Waze is a community-powered navigation service that provides driving directions, traffic information, road alerts and user-submitted map updates. Waze is operated by Waze Mobile Ltd. within Google, but Waze support is handled through its own Help Center, mobile app, web forms and community.

Waze does not publish a general consumer customer-service telephone number. The correct support route depends on whether the problem involves an account, incorrect map information, GPS, routing, Android Auto, Apple CarPlay, privacy, business listings or inappropriate content.

How to Contact Waze Customer Service

Customer-service phone number: Waze does not publish a general consumer-support number.

Waze Help Center: Get Waze help
Waze online support form: Contact Waze support
In-app support instructions: Submit a Waze support ticket
Waze community forum: Visit the Waze community
Report a map problem: Report incorrect Waze map information
Waze Live Map: Open the Waze Live Map
Waze Map Editor: Open the Waze Map Editor
Business, advertising and partnership contacts: Waze business contacts
Official website: Waze.com

Waze does not publish guaranteed customer-support response hours. Help articles, community discussions and online forms can be accessed at any time, but ticket response times may vary by issue, language, region and support volume.

Waze Customer Support by Issue

Issue	Recommended support route
App, feature or account problem	Use Help and feedback in the Waze mobile app and submit a support ticket
Unable to open the app	Use the Waze web support form
Incorrect route, turn, address or road	Report a map issue through the app or Live Map
Missing or incorrect business listing	Suggest an edit through the app or Waze Map Editor
No GPS or inaccurate location	Check location permissions and use Waze GPS troubleshooting
Android Auto problem	Disconnect the phone, reproduce the issue and submit a Waze ticket with logs
Apple CarPlay problem	Use the mobile Waze app to submit the support report
Google built-in or Android Automotive problem	Use the applicable in-car help instructions and submit logs when requested
Forgotten password or login problem	Use the official login and recovery process
Cannot identify the account email	Try other email addresses, Google login or an existing Waze username
Privacy or location-history concern	Adjust Waze privacy settings, download data or delete the account
Content removal or account restriction	Follow Waze’s content-moderation and appeal instructions
Advertising or business inquiry	Use Waze Ads or business contact support

Information to Gather Before Contacting Waze

Waze username or account email address
Phone model and operating-system version
Waze app version
Whether the problem occurred in the phone app, Android Auto, Apple CarPlay or Google built-in
Vehicle make and model when an in-car display is involved

Exact wording of the error message
Date and approximate time the problem occurred
Start and destination information, provided only when needed
Road, intersection, address or business involved in a map problem
Screenshot with private locations and account information concealed
Whether the issue can be reproduced
Steps already attempted
Previous support-ticket information

Do not publish your home address, work address, travel history, exact current location, account email, password, verification code or private calendar information.

How to Submit a Waze Support Ticket

Use the mobile Waze app when possible because it can provide information about the device, account and affected feature.

Disconnect the phone from Android Auto or Apple CarPlay.
Open Waze on the phone.
Open the Waze menu.
Select Help and feedback.
Select Report an issue.
Choose the topic and subtopic that best match the problem.
Review the suggested troubleshooting steps.
Select Submit a ticket if the issue remains unresolved.
Explain what happened and identify the in-car system when applicable.
Add screenshots when they help document the problem.
Submit the request and retain any confirmation.

If the app will not open, use the official Waze web support form.

Waze Account and Login Help

Current Waze accounts may be connected to a Google Account, an email address or an established Waze username and password. Waze no longer supports login through a telephone number or Facebook account.

Forgotten Waze Password

Open the official Waze sign-in screen.
Select the forgotten-password option.
Enter the email address associated with the account.
Check the inbox and spam folder for a Waze message.
Follow the official reset instructions.
Use the web support form if the reset process displays an error.

Do not pay an outside service that claims it can recover a Waze account. Do not give another person a password, Google verification code or email-account access.

Waze Cannot Find the Account

Try:

Other email addresses you may have used.
The Google Account previously connected to Waze.
An established Waze username and password.
Searching email accounts for messages from Waze.

Waze states that privacy protections may prevent it from recovering an account when the user cannot identify or access the associated login method. In that situation, the user may need to create a new account or continue as a guest.

Guest Accounts

A guest account allows basic Waze use, but it may be difficult or impossible to recover after the device is lost, reset or replaced. Connect an email address or Google Account to preserve access to saved locations, preferences and account activity.

Use the official email connection instructions to make an eligible account recoverable.

How to Report an Incorrect Waze Route or Map Error

Waze maps are updated with help from community reports, partner data and volunteer map editors. Report a map issue only after the vehicle is safely stopped or by using an available voice-reporting feature.

Report a Problem Through the App

Open Waze.
Open the reporting menu.
Select Map issue.
Choose the type of problem.
Add a concise description.
Submit the report.
Check the Waze inbox for a question from a map editor.

