Investor’s Business Daily customer service can help with subscription cancellation, automatic renewals, billing, account access, print delivery, vacation holds, digital access and technical problems. IBD also offers separate premium products, including Leaderboard, SwingTrader, MarketSurge, IBD Live and MarketDiem, which may have their own subscriptions and renewal dates.
Call IBD Customer Success at 1-800-831-2525 or use the official Customer Center. A public review submitted to CustomerServiceNumbers.com does not cancel an IBD subscription, request a refund or open a support case.
Investor’s Business Daily Customer Service Phone Numbers
The Los Angeles address is not the best first route for an ordinary cancellation, billing problem, missed print delivery or login issue. Start with the Customer Center or telephone support.
Best IBD Support Route by Issue
- Cancel an IBD subscription: Sign in and use the online cancellation option or call 1-800-831-2525.
- Trial is about to renew: Cancel before the trial deadline and save the confirmation.
- Unexpected subscription charge: Review every active IBD product and the original promotional terms.
- Charge after cancellation: Provide the cancellation date, confirmation and transaction information to Customer Success.
- Refund request: Contact Customer Success, understanding that the standard policy does not provide prorated refunds.
- Update a payment method: Sign in through My IBD or contact Customer Success.
- Cannot sign in: Use the official password-reset option and confirm the correct account email.
- Premium product will not open: Confirm that the correct product subscription is active under the signed-in account.
- Print edition did not arrive: Report the delivery problem through the Customer Center.
- Pause print delivery: Request a vacation hold through the Customer Center.
- Digital-only vacation hold: Digital subscriptions generally cannot be temporarily suspended.
- Change a print-delivery address: Update the address through the Customer Center.
- IBD app problem: Update the app, verify the account and contact Customer Success if access remains unavailable.
- Product coaching: Use the coaching or education resources provided with the qualifying IBD product.
- Question about a stock or trade: Review IBD’s educational material or consult a qualified financial professional. Subscription support does not provide personalized investment advice.
- Newsroom or editorial question: Use the appropriate Investors.com editorial contact rather than subscription support.
- Privacy request: Use the official privacy-request portal or the privacy contact information published by IBD.
Information to Have Before Contacting IBD
- Name on the subscription
- Email address used when subscribing
- IBD account or customer number
- Billing address
- Product or subscription name
- Subscription start date
- Trial expiration date
- Renewal date
- Amount charged
- Billing frequency
- Last four digits of the payment method when requested
- Date and method of an earlier cancellation request
- Cancellation confirmation or case number
- Date of a missed print delivery
- Device and browser being used
- Exact login or technical error
- The resolution requested
Do not post an account number, home address, payment information, portfolio holdings, trading history, tax information, password or private investment records in a public review.
What Is Investor’s Business Daily?
Investor’s Business Daily, commonly called IBD, provides financial news, stock-market research, investing education and subscription-based research tools.
IBD products and services can include:
- IBD Digital
- IBD Digital and Print
- IBD Weekly
- Leaderboard
- SwingTrader
- MarketSurge
- IBD Live
- MarketDiem
- Stock lists and ratings
- Stock screeners and charts
- Market analysis
- Webinars and educational programs
- Mobile-app access
Each premium product may be billed separately. Canceling one IBD service does not necessarily cancel every other active subscription connected with the customer.
Who Owns Investor’s Business Daily?
Investor’s Business Daily was founded by William J. O’Neil and began publishing in 1984. IBD joined Dow Jones and the News Corp family in 2021.
Related Dow Jones publications and services include:
- The Wall Street Journal
- Barron’s
- MarketWatch
IBD Customer Success should still be contacted directly for an IBD subscription. Wall Street Journal or Barron’s customer service may be unable to locate a separately billed IBD account.
How to Manage an IBD Subscription
After signing in through My IBD or the Customer Center, subscribers may be able to:
- Review subscription status
- See active products
- Update contact information
- Change a delivery address
- Request a vacation hold
- Report a missed print delivery
- Renew a subscription
- Update payment information
- Cancel an eligible subscription online
- Contact Customer Success
Review every active subscription separately. An account may contain more than one product with a different renewal amount and billing date.
