Milwaukee Journal Sentinel customer service can help with print and digital subscriptions, missed newspaper delivery, billing, renewal charges, cancellation, vacation holds, address changes, eNewspaper access, account login and payment updates. The Journal Sentinel is part of the USA TODAY Network and is owned and operated by Gannett Co., Inc.
Subscribers should use the official Help Center or call 1-844-900-7103. The older 1-800-759-6397 number is not currently listed on the newspaper’s official support pages.
Milwaukee Journal Sentinel Customer Service Phone Number
- Subscription and customer service: 1-844-900-7103
- Customer-service hours: Monday through Friday, 8 a.m.–5 p.m.; Saturday and Sunday, 7 a.m.–11 a.m., local time
- Journal Sentinel Help Center: Subscription, delivery, billing and digital help
- Contact page and online chat: Contact the Journal Sentinel
- Manage a subscription: Journal Sentinel Subscription Services
- Account sign-in: Manage a Journal Sentinel account
- Report a delivery problem: Report a missing or damaged newspaper
- Pause newspaper delivery: Schedule a temporary delivery hold
- Change delivery address: Update the newspaper delivery address
- Activate digital access: Connect a subscription with online access
- eNewspaper: Read the digital replica of the newspaper
- Subscription terms: Review current billing, delivery and cancellation terms
- Milwaukee mailing address: Journal Sentinel, 333 E. Kilbourn Ave., Suite 500, Milwaukee, WI 53202
- Official website: JSONline.com
- Owner: Gannett Co., Inc.
- Network: USA TODAY Network
The Milwaukee office address is not the best first route for a missed paper, cancellation, billing error or login problem. Start with the subscription account, online chat or customer-service telephone number.
Best Journal Sentinel Support Route by Issue
- Newspaper did not arrive: Use the delivery-issue form or call customer service and say “delivery issue.”
- Newspaper arrived late or damaged: Report the specific delivery date through the account.
- Pause delivery for a vacation: Use the temporary-hold form or call and say “temporary hold.”
- Change the delivery address: Use the delivery-address page or contact customer service.
- Cancel a subscription: Call 1-844-900-7103 and say “discontinue delivery.”
- Unexpected subscription charge: Review the account history, renewal terms, Premium Edition charges and payment method.
- Premium Edition charge: Call customer service to ask about the edition or opt out of future Premium Editions.
- Printed bill fee: Review whether the account is being charged the current paper-statement fee and consider EZ Pay.
- Update a credit card: Use the payment-information page or call customer service.
- Make a one-time payment: Use the online payment page or telephone support.
- Cannot sign in: Use Forgot Password or call if the account email is no longer accessible.
- Digital subscription will not activate: Use the activation page and the email connected with the subscription.
- eNewspaper will not open: Confirm that digital access is activated and sign in with the correct account.
- Subscription purchased through Apple or Google: Link the app-store purchase to a Journal Sentinel account and use the app store for billing when required.
- Story idea or news tip: Contact the newsroom rather than subscription customer service.
- Letter to the editor: Use the editorial-submission route on the official contact page.
- Classified advertisement or announcement: Use the Ads and Announcements section of the Help Center.
- Final written complaint: Write to the current Kilbourn Avenue mailing address after ordinary customer-service routes have been attempted.
Information to Have Before Contacting Customer Service
- Name on the subscription
- Delivery address
- Account email address
- Account or subscription number
- Telephone number connected with the account
- Subscription type, such as digital, eNewspaper or print plus digital
- Date the subscription began
- Current renewal or billing date
- Amount charged
- Last four digits of the payment method when requested
- Date of a missing or damaged newspaper
- Dates of repeated delivery problems
- Vacation-hold dates
- Previous case or confirmation number
- Screenshot of an account or app error with private information removed
- The requested resolution, such as cancellation, delivery credit or billing review
Do not post an account number, full delivery address, payment information, password, private email address or unredacted bill in a public review.
