Shape is a health, fitness, wellness, beauty, and lifestyle publication that was founded in 1981 and is now part of the People Inc. publishing family. Shape’s traditional print magazine ceased publication in 2019. The current paid magazine product is Shape Special Collection, a quarterly digital publication sold and managed through Magazines.com.
For a current Shape Special Collection subscription, call Magazines.com Customer Service at 1-800-624-2946, also known as 1-800-MAGAZINES. Current customer-service hours are Monday through Friday from 7 a.m. to 7 p.m. Central Time. You can also email help@magazines.com.
- Current Subscription Product: Shape Special Collection – quarterly digital subscription
- Subscription Customer Service: 1-800-624-2946
- Hours: Monday-Friday, 7 a.m.-7 p.m. CT
- Subscription Email: help@magazines.com
- Manage Subscription: Shape Special Collection at Magazines.com
- Magazines.com Customer Care: Customer Care
- Shape Editorial Address: 225 Liberty Street, New York, NY 10281
- Official Shape Website: Shape.com
Shape Magazine Is Now a Digital Special Collection
Shape’s former traditional print magazine is no longer published. People Inc.’s current customer-support information states that Shape ceased print publication in 2019.
The current subscription product is Shape Special Collection, a quarterly digital publication. Magazines.com currently offers a full-year subscription consisting of four digital issues.
This distinction matters if you find older customer-service information online. Telephone numbers, mailing addresses, delivery schedules, and cancellation procedures from the former print magazine may no longer apply to the current Shape Special Collection.
How to Contact Shape Subscription Customer Service
People Inc. currently directs Shape subscribers to Magazines.com for purchasing and managing the current Shape Special Collection subscription.
Contact Magazines.com at:
- Phone: 1-800-624-2946
- Email: help@magazines.com
- Hours: Monday-Friday, 7 a.m.-7 p.m. Central Time
- Online Customer Care: Magazines.com Customer Care
The older Shape subscription number 1-800-340-8953 continues to appear in historical directories, but it is not the current support route People Inc. identifies for today’s Shape Special Collection subscription.
What to Have Ready Before Contacting Customer Service
- Name used to place the subscription order
- Email address used during checkout
- Order number
- Order date
- Subscription title shown on the confirmation
- Amount charged
- Date of an unexpected renewal charge
- Last four digits of the payment method when needed for account lookup
- Screenshots of digital-access errors
- Any cancellation or renewal confirmation already received
Never send a complete credit-card number, bank-account number, password, or other unnecessary sensitive financial information through ordinary email.
How to Manage a Shape Special Collection Subscription
Customers who purchased the current Shape Special Collection through Magazines.com can use My Account to manage their subscription.
Depending on the account, available options include:
- Viewing recent orders
- Checking subscription information
- Managing automatic renewal
- Updating payment information
- Updating an email address
- Changing account information
- Accessing qualifying digital magazine content
Use the same email address that was entered when the subscription was purchased. If you cannot remember the password, use the password-reset option rather than opening a duplicate account.
Shape Automatic Renewal
Current Shape Special Collection subscriptions sold through Magazines.com are offered with automatic renewal.
Before each annual renewal, Magazines.com says it sends an email notice showing the upcoming renewal price, charge date, and billing terms. Renewal prices can differ from the introductory price originally paid.
To stop future automatic renewals:
- Sign in to Magazines.com My Account.
- Open Recent Orders.
- Find the Shape Special Collection subscription.
- Update the Auto Renew status.
- Save any confirmation showing that automatic renewal was turned off.
Turning off automatic renewal prevents a future subscription term from renewing. It does not necessarily immediately end digital access that has already been paid for.
How to Cancel Shape Special Collection
If you only want to prevent the next automatic renewal, turn off Auto Renew in your Magazines.com account.
If you want to cancel the current subscription or ask whether a refund is available, contact Magazines.com Customer Care at 1-800-624-2946 or help@magazines.com.
