Are you thinking about using Viasat for your home internet service? Before you decide, it’s important to know how to reach their customer service and what other customers have shared in their reviews, complaints, and ratings. Viasat is a satellite internet provider that serves rural and remote areas, offering internet access where other types of connections may be unavailable.
How to Contact Viasat
If you need help with your Viasat internet service, here’s how you can reach their customer support:
- Phone Support: You can call Viasat’s customer service at 1-855-463-9333 for assistance with billing, service inquiries, and technical support.
- Email Support: Viasat doesn’t provide direct email support, but you can reach out through the contact form on their website.
- Live Chat: Available on the Viasat website for real-time support during business hours.
- Customer Service Hours: Support is available 24/7 for both billing and technical issues.
- Corporate Office Address: Viasat, Inc., 6155 El Camino Real, Carlsbad, CA 92009, USA
- Website: https://www.viasat.com
Viasat Reviews, Complaints, and Ratings
Before choosing Viasat, it’s useful to explore what other customers have experienced by looking at their reviews, complaints, and ratings.
Positive Feedback
Many Viasat users appreciate the service for its ability to provide internet access in rural or underserved areas where other providers may not be available. Here’s what customers typically mention in their positive reviews:
- Availability in Remote Areas: Viasat is one of the few options for reliable internet service in rural and remote locations.
- Consistent Connection: While satellite internet may have limitations, many users report that Viasat provides a fairly consistent connection, especially for basic web browsing and streaming.
- Flexible Plans: Viasat offers multiple data plans that cater to different user needs, making it easier for customers to choose a plan that fits their internet usage.
Common Complaints
However, Viasat isn’t without its complaints. Here are some of the common issues raised by customers:
- Data Caps: Many users are frustrated by the data limits on Viasat plans. Once customers exceed their data cap, they often experience slower speeds until the next billing cycle.
- High Prices: Viasat’s service can be more expensive than traditional broadband, especially when considering the slower speeds and data restrictions.
- Latency Issues: Because it’s a satellite-based service, some customers report higher latency compared to other types of internet connections, which can be frustrating for activities like gaming or video conferencing.
How Viasat Compares to Other Providers
Viasat primarily competes with other satellite internet providers, such as HughesNet, as well as rural fixed wireless services. Here’s how it stacks up:
- HughesNet: While both Viasat and HughesNet offer satellite internet, Viasat’s plans often come with higher data caps and faster speeds, although they can also be more expensive.
- Fixed Wireless: For customers in rural areas, fixed wireless services can offer lower latency, but availability is more limited compared to satellite providers like Viasat.
Final Thoughts
Viasat can be a great option for customers in remote areas who have few other choices for internet access. However, it’s important to weigh the reviews, complaints, and ratings carefully, especially if you’re concerned about data caps, pricing, and speed.
Disclaimer About Customer Service Information
At CustomerServiceNumbers.com, we provide a platform where you can share your reviews, ratings, and complaints about Viasat and check out other customers’ experiences.
Note: This website is not officially affiliated with Viasat, Inc. The information and reviews provided are a service from CustomerServiceNumbers.com to help consumers make informed decisions.