Star Magazine customer service can help with print subscriptions, missing issues, mailing-address changes, renewals, automatic billing, cancellations, refunds, gift subscriptions and other subscriber concerns.
Star’s current official customer-service route is email and online account management. Email star@subscriptioncustomerservice.com or sign in to the Star Subscription Manager. The older telephone number previously listed on this page is not currently published on Star’s official contact page.
Star Magazine Customer Service Contacts
- Subscription customer-service email: star@subscriptioncustomerservice.com
- Published customer-service hours: Monday-Friday, 9 AM-6 PM; the official page does not specify a time zone
- Star Subscription Manager: Manage a Star Magazine Subscription
- Subscribe, renew or give a gift: Official Star Subscription Site
- Star Magazine contact page: Official Contact Information
- Digital editions: Star Digital Editions
- Star VIP Access: Star VIP Access
- Subscription-site accessibility assistance: 1-866-640-3540
- Accessibility page: Report a Subscription-Site Accessibility Barrier
- Publisher: MediaCo LLC
- Publisher address: MediaCo LLC, 45 Rockefeller Plaza, Suite 2000, New York, NY 10111
- Official website: StarMagazine.com
The accessibility number and accessibility feedback form are for website-accessibility concerns. Star’s accessibility page states that ordinary subscription questions will not be answered through that form.
The former address at 4 New York Plaza and the former general number 1-877-566-5831 should not be treated as Star’s current verified subscription contacts.
Is Star Magazine Still Published?
Yes. Star remains an active celebrity and entertainment magazine with current print issues, an official subscription website, digital editions and online content.
Current subscription offers describe a 52-issue annual print subscription.
Star publishes coverage involving:
- Celebrity news
- Entertainment
- Television
- Movies
- Music
- Fashion
- Lifestyle
- Celebrity interviews and photographs
Subscription prices and promotional discounts can change. Review the total price, number of issues, renewal terms and delivery estimate before submitting an order.
Who Publishes Star Magazine?
Star’s current official website identifies MediaCo LLC as its publisher and states that Star is part of MediaCo.
The official subscription-ordering site is operated by Contrix Inc. under license from MediaCo LLC.
The companies have different roles:
- MediaCo LLC: The publisher identified by Star’s current website and subscription terms
- Contrix Inc.: The third-party company that operates the subscription-ordering site and forwards orders to the publisher
- Subscription fulfillment provider: May manage account records, address changes, missed issues, cancellations and refunds
Contrix is not the publisher and should not be described as Star Magazine’s corporate parent.
Older references to American Media, Inc. or a360media reflect previous publishing structures and should not be used as Star’s current corporate contact information.
Choose the Correct Star Magazine Support Route
- Print subscription purchased directly from Star: Use the Subscription Manager or email star@subscriptioncustomerservice.com.
- Missing print issue: Report it through the Subscription Manager or subscription email.
- Mailing-address change: Update the address through the Subscription Manager.
- Cancel automatic renewal: Use the Subscription Manager or email customer service.
- Refund for unmailed issues: Cancel the direct subscription and request the remaining refund.
- Gift subscription: Use the purchaser or recipient information connected with the gift order.
- Digital edition: Use the account or platform through which digital access was purchased.
- Star VIP Access: Use the account and billing route shown in the VIP purchase confirmation.
- Subscription purchased through Amazon or another seller: Contact the seller that accepted the payment.
- Newsstand copy: Contact the retailer for a damaged or incorrectly priced individual issue.
- Website accessibility concern: Use the accessibility form or call 1-866-640-3540.
- Editorial or website-content concern: Use the current Star contact and editorial-policy pages rather than the subscription manager.
