Contact The Washington Post customer service for help with digital or print subscriptions, billing, newspaper delivery, cancellations, account access and the Washington Post app. The main customer-care number is 1-800-477-4679.
Washington Post Customer Service Information
- Customer care: 1-800-477-4679
- Phone hours: Monday–Friday, 6 a.m.–6 p.m. ET; Saturday–Sunday, 7 a.m.–12 p.m. ET
- Chat: Available 24 hours a day through the Washington Post Help Center
- Email support: Use the email option in the Help Center; The Post estimates a response in approximately 24 hours
- Manage a subscription: My Post subscription account
- Official website: WashingtonPost.com
Why Customers Contact The Washington Post
Common reasons for contacting Washington Post customer service include:
- Starting, changing or canceling a subscription
- Questioning a renewal price or billing charge
- Reporting a missing, late, wet or damaged newspaper
- Changing a newspaper delivery address
- Scheduling a vacation delivery hold
- Updating a credit card or other payment method
- Restoring digital subscription access
- Resetting a password or updating an email address
- Linking a print or app-store subscription to a My Post account
- Requesting review of a duplicate or disputed charge
Washington Post Customer Service Hours
Telephone representatives are available at 1-800-477-4679 during the following Eastern Time hours:
- Monday through Friday: 6 a.m.–6 p.m.
- Saturday: 7 a.m.–12 p.m.
- Sunday: 7 a.m.–12 p.m.
The official Help Center also advertises 24/7 chat support. Email assistance is available through the Help Center, with an estimated response time of approximately 24 hours.
Hours can change during holidays or unusual service disruptions. Confirm the latest availability on the official Help Center.
Manage a Washington Post Subscription
Subscribers can sign in to My Post to review subscription details and manage many account functions. Depending on the subscription, available options may include:
- Viewing the subscription type and renewal information
- Updating a payment method
- Paying a home-delivery bill
- Changing a delivery address
- Reporting a missing newspaper
- Scheduling a vacation hold
- Canceling a subscription purchased directly from The Washington Post
When contacting support, have the subscriber’s name, account email, delivery address and relevant billing or delivery dates available. Do not publish this information in the public reviews below.
Washington Post Billing and Payment Help
For billing questions, first review the subscription and payment information shown in My Post. Home-delivery subscribers can generally make a one-time payment or enroll in automatic payment through the Subscription and Billing section.
Contact customer care if you need help with:
- An unexpected renewal or price change
- A duplicate subscription charge
- A declined or expired payment method
- A charge that remains after a cancellation request
- Locating a subscription purchased under another email address
- Receiving or understanding a home-delivery bill
Save confirmation emails, billing statements and screenshots showing the disputed amount. Ask the representative for a case or reference number.
How to Cancel a Washington Post Subscription
Subscriptions Purchased Directly from The Washington Post
Customers who purchased a digital subscription directly from The Washington Post can cancel through the My Post subscription page. The Washington Post states that access normally continues through the current paid billing period and future billing stops with the following cycle.
Print, home-delivery, same-day mail and Washington Post Weekly subscriptions can also be canceled from My Post by selecting Manage Subscription and then the cancellation option.
Official instructions:
Apple, Google Play and Amazon Subscriptions
A subscription purchased through Apple, Google Play, Amazon or another third-party platform generally must be canceled through that platform. Deleting the Washington Post app does not necessarily cancel its associated subscription.
If the subscription does not appear in My Post, check the purchase receipt to identify which company processed the payment.
Refunds and Disputed Charges
Cancellation ordinarily stops future renewal rather than automatically refunding the current billing period. Refund eligibility can depend on the subscription terms, reason for the request and company that processed the purchase.
Contact Washington Post customer care promptly about a duplicate charge, billing error or service that was not provided. For an app-store purchase, the refund request may need to be submitted to Apple, Google or Amazon.
Explain the requested resolution clearly and retain the case number. If the first representative cannot resolve the issue, request review by a supervisor or billing specialist.