Who Owns the Milwaukee Journal Sentinel?
The Milwaukee Journal Sentinel is part of the USA TODAY Network and is owned and operated by Gannett Co., Inc. Gannett owns and operates newspapers and digital news publications in communities throughout the United States.
Gannett ownership does not mean that subscribers should contact the national corporate office first. Local subscription, delivery, digital-access and billing matters should begin with the Journal Sentinel Help Center and 1-844-900-7103.
How to Manage a Journal Sentinel Subscription
Subscribers can sign in to manage many account functions online, including:
- Payment information
- Billing address
- One-time payments
- Automatic payment
- Account history
- Delivery address
- Temporary delivery holds
- Missed-paper reports
- Digital-access activation
- Newsletter preferences
Keep copies or screenshots of important changes, particularly cancellations, vacation holds, address updates and payment-method changes.
How to Cancel a Milwaukee Journal Sentinel Subscription
- Call customer service at 1-844-900-7103.
- Say “discontinue delivery” when prompted.
- Provide the name, delivery address and account information.
- Ask for the effective cancellation date.
- Ask whether access continues through the end of the current billing period.
- Ask whether any balance or future charge remains.
- Request a cancellation confirmation or case number.
- Save the date, time and details of the call.
- Monitor the payment account for another renewal.
Removing the app, deleting a newsletter, pausing newspaper delivery or submitting a public review does not cancel the subscription.
When Does a Cancellation Become Effective?
The timing can depend on the subscription type and current billing period. Current terms state that digital and eNewspaper cancellation generally becomes effective at the end of the current subscription period.
Cancel before the next renewal to avoid another subscription charge. Ask the representative to identify:
- The next scheduled renewal date
- The final date of print delivery
- The final date of digital access
- Whether an outstanding balance exists
- Whether Premium Editions or other charges remain
Can I Get a Refund After Canceling?
Current subscription terms generally do not provide a prorated refund or credit for the unused part of a subscription canceled during a billing period. Access may continue until the current period ends.
Gannett reserves the right to approve a refund or credit as an exception. A subscriber requesting an exception should provide:
- Cancellation date
- Renewal date
- Amount charged
- Reason for the refund request
- Prior cancellation confirmation
- Evidence of an incorrect or duplicate charge
Do not assume that stopping newspaper delivery automatically stops all billing. A subscription must be canceled to stop future subscription charges.
Milwaukee Journal Sentinel Billing and Renewal Problems
Common billing questions can involve:
- Introductory rates expiring
- Automatic renewal
- EZ Pay charges
- Premium Edition charges
- Thanksgiving Edition charges
- Paper-statement fees
- Subscription-rate increases
- Duplicate payments
- Expired or replaced payment cards
- Partial payments
- Account balances
- Charges after a cancellation request
Compare the charge with the subscription terms, account history, printed invoice and any renewal notice. Ask customer service to explain each amount rather than disputing the total without first identifying its components.
How to Make a Journal Sentinel Payment
- One-time online payment: Pay a Journal Sentinel bill
- Update payment information: Change a card or billing address
- Enroll in automatic payments: Sign up for EZ Pay
- Telephone payment help: 1-844-900-7103
Use only the official account portal. Do not provide payment details through a link in an unexpected email, text message or search advertisement.
Journal Sentinel EZ Pay
EZ Pay automatically charges the payment method connected with the subscription. Current terms state that the charge can occur before the existing subscription period expires.
Before enrolling or updating EZ Pay:
- Confirm the subscription rate.
- Review the next billing date.
- Check for an existing account balance.
- Verify the payment card and billing address.
- Review Premium Edition terms.
- Save confirmation of the change.
Changing or removing a card does not necessarily cancel the subscription or remove an amount already owed.
Journal Sentinel Paper-Statement Fee
Current print-subscription terms state that a printed subscription invoice includes a $5 paper-statement fee. Subscribers who want to avoid the fee can review EZ Pay and online account options.
