Los Angeles Times subscribers may need help with a missed newspaper, subscription cancellation, automatic renewal, billing charge, vacation hold, address change, digital-access problem, eNewspaper, app login, gift subscription, or another account issue. The Los Angeles Times provides telephone customer service, email support, an online contact form, and self-service subscription tools for both print and digital subscribers.
How to Contact Los Angeles Times Customer Service
- Subscription Customer Service: 213-283-2274
- Customer Service Hours: Monday-Friday, 7 a.m.-5 p.m. PT; Saturday-Sunday, 7 a.m.-noon PT
- Holiday Hours: 7 a.m.-11 a.m. PT
- Subscription Email: customerservices@latimes.com
- Online Customer Service: Contact Los Angeles Times Customer Service
- Manage Subscription: Los Angeles Times Subscription Center
- Cancel Subscription Online: Cancel Los Angeles Times Subscription
- eNewspaper: Los Angeles Times eNewspaper
- General Office Phone: 213-237-5000
- Readers’ Representative: 877-554-4000 – journalistic standards, practices, and accuracy
- Customer Service Mailing Address: Customer Service – Third Floor, Los Angeles Times, 2300 E. Imperial Highway, El Segundo, CA 90245
- Official Website: LATimes.com
The older 1-800-252-9141 number appears in historical Los Angeles Times materials, but the newspaper’s current 2026 subscription pages and Subscriber Terms direct customers to 213-283-2274.
Best Los Angeles Times Support Route by Issue
- Missed, wet, or damaged paper: Sign in to the Subscription Center and report a delivery issue or call 213-283-2274.
- Cancel subscription: Cancel through LATimes.com/cancel, call Customer Service, or email customerservices@latimes.com.
- Billing or renewal charge: Review the subscription account and current billing period, then contact Customer Service.
- Vacation hold: Use the Subscription Center to pause print delivery.
- Change delivery address: Update the subscription online.
- Digital access problem: Confirm the email connected with the paid subscription and activate print-subscriber digital access if necessary.
- eNewspaper problem: Sign in through the subscriber account and verify that the subscription includes digital access.
- Gift subscription: Review the specific gift-subscription terms because gift purchases are handled differently from recurring subscriptions.
- Newsroom correction or journalistic concern: Contact the Readers’ Representative rather than subscription customer service.
- LA Times Store order: Use Shop LA Times customer service rather than the newspaper subscription department.
How to Cancel a Los Angeles Times Subscription
The Los Angeles Times currently allows subscribers to cancel through several routes:
- Online: LATimes.com/cancel
- Telephone: 213-283-2274
- Email: customerservices@latimes.com
- Mail: Customer Service – Third Floor, Los Angeles Times, 2300 E. Imperial Highway, El Segundo, CA 90245
Before canceling, have the subscriber name, delivery address, email address, and account number available.
After submitting the cancellation:
- Confirm the effective cancellation date.
- Ask whether another payment is scheduled.
- Save the cancellation confirmation.
- Check the account after the current billing period ends.
- Keep the confirmation until you have verified that future charges stopped.
Los Angeles Times Automatic Renewal
Current Los Angeles Times subscriptions are continuous subscriptions unless the applicable offer states otherwise. This means the subscription renews and the payment method continues to be charged until the subscriber cancels.
The Los Angeles Times states that:
- Introductory pricing applies only for the period stated in the original offer.
- The subscription continues after the introductory period unless canceled.
- Future subscription prices may be higher.
- Subscribers are notified in advance of rate changes.
- Automatic-payment authorization can be canceled separately, but doing so does not automatically cancel the subscription.
If you want to stop receiving the Los Angeles Times completely, cancel the subscription itself rather than merely replacing or blocking the payment method.
Los Angeles Times Cancellation Refunds
Under the current Subscriber Terms, cancellation normally becomes effective at the end of the current subscription or billing period.
The Los Angeles Times generally does not provide a prorated refund simply because a subscriber cancels during a billing period.
An individual promotional offer can provide different terms, so review the offer originally accepted before assuming a refund is or is not available.
The current terms also state that when a subscription is terminated and an account has a credit balance greater than $1, the Times can return that balance to the payment card on file or mail a check to the address on the account, generally about 60 days after termination.
Los Angeles Times Billing Disputes
If you believe a subscription charge is incorrect, contact the Los Angeles Times promptly.
Current Subscriber Terms state that billing disputes must be received by telephone or electronic communication within 120 days of the statement date to be eligible for review.
Before contacting Customer Service, gather:
- Subscriber name
- Account number
- Billing date
- Charge amount
- Subscription plan
- Original promotional offer
- Renewal notice
- Cancellation confirmation when applicable
- Last four digits of the payment method if requested securely
Do not publish payment information or complete billing statements in a public review.
Missed Los Angeles Times Newspaper Delivery
Print subscribers can report a newspaper that is missing, wet, damaged, incomplete, or otherwise incorrectly delivered through the Los Angeles Times Subscription Center.
