CareerBuilder Customer Service, Accounts and Job Scam Help

CareerBuilder is an employment website where job seekers can search for openings, upload resumes, create job alerts and apply for positions. Employers use CareerBuilder and its connected Monster recruiting services to advertise jobs and search for candidates.

CareerBuilder’s support structure has changed. CareerBuilder and Monster now share portions of their account, privacy and employer-support systems. Job seekers may therefore encounter official Monster pages when signing in, managing personal information or requesting assistance.

CareerBuilder does not currently display a dedicated general job-seeker telephone number on its main website. Its account-security page lists 1-800-MONSTER for verifying suspicious contacts, while its privacy notice provides a separate number for personal-data requests. Use the support route that matches the issue rather than assuming one number handles every type of request.

How to Get CareerBuilder Customer Service

• Search Jobs: CareerBuilder Job Search
• Upload or Manage a Resume: CareerBuilder Resume Tools
• Account Security: CareerBuilder Account Management
• Resume Privacy: CareerBuilder Resume Security
• Job-Search Security: CareerBuilder Security Center
• Delete or Access Personal Data: CareerBuilder Personal Data Request
• Privacy Contact Information: CareerBuilder Privacy Contacts
• Employer Recruiting Services: CareerBuilder and Monster Employer Services
• Employer Contact Form: Monster Employer Support
• Terms and Conditions: CareerBuilder Terms of Use

CareerBuilder’s Current Status and Monster Relationship

CareerBuilder is still operating as a job-search website. CareerBuilder and Monster combined their operations before their former parent company entered a bankruptcy sale process in 2025. The CareerBuilder and Monster job-board assets were subsequently acquired by BOLD.

CareerBuilder’s current Terms, updated in 2026, identify MCB Puerto Rico LLC as the provider of the service. CareerBuilder’s website now uses shared Monster systems for certain sign-in, privacy, support and employer functions.

As a result:

• A CareerBuilder sign-in request may continue through an official Monster identity page.
• CareerBuilder’s Help link may open a Monster candidate-support system.
• CareerBuilder employer services are now presented through Monster.
• CareerBuilder’s privacy policy lists both CareerBuilder and BOLD contact information.

Before entering account credentials, check that the browser is on an official careerbuilder.com, monster.com or identity.monster.com domain. Do not enter a password on a similar-looking or misspelled website.

CareerBuilder Job-Seeker Account Help

Job seekers may need assistance with:

• Signing in or resetting a password.
• Changing the account email address.
• Uploading or replacing a resume.
• Adjusting resume visibility.
• Stopping unwanted job-alert emails.
• Removing an old profile.
• Reporting unauthorized account access.
• Reporting a suspicious recruiter or job listing.

Begin by signing in through CareerBuilder.com. Because CareerBuilder uses Monster’s identity system, the login process may move to an official Monster domain. If the password does not work, use the password-reset option associated with the same email address used to create the account.

If an account may have been compromised:

1. Change the password immediately.
2. Use a unique password that is not shared with another website.
3. Review the resume, profile, messages and contact information for unauthorized changes.
4. Remove information that should not be publicly visible.
5. Check the email account associated with CareerBuilder for unauthorized access.
6. Save screenshots of suspicious messages or account activity.
7. Review CareerBuilder’s official account-security guidance.

CareerBuilder states that it will not call and ask for an account username or password. Its current account-management page lists 1-800-666-7837 for verifying a caller claiming to represent the service.

How to Change CareerBuilder Resume Visibility

CareerBuilder provides different resume-visibility options. The exact labels can change, but its current privacy information describes three general settings:

• Visible to Employers: Registered employer customers may find the resume and view the available contact information.
• Not Visible to Employers: The resume remains available for applications but is not searchable by recruiters.
• Hide Contact Details: Recruiters may find the resume, but direct contact information is hidden when it has not been included within the resume document itself.

A privacy setting cannot remove personal information written directly inside an uploaded resume. Before uploading a resume, remove:

• Social Security and national identification numbers.
• Driver’s-license information.
• Bank-account or payment-card information.
• Passwords and security answers.
• Date of birth.
• Unnecessary medical or sensitive personal information.