Before changing the billing method, confirm:
- Whether automatic payments are acceptable
- Which card will be charged
- The renewal schedule
- How billing notices will be delivered
- Whether the paper-statement fee has already been assessed
Journal Sentinel Premium Edition Charges
Premium Editions are additional print sections that can be billed separately from the regular subscription rate. Current terms state that:
- Each Premium Edition can carry a $6 charge.
- No more than two Premium Editions are scheduled in a calendar month.
- The Thanksgiving print edition carries a separate $6 charge.
- Charges appear in connection with the delivery date.
- Subscribers can opt out by contacting customer service.
Call 1-844-900-7103 to opt out and request confirmation that the account has been updated.
Review the current subscription terms because Premium Edition dates, charges and conditions can change.
Unexpected Premium Edition Charge
- Review the printed bill or online account history.
- Identify the date and name of the edition.
- Review the current Premium Edition schedule.
- Call customer service.
- Ask whether the account previously opted out.
- Request correction when the charge conflicts with a confirmed opt-out.
- Ask for future Premium Editions to be declined.
- Save the case number.
Opting out of Premium Editions does not cancel the regular newspaper subscription.
Journal Sentinel Non-Print Days
The Journal Sentinel schedules certain days when a print edition is not produced. Current terms state that:
- The regular monthly subscription rate does not decrease.
- An eNewspaper edition is provided.
- Dates can change.
- Non-print days are listed in the current subscription terms.
A scheduled non-print day is different from a missed delivery. Check the current calendar before reporting that no newspaper arrived.
What to Do if the Newspaper Did Not Arrive
- Confirm that the date was not a scheduled non-print day.
- Check the normal delivery location.
- Ask household members or building staff whether the paper was moved.
- Sign in to the subscription account.
- Open the delivery-issue form.
- Select the affected delivery date.
- Describe whether the paper was missing, late or damaged.
- Save the report confirmation.
- Call 1-844-900-7103 and say “delivery issue” if the problem cannot be reported online.
Report repeated missed deliveries individually so the account reflects the pattern and the affected dates.
Repeated Journal Sentinel Delivery Problems
For repeated missed, late, wet or damaged newspapers:
- Keep a list of affected dates.
- Photograph damaged papers when useful.
- Confirm the delivery address and instructions.
- Report each incident through the account.
- Ask whether the route or carrier can be reviewed.
- Request the appropriate delivery credit.
- Ask for a case or escalation number.
- Confirm whether the delivery method is carrier or USPS mail.
Subscribers receiving the paper through the U.S. Postal Service may receive it with regular mail. When postal service is unavailable on a federal holiday, delivery may occur on the next available postal-delivery day.
Credits for Missed Newspaper Delivery
Current terms state that when a requested or unplanned print delivery does not occur, the subscription remains active and digital access continues. The account receives a credit for the delivery portion of the print subscription.
Ask customer service to explain:
- The value of the delivery credit
- Where the credit appears
- Whether it extends the subscription
- Whether it reduces a future bill
- How repeated missed papers are handled
A delivery credit is not the same as canceling the subscription or refunding the entire subscription payment.
How to Pause Delivery for a Vacation
- Sign in to the subscription account.
- Open the temporary delivery-hold page.
- Enter the stop and restart dates.
- Review the confirmed restart date.
- Save the confirmation.
- Continue using digital access and the eNewspaper while away.
A temporary hold can also be requested by calling 1-844-900-7103 and saying “temporary hold.” The automated telephone system currently allows a hold of up to 30 days.
Does a Vacation Hold Stop Subscription Charges?
No. A temporary delivery hold does not cancel the subscription. Digital access continues, and current terms provide a credit for the delivery portion of the print service.
Subscribers who want all future subscription charges to stop must separately cancel the subscription.
