Lycos customers may need help accessing a paid Lycos Mail account, resetting a password, reviewing a recurring charge, canceling service, managing a domain, restoring a suspended account, or maintaining a Tripod or Angelfire website. Lycos remains active, but support is primarily provided through online self-service pages and support tickets rather than a public customer-service telephone line.
How to Contact Lycos Customer Service
- Submit a support ticket: Lycos Support Request
- Check ticket status: Lycos Ticket Status
- Help Center: Lycos Help Center
- Support email: support@support.lycos.com
- General Lycos.com contact form: Contact Lycos.com
- Privacy inquiries: privacy@www.lycos.com
- Corporate directory and legal fax contact: 1-617-331-1647
- Official website: Lycos.com
Lycos states that it does not currently offer telephone customer support. The 617 number is published for the corporate directory and legal matters. It should not be treated as a Mail, password, billing, domain, Tripod, or Angelfire support line.
Lycos Address
Lycos, Inc.
177 Huntington Avenue, Suite 1703 #60001
Boston, MA 02115-3151
This address appears in current Lycos legal and privacy materials. It is best used for authorized legal or customer correspondence after the normal support process has been attempted. It is not presented as a walk-in help desk, computer-repair location, records counter, or destination for devices and storage media.
The former address at 137 Newbury Street should not be used for new correspondence.
Lycos Company and Ownership Information
Current Lycos terms and privacy materials identify Lycos, Inc. as the operator of the Lycos Network. The same privacy page still refers to Ybrant Digital Ltd. as a parent company. Brightcom Group states that Ybrant later used the LYCOS Internet name and was renamed Brightcom Group in 2018.
Those disclosures do not provide a clear, newly dated statement confirming the exact present parent-subsidiary structure of Lycos, Inc. For that reason, this page identifies Lycos, Inc. as the service operator and treats the Ybrant and Brightcom relationship as documented corporate history rather than making a stronger current ownership claim.
Lycos Services That Remain Active
Current Lycos pages continue to provide access or support information for:
- Lycos.com search and web content
- Paid Lycos Mail accounts
- Lycos Domains
- Tripod website hosting and publishing
- Angelfire website hosting and publishing
- Lycos Weather
- Domain-based email services
These products use different account pages and support categories. Identify the exact product in the ticket subject and description.
Best Support Route by Issue
- Lycos Mail login: Use the official password-reset link, then submit a Mail support ticket if recovery fails.
- Mail billing or cancellation: Sign in, open My Account, and review the billing-information page.
- Suspended paid Mail account: Update the payment method promptly and submit a ticket.
- Lycos domain: Sign in to Lycos Domains or submit a domain-support ticket.
- Tripod or Angelfire: Select the correct hosting product in the Help Center.
- Search-result removal: Contact the original publisher and the underlying search provider as well as Lycos.
- Privacy request: Use privacy@www.lycos.com.
- Copyright or abuse report: Use Lycos’s specialized copyright or abuse route.
Information to Gather Before Contacting Lycos
- The Lycos member name or account username
- The secondary email address associated with the account
- The affected product, such as Mail, Domains, Tripod, or Angelfire
- The approximate date the problem began
- The exact error message
- The browser, device, or email application being used
- The billing date and general charge amount
- The domain or website address, when relevant
- The existing support-ticket number
- The cancellation, restoration, correction, or other resolution requested
Do not place passwords, reset links, verification codes, complete payment-card numbers, domain authorization codes, private email content, or unpublished website files in an ordinary support description.
Lycos Mail Is a Paid Service
Lycos ended free Mail service in 2018. New and continuing Lycos Mail accounts are paid subscriptions.
The current Lycos Mail login page advertises:
- 5 GB of email storage
- Domain and address blocking
- Virus scanning
- Spam filtering
- No graphical inbox advertising
- POP3 and IMAP access
Lycos help materials list monthly, yearly, and three-year plans. The last-published amounts are $4.95 monthly, $19.95 yearly, and $49.95 for three years. Because the pricing articles are older, confirm the current price, renewal term, and payment schedule on the official purchase page before subscribing.
