VERO customers may need help with an account login, password reset, email or phone-number change, account deletion, privacy setting, blocked user, reported post, verification request, technical problem, or another issue with the VERO social network. VERO provides support primarily through its app and online Help Center rather than a public customer-service phone line.
How to Contact VERO Customer Service
- Customer Service Phone Number: No general public VERO customer-service number is currently published
- Customer Service Email: support@vero.co
- VERO Help Center: VERO Help Center
- Submit a Support Request: Contact VERO Support
- In-App Support: Feed > three-line menu > support option > Contact Support
- Customer Service Hours: VERO does not currently publish fixed support-agent hours; support requests can be submitted through its available support tools
- Company: VERO Labs, Inc.
- Company Address: VERO Labs, Inc., 228 Park Ave S, Suite 131065, New York, NY 10003-1502, USA
- Official Website: VERO.co
VERO is a social networking platform designed around an ad-free, chronological social experience. Users can share photos, videos, music, movies, books, places and other content while controlling who can view individual posts.
Best VERO Support Route by Issue
- Cannot log in: Use the password-reset option from the VERO login screen.
- No longer have access to the account email: Contact support@vero.co for assistance.
- Change email address: Update it through Account Settings and verify the new email address.
- Change phone number: Update the number through Account Settings and complete SMS verification.
- Delete account: Use the Delete Account option in Account Settings.
- Report another user: Open the user’s profile and use the three-dot menu to report the account.
- Report a post: Use the three-dot menu on the specific post.
- Privacy concern: Review Privacy Settings for followers, connections, contact syncing, calls, blocked users and other controls.
- App bug or technical issue: Submit a support request and include the device, operating system, VERO app version and screenshots when useful.
- Account verification: Submit a verification request through Contact Support in the app.
VERO Login and Password Help
If you cannot remember your VERO password, start from the login screen and select Forgot your Password?.
VERO sends password-reset instructions to the email address associated with the account. The reset link is currently valid for 24 hours.
If you no longer have access to the email address originally connected to the VERO account, contact support@vero.co for assistance.
When requesting account help, be prepared to provide:
- VERO username
- Email address associated with the account
- Phone number associated with the account when relevant
- Device type
- Operating-system version
- VERO app version
- Exact error message
- Screenshots when useful
Do not send your password, SMS verification code, password-reset link, or other sensitive credentials to another user or publish them in a public review.
How to Change Your VERO Email or Phone Number
VERO allows members to update both their email address and phone number through Account Settings.
For an email change:
- Open the VERO Feed.
- Open the three-line menu.
- Select Settings.
- Select Account Settings.
- Select the current email address.
- Enter the new email address and follow the verification instructions.
VERO sends a security-code link to the new email address to verify the change.
For a phone-number change, use the same Account Settings area and select the current telephone number. Enter the new number, including the country code, and complete the SMS verification process.
How to Delete a VERO Account
VERO allows members to delete their accounts directly from the app.
To delete an account:
- Open Feed.
- Open the three-line menu.
- Select Settings.
- Select Account Settings.
- Select Delete Account.
- Follow the confirmation prompts.
VERO states that once deletion is confirmed, the account becomes inaccessible and stops appearing to other VERO members. It may take up to two weeks for all associated data to be completely removed from VERO’s servers.
VERO Privacy Settings
VERO provides privacy controls within the app for managing how other members interact with an account.
Available controls include settings involving:
- Connections and followers
- Contact syncing
- Public Webview
- Incoming calls
- Blocked users
- Hidden posts
- Device permissions
To review these options, open Settings and select the relevant Privacy or account-control section.
VERO also allows users to control the audience for individual posts rather than treating every connection in the same way.
How to Report a VERO User or Post
VERO provides reporting tools directly within the app.
To report another member:
- Open the member’s profile.
- Select the three-dot menu in the upper-right area.
- Select Report This User.
- Add information explaining the report.
To report a post, open the post, select its three-dot menu, choose Report Post and add relevant information.
VERO’s Community Guidelines state that its human support team reviews submitted reports.
When reporting harassment, impersonation, scams, spam, threatening behavior or another policy concern, include enough context for the support team to understand what happened. Screenshots can be useful, but avoid unnecessarily distributing another person’s private information.
Blocking Someone on VERO
If you do not want another member to see your content or interact with you, VERO provides a blocking tool.
Open the member’s profile, select the three-dot menu and choose Block this User.
A blocked user can later be unblocked if desired.
Blocking and reporting are different actions. Blocking controls interaction between accounts, while reporting asks VERO to review possible violations of its Community Guidelines.
VERO Account Verification
VERO accepts account-verification requests from individuals, businesses and brands.