How to Change the Newspaper Delivery Address
- Sign in to the Journal Sentinel account.
- Open the delivery-address page.
- Enter the new address.
- Choose the effective date.
- Confirm that the new location is within the delivery area.
- Save the confirmation.
- Monitor the first deliveries at the new address.
Call customer service when moving outside the normal print-delivery area or when the online form does not recognize the address.
Milwaukee Journal Sentinel Digital Access
Eligible subscriptions can include access to:
- JSONline.com subscriber content
- The Journal Sentinel mobile app
- The eNewspaper
- Subscriber newsletters
- News alerts
- Saved articles
- USA TODAY Network eNewspapers through the Universal feature
Print subscribers who have not activated online access should use the official activation page and create an account connected with the subscription.
How to Activate Digital Access
- Go to the digital activation page.
- Enter the requested subscription information.
- Use an email address that the subscriber can continue accessing.
- Create an account password.
- Verify the account when requested.
- Sign in to JSONline.com and the Journal Sentinel app.
- Open the eNewspaper to confirm access.
Call customer service when the subscription cannot be located or appears connected with an old email address.
Journal Sentinel Login or Password Problems
- Confirm the email address used when the account was created.
- Select Forgot Password on the official sign-in page.
- Check spam and junk folders for the reset message.
- Use the newest reset link.
- Close other open sign-in pages.
- Clear incorrect saved credentials from the browser.
- Try a current browser or the updated app.
- Call customer service if the account email is no longer accessible.
Do not give a password or verification code to an unexpected caller claiming to restore newspaper access.
How to Read the Journal Sentinel eNewspaper
The eNewspaper is a digital replica of the print newspaper. Subscribers can access it through the official eNewspaper page.
Features can include:
- Page-by-page newspaper viewing
- Article downloading and saving
- Printing
- Audio reading
- Puzzles
- Access to other USA TODAY Network eNewspapers through the Universal section
Sign in with the account connected with the active subscription. If the eNewspaper opens a subscription offer instead of the edition, digital access may not be activated or the wrong account may be signed in.
eNewspaper Is Missing or Will Not Load
- Sign out and sign back in.
- Confirm that the subscription is active.
- Verify that digital access has been activated.
- Try the eNewspaper in a current browser.
- Disable a content blocker temporarily when appropriate.
- Clear the browser cache.
- Update the mobile app.
- Try another device.
- Record the exact error.
- Contact customer service if access remains unavailable.
Subscription Purchased Through Apple or Google
A subscription purchased through an app store may need to be linked with a Journal Sentinel account to unlock access on the website, app and eNewspaper.
Subscribers should:
- Open the app used to purchase the subscription.
- Open the app settings.
- Select Create Account or the available account-linking option.
- Create a Journal Sentinel profile.
- Use those credentials on the website and other supported devices.
Apple or Google may control billing, renewal, cancellation and refund requests for subscriptions purchased through their stores. Check the app-store receipt before contacting Journal Sentinel billing support.
How to Stop Journal Sentinel Emails and Newsletters
- Sign in to the newsletter-management page.
- Turn off individual newsletters.
- Use the unsubscribe link at the bottom of a marketing email.
- Review app push-notification settings separately.
Unsubscribing from a newsletter does not cancel a paid subscription. Account, billing and security messages may continue when necessary.
Unfamiliar Journal Sentinel Charge
Before reporting an unfamiliar charge, compare it with:
- A print subscription renewal
- A digital subscription renewal
- EZ Pay
- A Premium Edition
- The Thanksgiving Edition
- A printed statement fee
- A subscription started by another household member
- An app-store subscription
- A temporary authorization
Contact customer service with the date, amount and last four digits of the payment method. Contact the bank promptly if a completed charge remains unauthorized.
Charge Appeared After Cancellation
- Locate the cancellation confirmation or call notes.
- Compare the cancellation date with the renewal date.
- Determine whether the charge was already processing.