Information to Have Before Contacting Star Magazine
- Subscriber name
- Mailing address
- Previous mailing address
- Email address used for the order
- Subscription account number
- Order date
- Renewal date
- Payment amount
- Last four digits of the payment card
- Issue dates that did not arrive
- Gift purchaser’s name and email
- Subscription seller or agency
- Cancellation confirmation
- Previous customer-service messages
- The address correction, cancellation, refund or replacement requested
Share account and payment details only through official private support channels.
Do not publish account numbers, mailing labels, home addresses, payment information, renewal notices, login credentials or private correspondence in a public review.
How to Find a Star Magazine Subscription Account
Open the Star Subscription Manager and follow the account-identification instructions.
The account may be located using information such as:
- Subscriber name
- Mailing address
- Email address
- Account number printed on the mailing label
If the account cannot be found:
- Check the spelling and formatting of the subscriber’s name.
- Try the address used when the subscription was originally ordered.
- Try another email address that may have been used.
- Check whether the subscription was purchased by someone else as a gift.
- Confirm whether the order was placed through Star or a third-party seller.
- Email customer service with the available information.
Do not create a new subscription merely because the existing account cannot immediately be located.
How to Change a Star Magazine Mailing Address
Use the Star Subscription Manager to update the mailing address.
Have ready:
- Subscriber name
- Current address
- New address
- Account number when available
- Effective moving date
Submit the change before moving because magazine labels and postal files may be prepared in advance.
Continue checking the former address until the new address begins appearing on the mailing label.
Submitting a postal forwarding request does not always replace the need to update the magazine subscription directly.
Star Magazine Has Not Arrived
Before reporting a missing issue:
- Confirm that the subscription has started.
- Review the first-issue delivery estimate shown when the order was placed.
- Confirm the mailing address in the Subscription Manager.
- Ask household members.
- Check with a mailroom or building office.
- Confirm that the subscription has not expired.
- Report the missing issue through the Subscription Manager or by email.
Include the issue date or cover date that did not arrive.
One missing issue may involve postal delivery. Repeated missing issues can indicate an address, label, account-status or local-delivery problem.
New Star Magazine Subscription Has Not Started
New subscriptions do not normally begin with the issue currently displayed at a store.
The order page provides an estimated first-issue date at checkout.
If the estimated date has passed:
- Confirm that the order was accepted.
- Check whether the payment completed.
- Search for the subscription confirmation.
- Confirm the delivery address.
- Check whether the subscription was purchased through another company.
- Contact subscription customer service.
Do not place another order until the first one has been identified.
How to Renew Star Magazine
Use the official renewal page or the existing Subscription Manager.
Provide the same subscriber name and mailing address used by the current subscription so the renewal can be added to the existing account.
Before paying:
- Confirm the current expiration date.
- Confirm whether automatic renewal is already active.
- Review the number of issues.
- Review the total price.
- Check whether the offer is from Star or a third-party agency.
- Save the receipt.
A renewal submitted with different account information can create a duplicate subscription rather than extending the original account.
Duplicate Star Magazine Subscriptions
Duplicate subscriptions can occur when:
- A renewal is entered as a new subscription.
- A gift subscription and personal subscription overlap.
- Different versions of the subscriber’s name are used.
- A third-party agency submits another order.
- An automatic renewal processes after a separate renewal was purchased.
Contact customer service with both mailing labels, account numbers and expiration dates.
Ask whether the subscriptions can be combined or whether one should be canceled and refunded.
Do not post photographs of complete mailing labels publicly.
Does Star Magazine Automatically Renew?
Current individual subscription offers state that the subscription automatically renews unless the subscriber opts out.
The current ordering language says:
- Service and delivery continue without interruption.
- The subscription renews at the lowest publicly available rate on the Star website.
- A reminder is sent at least 45 days before the payment card is charged.
- The subscriber may opt out by contacting customer service.
The renewal price may differ from the introductory price.
Save the original order terms and renewal notice.
How to Stop Star Magazine Automatic Renewal
- Sign in to the Subscription Manager.
- Review the renewal status.
- Turn off automatic renewal when the option is available.