When requesting cancellation, ask customer service to confirm:
- The effective cancellation date
- Whether automatic renewal has been turned off
- Whether current digital access continues through the paid term
- Whether any refund applies
- The approved refund amount, if any
- How the refund will be issued
Keep the cancellation confirmation until you are certain that no additional renewal charge appears.
Shape Refund Questions
Magazines.com publishes a satisfaction guarantee and directs customers seeking cancellation of a current subscription or information about refund eligibility to Customer Care.
Refund eligibility can depend on the type of subscription, order, and circumstances, so do not assume an automatic refund amount before Customer Care reviews the account.
If a refund is approved, keep the confirmation and monitor the original payment method until the credit appears.
Unexpected Shape or Magazines.com Charge
If you see a charge associated with a Shape subscription that you did not expect, first determine where the order was actually placed.
Check:
- Your Magazines.com account
- Shape or Magazines.com confirmation emails
- Automatic-renewal notices
- The exact merchant name on the card or bank statement
- Gift subscriptions purchased by another household member
- Older subscriptions placed through a different magazine seller
If the charge belongs to a Magazines.com automatic renewal, contact Customer Care and ask them to review the subscription and refund eligibility.
If Magazines.com cannot identify the charge, contact the merchant shown on your financial statement. If you believe the transaction is unauthorized, contact your card issuer promptly.
Shape Digital Issue Access Problems
The current Shape Special Collection is a digital product. If you purchased through Magazines.com and cannot access an issue:
- Confirm that the purchase was successfully completed.
- Check the email address used for the order.
- Review the order-confirmation email.
- Check spam and junk folders.
- Sign in to Magazines.com using the same email address.
- Review the digital magazine section under your subscription.
- Reset the account password if necessary.
- Contact Magazines.com Customer Care if access is still unavailable.
When reporting the problem, provide the device and browser being used and the exact error message. Do not send your password.
Shape Gift Subscriptions
If a Shape Special Collection subscription was purchased as a gift, the purchaser and recipient may have different names and email addresses.
For help locating a gift order, have ready:
- Purchaser name and email
- Gift recipient name
- Recipient email or delivery information
- Approximate purchase date
- Order confirmation
- Amount charged
Do not assume that a gift recipient’s account automatically controls billing or cancellation. The purchaser may need to manage the transaction through the account used to place the order.
What If My Shape Subscription Was Purchased Somewhere Else?
Not every historical Shape subscription was purchased through Magazines.com. Older subscriptions may have been sold directly by a previous publisher or through another subscription agency, retailer, rewards program, school fundraiser, or third-party seller.
If your order is not visible in Magazines.com:
- Check the original confirmation email.
- Review the merchant name on the payment statement.
- Identify the company that actually charged you.
- Contact that seller for billing or cancellation when it controls the account.
People Inc. currently directs new and current Shape Special Collection subscription management to Magazines.com.
Shape Editorial Contact
Subscription service and editorial feedback are separate.
Shape’s current About page lists its editorial mailing address as:
Shape
225 Liberty Street
New York, NY 10281
Use Shape’s official website for editorial comments, corrections, article questions, press information, or other content-related matters.
Do not mail subscription payments, cancellation requests, or financial information to the editorial office unless specifically instructed to do so.
Who Owns Shape?
Shape is part of the People Inc. publishing family. People Inc. is an operating business of IAC and publishes numerous digital and print media brands.
People Inc.’s current New York office is:
People Inc.
225 Liberty Street, 4th Floor
New York, NY 10281
The current People Inc. New York office number is 1-212-204-4000. This is a corporate-office number and should not replace Magazines.com Customer Service for Shape subscription questions.
Magazines.com Accessibility Help
If you experience an accessibility problem while using Magazines.com to purchase or manage Shape Special Collection, contact:
- Email: help@magazines.com
- Phone: 1-800-624-2946
Include the page URL, device, browser, assistive technology used, and a description of the accessibility problem.
How to Escalate a Shape Subscription Complaint
- Identify who sold the subscription. Current Shape Special Collection subscriptions are managed through Magazines.com, but an older order may have another seller.