- Confirm the effective cancellation date.
- Review whether another subscription exists under a different email or address.
- Call customer service and request a billing review.
- Ask for written confirmation of the decision.
- Contact the payment provider before its dispute deadline when the charge remains unresolved.
Journal Sentinel Newsroom and Editorial Contacts
Subscription customer service is separate from the newsroom. Do not call subscription support to submit a story idea, correction request or letter to the editor.
- News tips: Submit a Journal Sentinel news tip
- Newsroom telephone: 1-414-224-2318
- Letters and editorial submissions: Use the official Contact Us page
- Staff directory: Available through the official Contact Us page
Do not send private subscription or payment information to a newsroom reporter or editor.
Archives, Back Issues, Reprints and Reuse
The official Help Center provides separate routes for:
- Searching newspaper archives
- Ordering available back issues
- Purchasing front-page or article reprints
- Purchasing photographs
- Obtaining permission to reuse Gannett content
Subscription customer service may direct the request to another department. Provide the publication date, headline, author and intended use when available.
Classified Ads, Obituaries and Announcements
Advertising and announcement requests use different support channels from subscription customer service.
- Ads and announcements: Classified, obituary and announcement resources
- General classified questions: class@journalsentinel.com
Verify publication deadlines, pricing, proof approval and cancellation terms before submitting an advertisement or announcement.
How to Escalate a Milwaukee Journal Sentinel Complaint
- Identify whether the issue involves delivery, billing, cancellation, digital access or editorial content.
- Sign in and review the account history.
- Use the appropriate self-service form.
- Call 1-844-900-7103.
- Provide the account details and affected dates.
- State the requested resolution clearly.
- Ask for a case or confirmation number.
- Save bills, renewal notices, screenshots and delivery reports.
- Request review by a supervisor when the first response does not address the documented problem.
- Write to the current Kilbourn Avenue mailing address only after normal customer-service routes have been attempted.
- Contact the payment provider before its dispute deadline when an unauthorized charge or unresolved billing error remains.
A review submitted to CustomerServiceNumbers.com does not report a missed paper, pause delivery, cancel a subscription, request a refund or open a Journal Sentinel customer-service case.
Milwaukee Journal Sentinel Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows three Milwaukee Journal Sentinel reviews with an overall rating of 1.7 out of 5. All three reviews were submitted in 2018.
Two reviewers complained that the print newspaper had become thinner or provided less content. One of those reviewers also described missed deliveries and a subscription-price increase.
Another reviewer reported that a Sunday paper had not arrived and said telephone assistance was unavailable despite the published weekend opening time. The third reviewer publicly requested immediate cancellation and said the household intended to try another Wisconsin newspaper.
These reviews are individual experiences from 2018 and do not establish current Journal Sentinel-wide delivery, billing or customer-service trends. Current reviews can help subscribers understand recent experiences with missed-paper reports, cancellation, billing, Premium Edition charges, digital access and response times.
Privacy and Subscription Scam Warnings
- Use JSONline.com, Help.JSONline.com and Account.JSONline.com.
- Verify the telephone number through the official Help Center.
- Do not post an account number, home address or payment information publicly.
- Remove account details and barcodes from bill screenshots.
- Do not provide passwords or verification codes to an unexpected caller.
- Do not pay a supposed renewal or refund fee using gift cards, cryptocurrency or a wire transfer.
- Be cautious with subscription-renewal notices from unrelated companies.
- Confirm whether a subscription was purchased directly or through Apple, Google or another provider.
- Save cancellation confirmations and case numbers.
- A public review does not cancel a subscription or update an account.
Frequently Asked Questions About Milwaukee Journal Sentinel Customer Service
What is the Milwaukee Journal Sentinel customer-service number?
Call 1-844-900-7103 for subscription, delivery, billing, cancellation and digital-access help.
Is 1-800-759-6397 still the Journal Sentinel phone number?