Sign in to your account and select the delivery-issue option. Customers can also call 213-283-2274.
For repeated problems, keep a record of:
- Each missed delivery date
- Whether the problem affected weekday or Sunday delivery
- Where the newspaper was supposed to be left
- Customer-service contacts
- Case or confirmation numbers
- Whether a replacement or account adjustment was offered
Several missed papers should be reported individually rather than assuming the delivery carrier already knows the problem is recurring.
Los Angeles Times Vacation Holds
Print subscribers can temporarily pause newspaper delivery through the online Subscription Center.
Before submitting a vacation hold:
- Confirm the first date you do not want delivery.
- Confirm the date delivery should restart.
- Verify the service address.
- Save the confirmation.
Check the subscription shortly before leaving to make sure the requested hold still appears on the account. Repeated newspapers outside a residence can create an obvious sign that nobody is home.
Change a Los Angeles Times Delivery Address
Print subscribers can manage delivery-address changes through the Subscription Center.
Submit an address change before moving when possible because newspaper delivery routes and mailing files may require processing time.
After changing the address, verify:
- Old service address
- New service address
- Effective date
- Subscription plan
- Whether print delivery is available at the new ZIP code
Los Angeles Times Digital Access
Current Los Angeles Times digital subscriptions provide access to LATimes.com and the Los Angeles Times app. Print subscriptions currently include digital access as well.
Print subscribers who have not activated their online account can use the Print Subscriber Activation page to connect the newspaper subscription with an email login.
Once activated, subscribers can use the account for:
- Unlimited website access under an eligible subscription
- Los Angeles Times app access
- eNewspaper access
- Subscription management
- Vacation holds
- Delivery-problem reporting
- Address changes
If digital access suddenly stops, verify that you are signing in with the same email attached to the paid subscription.
Los Angeles Times eNewspaper
The eNewspaper is a digital replica of the print Los Angeles Times and is available as part of qualifying subscriptions.
Open the Los Angeles Times eNewspaper
If the eNewspaper will not open:
- Confirm that your subscription remains active.
- Sign out and sign back in.
- Verify the email attached to the subscription.
- Try an updated browser or the current Los Angeles Times app.
- Contact Customer Service if access remains unavailable.
Los Angeles Times Gift Subscriptions
The Los Angeles Times currently sells digital gift subscriptions separately from normal continuous subscriptions.
Current gift-subscription information states that subscription gift cards:
- Do not expire
- Are not transferable
- Are sent to the recipient at the time of purchase
- Are one-time purchases
- Are non-refundable to the purchaser
Gift-subscription terms differ from ordinary auto-renewing subscriber terms, so check the purchase confirmation when requesting support.
Los Angeles Times Store Customer Service
Shop LA Times is separate from newspaper subscription customer service. The store sells merchandise, newspapers, books, magazines, photographs, prints, and other Los Angeles Times products.
For store-order help, the current Shop LA Times contact is:
support+shoplatimes@onelive.com
The store currently states that normal merchandise orders are generally processed and shipped within three to five business days, although high-demand products can require additional processing time.
Most eligible store merchandise can be returned within 30 days of delivery. Different rules apply to personalized items, back issues, newspaper books, photographs, printing plates, magazines, and other final-sale items.
Los Angeles Times Editorial Complaints and Corrections
Subscription Customer Service does not handle corrections, story disputes, editorial standards, or questions about reporting.
For questions involving journalistic standards, practices, or accuracy, contact the Los Angeles Times Readers’ Representative:
- Phone: 877-554-4000
- Email: readers.representative@latimes.com
News tips, letters to the editor, advertising, reprints, obituaries, and newsroom contacts each use separate Los Angeles Times departments.
Who Owns the Los Angeles Times?
Dr. Patrick Soon-Shiong acquired the Los Angeles Times in 2018 through NantCapital and remains executive chairman of the publication.
The company is currently developing a broader Los Angeles Times Media Group business that includes the newspaper and related media, studio, and digital operations.
Customers should not send subscription complaints to NantCapital or other related companies. Subscription concerns should begin with Los Angeles Times Customer Service.
Los Angeles Times Corporate Address
The Los Angeles Times currently lists:
Los Angeles Times
2300 E. Imperial Highway
El Segundo, CA 90245
General Phone: 213-237-5000
For subscription correspondence, current Subscriber Terms specifically direct mail to:
Customer Service – Third Floor
Los Angeles Times
2300 E. Imperial Highway
El Segundo, CA 90245
Use 213-283-2274 for ordinary subscription issues rather than the general office number.
How to Escalate a Los Angeles Times Subscription Complaint
- Call Customer Service at 213-283-2274, use the online form, or email customerservices@latimes.com.
- Explain whether the issue involves delivery, cancellation, billing, digital access, a vacation hold, an address change, or another account problem.
- Provide account details privately.
- Record the date and method of each customer-service contact.
- Keep case numbers, confirmation emails, renewal notices, and screenshots.
- For repeated delivery problems, document each affected date.
- For cancellation disputes, keep proof showing when the cancellation request was submitted.
