The Palm Beach Post customer service can help with print and digital subscriptions, missed newspapers, delivery changes, vacation holds, billing questions, account access, cancellations, the eNewspaper, mobile apps, advertising, and customer complaints. The newspaper is part of the USA TODAY Network and is owned and operated by Gannett Co., Inc.
The Palm Beach Post Customer Service Number and Support
- Customer service phone number: 1-800-926-7678
- Monday–Friday hours: 8:00 a.m.–5:00 p.m. ET
- Saturday–Sunday hours: 7:00 a.m.–11:00 a.m. ET
- Help Center: The Palm Beach Post Help Center
- Subscription support: Subscription Services
- Manage an account: Palm Beach Post Account Management
- Live chat: Palm Beach Post Live Chat
- Contact newsroom staff or share feedback: Palm Beach Post Contact Options
- Classifieds and advertising: Ads and Announcements
Best Support Route by Issue
- Missing or late newspaper: Report the delivery problem through Account Management, live chat, or 1-800-926-7678.
- Vacation hold: Schedule a temporary delivery hold online or through customer service.
- Change of address: Update the delivery address through Account Management or customer service.
- Billing or payment method: Sign in to update the payment card, billing address, or account information.
- Cancel a subscription: Call customer service and request written or emailed confirmation.
- Digital access or password problem: Use the Help Center and confirm that the correct subscriber email is connected to the account.
- eNewspaper or app problem: Sign in with the subscription credentials and verify that the subscription has been activated.
- Story tip, correction, or newsroom question: Use the staff directory available through the official contact page.
- Classified ad or announcement: Use the Ads and Announcements page.
- Business advertising: Follow the advertising link on the official contact or advertising page.
What to Have Ready Before Contacting Customer Service
Providing complete account and delivery information can help customer service investigate the problem more efficiently. Have the following information ready when applicable:
- Subscriber name and delivery address
- Email address connected to the subscription
- Account number, if available
- Telephone number connected to the account
- Date and type of the missed delivery
- Print, digital, app-store, or bundled subscription type
- Recent billing date and amount
- Promotional offer or renewal notice
- Previous case or confirmation number
- The resolution requested
Do not publish this information in the public review section.
How to Report a Missing Palm Beach Post Newspaper
Subscribers can report a missing or late newspaper through the online account portal, live chat, or customer service phone number. When reporting the problem, provide the delivery address, the missing edition date, and whether the issue has happened before.
Some Palm Beach Post print subscriptions are delivered through the U.S. Postal Service. If postal delivery is used in your area, the newspaper may arrive with the regular mail. When there is no postal service on a federally recognized holiday, the newspaper may arrive on the next postal-delivery day.
Subscribers can use the digital eNewspaper while waiting for a delayed print edition. The eNewspaper provides a digital replica of the printed paper and can include article saving, downloads, puzzles, archives, and audio features.
Palm Beach Post Vacation Holds and Address Changes
Subscribers can schedule a temporary delivery hold through Account Management, live chat, or customer service. The automated system generally allows temporary holds of up to 30 days. Digital access continues during the print-delivery hold.
Delivery-address changes can also be submitted online or through customer service. Allow sufficient processing time and ask when delivery should begin at the new address.
Subscription Billing, Rate Increases and Premium Editions
The Palm Beach Post offers automatic payments through its EZ Pay program. Subscribers can update their payment card and billing address through the online account portal or by contacting customer service.
Promotional subscription prices may increase when the introductory period ends. Subscribers who question a rate change should review the original offer, renewal notice, billing history, and current subscription terms before contacting customer service.
Some subscriptions may include charges associated with Premium Editions. These are additional newspaper sections containing expanded coverage. Review the current Palm Beach Post subscription terms for information about billing, Premium Editions, automatic renewal, and other conditions.
How to Cancel a Palm Beach Post Subscription
Subscribers can cancel by calling 1-800-926-7678. Some states require an online cancellation option, but Florida subscribers should use the published customer service number unless an online cancellation option appears in their Account Management page.
When cancelling:
- Ask for the effective cancellation date.
- Request a confirmation number or email.
- Ask whether another automatic payment is scheduled.
- Confirm when print and digital access will end.
- Save the cancellation confirmation and recent billing statements.
Palm Beach Post Refund Policy
The Palm Beach Post states that subscription payments are generally nonrefundable. Its published terms say there are ordinarily no refunds or credits for the unused portion of a subscription cancelled before the end of a billing cycle.
The newspaper may issue a refund or credit at its discretion, but a refund in one situation does not require it to provide the same remedy in another. If requesting an exception, explain the billing error or service failure clearly and save all related documentation.
Digital Access, eNewspaper and App Help
A Palm Beach Post subscription may include access to subscriber-only articles, mobile applications, newsletters, and the digital eNewspaper. New subscribers generally need to activate their subscription using the same email address connected to the account.
If digital access does not work:
- Confirm that the subscription is active.
- Use the email address connected to the subscription.
- Reset the password if necessary.
- Sign out of the website and app, then sign back in.
- Confirm that an app-store purchase has been linked to a Palm Beach Post account.
- Contact customer service if the subscription still appears locked.
If the subscriber no longer has access to the email address on the account, call customer service or use live chat. Customer service may need to verify the account before changing the email address.
Newsroom, Story Tips, Corrections and Feedback
Subscription customer service is not the best route for a story tip, factual correction, press release, or question for a specific journalist. The official contact page provides access to The Palm Beach Post staff directory and a feedback form.
