normal
- The dosage instructions are unclear
- The washing machine does not have the compartment described
- Residue or staining occurred
- You need ingredient or fragrance information
Do not pour a laundry sanitizer into a dispenser or compartment unless permitted by the product and appliance instructions.
Lysol Air Sanitizer Support
Lysol Air Sanitizer is a distinct product category. Do not assume that an ordinary surface cleaner or disinfectant spray is approved for air-sanitizing use.
Follow the Air Sanitizer label regarding:
- Room size
- Spray direction
- Spray duration
- Ventilation
- People and pets
- Ignition sources
- Storage
Possible Lysol Exposure or Reaction
CustomerServiceNumbers.com cannot assess a chemical exposure, allergic reaction or poisoning.
For a possible exposure in the United States:
- Poison Control: 1-800-222-1222
- Online Poison Control: www.poison.org
- Severe Emergency: Call 911
Have the product container or label available. Tell the specialist the exact product, route of exposure, approximate amount, time of exposure, age of the affected person and current symptoms.
Lysol in the Eyes
Follow the first-aid instructions on the product label and contact Poison Control for case-specific guidance. Remove contact lenses only as directed and do not place another chemical in the eye.
Lysol Was Swallowed
Do not induce vomiting unless a medical professional or Poison Control specifically tells you to do so. Call Poison Control promptly and keep the product label available.
Lysol Was Inhaled
Move away from the product and obtain fresh air when it is safe. Call Poison Control for guidance. Call 911 for severe coughing, breathing difficulty, collapse, seizure or inability to awaken.
Skin Irritation
Stop using the product and follow the label’s first-aid instructions. Seek medical guidance when irritation is severe, persistent or accompanied by other symptoms.
Lysol Product Recall or Safety Notice
Keep the product name, UPC, lot code and receipt when you receive a recall or safety notice.
Verify notices through:
- The official Lysol or Reckitt website
- The original retailer
- The U.S. Consumer Product Safety Commission when applicable
- The Environmental Protection Agency for disinfectant registration and label information
Do not use, discard or return an affected product until you have reviewed the official remedy instructions. Chemical products may require special handling or disposal.
Privacy Requests and Marketing Messages
Reckitt accepts privacy questions through its privacy portal, consumer-care email and telephone number. Identity verification may be required before an access, correction or deletion request can be completed.
Consumers can also use the unsubscribe link in Lysol marketing emails. Unsubscribing from advertising does not prevent necessary customer-service, safety or legal communications.
Information to Gather Before Contacting Lysol
- Complete product name
- Product type and scent
- Container size
- UPC
- Lot or production code
- EPA registration number
- Purchase date
- Original retailer
- Receipt or order record
- Photographs for private support use
- Description of the product condition or incident
- Previous case number
- The resolution being requested
Do not post receipts, lot codes, home addresses, medical information, telephone numbers, case numbers, payment information or private support correspondence in a public review.
How to Escalate a Lysol Complaint
- Keep the product, packaging and receipt.
- Record the UPC, lot code and EPA registration number.
- Call Lysol at 1-800-228-4722.
- Explain the issue in chronological order.
- State whether you are requesting information, a refund, replacement or product investigation.
- Ask for a case number.
- Email photographs or documents privately when requested.
- Request supervisor review when the first response does not address the documented issue.
- Save emails, mailing records and refund or replacement confirmations.
- Contact the retailer separately when its delivery or return policy controls the transaction.
For a possible poisoning or immediate medical concern, contact Poison Control or emergency services rather than waiting for ordinary consumer-relations assistance.
About Lysol and Reckitt
Lysol is a Reckitt hygiene brand offering disinfecting sprays, wipes, multi-purpose cleaners, toilet products, laundry sanitizers, air sanitizers and other cleaning products.
Lysol’s published consumer correspondence address is:
Reckitt Benckiser LLC
Morris Corporate Center IV
399 Interpace Parkway
P.O. Box 224
Parsippany, NJ 07054-0224
Reckitt’s current North America headquarters is:
Reckitt
100 Metro Boulevard
Nutley, NJ 07110
Neither address should be used for an unapproved product return or hazardous-material shipment.
Lysol Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Lysol customer-service reviews. There is not yet enough CSN feedback to identify reliable satisfaction or complaint patterns.
If you have contacted Lysol, consider leaving a review below. A helpful review should explain:
- The Lysol product involved
- Where and approximately when it was purchased
- Whether the issue involved packaging, a nozzle, wipes, scent, ingredients, a refund or product use
- Which support route was used
- Whether a case number was provided
- How long it took to receive a response
- Whether a refund, replacement or other resolution was provided
Related Retailer Customer Service Pages
Frequently Asked Questions About Lysol Customer Service
What is the Lysol customer-service phone number?
