Are you thinking about using Synchrony Bank for your savings accounts, credit cards, or financing needs? Before you do, it’s important to know how to contact their customer service and read what other customers have shared in their reviews, complaints, and ratings. Synchrony Bank offers a wide range of banking services, including savings products and branded credit cards for retailers.
How to Contact Synchrony Bank
If you need assistance with your Synchrony account, here’s how you can contact their customer service:
- Phone Support: Reach Synchrony Bank at 1-866-226-5638 for general banking inquiries or credit card support.
- Email Support: While Synchrony doesn’t offer direct email support, you can manage account inquiries through their secure message system within your account dashboard.
- Live Chat: Available on the Synchrony website for real-time assistance during business hours.
- Customer Service Hours: Support is available Monday through Friday, 8 AM to 10 PM (ET); Saturday and Sunday, 8 AM to 5 PM (ET).
- Corporate Address: Synchrony Bank, 170 West Election Road, Suite 125, Draper, UT 84020, USA
- Website: https://www.synchrony.com
Synchrony Bank Customer Service Reviews, Complaints, and Ratings
Before deciding to use Synchrony Bank for your financial needs, it’s helpful to check the reviews, complaints, and ratings shared by other customers.
Positive Feedback
Many customers appreciate Synchrony for its competitive interest rates on savings products, as well as its wide variety of branded credit cards, which are offered through retailers like Amazon, Lowe’s, and Walmart. Here’s what users often highlight in their reviews:
- High-Yield Savings: Synchrony’s high-interest rates on savings accounts and CDs make them a top choice for people looking to grow their savings.
- Retail Credit Cards: Synchrony offers branded credit cards that provide rewards and financing options for purchases at many major retailers.
- User-Friendly Interface: Customers generally find Synchrony’s online banking platform and mobile app to be intuitive and easy to navigate.
Common Complaints
However, no financial institution is perfect, and there are some common complaints raised by customers:
- Customer Service Delays: Some users have reported that customer service response times can be slow, especially when dealing with disputes or account issues.
- Account Freezes: A number of customers have experienced sudden account holds or freezes, particularly with retail credit cards, often without clear communication from Synchrony.
- Fee Structures: While Synchrony’s savings accounts are generally fee-free, some customers have raised concerns about late fees and interest charges on their branded credit cards.
How Synchrony Bank Compares to Other Banks
Synchrony Bank competes with other online and traditional banks like Ally, Discover, and Capital One. Here’s how they compare:
- Ally Bank: Similar to Synchrony in offering competitive rates for savings accounts, Ally is also known for its robust customer service.
- Discover Bank: While Discover offers high-yield savings products, it also provides cashback debit cards, which Synchrony does not.
- Capital One: Known for its combination of traditional banking and online services, Capital One offers both savings products and a wider variety of credit cards than Synchrony.
Final Thoughts
Synchrony Bank is an excellent option for those seeking high-yield savings accounts or retail credit cards. However, it’s important to consider the reviews, complaints, and ratings to ensure that it meets your needs, especially if you’re relying on their customer service for account management.
Disclaimer About Customer Service Information
At CustomerServiceNumbers.com, we provide a space where you can share your reviews, ratings, and complaints about Synchrony Bank and read about other customers’ experiences.
Note: This website is not officially affiliated with Synchrony Bank. The information and reviews provided are a service from CustomerServiceNumbers.com to help consumers make informed decisions.