San Francisco Chronicle Customer Service, Delivery and Subscription Help

Need to report a missing or damaged San Francisco Chronicle newspaper, stop delivery for a trip, change your subscription, question a charge, cancel service, activate digital access, or contact the newsroom? Call subscriber customer service at 415-777-7000 or use the Chronicle’s official online support form.

How to contact the San Francisco Chronicle

The correct contact route depends on whether the issue involves a subscription, newspaper delivery, digital access, an editorial submission, an obituary, or advertising.

• Subscription, billing, cancellation, delivery, or account help: Call 415-777-7000 or submit an online request.
• Self-service account changes: Sign in through the subscriber account page.
• Mobile-app problem: Email appsupport@sfchronicle.com and include the device type, operating-system version, app version, and a description of the error.
• News tip or editorial question: Use the official newsroom directory.
• Letter to the editor or opinion submission: Follow the Chronicle’s submission instructions.
• Obituary: Use the official Hearst obituary portal.
• Advertising: Contact Hearst Bay Area advertising.

What to have ready before contacting customer service

Prepare enough information to identify the account and explain the requested result. Helpful details include:

• Subscriber name and service address
• Email address and telephone number associated with the account
• Subscriber or account number, if available
• Date the delivery, billing, login, or cancellation problem began
• Dates and amounts of disputed charges
• Previous request or case numbers
• Screenshots of account changes or error messages, with sensitive information concealed
• The requested resolution, such as replacement delivery, account correction, subscription change, cancellation confirmation, or digital-access restoration

Ask for a case or confirmation number and record the date, representative’s name, department, promised action, and expected completion date. Keep cancellation and billing confirmations until all charges have stopped.

Missing, wet, damaged, or late newspaper delivery

Sign in to the subscriber account, open the Delivery section, and select the option for a delivery issue. The Chronicle also provides an official missing or damaged newspaper guide.

Report the affected delivery date, describe whether the newspaper was missing, late, wet, damaged, or left in the wrong location, and request the available remedy. The Chronicle’s subscriber terms say a delivery disruption should be reported within two days.

For recurring delivery problems, retain the dates of each missed or incorrect delivery and the related case numbers. This makes it easier to show that the problem is continuing rather than limited to one issue.

Vacation holds and delivery-address changes

To pause print delivery, sign in to the account, open the Delivery tab, and select “Place a Vacation Hold.” The Chronicle also publishes a vacation-hold guide.

Confirm the first date without delivery, the restart date, and the service address. Check the account after submitting the request and save the confirmation. The Chronicle’s current subscriber terms state that vacation holds do not create subscription credit.

For a permanent or temporary address change, use the account’s “Change Delivery Address” option or follow the official delivery-address instructions.

Billing, subscription changes, and cancellation

Sign in to the subscriber account, open the Billing tab, and select “Change Subscription” for available subscription changes. Customer service can also help at 415-777-7000 or through the online request form.

The Chronicle’s current Subscriber Terms and Conditions say EZPay print and digital subscriptions generally renew and are charged in advance every four weeks unless the offer states otherwise. Promotional subscriptions may continue at the applicable standard rate after the promotional period.

A subscriber may notify the Chronicle of an intent to cancel at any time. Cancellation ordinarily becomes effective at the end of the current billing period and stops future charges. Payments are generally nonrefundable, and the terms do not promise refunds or credits for partially used billing periods. Any exception is subject to the Chronicle’s discretion.

When canceling, request written confirmation showing the effective cancellation date. Save that confirmation and review the next billing statement to make sure no unexpected renewal occurs.

Digital access, e-Edition, and app support

A print subscriber can activate included digital access at SFChronicle.com/activate. After activation, use the same username and password for the website and mobile app.

The e-Edition is a digital replica of the print newspaper. Access it through the account menu, bookmark SFChronicle.com/eedition, or select e-Edition in the mobile app’s bottom navigation.

