For help with a Withings device, app or direct-store order, start with its official support tools. Choose the product and problem before opening a case so the request includes the right troubleshooting context.
Contact route: Use Withings’ support contact flow or the chat icon in the Withings app.
Published live-chat hours: 4 a.m.–10 p.m. Eastern, listed as EST by Withings. The contact article lists English, French and German support.
Phone number: The current official contact guide does not list a general customer-service telephone number.
Support information checked October 17, 2026. CustomerServiceNumbers.com is an independent guide and is not affiliated with Withings.
How to Reach Withings Support
The official contact guide explains where to find in-app chat: the Devices area, Profile settings or Withings+ section. On the website, select your product and topic and confirm that you have checked the available help resources before choosing chat.
Prepare a Device or App Support Request
- Identify the exact device model and describe what is happening, including any error message.
- Note your phone model, operating-system version and Withings app version.
- Explain when the issue started and which troubleshooting steps you have already tried.
- Keep the purchase receipt, order number and serial number available for the official support conversation.
For a syncing problem, describe which readings or dates are missing and whether the device itself shows an error. For a hardware concern, clear photographs may help the representative understand the condition. Follow the instructions for your model before resetting it, and ask support about preserving your data.
Returns for Orders Placed Directly with Withings
Withings’ return instructions provide a self-service route for direct Withings.com purchases within its 30-day refund window. Open the order in your Connected Account, choose “Return a Product,” select the item and reason, and follow the confirmation and return-label instructions.
Keep the return authorization and tracking details. For purchases from another retailer, check that seller’s return process.
Withings advises allowing 5–10 business days after warehouse delivery for refund processing to begin, sometimes longer. Follow up with order and tracking details if the expected confirmation is missing; bank posting is separate.
Warranty and Replacement Requests
For a suspected defect, ask support to assess the device and review the official warranty information. The exchange instructions require warranty eligibility and troubleshooting with Customer Service before a defective-device replacement. Do not send a device to an unconfirmed address.
If the response misses the issue, reply with your existing case number, the requested remedy and any new evidence. Ask for a further review and the next step. Keep this exchange separate from public user discussions, which cannot approve your return or replacement.
Frequently Asked Questions
Can I call Withings customer service?
A general support phone number is not published in the official contact guide checked for this page. Use its chat or in-app support route.
Can I return a device bought from another store through Withings’ online order portal?
The self-service return instructions apply to direct Withings.com orders. Ask the original retailer about its returns process; contact Withings separately for technical or warranty help.
What should I include when following up on a refund?
Provide the existing case or order number, return tracking and warehouse-delivery date privately to support. Keep proof of shipment until the issue is resolved.
Related Customer Service Guides
For other wearable-device support, see Fitbit and Garmin.
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