Reportable problems can include:

Incorrect turn
Incorrect address
Incorrect route
Missing road
Missing roundabout
Road-direction problem
Incorrect speed limit
Temporary or permanent closure

Report a Map Problem From a Computer

Open the Waze Live Map.
Sign in.
Search for the address or location.
Right-click the location marker.
Select the option to report a problem.
Choose the issue type and provide details.
Submit the report.

A volunteer editor may contact you for clarification. Respond through the Waze inbox so the report does not close without enough information.

When a Waze Map Edit Will Appear

A report is not always published immediately. Volunteer editors may need to confirm road access, direction, address information, construction, government restrictions or business details.

After an edit is approved, it must also be included in a later map build before drivers see it. Simple suggestions may be reviewed within several days, but difficult or disputed changes can take longer.

Do not submit repeated conflicting reports for the same location. Add complete information to the original report or use the appropriate regional Waze community forum.

Adding or Correcting a Business on Waze

Businesses, public places and residential locations can be added or corrected through the Waze app or Waze Map Editor.

Useful information includes:

Correct business name
Street address
Entrance location
Parking access
Telephone number
Official website
Business category
Hours of operation
Photographs that do not include people, license plates or private information

Use the official business-editing instructions. Updates may be reviewed by experienced editors before appearing publicly.

A Waze business listing is separate from a Google Business Profile. Correcting one service does not guarantee that the other will change automatically.

Waze GPS and Location Problems

A “No GPS” message or inaccurate vehicle location may be caused by phone permissions, device settings, signal conditions, battery restrictions or the connection between the phone and vehicle.

Basic GPS Troubleshooting

Confirm that Waze has permission to use the phone’s precise location.
Check whether the phone’s location service is turned on.
Move to an open area away from structures that may block satellite reception.
Restart the phone.
Update Waze and the phone operating system.
Test location in another navigation app.
Disconnect from the vehicle and test Waze directly on the phone.

Submit a Waze ticket if the problem continues.

Use Waze’s official GPS troubleshooting guide for current device-specific instructions.

Incorrect ETA, Toll or Route Selection

Waze calculates routes using map data, traffic reports, historical conditions, road restrictions and the preferences selected in the app. A route can change during a drive as conditions change.

Check:

Avoid toll-road settings
Avoid freeway or highway settings
Ferry and dirt-road preferences
Vehicle type
Toll-pass information
Start and destination locations
Temporary closures
Whether a third-party app changed routing preferences

A third-party rideshare or transportation app connected to Waze may temporarily override certain routing preferences. Review the settings after the outside trip has ended.

Waze on Android Auto

Waze can operate through Android Auto on compatible phones and vehicles. Some features require the vehicle to be parked before a keyboard or other controls become available.

If Waze does not work through Android Auto:

Update Waze and Android Auto.
Restart the phone and vehicle display.
Test a wired connection when available.
Check the cable and USB port.
Test Waze directly on the phone.
Determine whether the problem affects Waze only or all Android Auto apps.
Submit Waze debug logs and a ticket for a Waze-specific problem.

Contact the vehicle manufacturer for compatibility problems.

Review the official Waze Android Auto instructions.

Waze on Apple CarPlay

Waze on CarPlay is a limited version of the mobile app, so some mobile features may not appear on the vehicle display.

If Waze freezes, displays an empty map or cannot find a route:

Update Waze and iOS.
Restart the iPhone and vehicle system.
Disconnect and reconnect CarPlay.
Test Waze directly on the iPhone.
Try a wired connection when available.
Report the problem through Waze on the phone.
Include the vehicle, iPhone and connection type in the ticket.

Review the official Waze CarPlay instructions.

Waze Built Into a Vehicle

Some vehicles with Google built-in use an Android Automotive version of Waze that operates through the vehicle rather than projecting the phone screen.

Features can differ from the mobile app. Account, privacy and preference changes may still need to be completed on a phone.

Use the official Google built-in Waze instructions and identify the vehicle model and software version when requesting support.

Waze App Crashes, Freezes or Shows a Blank Screen

Close and reopen Waze.
Restart the device.
Install the latest Waze update.
Install available operating-system updates.
Confirm that the device has available storage.
Test without Android Auto or CarPlay.
Record the exact steps that trigger the problem.
Submit a Waze ticket.
Send debug logs when requested.

Waze Debug Logs

Debug logs contain technical information about Waze app activity and can help the support team investigate a repeatable problem. Logs are limited in size and can be overwritten, so submit them soon after reproducing the issue.

Follow Waze’s official debug-log instructions. Do not publicly upload logs because they may contain technical or location-related information.