For an app-specific problem, review the Chronicle’s app download and support page or email appsupport@sfchronicle.com. Include the device model, operating system, app version, sign-in email, and exact error message, but do not email a password or payment information.

News tips, letters, obituaries, and advertising

Subscriber customer service does not make editorial decisions or select stories for publication. Use the newsroom contact directory to identify the appropriate desk, editor, reporter, or department.

• News tips: Follow the Chronicle’s news-tip instructions.
• Letters and opinion pieces: Review the opinion-submission requirements before submitting material.
• Obituaries: Place an obituary through the official Hearst obituary portal.
• Advertising: Request print, digital, sponsorship, or marketing information from Hearst Bay Area.

San Francisco Chronicle ownership and office information

The San Francisco Chronicle is owned by Hearst Communications. The Chronicle’s current newsroom directory identifies Bill Nagel as publisher and Emilio Garcia-Ruiz as editor-in-chief.

Newsroom operations moved from the longtime 901 Mission Street building to 450 Sansome Street in June 2026. Some official corporate, advertising, and editorial pages still display 901 Mission Street. Neither location should be treated as a walk-in subscriber-service center. Verify the correct destination before mailing a payment, cancellation notice, legal document, editorial submission, or other time-sensitive material.

Privacy and account security

Use the Chronicle’s Privacy Notice and privacy-choice information for access, deletion, correction, opt-out, or other privacy-rights questions. Privacy requests are separate from newspaper delivery, subscription, and billing support.

San Francisco Chronicle reviews

As of August 18, 2026, this CustomerServiceNumbers.com page has a rating of 3.0 out of 5 stars based on 1 review.

The review, dated April 23, 2018, says a requested vacation suspension allegedly was not followed and newspapers continued accumulating outside the subscriber’s home. The reviewer described the accumulated papers as a property-safety concern and said earlier complaints had not corrected the delivery problem.

One dated review is not enough to establish a current customer-service pattern. If you leave a review, include the approximate date, whether the problem involved delivery, billing, cancellation, digital access, or another department, the contact method used, and whether the matter was resolved. Do not publish private account information.

Frequently asked questions

What is the San Francisco Chronicle customer service number?

Call subscriber customer service at 415-777-7000 for delivery, billing, subscription, cancellation, and account assistance.

How do I report a missing San Francisco Chronicle newspaper?

Sign in to the subscriber account, open the Delivery section, and select the delivery-issue option. Report missing, wet, damaged, late, or incorrectly placed newspapers within two days.

How do I place a San Francisco Chronicle vacation hold?

Sign in to the account, open the Delivery tab, and select “Place a Vacation Hold.” Confirm the stop and restart dates and save the confirmation. Current terms say vacation holds do not generate subscription credit.

How do I cancel a San Francisco Chronicle subscription?

Call 415-777-7000 or submit an online customer-service request. Ask for written confirmation of the effective cancellation date. Cancellation ordinarily takes effect at the end of the current billing period.

Can I get a refund after canceling?

The Chronicle’s current terms say payments are generally nonrefundable and do not promise refunds or credits for partially used billing periods. Any exception is at the Chronicle’s discretion.

What are the San Francisco Chronicle customer-service hours?

The current official Help Center does not clearly publish one universal telephone-service schedule. Try 415-777-7000 or use the online request form if telephone support is unavailable.

How do I activate digital access with a print subscription?

Visit SFChronicle.com/activate, link the subscription, and then use the same username and password on the website and mobile app.

Related newspaper customer service pages

• Palm Beach Post customer service
• Chicago Tribune customer service
• Los Angeles Times customer service
• Financial Times customer service
• Wall Street Journal customer service

CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with the San Francisco Chronicle or Hearst Communications. Telephone numbers, policies, subscription terms, digital benefits, addresses, and service availability can change. Confirm important information through the Chronicle’s official website and subscription documents.

Last reviewed: August 18, 2026.