How to Cancel Investor’s Business Daily
IBD allows customers to cancel by telephone or through the online account.
Cancel by Phone
- Call 1-800-831-2525.
- Identify the exact product that should be canceled.
- Provide the email and account information.
- Ask for the effective cancellation date.
- Ask whether access continues through the paid term.
- Confirm that automatic renewal has been turned off.
- Ask whether another IBD subscription remains active.
- Request a confirmation or case number.
- Save the date and time of the call.
Cancel Online
- Sign in to the IBD account.
- Open My IBD or the subscription-management section.
- Select View My Online Subscription.
- Find the product that should be canceled.
- Select the available cancellation option.
- Review the final access and renewal information.
- Confirm the cancellation.
- Save the confirmation page or email.
Deleting the app, unsubscribing from an email, stopping print delivery or ceasing to use the service does not cancel the paid subscription.
Does Canceling IBD Stop Access Immediately?
Under IBD’s standard terms, a customer who cancels normally keeps access through the end of the current paid subscription term. Automatic renewal should then stop.
Confirm:
- The final date of access
- The next renewal date
- Whether a payment is already processing
- Which product was canceled
- Whether another product remains active
Does IBD Provide a Prorated Refund?
IBD’s standard policy says customers who cancel generally do not receive a prorated refund for the unused portion of the subscription. Access normally continues until the end of the paid term.
Contact Customer Success when requesting an exception because of:
- A duplicate subscription
- An unauthorized renewal
- A charge after a confirmed cancellation
- A technical problem that prevented access
- Incorrect product enrollment
- A billing amount that did not match the accepted offer
- A customer’s death or incapacity
A refund exception is not guaranteed. Save all offer terms, cancellation confirmations and support responses.
IBD Automatic Renewal
IBD subscriptions generally renew automatically until canceled. The renewal price and billing frequency should be disclosed during the subscription process.
Before accepting an offer, review:
- Trial or introductory price
- Length of the introductory period
- Regular renewal price
- Monthly, annual or other billing frequency
- Cancellation deadline
- Refund terms
- Whether the offer includes one or several products
Take a screenshot of the accepted offer and save the confirmation email. Promotional landing pages and prices can change after the subscription is created.
IBD Trial Converted to a Paid Subscription
An IBD trial or introductory subscription may automatically convert to a regularly priced paid subscription unless it is canceled before the applicable deadline.
IBD’s terms state that a regular subscription amount may be billed up to seven days before the end of a trial. When cancellation occurs within the stated trial period, that early charge should be refunded.
To reduce the risk of an unwanted renewal:
- Record the trial start date.
- Record the exact expiration date.
- Review whether IBD recommends canceling at least seven days before expiration.
- Cancel online or by telephone.
- Save the cancellation confirmation.
- Check the payment account for a charge.
- Contact IBD promptly if the charge is not reversed as expected.
IBD Charged Me Before the Trial Ended
IBD’s terms permit a regular subscription charge to be processed up to seven days before the end of certain trial periods.
Check:
- The original offer
- The trial expiration date
- The date the charge was processed
- Whether cancellation occurred within the trial
- Whether a refund is pending
Contact Customer Success if the charge remains after a timely cancellation. Provide the offer confirmation and cancellation record.
IBD Charge Appeared After Cancellation
- Locate the cancellation confirmation.
- Confirm which product was canceled.
- Compare the cancellation date with the renewal date.
- Determine whether the payment was already processing.
- Check for another IBD product or account.
- Call 1-800-831-2525.
- Request a review of the charge.
- Ask for written confirmation of the decision.
- Contact the payment provider before its dispute deadline if the problem remains unresolved.
A subscriber may have separate charges for IBD Digital, Leaderboard, SwingTrader, MarketSurge, IBD Live or another product.