Reporting Traffic, Crashes and Road Hazards

Waze allows users to report crashes, hazards, traffic and other road conditions to help nearby drivers. Make a report only when it can be done safely and legally.

A Waze report:

Does not contact police.
Does not call an ambulance or fire department.
Does not request a tow truck.
Does not create an official accident report.
Does not replace notifying the responsible road authority.

Call emergency services for an active crash, injury, fire, dangerous driver, crime or immediate threat. Do not handle the phone while driving unless local law and a safe hands-free feature permit it.

Navigation Safety Warning

Waze directions are informational and can become outdated because of construction, emergency closures, weather, signs, police directions or other changing conditions.

Obey traffic laws and posted signs.
Follow police, fire and road-worker directions.
Do not enter a flooded, closed, restricted or unsafe road.

Do not follow a route intended for a different vehicle type.
Stop safely before typing or making detailed changes.
Use judgment when a suggested route conflicts with current conditions.

CustomerServiceNumbers.com cannot determine whether a route is safe, legal or suitable for a particular vehicle.

Waze Privacy Controls

Waze provides in-app privacy controls for:

Personalized advertising
Visibility to other users
Navigation history
Recent locations
Account information
Background or always-on location access

Open Waze settings and select the Privacy section. Review the official Waze privacy-control instructions.

Going invisible can reduce the profile information shown publicly on the map. It does not turn off navigation or prevent Waze from processing location information needed to provide directions.

Downloading Waze Account Data

Waze allows registered users to request a downloadable copy of personal account information and activity.

Follow the official Waze data-download instructions. Waze sends an encrypted file to the email address associated with the account. Follow the supplied security instructions promptly because the temporary file password may expire.

Store downloaded navigation and account data securely. It may reveal saved places, driving activity and other private information.

Deleting a Waze Account

Waze account deletion is permanent. Waze says it cannot recover an account after deletion.

Open Waze on the phone.
Open the profile.
Select Account and login.
Select Delete account.
Review the warning.
Complete the required verification.
Confirm permanent deletion.

Deleting an account removes saved places and navigation history. Previous map edits and statistical driving data may remain but will no longer be linked to the deleted account.

Review the official account-deletion instructions before confirming.

Content Moderation and Appeals

Waze may remove content or restrict accounts that violate its Terms of Use, Community Terms or content policies. Prohibited content can include harassment, impersonation, false reports, illegal material and other harmful behavior.

If Waze removes content or restricts an account:

Read the complete notification.
Identify the content or activity involved.
Review the applicable Waze policy.
Follow the appeal instructions and deadline in the notice.
Provide one organized explanation and relevant evidence.
Do not create additional accounts to evade a restriction.

Review the official Waze content-moderation and appeals policy.

Waze Ads and Business Support

Consumer app support is separate from Waze advertising, brand permissions, product partnerships and business-development inquiries.

Use Waze’s official business contact page for:

Waze Ads support
Advertising inquiries
Brand and logo permission
Product partnerships
Business development
Waze for Cities participation

Do not submit an ordinary app crash, routing problem or password issue through an advertising contact.

Waze for Cities and Road Authorities

Government agencies, transportation departments, emergency-management organizations and road operators can review the Waze for Cities program for data-sharing and public-information partnerships.

Individual drivers should use the normal map-reporting and customer-support systems. A Waze for Cities contact is not a replacement for reporting a local traffic-signal failure, dangerous road condition or emergency directly to the responsible public authority.

Fake Waze Customer Service and Navigation Scams

Because Waze does not publish a general customer-service telephone number, be cautious with search advertisements, social-media replies and websites claiming to provide immediate Waze phone support.

Start from Waze.com or the official Waze Help Center.
Do not give anyone your Google or Waze password.
Do not provide a verification code to an unexpected caller.
Do not install remote-access software for Waze support.
Do not pay for account recovery with gift cards or cryptocurrency.

Do not share screenshots containing saved home or work locations.
Do not follow a message link when the sender cannot be verified.

Review the Federal Trade Commission’s phishing-scam guidance and report suspected fraud through ReportFraud.ftc.gov.

How to Escalate an Unresolved Waze Problem

Select the correct issue: Separate account access, map editing, GPS, in-car systems, privacy and content moderation.
Use the in-app support flow: Submit a ticket from the affected account and device when possible.
Document the problem: Save screenshots, error messages, dates and reproduction steps.

Submit debug logs: Include logs promptly when the issue involves crashes, freezing or an in-car system.
Check the Waze inbox: Respond to follow-up questions from support or map editors.
Use the community: Ask the appropriate Waze forum for map-editing or feature guidance.

Reference the existing ticket: Avoid opening several conflicting reports for the same problem.
Use the correct appeal process: Follow the policy notice for removed content or an account restriction.
Contact the responsible third party: Use the vehicle manufacturer, Android Auto, Apple, a local road authority or emergency services when that organization controls the problem.

