Contact USA TODAY customer service for help with print or digital subscriptions, billing, newspaper delivery, cancellations, account access and the USA TODAY app. The primary subscriber-support number is 1-800-872-0001.
USA Today Customer Service Information
- Customer service: 1-800-872-0001
- Telephone hours: Monday–Friday, 8 a.m.–7 p.m.
- Saturday: Closed
- Sunday: Closed
- Help Center and chat: USA TODAY Help Center
- Manage a subscription: USA TODAY account
- Billing and delivery tools: Subscription Services
- Official website: USAToday.com
Why Customers Contact USA Today
Common reasons for contacting USA TODAY customer service include:
- Starting, changing or canceling a subscription
- Questioning a renewal price or promotional-rate change
- Updating a credit card or billing address
- Reporting a missing, late or damaged newspaper
- Changing a newspaper delivery address
- Scheduling a vacation delivery hold
- Activating digital access
- Restoring access to the website, app or eNewspaper
- Linking an app-store purchase to a USA TODAY account
- Requesting review of a duplicate or disputed charge
USA Today Customer Service Hours
USA TODAY lists the following customer-service telephone hours:
- Monday through Friday: 8 a.m.–7 p.m.
- Saturday: Closed
- Sunday: Closed
Online self-service remains available through the USA TODAY account portal. The Help Center also provides an online chat option.
Hours may change during holidays or unusual service disruptions. Confirm current availability on the official contact page.
Manage a USA Today Subscription
Subscribers can sign in at account.usatoday.com to manage many subscription functions, including:
- Reviewing account and subscription information
- Making a one-time payment
- Updating payment information
- Enrolling in EZ Pay automatic billing
- Viewing billing and delivery history
- Changing a delivery address
- Reporting a newspaper delivery problem
- Scheduling a temporary delivery hold
Have the subscriber’s name, account email, delivery address and relevant billing or delivery dates available when contacting support. Do not publish this information in the customer reviews below.
USA Today Billing and Payment Help
USA TODAY subscribers can update payment information or make a one-time payment through the account portal. Customers can also enroll in EZ Pay, which authorizes automatic subscription renewal charges.
Contact customer service if you need assistance with:
- An unexpected renewal or subscription charge
- A price increase after a promotional period
- A duplicate payment
- An expired or declined credit card
- A charge for a Premium Edition
- A printed-statement fee
- A payment that does not appear in the account history
- A subscription purchased using another email address
USA TODAY explains that promotional subscription prices can increase after the introductory period. Review the offer confirmation and current subscription terms before disputing a renewal amount.
How to Cancel a USA Today Subscription
USA TODAY states that customers can cancel a subscription at any time by calling 1-800-872-0001.
Residents of the following states can also cancel online through Account Management after signing in:
- California
- Georgia
- Maine
- New York
- Oregon
- Vermont
- Virginia
If the online cancellation option is not displayed, call customer service during published hours. Ask for the cancellation date and written confirmation that future renewal charges have been stopped.
Subscriptions Purchased Through an App Store
If Apple, Google Play or another outside platform processed the subscription payment, review the subscription settings for that platform. Removing the USA TODAY app from a device does not necessarily cancel the associated subscription.
Check the original receipt or bank statement to identify which company processed the payment before submitting a cancellation or refund request.
USA Today Refund Policy
USA TODAY states that subscription payments are generally nonrefundable. The company does not normally provide refunds, credits or prorated billing for the unused portion of a subscription canceled during a billing period.
Digital access generally continues through the remainder of the paid subscription period. USA TODAY reserves the right to provide a refund or account credit at its discretion, but a past exception does not guarantee another refund.
Contact customer service promptly if the charge resulted from a duplicate payment, billing error or subscription you previously canceled. Provide the charge date, amount and cancellation confirmation without sending a complete payment-card number.
Missing or Damaged Newspaper Delivery
Subscribers can report a missing or damaged newspaper through the USA TODAY account portal, Help Center chat or 1-800-872-0001.
When reporting a delivery problem, provide:
- The delivery address associated with the subscription
- The date of the missing or damaged edition
- Whether the problem has happened repeatedly
- Whether delivery is normally made by a carrier or the U.S. Postal Service
Some USA TODAY print subscriptions are delivered with regular USPS mail. When there is no postal delivery, including certain federal holidays, the newspaper may arrive on the next available mail-delivery day.
