MAACO customer service can assist with paint and collision-repair questions, local center concerns, warranties and unresolved complaints. Estimates, active repairs and workmanship concerns should normally begin with the MAACO center performing the work.
- Customer Service: 1-877-855-1180
- Local Center Phone Number: Use the contact information on your estimate, repair order or MAACO location page.
- Customer Service Form: Submit a MAACO Customer Service Request
- Location Finder: Find a MAACO Center
- National Warranty: Review MAACO’s Warranty Policy
- Official Website: MAACO.com
How to Contact MAACO Customer Service
Call MAACO Customer Service at 1-877-855-1180 or submit a request through the company’s online Customer Service form.
MAACO does not currently publish one set of national Customer Service hours. Local center hours vary, and each location’s current schedule is provided through the MAACO location finder.
Use the national Customer Service route for:
- Unresolved local center complaints
- Help locating the center involved
- Questions about an inter-shop warranty claim
- Concerns that local management has not addressed
- General questions about MAACO services or policies
Contact the MAACO Center That Performed the Work
MAACO centers are locally operated. Contact the center shown on the estimate, invoice or repair order for:
- Appointment and estimate questions
- Repair status and completion dates
- Paint colors and finish options
- Preparation and bodywork questions
- Replacement-part availability
- Hidden or additional damage
- Insurance-claim coordination
- Vehicle pickup and payment
- Workmanship and warranty inspections
The center performing the repair issues the warranty and is responsible for initially reviewing concerns about its paint or bodywork.
MAACO Estimates and Repair Orders
MAACO offers online estimate tools, but online pricing is nonbinding because the tool cannot evaluate the vehicle’s exact condition. An official estimate requires an in-person vehicle inspection.
Before authorizing work, request a written, itemized estimate that identifies:
- Body panels being repaired or replaced
- Preparation and sanding included
- Rust, peeling or previous paint damage
- Paint service and finish selected
- Areas that will and will not be painted
- Parts, labor and additional charges
- Estimated completion date
- Applicable workmanship and material warranty
- How hidden damage or price changes will be authorized
MAACO says the final price can change when hidden damage is found or parts costs increase. The center should contact the customer to discuss the available options before performing additional chargeable work.
Inspecting Your Vehicle After MAACO Repairs
Inspect the vehicle carefully before accepting it. Examine the paint and bodywork in adequate lighting and compare the completed work with the itemized repair order.
Check for:
- Paint color and gloss consistency
- Overspray on trim, glass or wheels
- Areas omitted from the repair order
- Panel alignment and gaps
- Visible sanding or preparation marks
- Paint runs, peeling, cracking or unusual contamination
- Warning lights or mechanical concerns following collision work
- Missing trim, emblems or personal items
MAACO Warranty Claims
Keep both the itemized repair order and the final paid invoice. MAACO states that the repair order activates the warranty, and both documents may be required for an inter-shop warranty claim.
Warranty coverage varies according to the service, materials, parts and preparation purchased. MAACO’s current policy includes examples such as:
- Panel repairs: One-year limited coverage against shrinking or cracking, subject to the policy’s conditions.
- Structural repairs: Materials are generally covered for as long as the customer owns the vehicle, subject to exclusions.
- Rust repairs: Generally covered for 90 days.
- Surface reconditioning: Generally covered against rust for 90 days when listed on the estimate.
- Mechanical parts related to accident repairs: Generally covered for 90 days or 3,000 miles, whichever occurs first.
- Completely stripped panels: Certain qualifying anti-cracking coverage may apply for three years.
These are summaries, not substitutes for the written warranty. Coverage can be affected by subsequent accidents, pre-existing conditions, customer-performed bodywork, ownership transfers and services excluded from the repair order. Review the complete MAACO warranty policy.
What If You Move Away From the Original Center?
If you move and are no longer within 50 miles of the center that performed the work, call 1-877-855-1180. MAACO can direct you to another center for inspection.
Bring copies of the original itemized repair order and paid invoice. The inspecting center must determine whether the condition qualifies under the applicable warranty.
How to Escalate a MAACO Complaint
- Contact the MAACO center that performed the work.
- Ask for the owner, general manager or center manager.
- Provide the repair-order number, invoice, vehicle information and completion date.
- Describe the concern and identify the repair-order item involved.
- Request an in-person inspection and document the appointment date.
- State the resolution requested, such as rework, inspection, repair completion or a written warranty decision.
- If local management does not resolve the complaint, call 1-877-855-1180 or use the official Customer Service form.
- Keep all estimates, repair orders, invoices, photographs, messages and previous responses.
Ask for important decisions and promises in writing. If the center denies warranty coverage, request the specific warranty provision or repair-order exclusion supporting the decision.
MAACO Insurance and Collision-Repair Concerns
For insurance-related repairs, retain the insurer’s estimate, claim number, supplement approvals and communications between the adjuster and repair center.
Determine whether the disputed issue involves:
- Work MAACO agreed to perform
- Work approved by the insurance company
- Hidden damage requiring a supplement
- A deductible or customer-authorized upgrade
- A part or procedure the insurer declined to cover
Contact both the center and assigned insurance adjuster when responsibility is unclear. A complaint about claim handling or insurance coverage may need to be escalated through the insurer rather than MAACO.
MAACO Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published MAACO reviews. Therefore, there is not enough visible CSN feedback to describe a positive or negative review pattern.
Customers can leave a review describing a recent estimate, paint job, collision repair, warranty claim or Customer Service experience. Include the city and state of the center, approximate service date, work performed and steps taken to resolve the concern.
Do not publish a VIN, license-plate number, insurance-policy information, claim number, payment information, home address or private employee information.
MAACO Corporate Office and Parent Company
MAACO is part of Driven Brands. Driven Brands lists the following corporate headquarters information:
Driven Brands Holdings Inc.
440 S. Church Street, Suite 700
Charlotte, NC 28202
1-704-377-8855
The corporate office is not a repair facility and cannot inspect a vehicle. Contact the local MAACO center and national Customer Service before using the headquarters information for escalation.
Related Auto-Repair Customer Service Pages
MAACO Customer Service FAQs
What is the current MAACO Customer Service number?
MAACO currently publishes 1-877-855-1180 as its Customer Service number.
Is 1-800-523-1180 still MAACO’s main number?
MAACO’s current official Customer Service page and warranty information publish 1-877-855-1180. Use the currently published number rather than the older listing.
Who handles a complaint about a MAACO paint job?
Begin with the MAACO center that performed the paint job. The performing center issues the warranty and is responsible for initially inspecting workmanship concerns.
How quickly should I report a paint or workmanship problem?
Report it when collecting the vehicle. If a proper inspection is not possible, MAACO asks customers to return preferably the next business day or arrange a reinspection within five business days.
Do I need my MAACO repair order for a warranty claim?
Yes. Keep the itemized repair order and paid invoice. MAACO states that the repair order activates the warranty, and both documents may be required for an inter-shop claim.
Is a MAACO online estimate guaranteed?
No. MAACO states that online estimates are nonbinding. An official estimate requires an in-person inspection of the vehicle.
Are all MAACO center hours the same?
No. Hours vary by center. Use the official location finder to verify the telephone number and operating hours for the location involved.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not associated with MAACO, MAACO Franchising, Inc. or Driven Brands. This page provides independently researched contact information and a public review section.
MAACO does not provide repair, inspection or warranty services through this website. Contact the center performing the work or MAACO Customer Service directly for estimates, active repairs, warranty claims and complaints.