Need help with a Meijer purchase, pickup or delivery order, return, or mPerks account? Start with Customer Care for account and online-order questions. For a problem at one store, have the location and receipt ready so the right team can review it.
Meijer customer service: 1-877-363-4537 (1-877-E-MEIJER)
Phone hours: 7 a.m.–10 p.m. Eastern, listed as EST by Meijer.
Online help: Use Meijer’s Customer Care request form. For a store, pharmacy or pickup department, use the official Store Finder.
In-store returns: Meijer lists service-desk hours of 8 a.m.–8 p.m.; confirm your location’s schedule before visiting.
Support information checked October 17, 2026. CustomerServiceNumbers.com is an independent guide and is not affiliated with Meijer.
Choose the Right Meijer Support Route
| What you need | Where to start |
|---|---|
| Missing, wrong or damaged pickup or delivery items | Customer Care at 1-877-363-4537 or the request form above. Keep the order number and photos. |
| Store purchase or service complaint | The local service desk. Ask for a manager if the first representative cannot resolve it. |
| mPerks points, coupons or account help | Check your account in the app or on Meijer.com, then contact Customer Care with the affected receipt. |
| Local pickup instructions, store or pharmacy hours | The department listing for your specific location in Store Finder. |
Orders, Cancellations and Charges
Open the affected order in your Meijer account before contacting support. Note its status, the fulfilling store or seller, and the items involved. Compare the final receipt with what arrived, including any substitutions, and save photographs of damage or incorrect items.
If you want to cancel, check the options available for that order and contact Customer Care promptly if you need help. Do not assume a cancellation request has succeeded until you receive confirmation. Meijer’s shopping terms say to contact Customer Care for a refund when an order was charged and then canceled.
A pending card authorization and a completed charge are different. Meijer explains that online orders can create a temporary hold and that the financial institution controls its release. Ask support to confirm the order’s billing status, then ask your bank about a hold that remains. Keep cancellation and refund confirmations.
Returns and Refunds
Meijer’s official return policy generally gives general merchandise a 90-day return window, with product-specific exceptions and restrictions. Check the item’s rules before traveling; some categories have shorter windows or must be unopened.
Bring the item and receipt. If the receipt is missing, ask whether Meijer can locate the transaction; identification and additional restrictions apply. Credit- and debit-card refunds can take up to seven days, depending on the issuing financial institution.
Marketplace orders: Items sold by Meijer Marketplace sellers must be returned by mail. Start with the order details and its return instructions instead of taking the item to a store.
mPerks Points, Coupons and Account Help
The official mPerks page explains the program and links to your account. Your dashboard in the Meijer app or website shows points history and rewards progress.
- Check that the receipt is associated with the account you intended to use.
- Review the coupon or reward’s own eligibility and expiration details.
- For a reward you want to use, follow the account’s claim steps before checkout.
- If something looks wrong, save the receipt and a screenshot of the offer or points history. Tell Customer Care the purchase date, store and specific discrepancy.
Ask the representative what can be reviewed in your case; a missing discount or points balance does not by itself establish that an adjustment is owed.
How to Escalate a Meijer Complaint
- Explain the issue briefly and state the resolution you want, such as a review of an incorrect charge or missing item.
- Provide the order number or receipt privately through the official support channel, along with the store, date and relevant photos.
- If the first response does not address the problem, ask for a supervisor or store manager to review it.
- Keep the case number, response and any promised follow-up date. Refer to that case when contacting Meijer again.
For a payment-card account issue, use the issuer’s contact information on your card or statement. Keep account credentials and full card numbers out of public reviews.
Frequently Asked Questions
What is Meijer’s customer service phone number?
Call 1-877-363-4537, also written as 1-877-E-MEIJER. Have the relevant order or receipt available.
Is Meijer customer service open 24 hours?
Meijer publishes Customer Care hours of 7 a.m.–10 p.m. Eastern. Store and department hours are separate; check your location.
Who handles a missing pickup or delivery item?
Contact Customer Care using the phone number or online request form above. Identify the missing item and whether it appears on your final receipt.
What should I do if my canceled order was charged?
Ask Customer Care to review the cancellation and refund. Keep the confirmation, order number and transaction date so the representative can trace the payment.
Can CSN fix my Meijer order or mPerks account?
No. CSN provides contact guidance and a place to share firsthand customer-service experiences. Meijer must review your order, account or refund request.
Related Customer Service Guides
Looking for another retailer? See our Target customer service guide and Walmart customer service guide.
Share Your Meijer Customer Service Experience
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