How to Identify an IBD Subscription Charge
Before reporting a charge as unauthorized, compare it with:
- An IBD Digital subscription
- An IBD Digital and Print subscription
- Leaderboard
- SwingTrader
- MarketSurge
- IBD Live
- MarketDiem
- An introductory offer that renewed
- An annual subscription renewal
- A subscription purchased by another household member
- A duplicate or pending authorization
Contact IBD with the transaction date, amount and last four digits of the payment method. Do not send a full card number or unredacted bank statement.
Multiple IBD Subscription Charges
IBD sells several premium products separately. A customer can therefore have multiple legitimate recurring charges.
Ask Customer Success to list:
- Every active product
- The account email for each product
- The renewal date
- The billing frequency
- The regular price
- The cancellation status
- The final access date
Do not assume that canceling IBD Digital also cancels Leaderboard, SwingTrader, MarketSurge or IBD Live.
How to Update IBD Payment Information
- Sign in through My IBD.
- Open the subscription or billing section.
- Review the active product.
- Update the payment card or billing address.
- Confirm that the change applies to the intended subscription.
- Save the confirmation.
Contact Customer Success when the payment page will not open, the account uses an old email or several subscriptions need to be reviewed.
IBD Login or Password Problems
- Confirm the email address used to subscribe.
- Use the official password-reset option.
- Check spam and junk folders.
- Use the newest reset link.
- Remove incorrect saved credentials from the browser.
- Confirm that the account has an active subscription.
- Try a current browser or updated app.
- Contact Customer Success if the account remains inaccessible.
Do not share a password, one-time code or complete account information with an unexpected caller.
Paid Subscription Is Not Recognized
An active subscription may not appear when:
- The customer signs in with a different email address.
- The purchase used an older account.
- The customer created a second account.
- A bundled product uses different account credentials.
- The payment did not complete.
- The subscription expired.
- The app is signed in to a different profile.
Provide Customer Success with the purchase email, charge date and product name. Avoid creating additional accounts until support searches the existing records.
IBD App Is Not Recognizing My Subscription
- Update the IBD app.
- Confirm that the device is online.
- Sign out of the app.
- Sign in with the subscription email.
- Confirm access through Investors.com in a browser.
- Restart the device.
- Check whether the app-store account differs from the IBD account.
- Contact Customer Success with the device, app version and error.
Do not purchase another subscription solely because the app does not recognize an existing account.
IBD Digital Access Problems
IBD Digital subscribers can receive access to premium articles, stock lists, ratings, charts, screeners and educational resources included with the applicable plan.
When a premium page remains locked:
- Confirm the subscription is active.
- Check that the signed-in email matches the subscription.
- Sign out and back in.
- Clear browser cookies and cache.
- Disable an interfering content blocker when safe.
- Try another supported browser.
- Record the exact page and error.
- Contact Customer Success.
Leaderboard, SwingTrader and MarketSurge Support
Leaderboard, SwingTrader and MarketSurge are separate premium IBD products. Their subscriptions can include product-specific education, alerts, trading ideas, research tools or coaching.
Contact Customer Success about:
- Product access
- Missing alerts
- Billing and renewal
- Cancellation
- Account linking
- Mobile access
- Technical errors
- Coaching availability
- Questions about how to use the platform
Customer Success can explain how the product works, but it cannot guarantee that an individual trade will be profitable.
IBD Live Support
IBD Live is a subscription-based market program with live commentary and investing education. Contact Customer Success about:
- Subscription access
- Live-stream problems
- Billing
- Cancellation
- Missing recordings
- Device compatibility
- Audio or video errors
- Subscriber pricing questions
Record the program date, device, browser and exact error before requesting technical support.
MarketDiem Subscription Help
MarketDiem is an IBD subscription newsletter. Problems can involve:
- Missing newsletter emails
- Wrong email address
- Spam filtering
- Subscription renewal
- Cancellation
- Duplicate enrollment
- Access to archived editions
Unsubscribing from a promotional email may not cancel the paid MarketDiem subscription. Confirm cancellation through the subscription account or Customer Success.