Google headquarters is not the first escalation route for a routine Waze account, map or app problem. Corporate staff do not provide live navigation support or manually correct individual Waze routes.

Waze Company and Legal Information

Waze’s current Terms of Use identify the service provider as:

Waze Mobile Ltd.
98 Yigal Alon Street
Tel Aviv, Israel

Waze is part of Google. Google’s U.S. corporate headquarters is:

Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043

Google corporate switchboard: 1-650-253-0000

These addresses and the corporate switchboard are not Waze customer-service centers. Do not mail passwords, location histories, identification, private maps or support requests to either address.

Frequently Asked Questions

What is the Waze customer-service phone number?

Waze does not publish a general consumer customer-service telephone number. Use the Waze Help Center, in-app support ticket or official web form.

Is Waze support available 24 hours?

Waze help articles and online forms can be accessed at any time, but Waze does not publish guaranteed 24/7 ticket-response hours.

How do I contact a person at Waze?

Open Help and feedback in the Waze app, select Report an issue and submit a ticket after reviewing the suggested solution.

How do I contact Waze when the app will not open?

Use the official Waze web support form through Waze.com.

How do I report a wrong Waze route?

Report a map issue through the mobile app or Waze Live Map. Include the location, incorrect instruction and correct road information.

How do I correct my business address on Waze?

Suggest an edit through the Waze app or use the Waze Map Editor. Provide the correct entrance and official business details.

How long does a Waze map correction take?

Review time varies. Volunteer editors may handle simple suggestions within several days, while complex changes can take longer and must appear in a later map build.

Why does Waze say “No GPS”?

Check precise-location permissions, restart the phone, update the app and test Waze outside the vehicle connection. Submit a ticket if the error continues.

How do I report an Android Auto or CarPlay problem?

Disconnect the phone from the vehicle, open Waze on the phone and submit a ticket. Include the vehicle, phone and connection type.

Can Waze recover an account without the email address?

Recovery may not be possible when Waze cannot identify or verify the original account. Try other emails, Google login or an existing Waze username before creating a new account.

Can I still log in to Waze with Facebook or my phone number?

No. Waze discontinued Facebook and telephone-number login. Current login methods include a Google Account, email or an established username and password.

How do I delete my Waze navigation history?

Open Waze privacy settings and remove individual drives or the complete navigation history.

How do I download my Waze data?

Use Waze’s personal-data download process. The encrypted file is sent to the email associated with the account.

Can a deleted Waze account be recovered?

No. Waze states that account deletion is permanent.

Does reporting a crash in Waze call emergency services?

No. A Waze road report alerts other Waze users but does not contact police, fire or medical services.

Is Waze owned by Google?

Yes. Google completed its acquisition of Waze in 2013. The Waze service continues to be provided under the Waze brand through Waze Mobile Ltd. and Google affiliates.

Can Google customer service fix a Waze map?

Ordinary Waze map problems should be reported through Waze’s app, Live Map, Map Editor or community rather than general Google support.

Can CustomerServiceNumbers.com correct my Waze route or account?

No. CustomerServiceNumbers.com cannot access Waze accounts, recover passwords, change maps, submit road closures, review logs, delete location history or resolve support tickets.

Related Navigation and Technology Customer Service Pages

Waze Customer Reviews

Share a firsthand experience involving a Waze support ticket, account problem, incorrect route, map correction, GPS issue, Android Auto, Apple CarPlay, Google built-in, privacy request or content appeal.

Identify the general issue, device or in-car system, support route used and whether the problem was resolved. Do not use the review section to report a current emergency or road hazard.

Page Update Note

This page was updated on August 3, 2026. The update removed unsupported telephone and support-hour information, added Waze’s current in-app and web support routes, clarified Waze’s relationship with Google, corrected the service-provider address, and expanded guidance for account recovery, map corrections, business listings, GPS, Android Auto, CarPlay, privacy, debug logs and navigation safety.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is an independent customer-service directory and review website. It is not affiliated with, owned by, endorsed by or authorized by Waze, Waze Mobile Ltd., Google LLC, Alphabet Inc., Android Auto, Apple CarPlay or any vehicle manufacturer. CustomerServiceNumbers.com cannot access Waze accounts, recover passwords, change maps, alter routes, review private location history, submit support tickets, restore deleted accounts or provide emergency road assistance.

Share Your Waze Customer Service Experience

Privacy warning: Do not publish your home or work address, current location, saved places, travel history, account email, username, password, verification code, support-ticket number, private map screenshot, calendar information, telephone number, vehicle registration information or personal documents.

Describe the general issue, the support or map-reporting route used and the outcome while keeping all account, location, vehicle and travel information private.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

Waze Customer Service, Map & Account Help