- For billing disputes, contact the Times within the current 120-day review period.
- Follow up through the existing case if the first response does not resolve the issue.
The online contact form states that Customer Service typically responds within two business days. If no response arrives, follow up using the current customer-service telephone number.
Information to Have Before Contacting the Los Angeles Times
- Subscriber name
- Account number
- Email associated with the subscription
- Delivery address for print accounts
- Subscription type
- Renewal or promotional offer
- Date and amount of a disputed charge
- Dates of missed newspapers
- Vacation-hold dates
- Old and new address for a move
- Cancellation confirmation
- Previous customer-service case numbers
- The resolution requested
Do not publish your subscriber number, full delivery address, payment-card information, account password, vacation dates, private telephone number, private email address, or complete billing statement in a public review.
Los Angeles Times Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays a Los Angeles Times rating of 3.0 out of 5 stars based on two reviews.
Both visible reviews are historical newspaper-delivery complaints:
- January 17, 2016: A reviewer reported that a Sunday newspaper had not arrived for the third Sunday despite the subscription payment being processed.
- November 29, 2015: A reviewer described repeated missed Sunday deliveries and said contacting customer service had not consistently resulted in the newspaper being delivered.
These two reviews support identifying repeated Sunday delivery as the issue described by those particular reviewers. However, both reviews are more than a decade old and there are only two of them, so they are not enough to establish a current pattern involving Los Angeles Times delivery, billing, cancellations, digital access, journalism, or overall customer-service quality.
Frequently Asked Questions
What is the Los Angeles Times customer-service phone number?
The current Los Angeles Times subscription Customer Service number is 213-283-2274.
Is 1-800-252-9141 still the LA Times customer-service number?
That number appears in older Los Angeles Times information. Current 2026 Los Angeles Times subscription pages direct customers to 213-283-2274.
What are Los Angeles Times customer-service hours?
Current hours are Monday-Friday from 7 a.m. to 5 p.m. PT, Saturday-Sunday from 7 a.m. to noon PT, and holidays from 7 a.m. to 11 a.m. PT.
Does the Los Angeles Times have a customer-service email?
Yes. Current Subscriber Terms list customerservices@latimes.com.
How do I cancel the Los Angeles Times?
Cancel online at LATimes.com/cancel, call 213-283-2274, or email customerservices@latimes.com. Cancellation generally becomes effective at the end of the current billing period.
Does the Los Angeles Times give prorated refunds after cancellation?
Current Subscriber Terms generally do not provide prorated refunds for a partially used billing period unless a particular promotional offer specifically provides different terms.
How do I report a missed LA Times newspaper?
Sign in to the Subscription Center and report the delivery issue or call Customer Service at 213-283-2274.
Can I put Los Angeles Times delivery on vacation hold?
Yes. Print subscribers can manage a vacation hold through the online Subscription Center.
Does a print subscription include digital access?
Current Los Angeles Times print subscription plans include digital access to LATimes.com and the Los Angeles Times app. Print subscribers may need to activate their digital account first.
What is the Los Angeles Times eNewspaper?
The eNewspaper is a digital replica of the newspaper available through qualifying Los Angeles Times subscriptions.
Where is the Los Angeles Times located?
The Los Angeles Times lists its address as 2300 E. Imperial Highway, El Segundo, California 90245.
Who owns the Los Angeles Times?
Dr. Patrick Soon-Shiong acquired the Los Angeles Times through NantCapital in 2018 and remains executive chairman.
Related Newspaper Customer Service Pages
- Wall Street Journal Customer Service
- San Francisco Chronicle Customer Service
- Kansas City Star Customer Service
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by the Los Angeles Times, Los Angeles Times Communications LLC, NantCapital, the Los Angeles Times Media Group, or another newspaper publisher.
This page is intended to help Los Angeles Times subscribers find the appropriate support route for subscriptions, cancellations, automatic renewal, billing, print delivery, missed newspapers, vacation holds, digital access, the eNewspaper, gift subscriptions, and customer-service complaints.
Share Your Los Angeles Times Customer Service Experience
If you contacted the Los Angeles Times about a subscription, billing charge, cancellation, renewal, missed paper, vacation hold, delivery address, digital access, eNewspaper, or another customer-service issue, describe the general problem, which support route you used, the response you received, and whether the matter was resolved.
Privacy warning: Do not publish your subscriber number, complete delivery address, vacation schedule, telephone number, private email address, payment-card information, account password, billing statement, or private customer-service correspondence in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with the Los Angeles Times, Los Angeles Times Communications LLC, NantCapital, or another newspaper publisher. CustomerServiceNumbers.com cannot access subscriptions, cancel service, stop renewals, issue refunds, replace newspapers, change delivery addresses, place vacation holds, restore digital access, or respond on behalf of the Los Angeles Times. Subscription rates, delivery availability, billing terms, refund rules, customer-service hours, and support methods can change. Verify account-specific information directly through the Los Angeles Times and the terms that apply to your subscription.