The current official Help Center lists 1-844-900-7103. The older 1-800-759-6397 number is not currently published on the official support pages.
What are Journal Sentinel customer-service hours?
Current hours are Monday through Friday, 8 a.m.–5 p.m., and Saturday and Sunday, 7 a.m.–11 a.m., local time.
How do I cancel the Milwaukee Journal Sentinel?
Call 1-844-900-7103 and say “discontinue delivery.” Ask for the effective date and confirmation number.
Can I cancel through a CSN review?
No. Reviews posted on CustomerServiceNumbers.com do not reach the Journal Sentinel or change a subscription.
How do I report a missed newspaper?
Use the delivery-issue form in the account or call customer service and say “delivery issue.”
How do I pause delivery for a vacation?
Use the temporary-hold page or call customer service and say “temporary hold.” The automated system currently permits holds of up to 30 days.
Does a vacation hold stop billing?
No. The subscription and digital access continue. Current terms provide a credit for the print-delivery portion rather than canceling the subscription.
What is a Journal Sentinel Premium Edition charge?
Premium Editions are separately billed print sections. Current terms list a $6 charge for each Premium Edition and allow subscribers to opt out by calling customer service.
Why was I charged a paper-statement fee?
Current print-subscription terms list a $5 fee for printed subscription invoices. Review online billing and EZ Pay options before changing the payment method.
Do I receive a refund after canceling?
Current terms generally do not provide prorated refunds for a mid-period cancellation, although Gannett may approve exceptions at its discretion.
How do I activate digital access?
Use JSONline.com/activate and connect the subscription with an email address and online account.
Where can I read the eNewspaper?
Subscribers can read it through the official Journal Sentinel eNewspaper page after signing in.
Who owns the Milwaukee Journal Sentinel?
The Journal Sentinel is owned and operated by Gannett Co., Inc. and is part of the USA TODAY Network.
What is the current Journal Sentinel mailing address?
The publication currently lists 333 E. Kilbourn Ave., Suite 500, Milwaukee, WI 53202.
Related Customer Service Numbers Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share service experiences since 2004. We independently organize official telephone numbers, delivery tools, cancellation guidance, billing information, digital-access resources and complaint-escalation steps.
We are not owned by the Milwaukee Journal Sentinel, Gannett, the USA TODAY Network, a newspaper carrier, Apple, Google, a subscription agent or a payment provider.
Share Your Milwaukee Journal Sentinel Customer Service Experience
Have you contacted the Journal Sentinel about a missing newspaper, repeated delivery problem, subscription cancellation, renewal charge, Premium Edition, paper-statement fee, vacation hold, eNewspaper or digital-access problem? Leave a factual review below and explain which support route you used, how long assistance took and whether the issue was resolved.
Comments are moderated. Do not include an account number, delivery address, payment information, password, private telephone number, personal email address, unredacted bill, case number or name of an individual delivery person or customer-service employee.
Page Update Note
This Milwaukee Journal Sentinel customer-service page was reviewed and updated on July 16, 2026. The update replaced outdated phone and address information, verified current customer-service hours, added delivery and account-management tools, explained cancellation and billing terms and replaced unsupported review claims with a summary of the three visible CSN reviews.
Last Updated: July 16, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with the Milwaukee Journal Sentinel, Gannett, the USA TODAY Network, a newspaper carrier, Apple, Google, a subscription agent or a payment provider. The Journal Sentinel does not provide customer support through this website.
Telephone numbers, hours, delivery schedules, subscription prices, Premium Edition charges, paper-statement fees, refund rules, cancellation procedures, digital benefits and mailing addresses can change. Review the current Journal Sentinel Help Center, account information and subscription terms for controlling details.
This page cannot report a missed newspaper, pause delivery, cancel a subscription, issue a refund, remove a charge, restore digital access or submit an editorial request. It is not legal, financial, subscription-law, payment-dispute or cybersecurity advice.