- Contact Magazines.com Customer Care. Call 1-800-624-2946 or email help@magazines.com for a current Magazines.com order.
- Provide the order information. Include the subscriber name, email, order number, purchase date, and amount.
- State the requested resolution. Explain whether you need cancellation, a renewal stopped, a refund review, restored digital access, or another correction.
- Request written confirmation. Keep cancellation and refund messages.
- Contact the actual merchant for third-party purchases. Shape or Magazines.com may not be able to cancel a subscription controlled by another seller.
Shape Customer Service Reviews on CustomerServiceNumbers.com
CustomerServiceNumbers.com currently has no published Shape customer reviews. The displayed rating is 0 out of 5 stars based on 0 reviews.
Because there are no reviews, there is not enough CSN feedback to identify meaningful positive or negative trends involving Shape Special Collection, Magazines.com subscription support, billing, automatic renewals, cancellation, refunds, or digital access.
If you have personally contacted customer service about a Shape subscription, renewal, cancellation, unexpected charge, digital-access problem, gift subscription, or another account issue, you can leave a factual review below explaining what happened and whether the problem was resolved.
Related Health Magazine Customer Service Pages
Shape Magazine Customer Service Frequently Asked Questions
Is Shape Magazine still published?
Shape remains an active health and wellness brand, but People Inc. states that the traditional Shape print magazine ceased publication in 2019. The current subscription product is the quarterly digital Shape Special Collection.
What is the current Shape subscription customer service number?
People Inc. currently directs Shape subscription management to Magazines.com. Call Magazines.com at 1-800-624-2946.
What are Shape subscription customer service hours?
Current Magazines.com Customer Service hours are Monday through Friday from 7 a.m. to 7 p.m. Central Time.
What is the Shape subscription customer service email?
Email current Magazines.com subscription support at help@magazines.com.
What happened to the old Shape print magazine?
People Inc.’s current support page states that Shape ceased regular print publication in 2019. Shape continues online and through its quarterly digital Special Collection.
How many Shape Special Collection issues are included?
The current Magazines.com offer lists four digital Shape Special Collection issues for a full-year subscription.
Does Shape Special Collection automatically renew?
Current Magazines.com Shape subscriptions are sold with automatic renewal unless the customer turns renewal off. Magazines.com says an email reminder is sent before an annual renewal charge.
How do I stop Shape automatic renewal?
Sign in to Magazines.com My Account, open Recent Orders, and change the Auto Renew status for the subscription. Save the confirmation.
How do I cancel my current Shape subscription?
Contact Magazines.com Customer Care at 1-800-624-2946 or help@magazines.com to cancel the current subscription or ask about refund eligibility.
Where is Shape located?
Shape lists 225 Liberty Street, New York, NY 10281 for editorial correspondence. People Inc. lists its New York office at 225 Liberty Street, 4th Floor, New York, NY 10281.
Can CustomerServiceNumbers.com cancel my Shape subscription?
No. CustomerServiceNumbers.com is an independent consumer-information and review website. We cannot access Magazines.com accounts, cancel Shape subscriptions, stop automatic renewals, restore digital issues, process refunds, or change billing information.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share service experiences since 2004. We organize official support routes, subscription guidance, complaint information, and public customer reviews independently from the companies listed.
Magazine formats, subscription sellers, prices, renewal terms, customer-service hours, and refund procedures can change. Confirm current Shape subscription information through People Inc., Shape, and Magazines.com before making account or billing changes.
Share Your Shape Customer Service Experience
Have you contacted customer service about Shape Special Collection, an older Shape subscription, automatic renewal, cancellation, billing, a refund, digital access, or a gift subscription? Leave a review below describing the general issue, which support route you used, and whether it was resolved.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website. It is not owned by, operated by, sponsored by, or affiliated with Shape, People Inc., IAC, or Magazines.com. We cannot access subscription accounts, cancel renewals, process refunds, restore digital access, update payment information, or resolve billing disputes. Always confirm important subscription, renewal, cancellation, and refund information directly with the company that sold and manages your subscription.