Western Union Customer Service Complaints And Reviews

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Western Union Customer Service Reviews and Complaints

When considering using Western Union for your money transfer and payment services, it’s helpful to review Western Union customer service reviews and complaints. As a global leader in money transfer services, Western Union allows customers to send money across the world, pay bills, and access financial services both online and through physical locations. Western Union has received various feedback from customers regarding their support and service. Reviews often highlight the convenience of sending money internationally, the speed of transactions, and the availability of multiple service options, while some complaints focus on issues like fees, transaction holds, and customer support responsiveness. Comparing Western Union with competitors like MoneyGram, PayPal, and Xoom can provide a broader perspective on customer service experiences in the money transfer industry.

How to Contact Western Union

To contact Western Union, you can use the following information:

  • General Customer Service Phone Number: 1-800-325-6000
  • Online Money Transfer Support: 1-877-989-3268
  • Fraud Hotline: 1-800-448-1492 (available 24/7)
  • Customer Service Hours: Available 24/7
  • Corporate Office Phone Number: 1-720-332-1000
  • Home Office Address: 7001 E. Belleview Ave, Denver, CO 80237
  • Website: www.westernunion.com

At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about using Western Union for your money transfer and payment service needs.

Note: This website listing is not associated with Western Union. The information and the reviews are a service provided by CustomerServiceNumbers.com.

Western Union does not provide support services directly through this website. For any questions or concerns about Western Union services, contact their customer service representative directly.

Delayed Money from Western Union

October 3, 2018

I’ve tried talking to them about their money in minutes but it takes 2 days. I’m paying the extra fee for quick service but it’s always delayed. I’ve talked to 3 people with some heavy accents and robot response answers but could never answer my question. When asked again I got the very same answer like it’s being read from a piece of paper.

Avatar for LA
LA

WORST experience with western union

August 8, 2018

August 8,2018 I have just had the WORST experience with western union , I will NEVER use this company again and will make sure everyone I talk to will know how terrible this company is , just spent 4-5 hours with countless phone calls to customer service to get a payment refunded , after the agent in the store I went to made a mistake and sent my payment to the wrong company . I needed the payment refunded to the store so we could redo the transaction, I cant even tell you how many phone calls were made with no help from anybody all they could say was you have to wait 24-48 hours for the refund. So the payment went thru Western Union so they could do something about the issue, but instead would rather inconvenience the customer who Chose there company for there services, But never again . The worst company customer service ever, I told everybody at the store where I was for over 4 hours with this issue about how terrible is. I hope Weis Markets takes western union out of there stores, I will push the issue as far as I can with who ever I can to get them out of all there stores.

Avatar for CSBogar
CSBogar

Difficulty Reaching a Western Union Agent About Fees

May 25, 2018

I’ve been trying to reach a Western Union agent to discuss fees, but there are too many steps to get through. It’s frustrating and makes it hard to get the help I need.

Avatar for WILLIE H
WILLIE H
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2.4 out of 5 stars (based on 889 reviews)
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Delayed Money from Western Union

October 3, 2018

I’ve tried talking to them about their money in minutes but it takes 2 days. I’m paying the extra fee for quick service but it’s always delayed. I’ve talked to 3 people with some heavy accents and robot response answers but could never answer my question. When asked again I got the very same answer like it’s being read from a piece of paper.

Avatar for LA
LA

WORST experience with western union

August 8, 2018

August 8,2018 I have just had the WORST experience with western union , I will NEVER use this company again and will make sure everyone I talk to will know how terrible this company is , just spent 4-5 hours with countless phone calls to customer service to get a payment refunded , after the agent in the store I went to made a mistake and sent my payment to the wrong company . I needed the payment refunded to the store so we could redo the transaction, I cant even tell you how many phone calls were made with no help from anybody all they could say was you have to wait 24-48 hours for the refund. So the payment went thru Western Union so they could do something about the issue, but instead would rather inconvenience the customer who Chose there company for there services, But never again . The worst company customer service ever, I told everybody at the store where I was for over 4 hours with this issue about how terrible is. I hope Weis Markets takes western union out of there stores, I will push the issue as far as I can with who ever I can to get them out of all there stores.

Avatar for CSBogar
CSBogar

Difficulty Reaching a Western Union Agent About Fees

May 25, 2018

I’ve been trying to reach a Western Union agent to discuss fees, but there are too many steps to get through. It’s frustrating and makes it hard to get the help I need.

Avatar for WILLIE H
WILLIE H
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