Choosing “Not Visible to Employers” is different from deleting the account. A private resume can still be used when applying for a specific job.

How to Delete a CareerBuilder Account or Personal Data

CareerBuilder directs account and personal-data deletion requests through its official privacy-request form.

To request deletion:

1. Open the CareerBuilder Personal Data Request page.
2. Enter the name and email address associated with the account.
3. Select the option requesting deletion of personal data.
4. Complete the required email-verification process.
5. Save the confirmation and any request number.

CareerBuilder states that its privacy team responds to verified data requests within the period required by applicable law and displays a 30-day response timeframe on the request page.

Account deletion may remove the CareerBuilder job-seeker profile and resumes held within the provider’s active systems. However, it cannot retrieve copies of a resume already downloaded or retained by an employer or recruiter. Some information may also remain temporarily in security backups or be retained when legally required.

For assistance with privacy rights, call 1-833-971-0574 or email riskandcompliance@careerbuilder.com. This contact information is for privacy and personal-data matters, not general application-status questions.

How to Stop CareerBuilder Job Alerts and Emails

To reduce or stop job-alert and marketing emails:

1. Sign in to the account associated with the emails.
2. Open the notification, communication or job-alert settings.
3. Disable individual searches or alerts that are no longer wanted.
4. Update broader email and marketing preferences.
5. Use the unsubscribe link in a legitimate CareerBuilder or Monster message when account access is unavailable.

Deleting an alert does not delete the resume or account. Likewise, making a resume private may not stop marketing messages. Review each setting separately and save proof of the changes.

Be cautious with an unexpected unsubscribe link. Open CareerBuilder directly in the browser when the sender or destination appears suspicious.

CareerBuilder Employer and Billing Support

CareerBuilder’s current employer services are integrated with Monster recruiting products. Employers can use the official Monster employer website for job advertising, resume searches, candidate management, product information and sales assistance.

Employer support options include:

• Employer Telephone: 1-800-666-7837, or 1-800-MONSTER
• Employer Contact Form: Submit an Employer Support Request

Have the company name, employer-account email, invoice number, job-posting ID, subscription information and disputed charge available.

Current Monster self-service subscription information says eligible subscriptions can be canceled through Company Settings, with cancellation taking effect at the beginning of the next monthly subscription period. Legacy CareerBuilder contracts, customized employer agreements and enterprise services may have different cancellation or renewal requirements. Review the signed agreement, invoice and renewal notice before requesting cancellation.

Job seekers should contact the hiring employer—not CareerBuilder—to ask about an application decision, interview schedule, background check or offer. CareerBuilder hosts listings and application tools but generally does not make hiring decisions for the companies advertising positions.

How to Report a Suspicious CareerBuilder Job or Recruiter

Warning signs can include:

• An interview conducted only through text messaging or an encrypted chat application.
• An unusually high salary for simple remote work.
• A recruiter using a free or misspelled email domain.
• A request for bank details, identification documents or a Social Security number before the employer has been verified.
• A check sent to purchase equipment from a designated vendor.
• A request to transfer money, cryptocurrency or gift-card numbers.
• Pressure to act immediately or keep the opportunity confidential.
• A job description copied from a legitimate employer but paired with different contact information.

If a listing or recruiter appears suspicious:

1. Stop sending information or money.
2. Save the job URL, employer name, messages, email headers and payment instructions.
3. Search for the job independently on the employer’s official website.
4. Contact the employer using contact information obtained independently.
5. Review the CareerBuilder Security Center.
6. Read the Federal Trade Commission’s job-scam guidance.
7. Report financial fraud through ReportFraud.ftc.gov.
8. Report suspected internet crime to the FBI Internet Crime Complaint Center.

If banking or payment information was provided, contact the financial institution immediately. Change compromised passwords and monitor affected accounts.