Lycos Mail Billing and Cancellation
Paid Mail customers can review billing information from their account:
- Sign in to Lycos Mail.
- Select My Account.
- Select the billing-information link.
- Review the active service and saved payment method.
- Use the available upgrade, downgrade, or cancellation option.
- Save the confirmation and transaction record.
The billing area also provides prior transactions and printable receipts. Lycos does not publish a broad satisfaction or automatic-refund guarantee in the accessible Mail help materials. A customer disputing an unintended renewal should cancel promptly, submit a ticket, identify the transaction date and amount, and state the requested resolution.
Canceling or failing to renew a paid mailbox can lead to suspension and eventual deletion. Export important messages before ending service.
Suspended and Deleted Mail Accounts
Lycos says that a paid Mail account enters a suspended state when payment is not made on time.
- The account remains suspended for approximately 30 days.
- After another 30 days, the account and stored messages may be deleted.
- The published process therefore allows approximately 60 days from the missed payment to restore the account by paying.
Do not rely on the full period when important messages are involved. Update the payment method and submit a ticket as soon as a suspension occurs. Once a mailbox is deleted, Lycos may be unable to recover its contents.
Password and Account Recovery
Use the official password-reset link on the Lycos Mail sign-in page. A working secondary email address is important because Lycos uses it for account recovery.
If the secondary address is no longer available, support may request additional information to establish ownership. Restoration is not guaranteed when the customer cannot provide sufficient verification.
Do not pay an outside company claiming it can unlock a Lycos account. Never give a password, reset link, one-time code, or payment information to someone who contacts you unexpectedly.
POP, IMAP, and SMTP Settings
POP and IMAP access require a paid Lycos Mail Plus account.
- POP server: pop.lycos.com, port 995, SSL/TLS enabled
- IMAP server: imap.lycos.com, port 993, SSL/TLS enabled
- SMTP server: smtp.lycos.com, port 465, SSL/TLS enabled
- Username: The complete @lycos.com email address
Confirm that the account works in Lycos webmail before troubleshooting Outlook, Apple Mail, Thunderbird, or a mobile application. Third-party application compatibility is not guaranteed.
Lycos Domains and Domain Email
Lycos Domains continues to maintain support information for domain registration, transfers, DNS, forwarding, verification, and domain-based email.
For a domain problem:
- Sign in to the Lycos Domains account.
- Confirm the domain expiration and renewal status.
- Check the registrant email address.
- Review nameserver, DNS, and forwarding settings.
- Submit a domain-support ticket.
A domain can be suspended when required registrant verification is not completed. Keep the registrant email current and respond to verification notices promptly.
Lycos’s domain-email help materials describe a base plan with one mailbox and three forwarding addresses for $3.95 per year, with additional units at the same price. Those materials also describe a 90-day sequence after expiration before mailboxes and forwards are deleted. Confirm current pricing and timing in the account because the support article may not reflect later changes.
Tripod and Angelfire Support
Tripod and Angelfire remain represented in Lycos’s current network, login navigation, and Help Center. Support tickets should identify:
- The Tripod or Angelfire member name
- The website address
- The editor, FTP client, or publishing tool used
- The approximate date the site stopped working
- Whether the issue affects editing, publishing, billing, FTP, or domain connection
Download copies of important files before changing plans or canceling. Lycos may be unable to restore deleted pages, mailboxes, or files after an account closes.
Lycos Search Results
Lycos states that an outside search provider supplies its search feed. Lycos may therefore be unable to remove a page permanently from the underlying index.
For an unwanted result:
- Contact the website that originally published the page.
- Ask the underlying search provider to update or remove the listing.
- Submit the exact Lycos result URL through Lycos support.
A search-result complaint is different from deleting a Lycos Mail, Domains, Tripod, or Angelfire account.
Back Up Important Mail and Website Content
Customers should not treat a hosted mailbox or free website as their only copy of important information. Before canceling, changing payment details, transferring a domain, or moving to another provider, download messages, export contacts, copy website files, save DNS records, and preserve billing receipts.