Missing or Damaged Newspaper Delivery
A missing or damaged newspaper can be reported through My Post by opening Subscription and Billing, choosing Manage Subscription, opening the home-delivery section and selecting the missing-or-damaged-paper option.
Subscribers can also call 1-800-477-4679. According to The Washington Post, requests for redelivery must be received before:
- Monday through Friday: 10 a.m.
- Saturday and holidays: 10:30 a.m.
- Sunday: 11 a.m.
Use the official missing-newspaper delivery instructions for the latest details.
For recurring problems, document each missed or damaged delivery date. Ask customer care whether an account credit, delivery correction or carrier follow-up is available.
Change an Address or Schedule a Vacation Hold
Delivery addresses can be changed through the home-delivery section of My Post or by calling customer service. See the official delivery-address instructions.
Subscribers can schedule a temporary stop through the Vacation Stops option in My Post. The Post states that a suspended delivery is not credited or extended, but digital access continues during the temporary stop. Review the current vacation-hold policy before submitting the request.
Digital Access and Washington Post App Help
If a paid subscriber cannot access articles, try these steps before contacting support:
- Confirm that you are signing in with the email address connected to the paid subscription.
- Sign out of the website or app and sign in again.
- Reset the account password if necessary.
- Update the Washington Post app and the device operating system.
- Clear browser cookies or try a private browser window.
- If the subscription was purchased through an app store, use the app’s restore-subscription option.
The official Help Center provides additional information about Washington Post app support.
When reporting an app problem, include the device model, operating-system version, app version, account email and any displayed error message. Never post this account information publicly.
How to Escalate a Washington Post Complaint
- Start with My Post, Help Center chat or 1-800-477-4679.
- Provide the relevant billing date, delivery date or error message.
- State the resolution you are requesting, such as a billing correction, delivery review or restored access.
- Request a case number and record the representative’s name and contact date.
- If the matter remains unresolved, ask for a supervisor or the appropriate billing, delivery or technical-support team.
Keep the complaint factual and concise. A documented timeline is especially helpful for recurring delivery failures or repeated billing contacts.
Contact The Washington Post Newsroom
Subscription customer service is separate from the newsroom. Do not send billing, cancellation or delivery complaints to reporters or editors.
- Newsroom contact information: Contact the Washington Post newsroom
- Corrections: corrections@washpost.com
- Letters to the editor: letters@washpost.com
- General news tips: lockbox@washpost.com
- Secure and anonymous tips: Washington Post secure-tip instructions
Requests for corrections should identify the article, publication date, disputed passage and supporting information. A correction request is different from disagreement with an article’s conclusions or opinions.
Washington Post Privacy Requests
The Washington Post provides account, privacy and advertising-choice information in its Privacy Policy. Privacy-related questions can be sent to privacy@washpost.com.
Do not include passwords, full payment-card numbers, Social Security numbers or other sensitive information in an ordinary email.
Washington Post Customer Service FAQs
What is The Washington Post customer service number?
The main customer-care number is 1-800-477-4679.
What are The Washington Post customer service hours?
Phone service is available Monday through Friday from 6 a.m. to 6 p.m. ET and Saturday through Sunday from 7 a.m. to noon ET. The official Help Center advertises 24/7 chat support.
Can I cancel a Washington Post subscription online?
Yes. A print or digital subscription purchased directly from The Washington Post can generally be canceled through My Post. Subscriptions purchased through an app store must usually be canceled through that store.
How do I report a missing Washington Post newspaper?
Report it through the home-delivery section of My Post or call 1-800-477-4679. Redelivery requests are subject to daily reporting deadlines.
Does canceling the Washington Post app cancel my subscription?
No. Removing the app from a device does not necessarily stop subscription billing. Cancel through My Post or the app store that processed the purchase.
How do I request a Washington Post correction?
Email corrections@washpost.com and identify the article, publication date, disputed information and supporting evidence.
Where can I submit a customer complaint?
Use Help Center chat, email support or call customer care. Request a case number and ask for a supervisor if the initial contact does not resolve the problem.
Related Newspaper Customer Service Pages
Share Your Washington Post Customer Service Experience
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