- Email star@subscriptioncustomerservice.com if the option cannot be found.
- Ask for written confirmation.
- Save the confirmation and date.
- Monitor the payment account around the former renewal date.
Stopping automatic renewal prevents a future term from renewing. It may not immediately cancel issues that have already been paid for.
How to Cancel Star Magazine
Subscribers who purchased through the official Star subscription site may cancel at any time through the Subscription Manager or by contacting customer service.
To cancel:
- Locate the subscriber account.
- Review the expiration and renewal status.
- Select the cancellation option or email customer service.
- State whether the request is to stop renewal only or end the current subscription.
- Request the refund for unmailed issues when applicable.
- Ask for written confirmation.
- Save the date and response.
A subscription purchased through another seller must usually be canceled through that seller.
Star Magazine Refund Policy
The current direct-subscription offer states that customers may cancel and receive a refund for all unmailed issues remaining in the subscription.
The refund policy applies to subscriptions purchased through the official Star subscription site.
Current terms state that:
- The subscription can be canceled at any time.
- The refund covers unmailed issues.
- The credit is returned to the original payment method.
- Customers should allow approximately one billing cycle for the refund to appear.
A third-party agency can have a different cancellation or refund policy.
Star Magazine Refund Has Not Arrived
Have ready:
- Cancellation date
- Customer-service confirmation
- Original payment method
- Refund amount promised
- Last issue received
- Payment statement
Allow the stated billing-cycle period before escalating.
If customer service confirms that the refund was processed but the credit is missing, contact the card issuer or bank with the refund date and reference information.
Star Magazine Gift Subscription Help
A gift subscription may use different purchaser and recipient information.
Have ready:
- Gift purchaser’s name
- Purchaser email
- Recipient name
- Recipient mailing address
- Gift order date
- Receipt
Current gift offers do not automatically renew unless the purchaser chooses to turn on automatic renewal.
The gift recipient may not have access to the purchaser’s billing information.
Star Magazine Gift Subscription Never Arrived
Confirm:
- The recipient’s complete address
- The estimated first-issue date
- Whether the gift announcement was separate from the magazine delivery
- Whether the order was accepted
- Whether the recipient already had a subscription
Contact customer service using both the purchaser and recipient information.
Avoid ordering a duplicate gift until the original order is located.
Star Magazine Subscription Purchased From Another Company
Magazine subscriptions may be sold by:
- Amazon
- A magazine subscription agency
- A fundraising seller
- A rewards or loyalty program
- A school or nonprofit campaign
- A third-party renewal company
The seller that accepted payment may control:
- Order status
- Cancellation
- Refunds
- Automatic renewal
- Promotional pricing
Star may be able to locate the fulfillment account after it is created, but it may not be able to refund a payment collected by another seller.
Star Magazine Digital Edition Help
Star offers an official digital-edition platform.
Digital access can differ from a print subscription.
Before contacting support, identify:
- Where the digital subscription was purchased
- Email address used
- Device type
- Browser or app
- Issue that will not open
- Exact error message
- Whether print access was supposed to include digital access
A print mailing-label account number may not automatically function as a digital login.
Use the billing platform that processed the digital purchase when cancellation or refund authority remains with that platform.
Star VIP Access Help
Star VIP Access is separate from an ordinary mailed print subscription.
Check:
- Purchase confirmation
- Membership email
- Billing frequency
- Renewal terms
- Login email
- Cancellation instructions
Do not assume that canceling print delivery also cancels a separate VIP or digital product.
Contact the billing platform shown on the VIP receipt when account self-service is unavailable.
Unfamiliar Star Magazine Charge
An unfamiliar transaction may involve:
- New print subscription
- Automatic renewal
- Gift subscription
- Digital edition
- Star VIP Access
- Subscription agency
- Purchase by another authorized cardholder
- A delayed charge for an earlier order
Review:
- Email receipts
- Star Subscription Manager
- Renewal reminders
- Amazon and app-store subscriptions
- Gift purchases
- Household card users
Contact the company shown on the complete statement descriptor.