IBD Print Delivery Problems
IBD shifted its primary print publication from a daily schedule to a weekly format while expanding its digital products. Subscribers with an eligible print plan can report missing or damaged delivery through the Customer Center.
For a delivery complaint:
- Confirm the expected print-edition date.
- Check the normal delivery location.
- Verify the delivery address.
- Record whether the edition was missing, late or damaged.
- Report the affected date through the Customer Center.
- Save the case or confirmation.
- Contact Customer Success for repeated problems.
IBD Vacation Hold
IBD may allow a temporary suspension for certain print subscriptions. Digital-only subscriptions cannot generally be placed on hold.
IBD’s terms also state that when digital access is bundled with a suspended print subscription, the connected digital access may also be suspended during the hold.
Before scheduling a hold, confirm:
- Start date
- Restart date
- Whether digital access will continue
- How billing is affected
- Whether the subscription term is extended
- Whether the hold applies to every product
Change an IBD Delivery Address
Print subscribers can use the Customer Center to update a mailing or delivery address.
- Sign in to the Customer Center.
- Open the address-change option.
- Enter the new address.
- Select the effective date.
- Confirm that delivery is available.
- Save the confirmation.
- Monitor the first scheduled delivery.
Updating the profile address may not automatically update a separate payment-card billing address.
How to Stop IBD Emails
Use the unsubscribe link in a marketing email or update newsletter preferences through the IBD account.
Stopping promotional emails does not necessarily:
- Cancel a paid subscription
- Stop automatic renewal
- Cancel MarketDiem
- Stop billing notices
- Stop account-security messages
- Remove an active product
Cancel paid subscriptions separately.
IBD Account Security and Unauthorized Access
Take prompt action if an unfamiliar person changes the account email, password, payment method, stock lists or subscription settings.
- Change the IBD password.
- Secure the connected email account.
- Review active subscriptions.
- Review payment information.
- Check for unfamiliar account changes.
- Contact IBD Customer Success.
- Save the case number.
- Contact the payment provider about unauthorized transactions.
Never provide an account password or verification code to someone who contacts you unexpectedly.
IBD Customer Service vs. Investment Advice
IBD Customer Success can assist with subscriptions, billing, access, technical problems and use of IBD products. It should not be treated as a personal financial adviser.
Customer service generally cannot:
- Recommend a stock for an individual portfolio
- Guarantee investment returns
- Recover a trading loss
- Determine an individual risk tolerance
- Provide personalized tax advice
- Manage a brokerage account
- Reverse a trade made through a brokerage firm
Contact the brokerage that executed a trade for order, settlement or account problems. Consult an appropriately qualified financial, legal or tax professional about personal decisions.
How to Escalate an IBD Complaint
- Identify the exact subscription or product involved.
- Review the account and original offer.
- Use the Customer Center or contact page.
- Call 1-800-831-2525.
- Provide the billing, cancellation or technical details.
- State the requested resolution clearly.
- Ask for a case or confirmation number.
- Save emails, screenshots and call notes.
- Request additional review when the first response does not resolve the documented issue.
- Use the current Los Angeles address only for final written correspondence.
- Contact the payment provider before its dispute deadline when an unauthorized or unresolved charge remains.
A CustomerServiceNumbers.com review does not reach IBD, cancel a subscription or create a Customer Success case.
Investor’s Business Daily Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Investor’s Business Daily customer-service reviews and no established rating trend.
New reviews can help readers understand current experiences involving subscription cancellation, automatic renewal, trial conversion, refunds, account access, print delivery, Leaderboard, SwingTrader, MarketSurge, IBD Live, MarketDiem and Customer Success response times.
Reviews should identify the specific product, support route used, length of the response and whether the issue was resolved. A review should not judge customer service solely by whether an investment or trade was profitable.
Privacy, Investment and Scam Warnings
- Use Investors.com, My IBD and the official Customer Center.
- Verify the telephone number through an official IBD page.
- Do not publish an account number or payment information.
- Do not share a password or verification code.
- Do not post private portfolio holdings, trade records or brokerage statements.