How to Escalate a CareerBuilder Complaint

1. Identify whether the matter concerns a job-seeker account, employer account, personal data or suspected fraud.
2. Use the corresponding official route instead of sending the same request to every department.
3. Provide the account email, relevant URL, dates and screenshots without including passwords or full identification numbers.
4. State the resolution requested, such as restored access, removed resume, deleted data, corrected employer charge or investigated listing.
5. Save forms, confirmation messages, case numbers and replies.
6. Follow up using the original case or request number.
7. For an unresolved privacy matter, call 1-833-971-0574 or email riskandcompliance@careerbuilder.com.
8. For written privacy correspondence, use MCB Puerto Rico LLC, City View Plaza II, Suite 6000, Guaynabo, PR 00968.

Do not mail a payment, résumé, identification document or general application inquiry to the privacy address.

CareerBuilder Customer Reviews and Complaints

CustomerServiceNumbers.com currently has no published CareerBuilder customer reviews. With zero reviews, there is not enough CSN feedback to calculate a meaningful rating or identify a supported complaint pattern involving accounts, resumes, job alerts, employers, billing or suspicious listings.

For related job-search support information, see:

• Indeed customer service
• ZipRecruiter customer service
• LinkedIn customer service

CareerBuilder Customer Service FAQs

What is the CareerBuilder customer service phone number?

CareerBuilder does not currently advertise one dedicated general job-seeker phone number on its main website. Its account-security information lists 1-800-666-7837, or 1-800-MONSTER, for verifying suspicious contacts. Privacy and personal-data requests can be made at 1-833-971-0574.

Is CareerBuilder still operating?

Yes. CareerBuilder.com remains an active job-search website. CareerBuilder and Monster now share parts of their sign-in, privacy, support and employer-service systems.

Why does CareerBuilder send me to a Monster page?

CareerBuilder and Monster operate through connected systems. An official CareerBuilder login, support or employer link may continue through a Monster domain. Verify the complete domain before entering credentials.

How do I delete my CareerBuilder account?

Submit a request through CareerBuilder’s official personal-data form and select the option to delete personal information. Complete the email-verification process and retain the confirmation.

How do I hide my CareerBuilder resume?

Sign in and change the resume or profile visibility to “Not Visible to Employers” or the current equivalent. This keeps the resume available for applications while preventing it from being searchable by recruiters.

Can CareerBuilder remove a resume already downloaded by an employer?

No. CareerBuilder’s privacy notice explains that account deletion cannot remove copies already downloaded or retained by recruiters, employers or other third parties.

How do I stop CareerBuilder job alerts?

Sign in and disable unwanted alerts under the account’s job-alert or communication settings. A legitimate email may also include an unsubscribe link. Removing an alert does not delete the account or resume.

How do I check whether a CareerBuilder recruiter is legitimate?

Locate the employer’s official website independently and contact the company using contact information published there. Do not rely solely on telephone numbers or links supplied by the recruiter.

Where should employers get CareerBuilder support?

CareerBuilder employer services are now integrated with Monster. Employers can call 1-800-666-7837 or use the official Monster employer contact form.

Where is CareerBuilder located?

CareerBuilder’s current privacy notice identifies its service provider as MCB Puerto Rico LLC and lists City View Plaza II, Suite 6000, Guaynabo, PR 00968. This replaces the outdated Chicago address in the previous CSN post.

Is CustomerServiceNumbers.com affiliated with CareerBuilder?

No. CustomerServiceNumbers.com is an independent customer-service information and review website and is not affiliated with CareerBuilder, Monster, BOLD or MCB Puerto Rico LLC.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate company contact information and share customer-service experiences since 2004. CSN is independent and cannot access CareerBuilder accounts, remove resumes, stop job alerts, investigate recruiters, modify employer subscriptions or delete personal data.

CareerBuilder’s ownership, account systems and support routes have changed. Verify important information through the official CareerBuilder or Monster website before sharing personal information, responding to a recruiter or paying for an employer service.

Share Your CareerBuilder Customer Service Experience

Have you contacted CareerBuilder about an account, password, resume, job alert, data-deletion request, employer charge or suspicious job listing? Share your experience below to help other CareerBuilder users.