If the completed charge remains unauthorized, contact the card issuer promptly.
Star Magazine Renewal Notice or Invoice Scam
Be cautious with renewal notices that:
- Demand immediate payment
- Threaten collection action
- Use a company name unrelated to Star or MediaCo
- Request payment by gift card, cryptocurrency or wire transfer
- Do not identify the current subscription expiration date
- Use an unfamiliar payment website
- Claim a refund requires remote access to a computer
Verify the subscription through the official Star Subscription Manager before paying.
A third-party renewal offer is not necessarily an invoice from the publisher.
How to Contact Star About Editorial Content
Subscription customer service handles delivery and billing rather than editorial disputes.
For a concern involving:
- Article accuracy
- Photograph attribution
- Copyright
- Website content
- Corrections
- Editorial standards
Use Star’s current Contact Us, masthead, editorial-policy or legal pages.
Include the article title, URL, publication date and a concise description of the concern.
Do not send an editorial complaint to a subscription processor and expect it to change an article.
Star Magazine Privacy Requests
Star’s website and subscription-ordering platform publish separate privacy policies.
A request may involve:
- Access to personal information
- Correction
- Deletion
- Advertising choices
- Cookie preferences
- California privacy rights
The subscription-ordering site is operated by Contrix on behalf of MediaCo LLC, while the main Star website has its own publisher privacy policy.
Use the privacy page connected with the service where the information was submitted.
A privacy request does not automatically cancel a paid subscription.
Star Subscription Website Accessibility Help
Call 1-866-640-3540 or use the accessibility feedback form when a disability-related barrier prevents use of the subscription website.
Include:
- Page URL
- Feature being used
- Device and browser
- Assistive technology
- Description of the barrier
- Alternative assistance requested
The accessibility page states that ordinary subscription customer-service messages will not be answered through its accessibility form.
How to Escalate a Star Magazine Complaint
- Identify whether the issue involves print, digital, VIP access or a third-party seller.
- Locate the subscription account and receipt.
- Use the Subscription Manager.
- Email star@subscriptioncustomerservice.com.
- State the missing issue, billing error, cancellation or refund problem clearly.
- Request written confirmation.
- Keep emails, renewal notices, mailing labels and payment records.
- Contact the third-party seller when it accepted the payment.
- Contact the payment provider promptly for an unauthorized transaction.
- Send concise publisher correspondence to MediaCo LLC, 45 Rockefeller Plaza, Suite 2000, New York, NY 10111, when normal support remains unresolved.
Do not mail subscription payments, returns or sensitive financial records to the publisher address unless Star provides specific written instructions.
A review submitted to CustomerServiceNumbers.com does not contact Star, change an address, replace an issue, stop automatic renewal, cancel a subscription or issue a refund.
Star Magazine Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Star Magazine customer reviews. The current rating is 0 out of 5 based on zero reviews.
There is not enough CSN review data to identify a current positive or negative customer-service trend.
Future reviews may help readers understand experiences involving:
- Subscription customer-service response
- Missing issues
- Address changes
- Subscription renewals
- Duplicate subscriptions
- Automatic-renewal charges
- Cancellations
- Refunds
- Gift subscriptions
- Digital editions
- VIP Access
- Third-party subscription sellers
Because no Star reviews have been submitted to CSN, statements about what subscribers usually praise or complain about would be speculative.
Frequently Asked Questions About Star Magazine Customer Service
Is Star Magazine still published?
Yes. Star remains active with current weekly print issues, online content, digital editions and subscription offers.
What is the current Star Magazine customer-service number?
Star’s official Contact Us page currently lists subscription email support rather than a general subscription telephone number.
Is 1-877-566-5831 still Star Magazine’s official number?
