Need help with a Hy-Vee order, a missing discount or a store purchase? Use Customer Care for general assistance and the separate PERKS line for loyalty-account questions. Keep the receipt or order confirmation handy so the team can identify the transaction.
Hy-Vee Customer Care: 1-800-772-4098
PERKS Customer Care: 1-800-232-2580
Customer Care Center hours: Monday–Friday, 7 a.m.–7 p.m. Central; Saturday–Sunday, 9 a.m.–5 p.m. Central, excluding holidays.
Online help: Ask Hy-Vee and contact options. For a local department, use the official Store Locator.
Support information checked October 17, 2026. CustomerServiceNumbers.com is an independent guide and is not affiliated with Hy-Vee.
Orders, Pickup and Delivery
For a late pickup, missing item or incorrect substitution, start with the store that fulfilled the order. Record the scheduled time, order number and affected items. Compare the final receipt with what arrived and keep photographs of damaged or incorrect products.
Hy-Vee’s online terms of sale direct customers seeking a cancellation or change to the contact details in their confirmation email. The store or restaurant decides whether the request can still be accommodated; a restocking fee may apply. Ask for confirmation before assuming an order or time slot has changed.
If a card entry remains after a cancellation, ask the store whether it represents a pending authorization or a completed charge. Save any cancellation or refund confirmation for follow-up.
PERKS Rewards and PERKS Plus Cancellation
For a missing PERKS discount or reward, have the receipt, store, purchase date and relevant offer available. Check that the purchase used the intended account. Ask the PERKS team to review the specific transaction rather than posting your card or account number in a public review.
PERKS Plus is a paid membership. The membership terms say it renews automatically unless canceled through your website account preferences. Cancel before the next charge and keep confirmation.
The terms allow a possible yearly-membership refund within the first 30 calendar days only if no orders have been placed and no exclusive benefits or incentives received. Otherwise, a canceled yearly membership generally continues through its paid term without a refund. A canceled monthly membership continues through the current billing period. Ask support to check your specific membership and offer.
Returns and Store Complaints
For a spoiled product, damaged packaging or a store-service problem, contact that location’s service desk. Bring or retain the receipt, product label and purchase details. Ask what the store needs before returning perishable goods and whether a refund or replacement is available for the item.
Store, pharmacy and department schedules can differ from Customer Care hours. Confirm the local department’s hours before traveling. For an unresolved issue, ask a store manager to review it, then contact Customer Care with the location and any prior case number.
Frequently Asked Questions
What is Hy-Vee’s main customer service number?
1-800-772-4098 reaches Customer Care. For PERKS questions, use 1-800-232-2580.
Can I change an order after submitting it?
Use the contact information in the order-confirmation email promptly. The fulfilling store decides whether a change or cancellation is still possible.
Does canceling PERKS Plus automatically refund the fee?
No. Refund eligibility depends on the membership term, timing and use of benefits. Review the conditions above and ask support to confirm your case.
Related Customer Service Guides
For other grocery and retail purchases, see Meijer and Target customer service.
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