The USA TODAY eNewspaper remains available to eligible subscribers at USAToday.com/eNewspaper.
Change a Delivery Address or Schedule a Vacation Hold
Subscribers can change a delivery address through Account Management, Help Center chat or customer service.
Temporary newspaper holds can also be scheduled through the account portal. USA TODAY states that a temporary hold of up to 30 days can be entered through its automated system. Digital subscription access continues during the delivery pause.
Review the scheduled start and restart dates after submitting the request. Keep a confirmation or screenshot in case print delivery does not resume as expected.
USA Today Digital Access and App Help
Print and digital subscribers may need to activate online access before using subscriber-only articles, the app or the eNewspaper.
To activate a subscription:
- Visit USAToday.com/activate.
- Enter the email address associated with the subscription.
- Create a password and sign in using the same credentials on other devices.
If digital access is not working:
- Confirm that you are using the email connected to the paid subscription.
- Use the password-reset option if necessary.
- Sign out of the website and app, then sign in again.
- Update the USA TODAY app and the device operating system.
- Try another browser or clear stored cookies.
- Restore or link an app-store subscription through the app settings.
If the account email is no longer accessible, contact customer service or use Help Center chat. Be prepared to provide information that verifies ownership of the subscription.
USA Today eNewspaper
The eNewspaper is a digital replica of the print edition. Depending on the subscription, readers can turn pages, download articles, print content, access previous editions, complete puzzles and use audio-reading features.
Subscribers experiencing eNewspaper problems should first confirm that their subscription has been activated and that they are signed in with the correct email address.
How to Escalate a USA Today Complaint
- Begin with Account Management, Help Center chat or 1-800-872-0001.
- Explain whether the complaint concerns billing, delivery, cancellation or digital access.
- Provide the relevant dates, amounts and previous contact history.
- State the resolution you are requesting.
- Ask for a case or reference number.
- If the problem remains unresolved, request a supervisor or the appropriate billing, delivery or technical-support team.
For recurring newspaper delivery problems, maintain a list of every missed or damaged edition. For billing disputes, retain subscription offers, payment statements and cancellation confirmations.
Contact the USA Today Newsroom
Newsroom contacts are separate from subscription customer service. Do not send billing, delivery or cancellation complaints to reporters or editors.
- News tips: Submit a USA TODAY news tip
- Contact staff or departments: USA TODAY contact directory
- Reader and product feedback: USA TODAY feedback page
- Letters to the editor: letters@usatoday.com
For a possible factual error, identify the article URL, publication date, disputed passage and supporting information when contacting the appropriate editor or staff member.
USA Today Privacy Requests
USA TODAY provides information about personal information, advertising choices and applicable privacy rights in its Privacy Policy.
Do not send passwords, full payment-card numbers, Social Security numbers or other sensitive information through an ordinary feedback form or public review.
USA Today Customer Service FAQs
What is the USA Today customer service number?
The primary subscriber customer-service number is 1-800-872-0001.
What are USA Today customer service hours?
Telephone customer service is available Monday through Friday from 8 a.m. to 7 p.m. It is closed Saturday and Sunday.
Can I cancel USA Today online?
Online cancellation is available to residents of California, Georgia, Maine, New York, Oregon, Vermont and Virginia. Other customers are directed to call 1-800-872-0001.
Does USA Today refund canceled subscriptions?
USA TODAY states that payments are generally nonrefundable and unused subscription periods are not normally credited. The company may make discretionary exceptions.
How do I report a missing USA Today newspaper?
Sign in to Account Management, use Help Center chat or call customer service. Eligible subscribers can use the eNewspaper while a print-delivery concern is reviewed.
How do I schedule a USA Today vacation hold?
Temporary holds can be entered through Account Management, chat or customer service. The automated system allows a temporary hold of up to 30 days.
Why did my USA Today subscription price increase?
A promotional subscription rate may increase after its introductory period. Review the original offer and current subscription terms, then contact customer service with questions about the renewal amount.
Does deleting the USA Today app cancel my subscription?
No. Removing an app does not necessarily stop billing. Cancel through USA TODAY customer service, Account Management when available, or the app store that processed the purchase.
Related Newspaper Customer Service Pages
Share Your USA Today Customer Service Experience
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