POP downloads, FTP copies, and local exports can reduce the risk of permanent loss, but users should verify that the backup actually opens before changing the account. A support ticket may help resolve an active problem, but Lycos does not guarantee that deleted messages, expired domain mailboxes, or removed website files can be restored.
Privacy, Copyright, and Abuse Reports
Privacy inquiries can be sent to privacy@www.lycos.com. Lycos may require identity verification before accessing, correcting, or deleting personal information.
Copyright and abuse reports should use the specialized routes shown on Lycos’s contact and Help Center pages. Include the exact URL and a factual explanation. Do not include more personal information than the request requires.
Marketing opt-out, account deletion, and cancellation of a paid subscription are separate actions. Complete each applicable process and retain confirmation.
Security and Scam Warnings
Be cautious of messages claiming that a Lycos mailbox, domain, or website will be deleted immediately unless the customer calls an unfamiliar number or provides sensitive credentials.
Lycos support should not need:
- A password or one-time authentication code
- A complete payment-card number in a public ticket
- A domain-transfer authorization code unless the customer initiated a transfer
- Remote access to a computer through an unsolicited call
- Payment through gift cards, cryptocurrency, or wire transfer
How to Escalate a Lycos Complaint
- Submit a ticket under the correct Lycos product.
- Save the ticket number and automatic confirmation.
- Reply through the same ticket rather than opening duplicates.
- Provide screenshots that do not expose passwords or payment details.
- State the exact correction, cancellation, restoration, or refund requested.
- Use privacy@www.lycos.com for privacy matters.
- Use the corporate address only after the normal support route has been attempted.
- Contact the payment provider regarding an unauthorized or unresolved charge after documenting the merchant dispute.
Lycos Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Lycos reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer judgment.
Until moderated reviews are submitted, this page should not claim that users commonly praise or complain about nostalgia, Mail reliability, website hosting, billing, limited functionality, technical support, or product updates.
Frequently Asked Questions
Does Lycos have a customer-service phone number?
No public telephone support line is currently offered. Use the Lycos Help Center and ticket system.
What is 1-617-331-1647?
Lycos publishes it for its corporate directory and legal fax contact, not ordinary Mail or billing support.
Is Lycos Mail still operating?
Yes. Lycos Mail remains active as a paid email service.
Is Lycos Mail free?
No. Lycos ended free Mail accounts in 2018.
How do I cancel Lycos Mail?
Sign in, open My Account, select the billing-information page, and use the available cancellation option.
What happens if I stop paying?
Lycos says a paid mailbox is suspended for approximately 30 days and may be deleted 30 days later.
Does Lycos still support Tripod and Angelfire?
Yes. Both remain listed in Lycos’s current network and Help Center.
Where is Lycos located?
Lycos publishes 177 Huntington Avenue, Suite 1703 #60001, Boston, Massachusetts 02115-3151 for legal and customer correspondence.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has published customer-service information and consumer reviews since 2004. The site is independent and is not owned or operated by Lycos, Lycos, Inc., Lycos Mail, Lycos Domains, Tripod, Angelfire, Brightcom Group, a domain registrar, hosting provider, search provider, or payment processor.
Share Your Experience
Describe the Lycos product, approximate billing or incident date, support route, requested resolution, response, and outcome.
Privacy warning: Do not publish passwords, reset links, verification codes, payment information, domain authorization codes, private email contents, unpublished website files, DNS credentials, complete ticket numbers, or unredacted statements.
Page Update Note
This page was updated on July 28, 2026. The update confirmed that paid Lycos Mail, Domains support, Tripod, Angelfire, and related services remain represented in the current Lycos network; verified ticket-based support without a public customer-service phone line; retained the current Huntington Avenue correspondence address; added cautious pricing language, billing, cancellation, recovery, domain-email, hosting, privacy, security, and escalation guidance; and removed unsupported review themes.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Lycos, Lycos, Inc., Lycos Mail, Lycos Domains, Tripod, Angelfire, Brightcom Group, a search provider, registrar, hosting company, or payment processor. It cannot access accounts, recover passwords, restore deleted mail, cancel subscriptions, issue refunds, change DNS records, recover websites, remove search results, or act on behalf of Lycos.