That number is not currently published on Star’s official Contact Us page. Use the Subscription Manager or email star@subscriptioncustomerservice.com.
What is Star Magazine’s customer-service email?
Email star@subscriptioncustomerservice.com.
What are Star Magazine customer-service hours?
The official contact page lists Monday-Friday from 9 AM to 6 PM but does not specify a time zone.
How do I change my Star Magazine address?
Sign in to the Star Subscription Manager and update the mailing address.
How do I report a missing Star Magazine issue?
Use the Subscription Manager or email subscription customer service with the subscriber information and missing issue date.
How do I cancel Star Magazine?
Cancel through the Subscription Manager or email customer service.
Can I get a Star Magazine refund?
For subscriptions purchased through Star’s official subscription site, the current policy offers a refund for unmailed issues after cancellation.
How long does a Star refund take?
The official policy says to allow approximately one billing cycle for the credit to appear.
Does Star Magazine automatically renew?
Current individual subscription offers automatically renew unless the subscriber opts out. Star says a reminder is sent at least 45 days before the card is charged.
Does a Star gift subscription automatically renew?
Current gift offers do not automatically renew unless the purchaser chooses to turn automatic renewal on.
How many issues are included in a Star subscription?
The current annual print offer describes 52 issues.
Who publishes Star Magazine?
Star’s current official pages identify MediaCo LLC as the publisher.
Is American Media still the publisher of Star?
No. American Media is historical information. Star’s current website identifies MediaCo LLC.
What is Contrix Inc.?
Contrix operates Star’s subscription-ordering site under license from MediaCo LLC and processes orders on the publisher’s behalf. Contrix is not the publisher.
Where is Star Magazine located?
Star’s current Contact Us page lists MediaCo LLC at 45 Rockefeller Plaza, Suite 2000, New York, NY 10111.
What is the Star accessibility number?
Call 1-866-640-3540 for subscription-site accessibility assistance. It is not the ordinary subscription-support line.
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Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share genuine support experiences since 2004. We independently organize official contact routes, subscription policies, cancellation information, refund guidance and reader-submitted reviews.
We are not owned by Star Magazine, MediaCo LLC, Contrix Inc., a subscription agency, digital-edition provider, retailer or payment processor.
Share Your Star Magazine Customer Service Experience
Have you contacted Star about a missing issue, address change, renewal, duplicate subscription, automatic charge, cancellation, refund, gift subscription or digital-access problem?
Leave a factual review below and explain where the subscription was purchased, the support route used, approximate response time and whether the issue was resolved.
Comments are moderated. Do not include subscription account numbers, photographs of mailing labels, home addresses, payment details, renewal notices, login credentials, private correspondence or personal information about a customer-service representative.
Page Update Note
This Star Magazine customer-service page was reviewed and fully updated on July 20, 2026.
The update confirmed that Star remains actively published, removed the unverified legacy telephone number, added the current subscription email and manager, replaced the former New York Plaza address with MediaCo LLC’s current Rockefeller Plaza address and corrected the publisher information.
The page now includes current guidance for missing issues, address changes, direct and third-party subscriptions, automatic renewal, gift subscriptions, cancellations, refunds, digital editions, VIP Access, privacy, accessibility and complaint escalation.
Unsupported review claims were removed because CustomerServiceNumbers.com has not yet received a Star Magazine review.
Last Updated: July 20, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Star Magazine, MediaCo LLC, Contrix Inc., a magazine subscription agency, digital-edition platform, retailer or payment processor. Star does not provide customer support through this website.
Contact information, support hours, subscription prices, issue frequency, automatic-renewal terms, refund policies, digital products, addresses, publishers and fulfillment providers can change. Review the current order confirmation, renewal notice, Subscription Manager and official Star websites.
This page cannot access a subscription, change a mailing address, replace an issue, cancel automatic renewal, authorize a refund, restore digital access or resolve an editorial dispute.