Need help with a Weebly website, renewal or account login? Start from the official support page and identify the account that owns the site or service. Website plans, domain registrations and email subscriptions can have separate charges and renewal settings.
Support: Weebly’s contact instructions provide email and chat for all site plans; live phone support is limited to higher-tier plans.
Published hours: Every day, 6 a.m.–6 p.m. Pacific (9 a.m.–9 p.m. Eastern).
Phone access: Eligible signed-in customers can obtain the current number and a single-use PIN through the support flow. The PIN expires after 30 minutes.
Support information checked October 17, 2026. CustomerServiceNumbers.com is an independent guide and is not affiliated with Weebly.
Contact Weebly from Your Account
Sign in, select “Contact us” on a support page and describe the issue. After the suggested help, choose an available agent option. Email, chat and eligible callback or phone options appear there; use “Let’s talk” when offered to view the number and PIN.
Keep your site address, the account email and a short description ready. For an editor or publishing problem, note the browser, the page affected and the exact error. Avoid changing several settings while a representative is diagnosing the issue.
Cannot Sign In?
Use the official Weebly password-reset page. If you cannot identify the email used for the account, follow the account-recovery form linked by Weebly support. Keep recovery information within that official process.
If your login belongs to Square Online, use the Square recovery routes listed in the contact guide rather than creating a second Weebly account. Tell support which dashboard you normally use and which website you are trying to access.
Renewals, Charges and Receipts
Weebly’s billing help explains that charges can relate to a website upgrade, domain or Google Workspace email, including renewals. Check Order History and the service associated with each transaction before assuming that two charges are duplicates.
For an unexplained charge, give support its date and amount and the limited card details requested by the official process. Do not send a full card number in a public review. Ask which service generated the transaction and whether a refund can be reviewed.
A refund request and turning off future renewal are separate tasks. Ask for confirmation of both if that is the outcome you want. Keep the receipt and case number for later follow-up.
Cancel a Service or Turn Off Auto-Renewal
Follow Weebly’s services and billing guide: open Account Settings, find My Services and use Manage for the subscription concerned. Review every service you want to stop renewing, including a domain or email service, and save the resulting status and expiration date.
Weebly explains that canceling a service disables its auto-renewal while it remains active through expiration. Purchases made through the iOS or Android app must be managed through Apple or Google. Check the billing provider on the receipt before requesting cancellation.
Before deactivating an entire account, review the sites, domains and email services attached to it. Ask support about the effect on any service you intend to keep. Removing a payment method should not be treated as a substitute for confirming the intended cancellation.
Frequently Asked Questions
Does every Weebly plan include phone support?
No. Weebly provides email and chat on all site plans; phone support depends on the plan. Check the available options in your signed-in support flow.
Why are there separate website and domain charges?
A website plan and domain registration are separate services. Compare the billed items and dates in Order History; ask support about any entry you do not recognize.
Will canceling one subscription stop all Weebly charges?
Review each service separately. A site upgrade, domain and email subscription can have independent renewal settings.
Related Customer Service Guides
For related platforms, see Wix customer service and Square support.
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