When submitting a correction request, include the article headline, publication date, direct article URL, exact information believed to be incorrect, and supporting documentation. Do not use the public customer-review section to submit confidential news tips.
Classified Ads, Announcements and Business Advertising
The official Ads and Announcements page provides separate routes for classified advertisements, public announcements, and business advertising. Advertising departments generally cannot resolve subscription delivery, cancellation, or billing problems.
Before purchasing an advertisement, confirm:
- Publication and placement dates
- Print, digital, or combined placement
- Deadline and cancellation terms
- Ad dimensions and formatting requirements
- Total price and applicable fees
- Proofing and correction procedures
Palm Beach Post Ownership and Address
The Palm Beach Post is part of the USA TODAY Network and is owned and operated by Gannett Co., Inc.
Local Palm Beach Post address:
2751 South Dixie Highway
West Palm Beach, FL 33405
Parent company:
Gannett Co., Inc.
7950 Jones Branch Drive
McLean, VA 22107
Do not mail subscription payments, cancellation requests, or sensitive account information to an office address unless customer service provides specific mailing instructions.
How to Escalate a Palm Beach Post Complaint
- Start with customer service: Call 1-800-926-7678, use live chat, or manage the issue online.
- Document the problem: Save delivery dates, billing statements, renewal notices, chat transcripts, and confirmation numbers.
- Request a specific resolution: Clearly ask for delivery correction, billing review, cancellation confirmation, account access, or a discretionary credit.
- Follow up using the same case: Provide the previous contact date and case number rather than opening multiple unrelated requests.
- Use the official feedback route: If routine customer service does not resolve the issue, submit feedback through the official contact page and reference the earlier case.
Protect Your Subscription and Payment Information
Do not post your subscription number, delivery address, telephone number, email address, password, or payment-card information in a public review.
Be cautious of unexpected renewal, delivery, refund, or payment messages containing unfamiliar links. Access the account through the official Palm Beach Post Help Center or Account Management portal. If an unauthorized charge appears, contact customer service first and contact the card issuer promptly when necessary.
Palm Beach Post Customer Service Reviews and Complaints
The Palm Beach Post currently has a rating of 0 out of 5 stars based on zero reviews on CustomerServiceNumbers.com. Because no reviews have been submitted, there is not enough information to identify recurring praise or complaint patterns.
Share Your Palm Beach Post Experience
If you recently contacted The Palm Beach Post, consider leaving an accurate review below. Helpful reviews explain:
- Whether the issue involved delivery, billing, cancellation, digital access, or another service
- Whether contact was made by phone, chat, or online account
- How long it took to receive assistance
- Whether a confirmation or case number was provided
- Whether the issue was resolved
- The approximate date of the experience
Describe only your own experience and remove private account, delivery, payment, and contact information before submitting the review.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has published company contact information and consumer reviews since 2004. We verify contact details against official sources, distinguish subscription service from newsroom and advertising contacts, remove obsolete information, and separate company policies from unverified user opinions.
This page was checked against The Palm Beach Post’s official Help Center, subscription, account-management, live-chat, advertising, and subscription-terms pages. CustomerServiceNumbers.com is independent from The Palm Beach Post and Gannett.
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Frequently Asked Questions About The Palm Beach Post
What is The Palm Beach Post customer service number?
The Palm Beach Post customer service number is 1-800-926-7678.
What are The Palm Beach Post customer service hours?
Customer service is available Monday–Friday from 8:00 a.m.–5:00 p.m. ET and Saturday–Sunday from 7:00 a.m.–11:00 a.m. ET.
How do I report a missing newspaper?
Report a missing paper through Account Management, live chat, or customer service at 1-800-926-7678.
How do I pause delivery for a vacation?
Schedule a temporary hold through the account portal, live chat, or customer service. The automated system generally permits holds of up to 30 days.
How do I cancel my Palm Beach Post subscription?
Call customer service at 1-800-926-7678 and ask for the effective date and a cancellation confirmation number.
Does The Palm Beach Post provide subscription refunds?
Subscription payments are generally nonrefundable, and unused portions of cancelled billing cycles ordinarily do not receive refunds or credits. The newspaper may make exceptions at its discretion.
Who owns The Palm Beach Post?
The Palm Beach Post is part of the USA TODAY Network and is owned and operated by Gannett Co., Inc.
How do I contact The Palm Beach Post newsroom?
Use the staff directory available through the newspaper’s official contact page for story tips, corrections, press releases, and questions for specific journalists.
Can CustomerServiceNumbers.com cancel my subscription?
No. CustomerServiceNumbers.com cannot access Palm Beach Post accounts, report missed deliveries, change payment information, cancel subscriptions, or issue refunds.
Customer Service Numbers Disclaimer
Disclaimer: CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with, endorsed by, or sponsored by The Palm Beach Post, Gannett Co., Inc., USA TODAY, or the USA TODAY Network. CustomerServiceNumbers.com cannot provide subscription support, access accounts, change delivery, process payments, cancel subscriptions, issue refunds, place advertisements, or contact newspaper staff on a reader’s behalf. Reviews and comments are unverified opinions submitted by individual users; they are not endorsed by CustomerServiceNumbers.com, The Palm Beach Post, or Gannett. Phone numbers, addresses, hours, subscription terms, prices, delivery methods, and support options can change, so verify important information through the official Palm Beach Post Help Center before acting.
Last Updated: August 13, 2026