Verification begins through the app’s Contact Support option. VERO currently uses identity-verification provider Yoti as part of its verification process.
Individuals may need to provide proof of identity, while businesses and brands may need documentation showing a legitimate connection between the person requesting verification and the organization.
VERO states that usernames and profile names must follow its Community Guidelines and must not be used to impersonate another person or organization.
VERO App and Device Support
VERO currently supports mobile, desktop and public Webview access.
VERO’s current Help Center lists:
- iPhone and iPad: iOS/iPadOS 17 or later
- Android: Android 10 or later
- Windows Desktop: Windows 10 or later
- Mac Desktop: macOS 10.15 or later
New VERO accounts are created through the mobile app. Once an account is active, it can be used on VERO’s supported platforms.
If an app feature stops working, include the operating system, device model and reported app version when submitting a support request. VERO’s online request form specifically provides fields for those technical details.
VERO Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays 0 out of 5 stars based on 0 VERO customer reviews.
Because no VERO reviews have been submitted on this CSN listing yet, there is not enough firsthand CustomerServiceNumbers.com feedback to identify a reliable positive or negative customer-service trend.
Claims about users generally praising VERO’s privacy features or complaining about bugs, account problems or support responsiveness should not be treated as findings from CSN customer reviews when no reviews have been submitted.
If you have contacted VERO support, you can share your own experience below.
How to Escalate a VERO Customer Service Problem
- Check the official VERO Help Center for the specific account or app problem.
- Use Contact Support inside the VERO app when possible.
- If needed, submit a request through the online VERO Help Center.
- If you cannot submit an in-app request, contact support@vero.co.
- Include your username, device information, app version and a clear description of the issue.
- Attach screenshots when they help explain an error or account problem.
- For reports involving another member or post, use the reporting control attached to that account or content so VERO receives the relevant context.
- Keep any support emails or case information until the issue is resolved.
About VERO True Social
VERO is operated by VERO Labs, Inc. The company describes VERO as an ad-free and algorithm-free social network with a chronological feed and user-controlled sharing.
VERO states that the company is majority owned by its co-founders, including CEO Ayman Hariri, Scott Birnbaum and Motaz Nabulsi, along with members of the VERO team.
VERO’s current company address is 228 Park Ave S, Suite 131065, New York, NY 10003-1502, USA.
Frequently Asked Questions
What is the VERO customer-service phone number?
VERO does not currently publish a general public customer-service phone number. Use the VERO app, VERO Help Center, online support-request form or support@vero.co when appropriate.
How do I contact VERO support?
From the VERO app, open the Feed, open the three-line menu, select the support option and choose Contact Support. You can also use the online VERO Help Center.
What is the VERO customer-service email?
VERO’s Help Center confirms support@vero.co for situations including users who cannot submit an in-app support request or no longer have access to the email connected to an account.
What are VERO support hours?
VERO does not currently publish fixed customer-service agent hours. Its Help Center says members can reach out through Contact Support at any time.
How do I reset my VERO password?
Select Forgot your Password? on the VERO login screen and enter the email address associated with the account. VERO sends a reset link to that email address.
How do I delete my VERO account?
Open Settings, select Account Settings, choose Delete Account and follow the prompts. VERO says complete removal of account data from its servers may take up to two weeks.
How do I report someone on VERO?
Open the user’s profile, select the three-dot menu and choose Report This User. Posts can be reported through the three-dot menu attached to the individual post.
Who owns VERO?
VERO says the U.S.-based company is majority owned by co-founders Ayman Hariri, Scott Birnbaum and Motaz Nabulsi and members of its team.
Where is VERO located?
VERO Labs, Inc. currently lists its address as 228 Park Ave S, Suite 131065, New York, NY 10003-1502.
Related Social Media Customer Service Pages
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CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by VERO, VERO Labs, Inc., or another social-media platform.
Share Your VERO Customer Service Experience
If you contacted VERO about a login problem, password reset, phone-number change, email change, account deletion, privacy concern, verification request, reported user, reported post, app bug, blocked account or another support issue, describe what happened, which support method you used, how VERO responded, and whether the problem was resolved.
Privacy warning: Do not publish your VERO password, SMS verification code, password-reset link, private email address, telephone number, identification documents, private messages, support correspondence containing personal information, or other sensitive account information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with VERO or VERO Labs, Inc. CustomerServiceNumbers.com cannot access VERO accounts, reset passwords, delete accounts, change email addresses or phone numbers, verify profiles, remove content, block users, investigate reports, or respond on behalf of VERO. Support methods, app requirements, privacy settings, company information and account procedures can change. Verify important information through VERO’s official Help Center.