- Be cautious with social-media accounts impersonating IBD analysts or employees.
- Do not send cryptocurrency or wire transfers to someone promising guaranteed stock profits.
- IBD does not guarantee that a stock, strategy or trade will be profitable.
- A legitimate subscription refund should not require gift cards or a payment to an individual.
- Do not allow an unknown support representative to control a computer remotely.
- A public review does not contact IBD or change an account.
Frequently Asked Questions About Investor’s Business Daily
What is the Investor’s Business Daily customer-service number?
Call IBD Customer Success at 1-800-831-2525 in the United States. International callers can use 1-310-448-6600.
What are IBD Customer Success hours?
The current official cancellation article lists Monday through Friday, 5:30 a.m.–5 p.m. Pacific Time.
How do I cancel Investor’s Business Daily?
Call Customer Success or sign in, open My IBD, view the online subscription and select the cancellation option.
Can I cancel IBD online?
Yes. IBD’s current terms state that eligible subscriptions can be canceled through the online account.
Does IBD provide a prorated refund?
The standard policy says no prorated refund is issued for unused subscription time. Access generally continues through the end of the paid term.
Why did IBD charge me before my trial ended?
IBD’s terms state that a regular subscription charge may be processed up to seven days before a trial ends. A customer who cancels within the trial period should receive a refund of that charge.
Does deleting the IBD app cancel my subscription?
No. Cancel through My IBD or Customer Success.
Does canceling IBD Digital cancel Leaderboard?
Not necessarily. Premium IBD products may have separate subscriptions. Ask Customer Success to identify every active product.
Can I pause an IBD digital subscription?
IBD’s terms state that digital subscriptions cannot generally be suspended. Certain print subscriptions may qualify for a temporary hold.
How do I report a missing IBD print edition?
Sign in to the Customer Center and report the missed delivery or contact Customer Success.
Who owns Investor’s Business Daily?
Investor’s Business Daily is part of Dow Jones and the News Corp family.
What is IBD’s current address?
IBD’s current privacy notice lists Investor’s Business Daily, LLC, 5900 Wilshire Blvd., Suite 2950, Los Angeles, CA 90036.
Can IBD customer service recommend stocks?
Customer Success can explain subscriptions and product features but does not provide personalized investment, tax or brokerage advice.
Related Customer Service Numbers Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share service experiences since 2004. We independently organize official telephone numbers, subscription resources, cancellation guidance, billing information and complaint-escalation steps.
We are not owned by Investor’s Business Daily, Dow Jones, News Corp, The Wall Street Journal, Barron’s, MarketWatch, a brokerage firm, investment adviser or payment provider.
Share Your Investor’s Business Daily Customer Service Experience
Have you contacted IBD about subscription cancellation, automatic renewal, a trial charge, refund request, login problem, print delivery, Leaderboard, SwingTrader, MarketSurge, IBD Live or MarketDiem? Leave a factual review below and explain which product was involved, which support route you used, how long assistance took and whether the issue was resolved.
Comments are moderated. Do not include an account number, home address, payment information, password, portfolio holdings, trade history, brokerage statement, tax information, private telephone number, personal email address or name of an individual Customer Success employee.
Page Update Note
This Investor’s Business Daily customer-service page was reviewed and updated on July 16, 2026. The update verified current telephone support, corrected Customer Success hours and the Los Angeles address, added online cancellation and billing guidance, explained separate premium subscriptions and removed unsupported customer-review claims.
Last Updated: July 16, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Investor’s Business Daily, Dow Jones, News Corp, any IBD premium product, brokerage firm, investment adviser or payment provider. IBD does not provide customer support through this website.
Telephone numbers, hours, subscription prices, trial periods, renewal dates, product features, refund rules, print-delivery options and account procedures can change. Review the current IBD Customer Center, account, offer and terms for controlling information.
This page cannot cancel a subscription, issue a refund, restore an account, report a missed delivery, recommend a security, guarantee a return or recover an investment loss. It is not financial, investment, brokerage, tax, legal or cybersecurity advice.