Call Lysol Consumer Relations at 1-800-228-4722.
What are Lysol customer-service hours?
Reckitt consumer-care responses commonly list telephone hours as Monday through Friday from 9:00 a.m.–5:00 p.m. Eastern Time. Verify current availability before calling.
Does Lysol offer email support?
Yes. Reckitt publishes consumercare_usa@reckitt.com for U.S. hygiene-product consumer inquiries.
Does Lysol offer refunds?
Qualifying products purchased by original end users from authorized U.S. sellers may be covered by Reckitt’s 60-day satisfaction guarantee. Proof of purchase and other documentation may be required.
Can I return Lysol to the store?
Store returns are subject to the original retailer’s policy. Contact the retailer for a recent unwanted, incorrect or delivery-damaged purchase.
What should I do if a Lysol bottle leaks?
Stop using the damaged container, follow the label for safe handling and contact Lysol with the product name, lot code, purchase information and photographs.
What should I do if Lysol wipes are dry?
Keep the container and remaining wipes and contact Lysol with the UPC, lot code and purchase information. Do not add water or another chemical to the container.
Where can I find Lysol ingredients or a Safety Data Sheet?
Use Reckitt’s official ingredient-information website or contact Lysol Consumer Relations.
Can Lysol be mixed with bleach or ammonia?
No product should be mixed with another cleaner unless the exact label specifically instructs it. Mixing bleach-containing formulas with ammonia, acids or certain other chemicals can release hazardous gases.
Can Lysol be sprayed on skin?
Surface disinfectants should not be applied to skin or another person. Use each product only as its label directs.
Do food-contact surfaces need to be rinsed?
Some Lysol labels require food-contact surfaces and toys to be rinsed with potable water after treatment. Follow the exact product label.
How long must Lysol remain wet?
The required contact time varies by product, surface and organism. Read the label on the exact package rather than using instructions from another Lysol product.
Who should I call after a possible Lysol exposure?
Call Poison Control at 1-800-222-1222. Call 911 for severe breathing problems, collapse, seizure or inability to awaken.
Who owns Lysol?
Lysol is owned and marketed by Reckitt.
Where is Lysol located?
Lysol lists a consumer-mail address at 399 Interpace Parkway in Parsippany, New Jersey. Reckitt’s current North America headquarters is at 100 Metro Boulevard in Nutley, New Jersey.
Page Update Note
This Lysol customer-service page was reviewed and updated in July 2026 to verify the main Consumer Relations number, add Reckitt’s consumer-care email, replace outdated telephone hours, distinguish the Parsippany consumer-mail address from Reckitt’s Nutley headquarters, add the 60-day satisfaction guarantee, cover retailer returns, damaged packaging, failed nozzles, dry wipes, ingredient and Safety Data Sheet requests, add product-use, chemical-mixing and exposure guidance, remove unsupported review claims, report the current CSN review count and strengthen escalation and privacy information.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004. CSN is an independent consumer website and is not affiliated with Lysol, Reckitt, any retailer, the Environmental Protection Agency, Poison Control or any healthcare provider.
Our goal is to help consumers identify the correct support route, understand current complaint and refund procedures and share customer-service outcomes that may help others. Telephone numbers, hours, product formulas, labels, guarantees, addresses and support procedures can change. Verify important information through Lysol, Reckitt, the original retailer and the label on the exact product.
Share Your Lysol Customer Service Experience
Have you contacted Lysol about leaking packaging, a failed nozzle, dry wipes, an unusual scent, ingredient information, a Safety Data Sheet, a refund, replacement or product-use question? Share your experience below and explain which support route you used and whether the matter was resolved.
Privacy reminder: Do not post your address, email address, telephone number, receipt, complete lot code, customer-service case number, payment information, medical records, photographs of children or private support correspondence in a public review.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Lysol, Reckitt, any retailer, the Environmental Protection Agency, Poison Control or any healthcare provider. This page is provided for informational purposes and to document consumer customer-service experiences.
CustomerServiceNumbers.com cannot approve refunds, replace products, evaluate chemical exposure, provide medical advice, interpret every product label, investigate manufacturing issues or process privacy requests. Those matters must be handled through Lysol, Reckitt, the original retailer, Poison Control, emergency services, a healthcare professional or another appropriate official organization.