At Home Customer Service: Returns, Orders and Store Help

At Home is a home décor retailer offering furniture, rugs, lighting, storage products, bedding, seasonal merchandise, outdoor décor and other household products. Customers commonly seek At Home customer service for returns, refunds, online orders, store pickup, damaged merchandise, store complaints, Insider Perks accounts and credit-card questions.

What to Have Ready Before Contacting At Home

• Your order number, receipt or purchase date
• The store location involved
• The product name, SKU or item description
• Photos of damaged, defective or incorrect merchandise
• Pickup, shipping or delivery confirmation
• Previous support-request or case numbers
• A clear description of the resolution you are requesting

At Home Returns and Refunds

At Home generally accepts returns of unused merchandise in its original packaging within 60 days. Insider Perks members generally receive a 90-day return period when the purchase can be verified through their Insider Perks account or a receipt. A valid ID may be required.

If At Home cannot verify the purchase, it may provide store credit based on the item’s current price. At Home allows up to three returns without a receipt.

Important return restrictions include:

• At Home does not provide exchanges. Customers may return eligible merchandise and make a separate purchase.
• Mattresses and box springs cannot be returned.
• Pillows and cushions must have all original tags.
• Items marked “All Sales Final” cannot be returned.
• Christmas merchandise returned after December 25 may be refunded at its current price.
• Damaged or defective products should be returned to the nearest store within 60 days.

Check the complete At Home return policy before returning merchandise because policies and exclusions can change.

Returning an At Home Online Order

Eligible products shipped to a customer’s home may be returned to an At Home store without a return-shipping charge. Customers can also start a mail return through the digital self-service tools associated with their online order.

Orders delivered by local delivery partners such as Roadie, Instacart or DoorDash must be returned to an At Home store. Review the current At Home return instructions for the available method.

Changing or Canceling an At Home Order

At Home provides only a brief cancellation window, normally a few minutes after an online order is placed. Check the order-history page immediately. If the cancellation option has disappeared, the order is already being processed and generally cannot be changed.

At Home states that it cannot change the products or shipping address after processing begins. Shipping fees generally are not refunded after an order has shipped, even when the customer no longer wants the order. See the current order cancellation instructions.

At Home Store Pickup Help

Customers receive a Ready for Pickup email when an order is available. At Home generally holds pickup orders for four days. If the order is not collected, it may be canceled without a charge.

Customers who need additional time may be able to extend the pickup window through their order history or the link in the pickup email. Review At Home’s store-pickup holding policy.

At Home Store Complaints

For a problem involving an employee, manager, store purchase, return decision, product availability or pickup experience, begin with the store where the incident occurred. Use the At Home store locator to find its direct phone number.

Record the store location, date, approximate time, employee or manager names and the requested resolution. If the store cannot resolve the complaint, submit the details through the At Home Customer Care form.

At Home Insider Perks and Credit Card Support

At Home Insider Perks is the retailer’s loyalty program. The At Home Insider Perks credit card is a separate financial account serviced by Synchrony Bank.

Contact Synchrony Bank at 1-855-411-4729 for credit-card payments, statements, application status, billing-address changes, disputes, chargebacks, late fees, interest rates or credit-limit questions. Do not send credit-card account details to a local At Home store or post them in a public review.

At Home Website Technical Problems

For website, login, checkout or online-order technical problems, email customercareline@athome.com. Include the browser and device being used, the page URL, a description of the problem, screenshots when possible, the preferred store and the selected fulfillment method.

How to Escalate an At Home Complaint

1. Start with the local store for an in-store purchase, return or pickup problem.
2. Use the official Customer Care request form for online orders, deliveries, refunds and unresolved store complaints.
3. Keep receipts, order confirmations, photographs, support emails and case numbers.
4. Ask At Home to confirm the proposed refund, replacement or other resolution in writing.
5. Use Synchrony Bank—not At Home’s corporate office—for credit-card account disputes.
6. For an unresolved corporate-level concern, consult the At Home corporate office and headquarters page.

At Home Customer Reviews and Complaints on CSN

The CustomerServiceNumbers.com At Home page currently has no published customer reviews. Therefore, there is not enough CSN feedback to identify a reliable customer-service trend. A displayed zero means that no rating has been established; it should not be interpreted as a zero-star customer-service score.

Future reviews may address store service, returns, refunds, online orders, pickup experiences, damaged products, delivery issues, Insider Perks or the effectiveness of At Home’s Customer Care request process. Individual reviews describe personal experiences and may not represent every At Home location or transaction.

At Home Customer Service FAQs

What is the At Home customer service phone number?

At Home does not currently publish a general customer-care phone number on its main contact page. Customers are directed to its online support-request form or their local store. The corporate-office number is 1-972-265-6227, but it is not presented as the primary number for routine customer-service issues.

How do I contact an individual At Home store?

Use the At Home store locator to search by ZIP code, city or state. Each location page provides the store’s telephone number, address and current hours.

How long do I have to return something to At Home?

At Home generally provides 60 days for eligible returns. Insider Perks members generally receive 90 days when the purchase can be verified. Exclusions and product-specific restrictions apply.

Can I return an online At Home order to a store?

Yes. Eligible merchandise shipped to a home can generally be returned to an At Home store. Orders completed through local delivery partners must be returned in store.

Can I cancel an At Home order?

Possibly, but the online cancellation window is normally only a few minutes. Check the order-history page immediately after placing the order.

How long will At Home hold a pickup order?

At Home generally holds an order for four days after sending the Ready for Pickup email. Customers may be able to request an extension through their order history or pickup email.

Who handles the At Home credit card?

Synchrony Bank services the At Home Insider Perks credit card. Call 1-855-411-4729 for payments, statements, fees, disputes and other card-account questions.

Where is the At Home corporate office?

At Home Stores LLC lists its address as 9000 Cypress Waters Blvd., Coppell, TX 75019. The corporate-office phone number is 1-972-265-6227.

Is CustomerServiceNumbers.com affiliated with At Home?

No. CustomerServiceNumbers.com is an independent customer-service information and consumer-review website.

Related Customer Service Pages

• HomeGoods Customer Service
• IKEA Customer Service
• The Container Store Customer Service

About At Home

At Home, formerly known as Garden Ridge, is a home décor retailer selling furniture, rugs, wall décor, lighting, bedding, bath products, storage products, seasonal merchandise and outdoor furnishings through stores and athome.com.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com provides independently researched customer-service information, complaint guidance and a place for consumers to share their experiences. Contact routes are reviewed against official company resources whenever possible so readers can choose the most appropriate support channel.

Share Your At Home Customer Service Experience

Have you contacted At Home about a return, refund, online order, damaged item, delivery problem, store pickup, employee complaint, Insider Perks account or credit card? Share your experience below, including the support route used, how long the response took and whether the issue was resolved. Do not include private account or payment information.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with At Home Stores LLC, At Home, Synchrony Bank, athome.com or any At Home store or delivery partner. This page is provided for informational and consumer-feedback purposes only. Phone numbers, addresses, support routes, store hours, return rules, refund terms, delivery policies, rewards benefits, credit-card terms and website links may change. Verify important information directly with At Home or the appropriate service provider before taking action.

At Home does not provide customer service through this website. Contact At Home or Synchrony Bank directly for assistance with products, orders, returns, accounts, payments or complaints.

Last updated: August 14, 2026